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Ace Hotel and Swim Club

701 E. Palm Canyon Drive, Palm Springs, CA 92264
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1 room 1 adult
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Ace Hotel and Swim Club
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620 Reviews from our TripAdvisor Community

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Sherwood Park, Canada
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Had a meal at the restaurant on the nite of January 19/16. Cost of the meal and tip were under $50 Canadian which was charged to my Master card. A couple of days later, while checking my credit card expenditures I noticed a charge of $105. Brought this to the attention of the manager and it took three days and... More 

Helpful?
Thank wapiti11
Tim A, General Manager at Ace Hotel and Swim Club, responded to this review

Hi wapiti11 - Thank you for trading emails with me. Again, I am truly sorry for the delay in someone immediately rectifying the overcharge. I hope when you are next down from Canada, you will come see us again. Tim A. tim.anctil@acehotel.com More 

Vancouver
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I've been a fan of the Ace Hotel brand since I started going to the one in Seattle shortly after it opened. This Ace delivers on the brand promise. The rooms are quirky and clean, the staff are genuinely friendly without the typical script of the big chains and the pool is spotless. The food at the converted Denny's is... More 

Helpful?
Thank the-jaypiddy
Tim A, General Manager at Ace Hotel and Swim Club, responded to this review

Hey jaypiddy - Thanks for the great review. Really happy you loved the food and all at King's Highway. We are very proud of how far the restaurant and menus have grown with Five Leaves guidance over the past year. Hope to welcome you again soon. Tim A. tim.anctil@acehotel.com More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago via mobile

This is paradise in the desert. We love the vibe, rooms are so comfortable (they have thought of everything), the restaurant, food, music and nightly entertainment are all awesome! At the front desk Chad is the best- he help us with great suggestions of things to do in Palm Springs. But it's really hard to leave. This has been the... More 

Helpful?
Thank A TripAdvisor Member
Tim A, General Manager at Ace Hotel and Swim Club, responded to this review

Thank you so much for the great review. I hope we can welcome you back to Ace Hotel & Swim Club again very soon. Tim A. tim.anctil@acehotel.com More 

San Francisco
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As someone who works in photography and styling I had wanted to stay and see the Ace Hotel in Palm Springs forever! I loved my experience at the Ace in Portland. The Ace hotel in Palm Springs did have it all. The cool diner, Photo Booth in the lobby, Rad bar, pool parties on the weekend, hip rooms. If I... More 

Helpful?
2 Thank travellinggirl27
Tim A, General Manager at Ace Hotel and Swim Club, responded to this review

Hey travellinggirl27 - I have reached out to you directly (under separate cover) to discuss your comments. If you would kindly drop me an email on the address below, I would like to have a quick chat. We can definitely do better so let's touch base soon. Warm regards, Tim A. tim.anctil@acehotel.com More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed at the Ace for a quick getaway with my best girlfriend. She lives in LA, me in Miami and I was visiting because she had just ended a pretty significant relationship. Our trip soon was deemed "the glorious breakup vacation." The Ace was just what the doctor ordered. The pool is so peaceful and serene. They play Billie Holiday... More 

Helpful?
Thank JennKallday
Tim A, General Manager at Ace Hotel and Swim Club, responded to this review

Hello JennK! Many thanks for your great review - I'm delighted you had a "glorious breakup" weekend! Hope to see you again in 2016. Tim A. tim.anctil@acehotel.com More 

Pennsylvania
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here with a group of friends in January and had a blast. This hotel is definitely a destination for the painfully hip-and-pretty but if you can get past some of the questionable fashions and Instagram posing, you will have a great time. (Ok, ok, I contributed my own questionable fashion and Instagram posing while here too.) The rooms are... More 

Helpful?
Thank Svenster7
Tim A, General Manager at Ace Hotel and Swim Club, responded to this review

Hey Svenster - We really appreciate your great comments. Glad you were able to enjoy so many aspects of the hotel. I will share your SPA feedback with Amanda so she can review with her team. Feedback is always appreciated as it allows us to grow and improve. Tim A. tim.anctil@acehotel.com More 

Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at the Ace for a weekend getaway. Coming from the East Coast, you can't help but be stunned by the gorgeous vistas in and around Palm Springs, and Ace has done some creative things with this former mid-century Howard Johnson. It is an Instagrammers dream. But it felt a little empty, verging on moody and depressed. Maybe it... More 

Helpful?
Thank M S
Tim A, General Manager at Ace Hotel and Swim Club, responded to this review

Hi MS - Thank you for all of your comments. I'm sad to say that you were here when the glorious Palm Springs weather wasn't cooperating. It's not often in PS any one is "bundled up" and in fact, ACE is the ideal place to go to meet and make friends. I would love to invite you back to show... More 

Franklin, Tennessee
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

ACE is a special kind of place. Their website does a good job of describing the place and its amenities. My biggest beef was wishing they'd spent more time keeping their grounds clean and better kept than worrying about raking the sand in groovy zen-like patterns. The value for the money did not match.

Helpful?
Thank Q-Z-Sue
Tim A, General Manager at Ace Hotel and Swim Club, responded to this review

Hi Q-Z-Sue - Thank you for your constructive feedback. We take guest comments very seriously and I appreciate you bringing the issue to our attention. I do hope we are able to welcome you back again. If you ever wish to return, I would be happy to oversee your stay as well as rate and reservation process. Please don't hesitate... More 

San Francisco, California
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Second time at the PS ACE and can't wait to come back! Our room ended up being right by the Commune - where they host weddings which was a bummer as we were there for a quiet get-away. Chad at the front desk went above and beyond and got us smoothly resettled in a quiet (and nicer!) room and even... More 

Helpful?
Thank darapapo
Tim A, General Manager at Ace Hotel and Swim Club, responded to this review

Hey darapapo - Thanks for the great review and thank you for communicating with us when your expectations were not met, and allowing us an opportunity to make sure you left completely satisfied. We take feedback and requests very seriously and I am delighted that Chad was able to go the extra mile and make your stay a 5-star experience.... More 

Washington DC, District of Columbia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

My wife and I took a quick trip to Palm Springs during the last week of the year and booked a room at the Ace during a well-timed sale. We thoroughly enjoyed our trip. The king plus room had a couch, ample space, a view of the pool, a little private area on the outdoor hallway, and it was a... More 

Helpful?
Thank ADemaio12
Tim A, General Manager at Ace Hotel and Swim Club, responded to this review

Hi ADemaio - Happy New Year and thank you for your great review. Very happy to hear you enjoyed so many parts of the hotel and I hope we get to see you again in 2016. Warmest, Tim A. tim.anctil@acehotel.com More 

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