I was very surprised to read that a few visitors did not enjoy an exceptional stay at Hotel Zoso.
I had my wedding reception at the Zoso in 2007, and granted it was a small/intimate affair, the facilities, staff, and overall experience made it feel like a grand event. My guests were very pleased and impressed with our venue selection...
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Dear RH,
Thanks so much for your very kind comments!!
It is very gratifying to hear that we took such good care of you at your wedding reception in 2007.
We are anxious for your return visit next week and hope that we have the opportunity to meet you personally.
The poolside rooms are fantastic and don't forget to have...
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and be just as pleased. Just Average. It had nice amenities. We didn't stay long enough to use them so I could not rate them. It was a quiet resting place. The wi-fi didn't work, the key to the bar was lost, so no drinks. The dining food was edible and the service was ok in the dining area. The...
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Dear Honilovee,
Please accept my sincere apologies for the lackluster experience you recently had at Hotel Zoso.
It certainly appears that we let you down and rest assured we will be meeting to discuss the problems you encountered and corrective measures will be implemented immediately!!
There is no excuse for our shortcomings and we are terribly embarrassed.
I recognize that...
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I will never stay at this hotel again. First, upon arrival they could not find my reservation and made me wait a half an hour before they could figure it out and get my room. Then i find out their WiFi doesn't work after 4 phone calls to the front desk. The staff was of no help. They told me...
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Dear Jon 1820,
Let me apologize for our complete breakdown in service during your recent visit to Hotel Zoso.
It is very disconcerting to hear that one of of our valued guests has had a poor experience and frankly, we are embarrassed.
I greatly appreciate you bringing these problems to my attention. You have my promise that I will be...
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This hotel is fairly old like most things in Palm Springs but the refit makes it still a pleasant place to stay. It's a bit annoying to pay resort charges for basic items and one of these was hotel wifi which didn't work while we were there,despite a call to the front desk who could not help. The outdoor fire...
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Dear Mr. Patten,
Thanks so much for taking the time to convey your comments on your recent visit to Palm Springs and Hotel Zoso.
We greatly appreciate your kind comments on our friendly staff and the excellent value that Hotel Zoso provides for our guests.
The fire pit is awesome for a cocktail or glass of wine during our cool...
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Got a great rate for a one night stay here. Rooms are large in this 1970s era hotel. Property has been completely remodeled and is modern and contemporary. It's close to restaurants... all walkable. Pool and hot tub area is so-so, and the cabana rentals are $100 (ouch!).
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Dear kirrabob,
Thanks so much for choosing us to be your host on your recent visit to Palm Springs!
We greatly appreciate your business and are happy to hear that you enjoyed our fantastic location, just moments from all the great shops, restaurants and attractions that Palm Springs is famous for, and our chic and contemporary decor.
I appreciate your...
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Arriving to the property was like driving into the scene from Thunder Dome. Fantastic property with a very interesting outside.
Loved the Lobby and the staff was impressive in fulfilling the needs of the guests.
When the reservation was made it was known it was an anniversary stay. The Staff went out of their way to give us a nice...
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Dear kevinlydot,
Thanks so much for your kind and thoughtful comments on your recent visit to Hotel Zoso!
Our designer will be delighted to hear your comments on our lobby as we too think it has a great sense of arrival.
Of course, our staff, who we believe is the best in Palm Springs, goes out of there way to...
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If you want a get away to Palm Springs and do not care about golf or tennis, you must consider the Hotel Zoso. It is just minutes from the Palm Springs airport and is situated a block from all the great shops, theaters and night life. The staff are very friendly and professional - the rooms are clean, great beds...
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Dear TomR,
We greatly appreciate you affording us the pleasure of serving you on your recent visit to Palm Springs and Hotel Zoso.
We are delighted that you had the opportunity to experience our fantastic location (everything you want to see and do in Palm Sprngs is just moments from our front door), charming and helpful staff, spotlessly clean rooms...
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Wow. . .I just returned from a trip to Palms Springs with girlfriends and wanted to comment on what a fabulous place Hotel Zoso was. . .the room and bathroom were extremely large, and all rooms had balconies. We enjoyed the beautiful pool and jacuzzi and the food at the hotel was awesome. The hotel is located in the downtown...
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Dear Wiseowl 169,
We are so happy to hear that you and your girlfriends enjoyed your visit!!!
It is terrific to hear that you enjoyed our spacious and comfortable guest rooms (the bathrooms are a great size) and the location, right in the center of downtown Palm Springs, is the best for those who want to enjoy all the great...
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Feel that this hotel needs to try a little harder!
Furnishings in our room were showing their age and could use a good cleaning, cushions on the pool furniture were stained and gross. The entire place has a feeling of being tired and we found it to be slightly depressing. I do have to say that the breakfast was delicious...
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Dear Sandiegosurfer273,
I apologize for the belated response.
After reading your comments I walked to the pool to inspect the cushions at the pool and couldn't agree with you more.
We have not done a good job on keeping up on the cleaning of these brand new pool cushions.
We have placed a call to the manufacturer to seek advice...
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I visited Palm Springs for the first time this past weekend with my partner. A friend recommended that we stay at Zoso, and we were very glad we did. We took our pup along with us as Hotel Zoso is pet friendly with a $50 pet fee per stay. It was great to be able to have the little guy...
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Dear Justin S,
Thanks so much for your valuable feedback from your recent visit to Palm Springs and Hotel Zoso!!!
We are so delighted to hear that we took good care of you, your partner and your pup (We so enjoy playing host to our furry friends as they are an integral part of the family).
I greatly appreciate your...
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