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Holiday Inn Palmdale

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38630 Fifth Street West, Palmdale, CA 93551
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Holiday Inn Palmdale
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156 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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Oklahoma City, Oklahoma
1 review
5 of 5 stars Reviewed 1 week ago

Honest, great rooms, great staff, and overall great accommodations. The whole hotel is so clean, modern and pleasant. Everyone is so friendly, and they care about you—they even tease you and play with you after a few encounters. The Manger and Team at this hotel have it all figured out; honestly a wonderful stay again; this is twice in a... More 

Was this review helpful? Yes
Brendon T, Front Office Manager at Holiday Inn Palmdale, responded to this review

Hi William F ! Exceeding your expectations is our team's goal to reach for every guest. We are more than satisfied that your stay was exciting and accommodating. 5-star reviews like these are what push us to go even more above and beyond to create a memorable stay. We cant wait to have you stay with us again on your... More 

Loveland, CO
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Can't complain a whole lot about this place! Best feature was it was super quiet, my family was probably the loudest ones there! Nice big room with space for my wife to work! The a.c. Worked well! Close to shopping and dining! The pool could use a little love as there were leaves and other items sitting on the bottom... More 

Was this review helpful? Yes
Brendon T, Front Office Manager at Holiday Inn Palmdale, responded to this review

Hello firefighter438 ! Thank you for your special review. Our team is so happy to hear that we met your expectations and that the comfort for your family was enjoyable. We apologize for any inconvenience that you had experienced and your feedback has been shared with all department managers. We hope to see you again on your next journey out... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

MUST READ... I've stayed at this property on and off for 4 years now for work, and I usually don't write reviews, but let me tell you, the hospitality and service I've experienced here is simply the BEST! I have also stayed at several other hotels in the Anyelope Valley and none even compare. 1. Front desk- each employee is... More 

Was this review helpful? Yes 1
Brendon T, Front Office Manager at Holiday Inn Palmdale, responded to this review

Hello Jonathan0625, Thank you so much for providing an amazing descriptive 5 star review ! Your feedback is very important to us. For being a long term guest, its been such a pleasure being able to be your destination hotel. Comments like these give our team even more motivation to go above and beyond expectations, and to provide the best... More 

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 16, 2015

I've stayed 5 days of my 10 day stay, and I have to say it the best customer service I had. Yalacelly is a excellent receptionist, with great charm and, uncanny ability to make people smile. There's nothing but good things to say about the staff. The holiday inn is close the antelope valley mall, and movie theaters.i would definitely... More 

Was this review helpful? Yes 2
Brendon T, Front Office Manager at Holiday Inn Palmdale, responded to this review

Hi Joseph S, Thank you for taking the time and giving us your awesome feedback. We're so glad to hear that we we're able to make your stay so comfortable and exciting. Your comments have been shared with the staff. We hope to see you again on your next stay out here in the area ! Thank you, Brendon Tago... More 

Cerritos, California
2 reviews
5 of 5 stars Reviewed May 12, 2015

May 10, 2015 Holiday Inn 38630 5th Street West Palmdale, CA 93551 Acknowledging Employees within Your Facility • Amy Cameron – Food &Beverage Manager • Jehovany Nieto – Banquet Captain • Maria – Desk Clerk • Lehua McConnell – Desk Clerk • Danny Godina - Dishwasher • Roger Robbins - Server • Anthony Segovia - Maintenance Dear Mr. Dwight Pilgrim,... More 

Was this review helpful? Yes
Brendon T, Front Office Manager at Holiday Inn Palmdale, responded to this review

Hello Susan V, Thank you for taking the time to give an outstanding 5 star review ! Your feedback is very important to us. Our team is beyond satisfied to hear that we were able to meet your expactations even better than visualized. Your detailed and encouraging comments have been shared with the entire team. We hope to see you... More 

Mabank, Texas
1 review
5 of 5 stars Reviewed May 6, 2015 via mobile

Well where do I start? It's not the hotel that makes the stay, it's the people. I'm a seasoned vet when it comes to traveling and this is one of my absolute hotels to stay if not my favorite. The atmosphere here is second to none. Everyone who works here especially Amy make the stay alot better. It's hard being... More 

Was this review helpful? Yes
Brendon T, Front Office Manager at Holiday Inn Palmdale, responded to this review

Hello MattO777, Thank you so much for taking the time to give us an amazing 5 star review ! Our team is so happy to hear that we could make your stay as memorable as you described. We strive to provide the best service for the duration of your stay and to give the home away from home feeling. We... More 

New York City, New York
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 3, 2015

They claim they are an award winning hotel. Maybe, but I have no idea why and what for... The Hotel is OK, conveniently located just off the 14 but no signs to point you there. Receptionist was very nice and helpful. The room was quite small and the carpet saw batter days and had stains all over. the shower is... More 

Was this review helpful? Yes 1
Brendon T, Front Office Manager at Holiday Inn Palmdale, responded to this review

Hello Jonny1971, Thank you once again for choosing the Holiday Inn in Palmdale as your destination hotel. Your feedback is very important to us. We apologize for any inconvenience that you had experienced with your stay. Your comments have been shared with every department manager as well as the rest of the staff to make sure we dont have this... More 

San Diego, CA
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 25, 2015

Recently, we had the opportunity to visit Lancaster for a Youth Soccer Tournament and the Holiday Inn was a perfect fit. Close to the mall and the hotel served us very well! Clean comfortable rooms with good internet access and nice work station. Would absolutely suggest this hotel. Serve a breakfast buffet in the morning which was well appointed and... More 

Was this review helpful? Yes
Brendon T, Front Office Manager at Holiday Inn Palmdale, responded to this review

Hi StrikerSandiego, Thank you for taking the time and giving us your awesome 5 star review ! We are glad to hear that your experience was memorable and that the attractions close by made the stay more enjoyable. We hope to see you again soon ! Thank you, Brendon Tago Front Desk Manager More 

1 review
2 of 5 stars Reviewed April 24, 2015

We were in Palmdale for my mother's surgery. When we reserved the room we asked for a handicapped room with 2 beds. We also asked if there was a hospital rate. We were told yes to both questions. When we checked in we found out that the handicapped room simply meant it was on the first floor, but had no... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Palmdale, responded to this review

Dear jasaldain, Thank you for taking the time to share your comments with us. I am disappointed to read that this stay did not suit your overall expectations particularly with the issues with the room that you were provided. Kindly be assured that your points have been noted and are passed on to management to ensure that similar instances do... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 20, 2015

I stayed at the Palmdale Holiday Inn for one night during a Harley-tour with my father. After a rather unpleasant experience at the Hyatt in Santa Barbara, the incredible welcome we received here was just what we needed. Now, weeks later, I am blanking on her name but the manager of sales (Denise?) made us feel so welcome, we instantly... More 

Was this review helpful? Yes
Brendon T, Front Office Manager at Holiday Inn Palmdale, responded to this review

Hello Guenter N, Thank you for taking the time and writing an awesome 5 star review ! Our team here is so satisfied to hear that we were able to make your stay comfortable and memorable. We strive to exceed our guest expectations and to pursue a welcoming stay. We hope to see you again in the near future !... More 

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