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Hotel Keen

2.5 of 5 425 High Street, Palo Alto, CA 94301
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Hotel Keen
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Hotel Keen
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93 reviews from our community

Traveler rating
    25
    37
    20
    6
    5
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6
11
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62
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 of 5 stars Reviewed 1 week ago

I travel to Palo Alto 1-2 times every month. I usually stay at a different hotel but it was booked so I decided to try out Hotel Keen because the location looked great. Bad decision. I stayed 2 night and paid $880 total ($440 per night). For that price I felt totally ripped off and genuinely had a bad experience... More 

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Ottawa, Canada
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here 3 different times. Simple, easy to walk to restaurants, cal train. Not so easy if you have a car and you need to park somewhere. Quick in and out breakfast. Some of the staff really helpful and friendly, remembered me from previous times. On the expensive side, but clean.

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 18, 2014

I stayed there five nights. Hotel Keen really is a boutique hotel. Rooms are small, yet rather expensive. But I guess this is normal in central Palo Alto. The room is nice and functional, WiFi is free and works well. Breakfast is small, but coffee tastes good. Staff is friendly and supportive. There is no view from the room unless... More 

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Seattle, Washington
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 22, 2014

Overall, pretty solid hotel depending on what you're looking for. I was in the process of moving out of Palo Alto, all my stuff had been packed out of my apartment, and I just needed a place to crash for the night. The lobby is actually very impressive and very well designed. I got a sense that I was walking... More 

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Detroit, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 14, 2014

This is a perfect hotel for a business traveler who won't be spending much time in the room. It is a small boutique hotel located on a quiet street. Friendly staff. Immaculate. Comfortable bed. Deluxe toiletries in the bathroom. Excellent continental breakfast - among the choices were FAGE yogurt, Umpqua oats, Babybel cheese, scones. Keep in mind that the building... More 

Was this review helpful? Yes 1
London, United Kingdom
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed October 21, 2014

This place is pretty grim. I could hear every word that the person in the room next door to me was saying, as well as every word the person they were calling was saying. The walls are paper thin. Coffee was hideous. No bar or restaurant or any amenities of any kind. There are far better places to stay in... More 

Was this review helpful? Yes 3
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 5, 2014

First visit and ideal. Very contemporary, close to University,shopping, train and restaurants. Our deluxe was great, complimentary breakfast in the morning, shopping at various areas close by, farmer's market and dinner. The staff, very friendly and Thomas Ryan, head of guest services went beyond the call of duty with great information and after dinner dinner cookies, which were the best... More 

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Park City, Utah
Contributor
15 reviews 15 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed October 3, 2014

A colleague's inexperienced executive assistant booked this hotel. It's like a soup kitchen but without any soup. No bar, but Jehovah's Witness Kingdom Hall was a unique amenity. Did discover there was a bar around the block because I could hear it rocking until the early hours. I loved that the windows open but would be kind of nice if... More 

Was this review helpful? Yes 3
Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 24, 2014 via mobile

This was my third stay at the Hotel Keen. All three times the rooms were well-appointed, extremely tidy, and felt modern yet cozy. While the spaces aren't gigantic, they are well-designed and highly functional, and I find the clean modern decor to be refreshing and especially not dated without being stark. The included breakfast is perfectly on point with a... More 

Was this review helpful? Yes 1
Columbia, California
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed September 20, 2014

My one-night stay at Hotel Keen in Palo Alto, California turned into a nightmare. From paper thin walls, noisy guests, to rude staff. For the price $500 per night, I got no sleep, endured hours of excessive noise from hotel guests, and a room one could hardly turn around in. Overall a very disappointing experience. When I expressed my concerns... More 

Was this review helpful? Yes 2
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Additional Information about Hotel Keen

Address: 425 High Street, Palo Alto, CA 94301
Location: United States > California > Palo Alto
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel Keen 2.5*
Number of rooms: 42
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