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Extended Stay America - Palm Springs - Airport

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1400 East Tahquitz Canyon Way, Palm Springs, CA 92262
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Extended Stay America - Palm Springs - Airport
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103 Reviews from our TripAdvisor Community

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London, United Kingdom
2 reviews
1 of 5 stars Reviewed January 5, 2016

From outside the complex looks amazing. Do not get your hopes up! As soon as you approach the entrance, the picture becomes gloomy. Smoking is allowed outside so you walk through a smoke screen, the first sight on entrance is 2 security guards, rooms are outdated and not clean, breakfast is a shelf opposite check-in desk serving grab and go... More 

Helpful?
Thank stela888212
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 28, 2015 via mobile

The bathroom smelled of mold and there were dead ants in the towels. It appears that they fumigated the bathroom right before we got there and it stunk. There were q couple of ants on the toilet. The outside of the hotel is beautiful and the bed was comfy but there was definitely a mold issue and I specifically notified... More 

Helpful?
1 Thank Smilinstacy
Manager_11525, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate... More 

Travelers are raving about these Palm Springs hotels

2 reviews
1 of 5 stars Reviewed December 28, 2015 via mobile

High priced for what! Not clean, very small rooms and very run down. We were greeted by the woman at the front desk in a conversation of 10 minutes through a wall. She didn't bother to come out until I said I couldn't hear her.

Helpful?
Thank Melissa F
Manager_11525, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. As this hotel’s manager, I can assure you that I have coached our staff to ensure that each guest receives professional customer service and that we are... More 

Placentia, California
1 review
1 of 5 stars Reviewed December 7, 2015

This place was full of cockroaches, Dirty, noisy, outside areas were stinky and there were many homeless and disgusting people living in and around this hotel. Noisy pot smoking people and a horrible experience

Helpful?
Thank James L
San Diego, California
Level Contributor
107 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed December 4, 2015

The location is central and the room lay out is good with a kitchen at the entry. But otherwise this hotel is shabby. From the broken screen and non-working bathtub plug to the dirty carpet in the front lobby, I join the chorus of very disappointing.

Helpful?
Thank GlobalGypsy_13
Manager_11525, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you for your recent review of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, we are taking action to replace the screens and deep clean our carpeting. Thank you very much for providing us with your feedback. It would be our pleasure to have you stay with... More 

San Clemente, California
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed November 27, 2015

I have stayed at several ESAs over the years and this one is terrible. Looks nice from the outside, cheap and run-down from the inside. All the furniture in the room was old,damaged and dirty. Bedsheets were wrinkled and didn't feel fresh.

Helpful?
Thank sjonnaert
Manager_11525, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

I appreciate you bringing your experience to our attention. The situation you described regarding your room is truly regrettable. We are very sorry for your experience. To make sure that a situation like yours doesn't happen again, we are reviewing the physical condition of each room to ensure that it meets our company’s high standards. Thank you very much for... More 

Los Angles, CA
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed September 8, 2015

Horrible place! From the outside it look okay, however when you walk in the cigarett smell was overwelming. We had booked a two bedroom and they ended up giving us two seperate bed rooms. My husband and I ended up staying on seperate rooms in order not to leave the kids alone. Lots of pot smoking people there as well.... More 

Helpful?
1 Thank bbzzz
Manager_11525, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you for the feedback about your stay at our hotel. The situation you described regarding the smoke smell is truly regrettable. We are very sorry for your experience. We do have a limited number of smoking rooms on the third floor of the hotel and I apologize that you were able to discern the smell. To prevent this from... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 29, 2015 via mobile

Very disappointed with this hotel. It appears to be okay from the outside, inside it was dirty, the hallway and room smelled of marijuana upon our arrival, the bed was a double and not a queen as advertised and there was a bug in the kitchenette. Never again!!!

Helpful?
3 Thank Mk1031
Manager_11525, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry for the cleanliness issues you experienced. I discussed your comments with the team, and we are all planning to be more vigilant in our room inspections to ensure that each guest has a clean and comfortable stay. I... More 

Orange County
Level Contributor
87 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed June 14, 2015

I like this property for the location (near downtown), the rooms are clean and they have a kitchen area. A grab and go breakfast. The pool area is smaller and not a "resort style" pool rather a basic dip and go. Summer rates are good.

Helpful?
1 Thank lovetotravel92630
Manager_11525, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

The staff and I read your review, and would like to thank you for writing such terrific things about the cleanliness of your room and the kitchen. I truly appreciate your comments regarding your stay and we are happy to hear that you enjoyed your time with us. Thank you for choosing Extended Stay Hotels. We hope to see you... More 

Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed May 26, 2015

When I booked the room I had wanted a king size bed, but all that was available was a queen. They put in the notes to switch us if available. We knew there was a small kitchen, so we packed some food, snacks, been and water. When we got there to check in I noticed that there was a piece... More 

Helpful?
1 Thank Sharon S
Manager_11525, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that we did not provide you a home away from home experience. Your comments were reviewed by the staff, and we will focus on improving our customer service to make sure your experience is not repeated. I am grateful for the feedback you provided so we are able... More 

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