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Holiday Inn Palmdale

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38630 Fifth Street West, Palmdale, CA 93551
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Holiday Inn Palmdale
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155 Reviews from our TripAdvisor Community

Traveler rating
    98
    36
    14
    3
    4
See reviews for
30
8
10
88
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
  • All months
    (155)
  • Mar-May only
    (39)
  • Jun-Aug only
    (46)
  • Sep-Nov only
    (42)
  • Dec-Feb only
    (28)
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1 review
5 of 5 stars Reviewed yesterday NEW

MUST READ... I've stayed at this property on and off for 4 years now for work, and I usually don't write reviews, but let me tell you, the hospitality and service I've experienced here is simply the BEST! I have also stayed at several other hotels in the Anyelope Valley and none even compare. 1. Front desk- each employee is... More 

Was this review helpful? Yes
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've stayed 5 days of my 10 day stay, and I have to say it the best customer service I had. Yalacelly is a excellent receptionist, with great charm and, uncanny ability to make people smile. There's nothing but good things to say about the staff. The holiday inn is close the antelope valley mall, and movie theaters.i would definitely... More 

Was this review helpful? Yes 1
Brendon T, Front Office Manager at Holiday Inn Palmdale, responded to this review

Hi Joseph S, Thank you for taking the time and giving us your awesome feedback. We're so glad to hear that we we're able to make your stay so comfortable and exciting. Your comments have been shared with the staff. We hope to see you again on your next stay out here in the area ! Thank you, Brendon Tago... More 

Cerritos, California
2 reviews
5 of 5 stars Reviewed 3 weeks ago

May 10, 2015 Holiday Inn 38630 5th Street West Palmdale, CA 93551 Acknowledging Employees within Your Facility • Amy Cameron – Food &Beverage Manager • Jehovany Nieto – Banquet Captain • Maria – Desk Clerk • Lehua McConnell – Desk Clerk • Danny Godina - Dishwasher • Roger Robbins - Server • Anthony Segovia - Maintenance Dear Mr. Dwight Pilgrim,... More 

Was this review helpful? Yes
Brendon T, Front Office Manager at Holiday Inn Palmdale, responded to this review

Hello Susan V, Thank you for taking the time to give an outstanding 5 star review ! Your feedback is very important to us. Our team is beyond satisfied to hear that we were able to meet your expactations even better than visualized. Your detailed and encouraging comments have been shared with the entire team. We hope to see you... More 

Mabank, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Well where do I start? It's not the hotel that makes the stay, it's the people. I'm a seasoned vet when it comes to traveling and this is one of my absolute hotels to stay if not my favorite. The atmosphere here is second to none. Everyone who works here especially Amy make the stay alot better. It's hard being... More 

Was this review helpful? Yes
Brendon T, Front Office Manager at Holiday Inn Palmdale, responded to this review

Hello MattO777, Thank you so much for taking the time to give us an amazing 5 star review ! Our team is so happy to hear that we could make your stay as memorable as you described. We strive to provide the best service for the duration of your stay and to give the home away from home feeling. We... More 

New York City, New York
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

They claim they are an award winning hotel. Maybe, but I have no idea why and what for... The Hotel is OK, conveniently located just off the 14 but no signs to point you there. Receptionist was very nice and helpful. The room was quite small and the carpet saw batter days and had stains all over. the shower is... More 

Was this review helpful? Yes 1
Brendon T, Front Office Manager at Holiday Inn Palmdale, responded to this review

Hello Jonny1971, Thank you once again for choosing the Holiday Inn in Palmdale as your destination hotel. Your feedback is very important to us. We apologize for any inconvenience that you had experienced with your stay. Your comments have been shared with every department manager as well as the rest of the staff to make sure we dont have this... More 

San Diego, CA
Contributor
11 reviews 11 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 25, 2015

Recently, we had the opportunity to visit Lancaster for a Youth Soccer Tournament and the Holiday Inn was a perfect fit. Close to the mall and the hotel served us very well! Clean comfortable rooms with good internet access and nice work station. Would absolutely suggest this hotel. Serve a breakfast buffet in the morning which was well appointed and... More 

Was this review helpful? Yes
Brendon T, Front Office Manager at Holiday Inn Palmdale, responded to this review

Hi StrikerSandiego, Thank you for taking the time and giving us your awesome 5 star review ! We are glad to hear that your experience was memorable and that the attractions close by made the stay more enjoyable. We hope to see you again soon ! Thank you, Brendon Tago Front Desk Manager More 

1 review
2 of 5 stars Reviewed April 24, 2015

We were in Palmdale for my mother's surgery. When we reserved the room we asked for a handicapped room with 2 beds. We also asked if there was a hospital rate. We were told yes to both questions. When we checked in we found out that the handicapped room simply meant it was on the first floor, but had no... More 

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IHGCare, Guest Relations Manager at Holiday Inn Palmdale, responded to this review

Dear jasaldain, Thank you for taking the time to share your comments with us. I am disappointed to read that this stay did not suit your overall expectations particularly with the issues with the room that you were provided. Kindly be assured that your points have been noted and are passed on to management to ensure that similar instances do... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 20, 2015

I stayed at the Palmdale Holiday Inn for one night during a Harley-tour with my father. After a rather unpleasant experience at the Hyatt in Santa Barbara, the incredible welcome we received here was just what we needed. Now, weeks later, I am blanking on her name but the manager of sales (Denise?) made us feel so welcome, we instantly... More 

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Brendon T, Front Office Manager at Holiday Inn Palmdale, responded to this review

Hello Guenter N, Thank you for taking the time and writing an awesome 5 star review ! Our team here is so satisfied to hear that we were able to make your stay comfortable and memorable. We strive to exceed our guest expectations and to pursue a welcoming stay. We hope to see you again in the near future !... More 

1 review
5 of 5 stars Reviewed March 28, 2015

Came here with my wife and 5 kids to visit with my in laws that were here from out of town. Not only was the breakfast fresh and amazing but the manager Ms. Amy was amazing and made us feel at home. Her partners in crime Chantay and Karina were equally amazing and it felt more like hanging out with... More 

Was this review helpful? Yes
Brendon T, Front Office Manager at Holiday Inn Palmdale, responded to this review

Hello Josephjeffs, Thank you for taking the time and writing a wonderful 5 star review. We're glad to hear that you enjoyed our fresh breakfast and that the team was able to make your stay even better. We hope to see you the next time you're here in town ! And we'll work on Chantay's laugh. Thank you, Brendon Tago... More 

1 review
5 of 5 stars Reviewed March 28, 2015

I stayed at the Holiday Inn in Palmdale for 2 nights. Nice and clean rooms, and quiet day and night. The hotel staff were all very friendly, professional and helpful in ensuring I had the best stay possible. I had an unusual work schedule, and they offered me many options to work around that, and checked back in to make... More 

Was this review helpful? Yes
Brendon T, Front Office Manager at Holiday Inn Palmdale, responded to this review

Hi Jan C, Thank you for taking the time and giving your marvelous 5 star review. Your feedback is very important to us and our team is astonished to hear that we were able to make your stay comfortable and accomodating. Your comments have been shared with the entire team. We hope to see you in the near future !... More 

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