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Hotel class 4.0 of 5
415 South Belardo Road, Palm Springs, CA 92262
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Reviews you can trust

71% Recommend
3.5 of 5 stars 193 reviews
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By trip type
All (193)
[ Date ] [ Rating ]
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5 of 5 stars
Yellowsplash   1 contribution
California
Nov 8, 2009 | Trip type: Friends getaway New

The Viceroy Hotel in Palm Springs exceeded my highest expectations. My first visit provided me with total comfort and serenity. While the surroundings were beautiful and the ambience was embracing, it was the positive and friendly service from management and staff that will lure me back. Kudos to Diego, Don Devine, and Melissa and the rest of the crew for... more

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3 of 5 stars
tilley2   5 contributions
billingham cleveland
Nov 8, 2009 | Trip type: Couples New

If you like living the American retro dream this will probably appeal.We were at the end of a Califorian pacific coastal tour needing a few days peace before heading back to the uk.The rooms I felt disappointing given brochure/ website photos. these gave a misleading view of the hotel as a whole.Our premium studio looked every bit as old as... more

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5 of 5 stars
TFKinPS   1 contribution
Palm Springs, CA
Nov 6, 2009 | Trip type: Friends getaway New

Wow. The culinary team and management has done an outstanding job with the new dinner menu just released this week...oysters (who would think in the middle of the desert) are out of this world, great tuna tartare...can't wait to try everything! more

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5 of 5 stars
LosAngelesandBeyond   2 contributions
Los Angeles
Nov 4, 2009 | Trip type: Couples New

We LOVED this hotel. The staff was so personable and helpful (thanks, George!). We went here for one night on our wedding anniversary and were treated like VIP's from the very beginning. It was our first trip to Palm Springs and they recommended a fabulous steakhouse for dinner, a perfect dance club, and the best casino in town. We had... more

Management response from
Diego Heredia, General Manager

Thank you for taking the time to provide us with your comments. I am delighted that George and the rest of team were able to make you wedding anniversary memorable. I apologize about the issues you had with the hot water but glad to learn that the team was proactive at fixing the issue and offer the necessary compensation for...

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5 of 5 stars
jimian1   1 contribution
Toronto
Nov 4, 2009 | Trip type: Couples New

Staying at the Viceroy was just what the doctor ordered. If you desire a truly relaxing stay in the desert then this is the place for you. After a 5 day stay at the hotel it was hard to come back to reality. The manicured grounds of the Viceroy are so condusive to calm, that it was all we could... more

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5 of 5 stars
quinsanacafe   1 contribution
Monterey
Nov 2, 2009 | Trip type: Friends getaway

This little cool gem caresses you with a subtle rhythmic infusion of sultry background music, crisp white linens and impeccable service. The staff is conscious of your every wish and need. The glistening pools are cool and clean with classic Palm Springs stripped awnings sheltering one from the rays of their warm sun. All meals may be enjoyed pool-side as... more

Management response from
Diego Heredia, General Manager

Thank you so much for your wonderful review and for acknowledging our service, beautiful grounds, linens and location and Beignets! We are very proud of our entire team and your comments have been shared with everyone that was involved in making your stay memorable. I am thrilled that this is your 7th stay and that you will continue to make...

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4 of 5 stars
Tagvoryan   1 contribution
Los Angeles
Oct 8, 2009 | Trip type: Couples

The Viceroy was a beautiful hotel. The rooms had great character. LOVED the pool areas. We went during the heat wave so got a great deal, otherwise I would not pay $300 for the small room. The location was great, walking distance to the strip, casino. The wireless internet didn't work in our room, so had to go to the... more

Management response from
Diego Heredia, General Manager

Thank you for your comments. I am glad to you were able to enjoy one of the many great deals that we are currently offering and that you got to enjoy the great vibe at the Viceroy. Thank you as well for acknowledging our convenient location just minutes from downtown. I do regret to learn that you had issues with...

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2 of 5 stars
jennywenny   7 contributions
San Diego, CA
Oct 5, 2009 | Trip type: Couples

We wanted something special for our 5th wedding anniversary so we decided to stay at the viceroy. We had a bad feeling as soon as we arrived, aloof was definitely the style of service. Apparently we got 'upgraded' but unfortunately that meant being above the noisy bar/restaurant and next to a giant cooling fan, so it was very noisy and... more

Management response from
Diego Heredia, General Manager

I apologize that your stay with us was not as romantic and quiet as you had expected. Please forgive us for the noise issues you experienced during your visit. Our air conditioning units do get overworked due to the high temperatures in the desert and the humming noise can be distracting at times. I am terribly sorry that our team...

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1 of 5 stars
HeatherC1   31 contributions
Chicago, Illinois
Oct 3, 2009 | Trip type: Couples

This place is a case of retro gone wrong. I am all about historic "old Hollywood" and keeping things as they were, but there comes a point when you need to do some updating. The decor reminds me of what I saw at Elvis's Graceland on acid. The bathroom is depressing, and the AC unit needs to be brought into... more

Management response from
Diego Heredia, General Manager

I regret to learn that your stay with us did not meet your expectations. Please forgive us for the AC unit noise and hot water issues you experienced during your stay. We encourage our guests to bring any issue to our attention so that we can correct these immediately and make every effort to ensure a wonderful visit. I am...

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5 of 5 stars
psconcierge   3 contributions
Chicago, Illinois
Sep 12, 2009 | Trip type: Couples

We returned recently from spending a week at the Viceroy. This would be about our fourth time staying at the Viceroy. Booked directly with the hotel, (thanks George!)as that is the best way to assure you get what you want, and the price for a villa was great! The few housekeeping issues we encountered were quickly handled.(Don et. al thanks!)... more

Management response from
Diego Heredia, General Manager

I was delighted to read your wonderful comments regarding your recent stay at the Viceroy Palm Springs. I am glad that George was able to assist you in booking the perfect room for your vacation. I do apologize about the issues you encountered with housekeeping but I am happy to learn that Don was able to handle these quickly and...

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Viceroy Palm Springs Also Known As

  • Viceroy Hotel Palm Springs
  • Palm Springs Viceroy Hotel
Address: 415 South Belardo Road, Palm Springs, CA 92262
Palm Springs Hotels Viceroy Palm Springs
3.5/5.0
193