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Palm Canyon Resort & Spa

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2800 South Palm Canyon Drive, Palm Springs, CA 92264
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Palm Canyon Resort & Spa
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Palm Canyon Resort & Spa
Palm Canyon Resort & Spa
Palm Canyon Resort & Spa
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506 reviews from our community

Traveler rating
    71
    179
    118
    70
    68
See reviews for
218
142
7
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
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  • All months
    (506)
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    (151)
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2 reviews
1 of 5 stars Reviewed 2 days ago NEW

The room had burnt furniture, and a broken toilet that took 5 hours to get fixed. Staff was unprofessional, rude, vulgar, and sort. Even the pool manager was rude. They also said they would wave the resort fee and knock half of the room off which they didn't. Food was ordered at the pool for my wife and me, they... More 

Was this review helpful? Yes
Valencia, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed in a Villa for the weekend with our kids. Nice room, kitchen, balcony and big bathroom. Loved the fully stocked kitchen with pots and pans. We were able to make coffee, eggs and bacon for breakfast. The reason we picked this resort was for the pool area, and the same reason why we will return again. The kiddie... More 

Was this review helpful? Yes 1
Monte-Carlo, Monaco
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

after a prepaid, fully prepaid trip, and check out, big surprise, more then 600 usd taken from my credit card, they say its a mistake and the amount did not show up back in my acount! i wrote the general manager i will hire an attorney and the bookings platform said they have never had any hotel not credit their... More 

Was this review helpful? Yes 1

Travelers are raving about these Palm Springs hotels

1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

By far the worst experience ever! Staff our untrained in customer service, no wonder....their afternoon management team consisting on Ron Garcia is who they answer too! He is for sure not making a good impression by his skills either! Stayed for approximately 1 1/2 hrs before checking out and checking into another hotel. Prior to re packing up my family... More 

Was this review helpful? Yes 7
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

Thank you for the feedback regarding your recent stay at Palm Canyon Resort & Spa. We are disheartened to hear of your experience you encountered but are glad to hear that you were able to speak with our Resort Manager this afternoon and that she was able to address all of your concerns. As discussed, we apologize again for the... More 

San Diego, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The hotel staff used inappropriate language in front of guests and they were not friendly. The pool area was filthy with old towels, dirty dishes, and trash. Neither water slide was open. A majority of the hotel patrons appeared to be of a rather seedy element. Do not stay here if you care about the safety of your family. I... More 

Was this review helpful? Yes 2
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

We apologize for any inconveniences you may have experienced while staying at Palm Canyon Resort and Spa. Customer service is of upmost importance, and we are saddened to hear we did not meet your expectations. Our housekeeping management team has been advised of your experience to ensure proper policies are being followed. Thank you again for your feedback and we... More 

Chula Vista
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We have not stayed in "our" home resort for at least 10 years, preferring to stay at the Marriott properties in Palm Desert. We have always been able to trade our week at this resort for a Westin in Kauai but haven't been able to do so recently. Now we know why! We decided to use our points for the... More 

Was this review helpful? Yes 7
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

Thank you for the feedback regarding your recent stay at Palm Canyon Resort. We are sorry that you did enjoy your stay. We acknowledged that our units are in need of renovations and already have a budget in place for the renovation of all rooms which is scheduled to begin in January 2016. Being a vacation ownership resort, we are... More 

Corona, California
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This resort is great, I am biased however, and my family has been "owners" here for more than twenty years. The rooms are spacious and large; the kitchen has all accommodations you need for staying an extended period of time. The views are gorgeous if you're in the right location. Nice pool and deck with plenty of chairs and a... More 

Was this review helpful? Yes 3
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

Thank you for providing your feedback. As we are a vacation ownership resort, we encourage all guests to explore the idea of ownership. This experience should be inviting, comfortable, and overall exciting. We are disappointed to hear it did not meet yours, or our standards. Your feedback has been reported to the sales management team. There are few exciting projects... More 

Houston
Contributor
19 reviews 19 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Previous reviews we're not very hopeful. For our experience, I can say that everything was very pleasant. Since I read previous reviews I mentioned the negatives when I booked the reservation. I was assured that the room would be in an updated section. Check in went smoothly in a timely manner. Concierge was very helpful and knowledgeable. Our 2 bedroom... More 

Was this review helpful? Yes 4
Tucson, Arizona
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed April 17, 2015 via mobile

Recently converted to Diamond properties, the resort sits at the end of a quiet roadway. Our one bedroom unit had a full kitchen, queen bed, dining and living area. The furniture was a bit tired and the bottom sheet on our bed had a hole....not what I would expect from a resort. The pool is the highlight of this place.... More 

Was this review helpful? Yes 1
Newcastle upon Tyne
Top Contributor
56 reviews 56 reviews
13 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed April 15, 2015

We have been Diamond members for over 10 years now and have had some great holidays but this resort is not up to the standard of the European resorts by any measure. We have been here 6 days and we still have not had our room cleaned. We have had to chase the staff to get clean sheets and towels.... More 

Was this review helpful? Yes 4
Diamond R, Manager at Palm Canyon Resort & Spa, responded to this review

It is with deep regret and sadness to read that your recent stay here at Palm Canyon Resort did not meet your expectations. We always strive to deliver exceptional hospitality and offer quality accommodations to each guest, owner, or member that stays with us, and it is very concerning to us that we did not meet these expectations for your... More 

Hotel Review Summarization

What travelers say

  • Pool area(7)
  • Water slide(5)
  • Very nice(3)
  • Time share(3)
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The Hotel (93)
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Two Bedroom (99)

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