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Hotel Keen

2.5 of 5
425 High Street, Palo Alto, CA 94301
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Best prices for: 1 room 1 guest
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Hotel Keen
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Hotel Keen
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99 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Palo Alto, California
Top Contributor
50 reviews 50 reviews
12 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 3 weeks ago

You can't be all things to all people, and the Hotel Keen doesn't try to be. What it is is a small, smart and stylish alternative to the huge menu of hotels in the Palo Alto area, all of which book out mid week with prices north of $500 per night, and all of which drop into wildly affordable territory... More 

Was this review helpful? Yes 1
New York City, New York
1 review
4 of 5 stars Reviewed 4 weeks ago

I've stayed at Hotel Keen on 3 occasions for about a week each over the course of the last year. My latest stay was in late February 2015. Location in the center of town is unbeatable - just minutes to the Caltrain station and one block away from restaurants, shops and businesses on University Avenue. Rooms are clean and well-appointed,... More 

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wayne, nj
Contributor
12 reviews 12 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 11, 2015

I stayed at this hotel for a business trip in March 2015 and it was perfect for that. It is a small boutique hotel in downtown Palo Alto. The location is great to walk to all the offices/shops/restaurants in the area. Public parking - no dedicated lot but was never a problem, The lobby is no fills - small, clean... More 

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London
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 19, 2015

Before writing this review I thought long and hard before about writing a scathing review... But came to the conclusion that at Hotel Keen, they just don't care! - Are the rooms small... Yes - Do they work... Not really, electricity cuts out when you put the shower on and you have to come to reception to get it sorted... More 

Was this review helpful? Yes 2
pfriedman, General Manager at Hotel Keen, responded to this review

You readily admitted that you were unsure of how the laundry worked yet opted to leave the bag on your bed instead of checking to see what should be done with it. With regard to your room rate - it was not incorrect. Your associate had an issue with his rate but, as we did explain, the rate package that... More 

Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 13, 2015 via mobile

Once again the Hotel Keen delivered and more. Clean, crisp modern decor, a lovely self-serve European style breakfast that always hits the spot, wine tasting and cookies in the late afternoon and evening, an ideal Palo Alto location, and the friendliest and most helpful staff I've ever experienced. If you like a boutique hotel experience with a laid back vibe... More 

Was this review helpful? Yes 1
Ann Arbor
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 3, 2015 via mobile

First room they gave me had no closet - just a hook on the wall. Seriously? Just stayed in a cheaper room in Manhattan than managed to have a closet. For $20 extra they moved me to a "deluxe," which has a rod behind a curtain. Situated next to the lobby and breakfast room, this room was not quiet. The... More 

Was this review helpful? Yes 1
pfriedman, General Manager at Hotel Keen, responded to this review

I am sorry you did not like the hotel. I hope your hosts were able to find you something more suitable to your needs and expectations. More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 20, 2015

I travel to Palo Alto 1-2 times every month. I usually stay at a different hotel but it was booked so I decided to try out Hotel Keen because the location looked great. Bad decision. I stayed 2 night and paid $880 total ($440 per night). For that price I felt totally ripped off and genuinely had a bad experience... More 

Was this review helpful? Yes 3
Ottawa, Canada
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 3, 2015

Stayed here 3 different times. Simple, easy to walk to restaurants, cal train. Not so easy if you have a car and you need to park somewhere. Quick in and out breakfast. Some of the staff really helpful and friendly, remembered me from previous times. On the expensive side, but clean.

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 18, 2014

I stayed there five nights. Hotel Keen really is a boutique hotel. Rooms are small, yet rather expensive. But I guess this is normal in central Palo Alto. The room is nice and functional, WiFi is free and works well. Breakfast is small, but coffee tastes good. Staff is friendly and supportive. There is no view from the room unless... More 

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Seattle, Washington
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 22, 2014

Overall, pretty solid hotel depending on what you're looking for. I was in the process of moving out of Palo Alto, all my stuff had been packed out of my apartment, and I just needed a place to crash for the night. The lobby is actually very impressive and very well designed. I got a sense that I was walking... More 

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