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Palm Canyon Resort & Spa

2.5 of 5 2800 South Palm Canyon Drive, Palm Springs, CA 92264
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Palm Canyon Resort & Spa
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Palm Canyon Resort & Spa
Palm Canyon Resort & Spa
Palm Canyon Resort & Spa
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462 reviews from our community

Traveler rating
    68
    169
    104
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed between 12/14-12/18/14. The outside and pool area were beautiful. No complaints. The room was a bit dated with some desperate need for repair. My feeling the room was stuck in the 80's. The carpet was dirty and sorta sticky. The couch was well used. On a good note the bed was amazingly comfy there were four amazing pillows.... More 

Was this review helpful? Yes 2
Leighton Buzzard
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

I understand the resort was bought by Diamond from Pacific Monarch. It has been given a coat of paint and some new furniture, but it is pretty tired. The cabinets in both kitchen and bathroom are very dated, and the taps(faucets) are really very dated. The sitting room is quite comfortable, and the bed was excellent.Lots of storage space, both... More 

Was this review helpful? Yes 1
Tracy, California, United States
1 review
4 of 5 stars Reviewed 1 week ago

Things have changed since the previous reviews. We enjoyed our stay. Enjoyed the pool with the slide. My husband went down, but after seeing his descent, I just watched. The kids at the resort loved the smaller one. It was not a top-notch experience, but not as bad as others described. I wish that breakfast was part of the deal.... More 

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West Sacramento, California, Usa
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We are Diamond Resorts time share owners. This resort was recently acquired by Diamond and we were warned when we booked that it "is not up to Diamond standards". And they were right. The units as they are when we were there are old and in desperate need of an update. The first unit they put us in had such... More 

Was this review helpful? Yes 1
National City, California
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We arrived at 10:30pm and we could not get inside the lobby. The doors were closed with lock and key. We rang the door bell for a few minutes. Reminded me of those lonely highway hotels. Now keep in mind, this is a time share resort. It is sold as an upscale spa. The only upscale I observed, was the... More 

Was this review helpful? Yes 1
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

We regret to read of your dissatisfaction with your recent stay at our resort. Rest assured, our resort is fully committed to ensuring each and every guest receives exceeded expectations and a seamless getaway consistently, when staying with us here at Palm Canyon Resort. Our resort hopes to have the chance to welcome you back, and we wish you all... More 

Diamond Bar, California
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This vacation I reserved a one 3 bedr suite (lock off), and two 1 bedr suite. Upon arrival around 6;30pm, the junior villa lock off was totally not ready. A large blower blow drying the carpet there. Then I went into a 1 bedr suite that was assigned to me and found a group of old folks screaming "OMG" as... More 

Was this review helpful? Yes 2
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

Thank you for taking the time to provide us with your feedback. Our resort strives to provide all guests with a relaxing and seamless getaway, and we regret to hear this was not your feeling. We apologize for any poor room quality you encountered and will use your comments to reevaluate our practices and address growth opportunities for our resort.... More 

Highland
Top Contributor
96 reviews 96 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here three nights because we could use our timeshare points. The rooms are very clean and things were quiet this time (probably because it was mid-week when school is in session). The bed was pretty comfortable and the linens are nice quality. Hopefully they will really upgrade the place now that Monarch has been bought out by Diamond.

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Ayrshire, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 21, 2014 via mobile

Stayed here for 3 nights as part of my trip, very busy resort but thats fine as we are a family of two adults and two kids so lots of atmosphere here. Rooms are excelent we had a two bedroomed with added sofa bed so we all had privacy also a big dining table and decent kitchen, at this point... More 

Was this review helpful? Yes 2
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

Thank you for sharing your feedback. We are happy to hear you and your family enjoyed our accommodations and team members. Our resort is fully equipped for a home-away-home feeling. We look forward to your return! More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 14, 2014

We stayed last year and as others have said the resort was run down but the helpfulness of staff, cleanliness and location made up for the shortcomings. We have just left after a stay of 7 days and will not be returning. Having travelled from the UK we were tired on arrival and looked forward but found we had been... More 

Was this review helpful? Yes 3
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

We would like to sincerely apologize that this recent experience was not parallel to your stay last year where we did deliver on our commitment to excellence. We will immediately address these opportunities with our team members for coaching and to prevent these anomalies from being a part of any guests future experience. We would love to better serve you... More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 11, 2014 via mobile

We booked the hotel to go to Palm Springs Pride.... It has great location, it was pretty close from downtown and fairly priced..... UNTIL we got there.... We booked for three night and we were told upon arrival that there IS NOT housekeeping if you are staying les than 5 days... ARE YOU KIDDING ME??? So yeah, I'm fact, no... More 

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Pool area(7)
  • Water slide(5)
  • Very nice(3)
  • Time share(3)

Additional Information about Palm Canyon Resort & Spa

Address: 2800 South Palm Canyon Drive, Palm Springs, CA 92264
Location: United States > California > California Desert > Greater Palm Springs > Palm Springs
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Palm Canyon Resort & Spa 2.5*
Number of rooms: 440
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Also Known As:
Palm Canyon Hotel Palm Springs
Palm Canyon Resort And Spa
Palm Canyon Resort Palm Springs
Hotel Style:
#15 Spa Hotel in Palm Springs
#21 Top resorts Hotel in Palm Springs

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