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Hard Rock Hotel Palm Springs

150 South Indian Canyon Drive, Palm Springs, CA 92262 (Formerly Zoso Hotel)
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Hard Rock Hotel Palm Springs
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601 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oceanside, California
2 reviews
2 of 5 stars Reviewed 5 days ago NEW

I went here for my 30th birthday with my girlfriend and it was the off season for the Palm Springs so the staff was minimal and very unaccommodating. My GF wanted to do something special so she asked if room service could bring us breakfast the day of my birthday with a bottle of champagne. They completely ignored her request... More 

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Palm Springs
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

After being stuck on the I-10 for over 2 hours due to a bridge collapse, being in the car for 9 hours and ultimately needing to turn around and being trapped in California due to severe weather we found the Hard Rock Hotel. We arrived at 10:00 pm and the front desk staff quickly got us a room, upgraded us... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Yucaipa, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Totally loved the pool scene. It was a mid week day, so it wasn't super crowded, but had a great vibe. Have to give tons of kudos to the pool bartender - Mikey!! He was so attentive, always checking in with ice cold water, and cocktails. He made our day, thanks so much!!

Was this review helpful? Yes 1
Winter Park, United States
Level Contributor
71 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Overall, for the area, this hotel is ok. The view from the pool and the mountain scenery is amazing. It's centrally located to everything, which makes walking there a breeze. I was disappointed in how the pool are was trashy. Leftover beverages were sitting around. Also, the lobby bathroom looked like a fraternity house. Everything I used it, there was... More 

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Palm Springs
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

There are always drunk people. using harsh words, causing trouble…. and, this Hotels staff doesn't know how to handle any of the situations. We had two big fights during only three hour pool party. The pool staff came in too late, (after good 15minutes or so )and standing there for 40-60 minutes, and talking to those people. During the talk,... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1

Travelers are raving about these Palm Springs hotels

Canyon Lake, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The HR crew was great when we valet are car to getting us all set up with our room. We didn't expect much but more than expected, is what we got. Major props to Mikey the bartender and that crew to make this feel like a home away from home! Mikey was assertive in getting our drinks right and when... More 

Was this review helpful? Yes 1
Woodland Hills
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked this hotel for 4th of July weekend. Great hotel. We loved it very much. Great location, as a matter of fact, the best location you can ask for - 2 min walking to tons of stores and great restaurants. Huge rooms, comfortable beds. There was huge pool party on that weekend. It was awesome! Very much crowded, great music,... More 

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Dubai, United Arab Emirates
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Staff were extremely unfriendly and unprofessional. Wouldn't stay here again. For a four star hotel one should expect a certain level of service, let alone politeness. This is not a hotel you want to stay with you family, on business, solo or for any occasion.

Was this review helpful? Yes 2
Los Angeles, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Cheap rate for a weekday but there are many other options to choose in town around the same price before you pick this one. Arrived at the pool at 5pm and there were no clean towels. Two requests and an hour later they were finally restocked. The pool area was a mess: dirty towels everywhere, old plates & cups just... More 

Was this review helpful? Yes 2
Rancho Mirage, California
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I'm not crazy about the Hard Rock in general. However the memorabilia is cool to look at. But this hotel's memorabilia are poor knock offs. Don't expect 4 to 5 star quality. Just a hotel they did a poor refurbishment on. No cafe inside. Just an ordinary bar. Take a peak inside of you must. But make reservations at any... More 

Was this review helpful? Yes 1
Social M, Manager at Hard Rock Hotel Palm Springs, responded to this review

Thank you, Daniel, for taking the time to visit and share your feedback. Not all Hard Rock Hotels have Hard Rock Cafe's in them. Ours is one that features another restaurant, Simon Kitchen + Bar, which does offer a variety of exceptional dishes. Our memorabilia collection, while perhaps not extensive, is entirely authentic, and does contain several items with a... More 

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