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Palm Canyon Resort & Spa

Hotel website
2800 South Palm Canyon Drive, Palm Springs, CA 92264
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Palm Canyon Resort & Spa
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Palm Canyon Resort & Spa
Palm Canyon Resort & Spa
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532 Reviews from our TripAdvisor Community

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Traveler rating
    74
    184
    125
    73
    76
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237
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8
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
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  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (532)
  • Mar-May only
    (155)
  • Jun-Aug only
    (145)
  • Sep-Nov only
    (102)
  • Dec-Feb only
    (130)
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Palm Springs
Level Contributor
4 reviews
3 of 5 stars Reviewed 3 days ago NEW

We stayed here this week. I booked this place on line after doing research and thought that the kids would like the pool with the water slide. My daughter read some reviews and started to scare me with all the horror stories out there. We went to check in on Monday only to be told that we weren't expected to... More 

Was this review helpful? Yes 1
Santa Barbara, California
1 review
4 of 5 stars Reviewed 1 week ago NEW

We had an amazing vacation at this resort. So much so that we have booked two additional trips for August. My family of five was more than comfortable in the two bedroom. A second bathroom would have been nice, but did not ruin the trip. The kitchen was functional and the bedding in all the rooms was very comfortable. Huge... More 

Was this review helpful? Yes
Perris, California
1 review
1 of 5 stars Reviewed 1 week ago NEW

This is the most DISGUSTING pool my family have ever Experienced. Pool is DIRTY, SMELLY, NASTY and HAIRY. Pool pump is probably out of date like the rest of this place. This so called Diamond Company is a joke !!!!!!

Was this review helpful? Yes 1
Gilbert, Arizona
1 review
1 of 5 stars Reviewed 1 week ago

We arrived to Palm Canyon hoping for an escape to celebrate my son's birthday and 8t turned into a nightmare. As soon as we arrived we were given a room that was over 80 degrees and when I called the front desk they did nothing. Finally after an hour I went down to the desk and complained so that someone... More 

Was this review helpful? Yes
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

We appreciate you taking the time to provide us with your feedback. The experience you described was agreeably unacceptable and certainly uncommon of our resort. Your concerns were forwarded to the appropriate management team members to assure any upcoming guests do not have a similar experience. We apologize for any inconvenience this may have caused you during your recent stay.... More 

common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Absolutely horrible place to stay.Upon arrival I witness a guest complaining about something and the concierge said it was a "timeshare" and she could not help.When we arrived in our room it smelled strongly of urine.W e called the front desk which took forever to get a hold of and they said no rooms were available.We called every day hoping... More 

Was this review helpful? Yes 5
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

Thank you for taking the time to provide us with your concerns. While your feedback is certainly unusual for our resort, your housekeeping concerns have been forwarded to the Housekeeping Manager for further review, We hope that we can make a better impression on you in the future, should you choose to return to our resort. More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Omg I attended an owners meeting this morning at Palm Springs Resort and Spa and the representative that was assisting us was condescending, and very rude. She asked "why do we keep coming to the meetings if we just want to keep paying higher owner fee's" I responding by explaining why are we always badgered by the company to attend... More 

Was this review helpful? Yes 5
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

We appreciate the time you took to write this online review, based on your recent stay. We regret the negative impression you have of your ownership and our services. That is not the experience we want our owners to have. We’re sorry for the issues you encountered during your stay. All of your comments have been sent to the appropriate... More 

Upland, California
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room was big and the kids loved it. Bed were to soft and shower to long to get hot and had a low water pressure. Bath tub was big with jets. The kids loved it. We had a 2 bedroom 3 TV dining room full kitchen. The kids swam for two days they loved it they have 2 water... More 

Was this review helpful? Yes 1
Los Angeles, California
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Okay, where to start. After check-in and arriving to the room, I found out that the pack n play that I requested upon booking for our 5/mo baby was not In the room. It took them 2 hours to bring it up after I called back 3 times. The wifi only worked for the 1st hour of our stay and... More 

Was this review helpful? Yes 3
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

We sincerely regret to read of your dissatisfaction with your recent stay. This being said, we had worked very diligently to amend your concerns and assure you this is completely uncharacteristic of our resort. While we did go on to offer a full refund on all the resort fees as a gesture of goodwill for your unsatisfactory experience, we sincerely... More 

Alta Loma, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This resort is not what they advertise. The "kids pool" and "adult" pool are a joke. Yes, there is a "kiddie" pool that few use. The parents want to swim with their kids so they are ALL in the adult pool, some kids with no supervision. But nothing is informed any where with kids playing ball in the hallways The... More 

Was this review helpful? Yes 2
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

Although we regret to learn your recent visit proved less than optimal and our younger guests may have adversely affected your overall enjoyment of our pools, we appreciate the feedback, and will utilize your remarks to enhance our performance moving forward. Many of your concerns are being addressed with our upcoming multiphase renovation plan. We hope you are willing to... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

For the price of the resort and the difficulty to book as an owner, this place is not worth your time or money. The rooms, hallways, pool area are extremely outdated to say the least yet, you pay the price of a 4 star hotel. The food prices should be sliced in 1/2 due to the quality.

Was this review helpful? Yes 3
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

Although it’s unfortunate that your recent stay fell below your expectations and ours, we appreciate you sharing your observations online. There will be many new changes and updates as we start with phase 1 of the refurbishment projects for 2015-2016, and we are excited to get the process started. Each unit will include paint, carpet and furniture to include bedroom... More 

Hotel Review Summarization

What travelers say

  • Pool area(7)
  • Water slide(5)
  • Very nice(3)
  • Time share(3)
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The Hotel (93)
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Two Bedroom (99)

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