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BEST WESTERN Inn at Palm Springs

2.0 of 5 1633 South Palm Canyon, Palm Springs, CA 92264
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BEST WESTERN Inn at Palm Springs
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BEST WESTERN Inn at Palm Springs
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431 reviews from our community

Traveler rating
    101
    181
    88
    40
    21
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101
187
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21
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ogden, United States
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

TV reception via cable was terrible and TV's in different rooms didn't even initialize...was told by front desk this has been an ongoing problem with their cable company....needs fixing pronto. The room was clean and the beds were comfortable. Feel the rates were inflated for an obviously older facility. We were upgraded to a suite and the TV cable problem... More 

Review collected in partnership with Best Western

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Montreal, Canada
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Myself, my wife and my in-laws stayed at this best western in January of 2015. We found the staff to be excellent and very professional, and really do what they can to make your stay more enjoyable. Theres a SMALL lobby, so if you're the type that likes a full service hotel, keep looking. The property itself is another story.... More 

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Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review

Thank you for taking your time to write a review. We are glad you enjoyed your stay. We hope to see you again in the future. More 

Palm Springs CA
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The room was acceptable & the breakfast very adequate bot the front desk would not accept my BW rewards card which I was annoyed about since I chose the hotel because of that. I will not be using trip advisor again if I can't add points to my various hotel programs.

Was this review helpful? Yes
Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review

We do apologize we could not offer you rewards points for your stay. We do hope you stay with us again in the future and call us directly so we can give you the best possible rate and your points. More 

Palmdale, United States
1 review
4 of 5 stars Reviewed 1 week ago

Small, modest lobby. Well staffed behind the desk but clearly one assistant was having a "not-so-good" day. He seemed cold, impersonal and un-genuine. The room was adequate for our needs. Great location in proximity to downtown Palm Springs. Amenities were beyond expectation. The price was reasonable. Again, I suggest including a breakfast meat as part of the breakfast menu (for... More 

Review collected in partnership with Best Western

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Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review

Thank you so much for taking the time to write a review. We appreciate all the feedback and will be using it to make improvements. More 

Denver, Colorado
Contributor
14 reviews 14 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We had reservations for three nights but left as soon as we saw the room. The motel is on the edge of town. The interior is dark as are the rooms. Great if you enjoy being surrounded by brown color. Not earth tones either. The room also reeked of deodorant spray, a clear indication of a problem. they did let... More 

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Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review

We want all our guests to feel welcome and we are sorry to hear that you did not want to stay with us. More 

Ojai, California
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed three nights. In our bathroom the shower curtain rod was falling down, the toilet would hardly flush, and the fan did not exhaust to the outside. It simply drew air in through one vent and blew it back out into the room through another. In the bedroom the air conditioner vibrated so loudly that it was impossible to... More 

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Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review

Thank you for all the feedback. We appreciate you taking the time to write a review about our property and will take steps to make sure we are offering the best possible experience. More 

London, United Kingdom
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This appeared to be a perfectably good ordinary Best Western until we tried to get back into our room after breakfast. Try every which way as we might, the door was not going to open. The light on the card operated lock would only go red. I asked a chambermaid to help, but she just laughed. We then went to... More 

Was this review helpful? Yes 1
Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review

We apologize for the problem that occurred during your stay. We will be using your feedback to make sure our staff understands what we can do better in the future. More 

Victoria, Canada
1 review
4 of 5 stars Reviewed 3 weeks ago

This is a somewhat older hotel, but we found that it gave us excellent value for our money. The hotel had upgraded everything they could without redoing the whole structure, and the décor in the rooms was quite modern. The breakfast was not fancy, but there were enough basic options to give you a good start on the day and... More 

Review collected in partnership with Best Western

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Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review

We enjoy receiving feedback about our hotel. Just knowing you were happy and relaxed during your stay with us is great. More 

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed one night in this hotel. It is an older facility but the rooms were somewhat updated. When we opened the door to the room we got blasted with this very strong cleaning chemical odor. We had to leave the door open to the let room air out. The next morning we went and had breakfast at the patio... More 

Was this review helpful? Yes
Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review

Thank you for taking the time to write a review. We appreciate all feedback given and are so happy to hear you enjoyed the breakfast. We hope you do come back next time you visit the area. More 

Fort Worth, Texas
Top Contributor
160 reviews 160 reviews
50 hotel reviews
84 helpful votes 84 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Sometimes things go bad with a stay. You can get a room that has problems. But how the mgmt. handles it can determine if one will end up with a decent stay. Was in room 107. A/C wouldn't work, carpet was stained and paper was peeling all over. It was a bad room. Received much snarkiness from the front desk.... More 

Was this review helpful? Yes 1
Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review

We are very sorry for the problems you had during your stay. We as a staff will work harder to make sure that our guests are taken care of with the best customer service. More 

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Additional Information about BEST WESTERN Inn at Palm Springs

Address: 1633 South Palm Canyon, Palm Springs, CA 92264
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Springs
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Inn at Palm Springs 2*
Number of rooms: 71
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Also Known As:
Best Western Inn At Palm Springs Hotel Palm Springs
Best Western Palm Springs
Palm Springs Best Western

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