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All 24 Palo Alto hotels

Hotel Keen

2.5 of 5 Hotel   |   425 High Street, Palo Alto, CA 94301
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Hotel Keen
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73%
Ranked #11 of 24 hotels in Palo Alto
Certificate of Excellence 2013
A recent review
4 of 5 stars Reviewed March 9, 2014
fred200099 frederick, maryland
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74 people have reviewed this hotel

Traveler rating
    21
    31
    16
    5
    1
See reviews for
4
10
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49
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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English first
frederick, maryland
Top Contributor
307 reviews 307 reviews
60 hotel reviews
373 helpful votes 373 helpful votes
4 of 5 stars Reviewed March 9, 2014

This was the default hotel when the recommended brand hotel turned out to be full. I think that worked out well as this place was novel, cheaper, and an entirely pleasant experience. Nice rooms, suitable especially for business travelers; great service at reception; easy access to a large public parking lot; central location in Palo Alto and minutes away from... More

Was this review helpful? Yes 1
pfriedman, General Manager at Hotel Keen, responded to this review

Thank you very much for staying with us and taking the time to share your experience with the Trip Advisor community. We look forward to having you back with us in the near future. More

Toronto, Ontario, Canada
Contributor
19 reviews 19 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 6, 2014

We spent two nights at the Hotel Keen December 30th through January 2nd. Yes, the rooms are very small, but they are laid out logically, the linens are of very high quality, the room is clean and well-appointed. As other reviewers have mentioned, the staff are all extremely helpful and friendly, the Continental Breakfast is really REALLY delicious, and the... More

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Carrollton, Texas
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 14, 2013

Rooms clean and very small. As in VERY small. No parking. Otherwise i found this to be a great option - i don't mind small so it did not bother me. View looked out at a cement wall. But the location was awesome as i love downtown Palo Alto and it was walkable to just about everything. Staff was nice,... More

Was this review helpful? Yes 1
pfriedman, General Manager at Hotel Keen, responded to this review

We do have a number of deluxe rooms that are a good 50% larger than the standard rooms for only $20 more per night. Sadly, the view is about the same. Thank you for the kudos to the staff. We hope to see you again on your next visit to Palo Alto. More

New York, New York, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 21, 2013

I last stayed here a few months back to check out Stanford University for my daughter. This time, we stayed here for a week to move her into the dorm. I think my favorite part of this hotel is the front desk staff. They are some of the best I have seen. Authentic, friendly and real. They are not like... More

Was this review helpful? Yes 3
pfriedman, General Manager at Hotel Keen, responded to this review

Great having you with us again. See you in February! More

Dallas, Texas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 25, 2013 via mobile

Hotel Keen is a nice, clean, minimalist boutique hotel in downtown Palo Alto. Room was clean, well maintained, bed was comfortable however my reservation was for an upgraded feather bed which I did not receive even though I paid the higher room rate. I chose to express this in my review rather than argue with management. Hotel provides excellent light... More

Was this review helpful? Yes 2
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 19, 2013 via mobile

Stayed here for business. I loved the decor and their breakfast is by far amazing. Great toiletries too! However, my room was tiny to the point where you really couldn't move a foot without bumping into something. The floors were also quite creaky and the walls were thin. You can hear the conversation and TV blaring in the next room.... More

Was this review helpful? Yes 3
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 14, 2013 via mobile

Due to my usual hotel, the Westin, being booked in Palo Alto i diverted to Hotel Keen, this small hotel lacks some services such as gym, pool and even restaurant, but the hotel makes up by being very very freindly and personal. The small rooms have all you need and there is a good breakfast and coffee. Dont compare the... More

Was this review helpful? Yes 1
pfriedman, General Manager at Hotel Keen, responded to this review

I am glad that you were pleased with the hotel, staff and service. We look forward to seeing you again in the future. More

New York, New York, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 2, 2013

I am an experienced business travelers having accumulated over 4 million miles in 25 years. When I go to Silicon Valley on business, I find myself staying at hotels that I know and am comfortable with like the Fairmont in San Jose. My daughter just got accepted to Stanford so this time we decided to stay at a hotel in... More

Was this review helpful? Yes 3
pfriedman, General Manager at Hotel Keen, responded to this review

Thank you very much for the kind words. I am glad that we meet your needs and we hope to be your home away from home over the next four years. More

Cheltenham, United Kingdom
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed March 18, 2013 via mobile

Nice lobby, excellent and friendly front of house staff. Free tea and coffee station 24 hours. Nice breakfast. As with many boutique hotels my room was small but comfortable, good heating system, comfortable bed and decent shower. My only real complaint was the frosted window opened inches from a brick wall though so it could feel a little claustrophobic but... More

Was this review helpful? Yes 2
Krakow, Poland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed February 22, 2013 via mobile

We stayed here for three nights and were astonished how this poor quality stay can be so expensive. The rooms are tiny (even deluxe) and the door to the toilet is missing. There is just a curtain. The walls are surprisingly thin: we could hear every single word of our neighbor's phonecall. It was unfortunately at quite unpleasantly early time... More

Was this review helpful? Yes 4

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Additional Information about Hotel Keen

Address: 425 High Street, Palo Alto, CA 94301
Location: United States > California > Palo Alto
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #11 of 24 hotels in Palo Alto
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel Keen 2.5*
Reservation Options:
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