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Palm Canyon Resort & Spa

Hotel website
2800 South Palm Canyon Drive, Palm Springs, CA 92264
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1 room 1 guest
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Palm Canyon Resort & Spa
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Palm Canyon Resort & Spa
Palm Canyon Resort & Spa
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537 Reviews from our TripAdvisor Community

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Traveler rating
    74
    184
    126
    75
    78
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242
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
Date | Rating
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  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (537)
  • Mar-May only
    (155)
  • Jun-Aug only
    (150)
  • Sep-Nov only
    (102)
  • Dec-Feb only
    (130)
All months
Imperial Beach, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

This used to be my FAVE escape from reality when it was owned by Monarch, but now that Diamond took over... It leaves a LOT to be desired. Don't waste your time, money, or patience. I'm there now and just spent the last 5 hrs. inquiring/complaining about the same issue to 9 different employees, and they have ALL been rude/unhelpful.... More 

Was this review helpful? Yes 1
Fort Mohave
Level Contributor
48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Been to this property several times in the past. Decided to go again since it has been over 15 years since our last visit. NOT much has changed. The furniture in the rooms is stil, the same uncomfortable sofa and chairs. Small television in living room and also in both bedrooms. Desperately needs a remodel .... carpet, furniture and bathrooms.The... More 

Was this review helpful? Yes 1
San Jose, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I have never written a review before, so for me to do this it was bad. Stayed here in late July with my family. Check in was great, got a lot of good information from the front desk. The rooms were dated but I expected that. On the second night of my stay, my purse was stolen from the pool.... More 

Was this review helpful? Yes 2
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

We appreciate you taking the time to share your feedback regarding your recent stay, although we terribly regret how unsatisfactory the experience turned out to be for you. While we are not responsible for lost, damaged, or stolen personal items, we deeply regret that this incident occurred during your stay with us. We have no reason to suspect a theft... More 

Geneva, Illinois
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We know we were taking a small risk based on the reviews but put our TRUST in Diamond. Being Platinum members we figured the room may be dated but that the service and cleanliness should be good. We showed up to the hotel after being up since 2 am flying in from Chicago. We were looking to check in and... More 

Was this review helpful? Yes 3
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

Thank you for sharing your experience with us. Nothing displeases us more than to hear that one of our valued Platinum members had an experience that was not reflective of the levels of service we strive to provide here. We are however, pleased to hear that our front desk and management team was friendly and able to refund your points.... More 

Nelson, New Zealand
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The most positive aspect of our visit was the staff and the manager's willingness to release us from our 2nd and 3rd night booking so we could go somewhere else. I normally don't write negative reviews but I hope this can be ammunition for the staff to convince the owners to invest in well needed upgrades. The AC system needs... More 

Was this review helpful? Yes
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

Thank you for taking the time to comment regarding your stay at the Palm Canyon Resort & Spa. Please accept my apology that this stay wasn't up to your expectations. We have forwarded your comments to our Resorts Management team so that he can ensure the guest experience here is on the expected level of our Diamond standard. We definitely... More 

Palm Springs
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here this week. I booked this place on line after doing research and thought that the kids would like the pool with the water slide. My daughter read some reviews and started to scare me with all the horror stories out there. We went to check in on Monday only to be told that we weren't expected to... More 

Was this review helpful? Yes 1
Santa Barbara, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We had an amazing vacation at this resort. So much so that we have booked two additional trips for August. My family of five was more than comfortable in the two bedroom. A second bathroom would have been nice, but did not ruin the trip. The kitchen was functional and the bedding in all the rooms was very comfortable. Huge... More 

Was this review helpful? Yes 1
Perris, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This is the most DISGUSTING pool my family have ever Experienced. Pool is DIRTY, SMELLY, NASTY and HAIRY. Pool pump is probably out of date like the rest of this place. This so called Diamond Company is a joke !!!!!!

Was this review helpful? Yes 2
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

Thank you for taking the time to provide us with your feedback regarding your recent stay. We sincerely regret to hear that you were dissatisfied with your recent stay. Our Maintenance Manager has been made aware of your concerns with the pool’s condition for further review and coaching purposes. Your feedback is greatly appreciated as we will certainly take your... More 

Gilbert, Arizona
1 review
1 of 5 stars Reviewed July 25, 2015

We arrived to Palm Canyon hoping for an escape to celebrate my son's birthday and 8t turned into a nightmare. As soon as we arrived we were given a room that was over 80 degrees and when I called the front desk they did nothing. Finally after an hour I went down to the desk and complained so that someone... More 

Was this review helpful? Yes
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

We appreciate you taking the time to provide us with your feedback. The experience you described was agreeably unacceptable and certainly uncommon of our resort. Your concerns were forwarded to the appropriate management team members to assure any upcoming guests do not have a similar experience. We apologize for any inconvenience this may have caused you during your recent stay.... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 19, 2015

Absolutely horrible place to stay.Upon arrival I witness a guest complaining about something and the concierge said it was a "timeshare" and she could not help.When we arrived in our room it smelled strongly of urine.W e called the front desk which took forever to get a hold of and they said no rooms were available.We called every day hoping... More 

Was this review helpful? Yes 5
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

Thank you for taking the time to provide us with your concerns. While your feedback is certainly unusual for our resort, your housekeeping concerns have been forwarded to the Housekeeping Manager for further review, We hope that we can make a better impression on you in the future, should you choose to return to our resort. More 

Hotel Review Summarization

What travelers say

  • Pool area(7)
  • Water slide(5)
  • Very nice(3)
  • Time share(3)
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707 photos of this hotel

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Other (39)

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Amenities (97)
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Pool (71)
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The Hotel (93)
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Two Bedroom (99)

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