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Palm Canyon Resort & Spa

2.5 of 5 2800 South Palm Canyon Drive, Palm Springs, CA 92264
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Palm Canyon Resort & Spa
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Palm Canyon Resort & Spa
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447 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Palm Canyon Resort & Spa
See the most recent reviews
San Diego, California
Top Contributor
54 reviews 54 reviews
21 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed September 2, 2014

We've been coming to this resort when we were still Monarch Grand Vacation owners a few years back. We upgraded to Diamond Resorts International last November and since it was acquired by Diamond Resorts we were excited to comeback and see the improvements being made so I decided to book a 3 night mini-vacation for the long Labor Day weekend... More

Was this review helpful? Yes 4
Grand Cayman
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 2, 2014

my daughter 16 and my son 11 and my niece 19 and my mom who is 72 years just loved palm springs. the resort was very clean . and the weather was very nice. the pools and the spa hot tub they enjoyed very much the whole family was in the pools everyday . my son really enjoyed the water... More

Was this review helpful? Yes
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

Thank you for sharing your thoughts about your most recent stay with us here at Palm Canyon Resort. We were truly honored and thrilled after reading your review, to see how great of a stay you had. The tips you have provided for our readers who are interested in staying here, as well as, for the Palm Springs area and... More

Chandler, Arizona
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 of 5 stars Reviewed August 28, 2014

First off the Staff was excellent and no pressure in a vacation timeshare purchase, it was mentioned and left at that. As for the room everything needs to be updated, but the room was clean. The sliding door was difficult to open and close. The shower/jacuzzi tub had water damage and rust. There were spare towels in the cabinet and... More

Was this review helpful? Yes
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

We appreciate you providing your feedback on the rooms and are happy you were satisfied with our housekeeping’s diligent efforts. The maintenance manager has been made aware of your room’s condition and is looking into this further. This being said, we strongly advise guests to notify our team during the time of their stay of any issues that may arise,... More

1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 19, 2014

First of all, we had requested a room with a pool view, when we checked in it took about 20 min just to talk to the Check in person..once he began to check us in, about a minute into the check in he took a phone call from a lady complaining about the resort (red flag)... he was on the... More

Was this review helpful? Yes 6
Fallbrook, California, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 18, 2014

Palm Springs is beautiful. I will never stay at this hotel again. This the first time I've ever took the time to review anything...ever! First thing...we checked in around 8pm and went to our room. Our in-room refrigerator started to leak...called for maintain ace...never showed up. They gave us only 2 bath towels for four people. Pool was great first... More

Was this review helpful? Yes 2
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

We do apologize for your experience with the maintenance issue that arose from your room. We have notified our department managers respectively of your comments regarding the issue for coaching and review. Regretfully, we could not locate any attempts you made to notify our team of your concerns while you were on site. Extra towels will always be available for... More

San Diego, California
Top Contributor
66 reviews 66 reviews
17 hotel reviews
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed August 6, 2014

Stay home. This place is so bad. See my lengthy review for more specific complaints. Check in was horrible, pushy sales staff made me want to scream. The room was tiny. The people who stay here are rude and disrespectful to others.

Was this review helpful? Yes 6
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

Please accept our apologies for any challenges you experienced during your stay. We would love to review and share your comments with the departments involved and allow them the opportunity to make improvements. At Palm Canyon Resort & Spa, we believe that our greatest asset is our team members, and we relish our every interaction with all kinds of guest.... More

San Francisco, California
Top Contributor
110 reviews 110 reviews
45 hotel reviews
149 helpful votes 149 helpful votes
2 of 5 stars Reviewed August 6, 2014

We love Palm Springs and thought this would be a fun place to try while traveling through with our kids. No. Just no. There were extra charges at check-in that added up quite a bit. Check in was followed up by an aggressive sales spiel for a timeshare under the guise of "telling us about the area." We already know... More

Was this review helpful? Yes 4
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

Thank you for your review. As we are committed to creating an experience that exceeds guest satisfaction, your feedback was most concerning to us. We certainly apologize if you did not find value in the resort fee we charge, it includes several of the most widely utilized and requested resort amenities we offer such as our massage services, multiple swimming... More

Sellersville, Pennsylvania
Senior Contributor
34 reviews 34 reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 3, 2014

Came here to get away with some friends and currently we are 4 days into our 10 day stay. There isn't much to say about the room. Everything seems to be fairly well maintained but the A/C is lacking. We have the room set at 60 and the room hasn't been any cooler than 75. In addition, there is an... More

Was this review helpful? Yes 3
Los Angeles, California
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 2, 2014

We arrived shortly after 4:00pm- check-in time- and it was a mad house! First, the circle parking for check-in is not nearly enough and not well- organized! After sitting in our car for at least 8 minutes, we finally got a parking spot! We went inside and the line was almost out the door- we turned around and left and... More

Was this review helpful? Yes 5
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

We appreciate your feedback regarding your recent stay and terribly regret how unsatisfactory the experience was for you and your family. At Palm Canyon Resort, ensuring guest satisfaction is always top priority and what you experienced is not typical even on our busier check in days. Please understand what you encountered during our registration process was an extremely rare situation,... More

Altadena, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 1, 2014

It's been a while since I've been to one of my favorite places, Palm Canyon. We were with a large party of friends. One of the two elevators in the Oasis building was inoperative due to renovations. I, myself, used the short distance of the three stair locations for our three flight trip; it beat waiting for one lift. This... More

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Pool area(7)
  • Water slide(5)
  • Time share(3)
  • Very nice(3)

Additional Information about Palm Canyon Resort & Spa

Address: 2800 South Palm Canyon Drive, Palm Springs, CA 92264
Location: United States > California > California Desert > Greater Palm Springs > Palm Springs
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Palm Canyon Resort & Spa 2.5*
Number of rooms: 440
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Also Known As:
Palm Canyon Resort And Spa
Palm Canyon Hotel Palm Springs
Palm Canyon Resort Palm Springs

671 photos of this hotel

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