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Hotel Keen

2.5 of 5 425 High Street, Palo Alto, CA 94301
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Hotel Keen
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Hotel Keen
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88 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

This place is pretty grim. I could hear every word that the person in the room next door to me was saying, as well as every word the person they were calling was saying. The walls are paper thin. Coffee was hideous. No bar or restaurant or any amenities of any kind. There are far better places to stay in... More

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4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First visit and ideal. Very contemporary, close to University,shopping, train and restaurants. Our deluxe was great, complimentary breakfast in the morning, shopping at various areas close by, farmer's market and dinner. The staff, very friendly and Thomas Ryan, head of guest services went beyond the call of duty with great information and after dinner dinner cookies, which were the best... More

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Park City, Utah
15 reviews 15 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

A colleague's inexperienced executive assistant booked this hotel. It's like a soup kitchen but without any soup. No bar, but Jehovah's Witness Kingdom Hall was a unique amenity. Did discover there was a bar around the block because I could hear it rocking until the early hours. I loved that the windows open but would be kind of nice if... More

Was this review helpful? Yes 1
Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This was my third stay at the Hotel Keen. All three times the rooms were well-appointed, extremely tidy, and felt modern yet cozy. While the spaces aren't gigantic, they are well-designed and highly functional, and I find the clean modern decor to be refreshing and especially not dated without being stark. The included breakfast is perfectly on point with a... More

Was this review helpful? Yes 1
Columbia, California
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed 5 weeks ago

My one-night stay at Hotel Keen in Palo Alto, California turned into a nightmare. From paper thin walls, noisy guests, to rude staff. For the price $500 per night, I got no sleep, endured hours of excessive noise from hotel guests, and a room one could hardly turn around in. Overall a very disappointing experience. When I expressed my concerns... More

Was this review helpful? Yes 2
15 reviews 15 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 14, 2014

This hotel was pretty disappointing - all the more given I'd expect something better in Palo Alto, and for the price. I stayed here 4 nights for a conference in Stanford. Staff were friendly, but the stay started badly, as power was out in the hotel for the first hour of my stay. Rooms were pretty basic, which is fine,... More

Was this review helpful? Yes 1
Richmond, Virginia
1 review
5 of 5 stars Reviewed September 12, 2014

I was in Palo Alto for a conference at Stanford, and my the Hotel Keen looked perfect. Walking distance to the campus venue, easy walking to the University Avenue restaurant row awesome. Also a short two blocks from the Palo Alto Caltrain station, making getting to/from SFO a breeze. I've seen people complain about the size of the rooms. I... More

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Palm Springs, California
4 reviews 4 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 5, 2014

This place is half a block from University Avenue and 1 block from Caltrain. Being able to walk everywhere in Palo Alto and take Caltrain/BART to/from SFO airport is a real cost savings when travelling. As others have mentioned, the rooms are small, but they have everything one needs. The continental breakfast (included) is surprisingly good: brewed coffee, espresso maker,... More

Was this review helpful? Yes 1
Toronto, Canada
12 reviews 12 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 4, 2014

I accompanied my husband on a business trip and we stayed in the 3rd floor "suite". The bad: The room was extremely tiny. There is no door to the bathroom, just a curtain - this is not so lovely when you are staying with a partner! The air conditioner is located right above the bed (above your head), so that... More

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Oakland, California
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 8, 2014

The hotel was nice, and while the rooms are very small, they were nicely furnished and comfortable. The location was also great. It would have been preferable if the bathroom had a door instead of a curtain, but at least I was staying alone! One small issue I had with the hotel is that I accidentally left my phone charger... More

Was this review helpful? Yes 1
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Additional Information about Hotel Keen

Address: 425 High Street, Palo Alto, CA 94301
Location: United States > California > Palo Alto
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel Keen 2.5*
Number of rooms: 42
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