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Extended Stay America - Palm Springs - Airport

2.5 of 5
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1400 East Tahquitz Canyon Way, Palm Springs, CA 92262
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Extended Stay America - Palm Springs - Airport
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Ranked #55 of 72 Hotels in Palm Springs
A recent review
4 of 5 stars reviewed 3 weeks ago
lovetotravel92630 Orange County
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96 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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    (96)
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    (32)
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    (27)
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1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

Very disappointed with this hotel. It appears to be okay from the outside, inside it was dirty, the hallway and room smelled of marijuana upon our arrival, the bed was a double and not a queen as advertised and there was a bug in the kitchenette. Never again!!!

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Orange County
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I like this property for the location (near downtown), the rooms are clean and they have a kitchen area. A grab and go breakfast. The pool area is smaller and not a "resort style" pool rather a basic dip and go. Summer rates are good.

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Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed May 26, 2015

When I booked the room I had wanted a king size bed, but all that was available was a queen. They put in the notes to switch us if available. We knew there was a small kitchen, so we packed some food, snacks, been and water. When we got there to check in I noticed that there was a piece... More 

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Manager_11525, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that we did not provide you a home away from home experience. Your comments were reviewed by the staff, and we will focus on improving our customer service to make sure your experience is not repeated. I am grateful for the feedback you provided so we are able... More 

Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed May 25, 2015 via mobile

Recently visited this motel due to hard to find availability at short notice. The major issue I had was upon check in there was a lady sitting in the checkin area with a dog which wasn't too bad except, I had to return to the desk later that night to get rags due to only one in my room and... More 

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Manager_11525, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding the cleanliness of your room. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you... More 

Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed May 19, 2015

I only stayed here because relatives booked here before we did. So, wanted to be close to them. Should have read reviews etc. If I had I NEVER would have stayed here.Service was ok, room smelled like animal urine (dogs are welcome), not even a hair dryer, towel rods and tp holder were loose and poor quality. Slightest touch and... More 

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Manager_11525, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

The staff and I read your comments about your stay with us. The situation you described regarding your experience is truly regrettable. We are very sorry for your experience. I discussed your comments with our staff, and we have made necessary repairs in your room and will be making sure all rooms are thoroughly inspected before guest arrivals. Additionally, please... More 

Los Angeles, California
1 review
4 of 5 stars Reviewed May 11, 2015 via mobile

I tend to choose extended-stay hotels when I travel because I like to cook my own meals and not eat out so much. Also, I like feeling like I'm at home and not in a hotel. Upon my arrival I was greeted by the front desk clerk and the manager Don who were awesome! Don physically went upstairs to check... More 

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Manager_11525, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies for the cleanliness issues you experienced as well as the delayed delivery of the dishware you requested. Still, I am glad you had a pleasant stay overall and enjoyed your room and service. I truly appreciate your kind comments regarding our staff. Thank you for... More 

Columbus,WI
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 21, 2015 via mobile

Clean comfortable hotel with a nice pool and close to the bars and restaurants downtown. Walking distance to Del Taco and Shakeys Pizza. Good value for the money. This is an extended stay type property so you don't get the small amenities like coffee makers but there is a grocery store across the street and a kitchenette in the room... More 

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Manager_11525, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with your stay with us and were able to take advantage of all the amenities our hotel offers. I am thrilled we were able to provide you with a comfortable stay in a location convenient to your needs. Once more,... More 

Somerset, WI
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed April 8, 2015

I had intended to stay for 6 nights. I stayed 1 night. I and my family were in town for a family visit and decided to overlook the negative reviews for this property. The property itself is fine, but they have things they need to work on. At no time did I feel unsafe or anything of that nature. Due... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that your stay was not satisfactory. I apologize that you experienced smoke odors in our designated non-smoking rooms. We do our best to enforce our non-smoking policy in our hotel and we do occasionally fall short. I met with the staff, and we will increase our... More 

Los Angeles, California
Level Contributor
9 reviews
5 of 5 stars Reviewed April 2, 2015

very convenient with a kitchennet, stove, fridge and dishes, accomodating I had lower back pain and they put mattress foam to make my bed more comfortable and said I could request it in advance every time, not far from down town, and economical

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Manager_11525, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you so much for posting a review of our property. I am proud of my team for going out of their way to accommodate your needs while you stayed with us as our guest. We are happy to hear that you also enjoyed your fully equipped kitchen and our close proximity to downtown Palm Springs. Thank you again for... More 

Palm Springs, California
1 review
3 of 5 stars Reviewed March 22, 2015

I stayed here March 2015, room 210 The place had an odor down stairs at entry. I overlooked it. The room was clean. However, there are no dishes or cookware. The water pressure in the shower , was extremely low, The toilet sounded like it would swallow a small human being. The lamp at the table did not work. For... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Your review for our hotel was recently brought to my attention. Please accept our most sincere apologies for the problems you experienced during your stay. In regards to dishware, we recently changed our policy and these are now sanitized, kept in our main storage areas and are delivered to our guests upon request. I apologize this was not explained to... More 

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