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Embassy Suites Palmdale

Certificate of Excellence
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39375 5th Street West, Palmdale, CA 93551
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2X Point Package
Best prices for: 1 room 1 guest
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Embassy Suites Palmdale
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Embassy Suites Palmdale
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324 reviews from our community

Traveler rating
    227
    62
    13
    13
    9
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89
46
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130
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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    (324)
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Puyallup
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

PREARRIVAL: I was able to easily make a government rate reservation on line. I received a prearrival check in link for early checkin and room selection; the link locked up and did not work on an Android device. ARRIVAL: Friendly and efficient counter staff. ROOM: I was given a room on the fifth floor; a suite with a bed room,... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Lancaster, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

The Palmdale Embassy Suites is a perfect location for families, couples and/or business. It is located near shopping and entertainment centers. The staff was top notch. I can't wait to come back and enjoy another get away.

Review collected in partnership with Embassy Suites Hotels

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Killeen, United States
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

location is very convenient to shopping centers and mall.room was very nice, it depends what floor you get you might be able to hear the elevator , which is not very pleasant. breakfast was awesome, very well kept hotel.

Review collected in partnership with Embassy Suites Hotels

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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Very nice hotel. The rooms have nice features with 2 room suites. The bathroom has 2 doors. One from the living room and the other one in the bedroom. The room has a sink in living room and refrigerator. In room coffee maker also. Great breakfast also.

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CaitlanHill, Director of Sales at Embassy Suites Palmdale, responded to this review

Dear Meli, We appreciate your kind feedback, and are al glad that you enjoyed the rooms! Thank you for sharing your review with TripAdvidor. We hope to see you again! Caitlan Hill Embassy Suites Palmdale 661.266.3756 ext 4008 chill@embassysuitespalmdale.com More 

Davenport, Iowa, United States
Top Contributor
138 reviews 138 reviews
108 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a wonderful Embassy Suites. Built just 4 years ago, this property is in perfect condition. Help is top notch. Front desk clerks helpful and professional. Free Parking. They welcomed me as a Diamond Member, and upgraded me with a smile. Food is excellent.

Was this review helpful? Yes 1
CaitlanHill, Director of Sales at Embassy Suites Palmdale, responded to this review

Greetings Steve, Thank you for being a diamond guest and for your loyalty to the Hilton Family of hotels. It was truly our pleasure to have you stay with us. Thank you for your positive feedback, we will be sure to share this with the team. I hope we have the opportunity to welcome you back in the future. Sincerely,... More 

Catonsville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I found the hotel to be clean and the staff very friendly and helpful. It is located near shopping and restaurants. There were no problems in parking my vehicle near the main entrance. Breakfast was great and the manager reception in the evening was nice.

Review collected in partnership with Embassy Suites Hotels

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CaitlanHill, Director of Sales at Embassy Suites Palmdale, responded to this review

Dear John, Thank you for staying with us here at the Embassy Suites in Palmdale, and for taking the time to share your positive comments. I hope we will have the opportunity to welcome you back in the future. Sincerely, Caitlan Hill Embassy Suites Palmdale 661.266.3756 ext 4008 chill@embassysuitespalmdale.com More 

San Diego, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

* checkin didn't work, initial keys didn't work, new keys stopped working on day 2 * they did not clean/service the room during the day on our second day, wasn't cleaned after repeated calls/discussions until after 11pm * bathroom was dirty, toilet clogged upon arrival

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
CaitlanHill, Director of Sales at Embassy Suites Palmdale, responded to this review

Dear Thomas, Thank you for taking the time to review our property and service. I apologize that you experienced issues with our check in system and that your keys continued to be deactivated. I can certainly relate to wanting to return to a clean room at the end of the day with your family, and I am sincerely sorry that... More 

Lawrenceville, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Everything at this hotel was great except the evening reception which was crowded and loud. To much work for one bartender. Room was clean and very quite. Breakfast was excellent. Location is excellent to work at Lockheed during the day and right in the middle of everything else you may need during your stay.

Review collected in partnership with Embassy Suites Hotels

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CaitlanHill, Director of Sales at Embassy Suites Palmdale, responded to this review

Dear Jeffrey, Thank you for staying with us, and for taking the time to share your thoughts. Our Evening Reception featuring beverages and appetizers is very popular with our guests, and you are 100% correct, we need to staff for this. I apologize that you were unable to enjoy the reception to it's fullest due to crowding. We will make... More 

Los Angeles, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Room block staff are very rude and not helpful. They made error concerning my reservation and were visibly irritated and rude. Very poor customer service and I wouldn't recommend this hotel to others.

Review collected in partnership with Embassy Suites Hotels

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CaitlanHill, Director of Sales at Embassy Suites Palmdale, responded to this review

Dear Frances, I appreciate you taking the time to review our hotel and share feedback. It is only through the experiences of our valued guests that we can observe our performance and we will use your evaluation as a training opportunity and strive for greatness. We are glad that you chose to stay with us, and I sincerely apologize that... More 

Contributor
15 reviews 15 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Highly recommend. Stayed for four nights and felt the hotel did everything right. Arrived early with coworkers and they worked us in, rooms were spotless and very nice. Breakfast included and it's a dandy with a Manager Happy Hour at the end of the day to boot. Facility itself is newer and it is very clean in common areas. All... More 

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CaitlanHill, Director of Sales at Embassy Suites Palmdale, responded to this review

Dear Ernie, Thank you for taking the time to review our property. Your positive comments are the best way we can thank our team for all that they do, and we share every review with the group. It was truly our pleasure to have you stay with us and I hope we have an opportunity to welcome you back in... More 

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