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All 69 Palm Springs hotels

Palm Canyon Resort & Spa

2.5 of 5 Resort   |   2800 South Palm Canyon Drive, Palm Springs, CA 92264
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Ranked #58 of 69 hotels in Palm Springs
A recent review
3 of 5 stars reviewed 3 weeks ago
Adrenaline21 Sellersville, Pennsylvania
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  • Reviews (434)
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434 people have reviewed this hotel

Traveler rating
    64
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

First of all, we had requested a room with a pool view, when we checked in it took about 20 min just to talk to the Check in person..once he began to check us in, about a minute into the check in he took a phone call from a lady complaining about the resort (red flag)... he was on the... More

Was this review helpful? Yes 4
Fallbrook, California, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Palm Springs is beautiful. I will never stay at this hotel again. This the first time I've ever took the time to review anything...ever! First thing...we checked in around 8pm and went to our room. Our in-room refrigerator started to leak...called for maintain ace...never showed up. They gave us only 2 bath towels for four people. Pool was great first... More

Was this review helpful? Yes 2
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

We do apologize for your experience with the maintenance issue that arose from your room. We have notified our department managers respectively of your comments regarding the issue for coaching and review. Regretfully, we could not locate any attempts you made to notify our team of your concerns while you were on site. Extra towels will always be available for... More

San Diego, California
Top Contributor
59 reviews 59 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Stay home. This place is so bad. See my lengthy review for more specific complaints. Check in was horrible, pushy sales staff made me want to scream. The room was tiny. The people who stay here are rude and disrespectful to others.

Was this review helpful? Yes 6
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

Please accept our apologies for any challenges you experienced during your stay. We would love to review and share your comments with the departments involved and allow them the opportunity to make improvements. At Palm Canyon Resort & Spa, we believe that our greatest asset is our team members, and we relish our every interaction with all kinds of guest.... More

San Francisco, California
Top Contributor
110 reviews 110 reviews
45 hotel reviews
148 helpful votes 148 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We love Palm Springs and thought this would be a fun place to try while traveling through with our kids. No. Just no. There were extra charges at check-in that added up quite a bit. Check in was followed up by an aggressive sales spiel for a timeshare under the guise of "telling us about the area." We already know... More

Was this review helpful? Yes 4
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

Thank you for your review. As we are committed to creating an experience that exceeds guest satisfaction, your feedback was most concerning to us. We certainly apologize if you did not find value in the resort fee we charge, it includes several of the most widely utilized and requested resort amenities we offer such as our massage services, multiple swimming... More

Sellersville, Pennsylvania
Senior Contributor
34 reviews 34 reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Came here to get away with some friends and currently we are 4 days into our 10 day stay. There isn't much to say about the room. Everything seems to be fairly well maintained but the A/C is lacking. We have the room set at 60 and the room hasn't been any cooler than 75. In addition, there is an... More

Was this review helpful? Yes 3
Los Angeles, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We arrived shortly after 4:00pm- check-in time- and it was a mad house! First, the circle parking for check-in is not nearly enough and not well- organized! After sitting in our car for at least 8 minutes, we finally got a parking spot! We went inside and the line was almost out the door- we turned around and left and... More

Was this review helpful? Yes 5
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

We appreciate your feedback regarding your recent stay and terribly regret how unsatisfactory the experience was for you and your family. At Palm Canyon Resort, ensuring guest satisfaction is always top priority and what you experienced is not typical even on our busier check in days. Please understand what you encountered during our registration process was an extremely rare situation,... More

Altadena, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It's been a while since I've been to one of my favorite places, Palm Canyon. We were with a large party of friends. One of the two elevators in the Oasis building was inoperative due to renovations. I, myself, used the short distance of the three stair locations for our three flight trip; it beat waiting for one lift. This... More

Was this review helpful? Yes 3
Los Angeles, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We have been coming to this resort for years and looked forward to our week long stay. Little did we know what was in store for us.......filthy stained carpet, damaged countertops, walls that were in desperate need of a paint job, damaged furniture, water damaged baseboards in the bathroom with black mold, baseboards behind the toilet that showed evidence of... More

Was this review helpful? Yes 2
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

Thank you for sharing your comments with us. Your satisfaction is one of our primary concerns and we truly regret the disappointment you had on your recent stay and that we did not meet your expectations. Please be assured that it is our absolute priority to deliver valuable accommodations and efficient customer service with every guest; every time you stay... More

Sacramento, California
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago

booked room with pool view,unavailable when we arrived.stay in 2 bedroom 1 bath for a week. A/C did NOT work in bedrooms[they knew before hand since there was a fan already in master bedroom] asked daily for other room was told they were full [NOT ACCORDING TO MAIDS] Power plugs are a hit or miss [mostly miss]Carpet was dirty needs... More

Was this review helpful? Yes 9
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

Thank you for taking the time to provide your feedback. We regret to hear we were unable to accommodate your request for a pool view, and of your room’s maintenance concerns. Rest assured we have made the Maintenance Manager aware of this for further review and coaching purposes. As we are a vacation ownership resort, we are more than happy... More

San Diego, California
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 16, 2014 via mobile

clean nice good big lovely kids eat very good slides restaurants billiards r good basjetball is nice spas parking is close its convunent good good good nice place to go with poolsfamily pools r great towels r nuce

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Pool area(7)
  • Water slide(5)
  • Time share(3)
  • Very nice(3)

Additional Information about Palm Canyon Resort & Spa

Address: 2800 South Palm Canyon Drive, Palm Springs, CA 92264
Location: United States > California > California Desert > Greater Palm Springs > Palm Springs
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Palm Canyon Resort & Spa 2.5*
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Also Known As:
Palm Canyon Hotel Palm Springs
Palm Canyon Resort And Spa
Palm Canyon Resort Palm Springs

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#18 Spa Hotel in Palm Springs #21 Top resorts Hotel in Palm Springs
Hotel Class
Number of rooms
440

Questions & Answers

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1 month ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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