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Renaissance Palm Springs Hotel

3.5 of 5 888 East Tahquitz Canyon Way, Palm Springs, CA 92262
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Renaissance Palm Springs Hotel
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Renaissance Palm Springs Hotel
Renaissance Palm Springs Hotel
Renaissance Palm Springs Hotel
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944 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Massillon, Ohio
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I was attending a conference at this hotel and checked in on Wednesday and had only about 6 watchable TV channels. I called the front desk on Wednesday, Thurs, and Fri. I also stopped at the desk Thurs and Fri. and was told that maintenance checked it and it was Ok. I told them he lied or they have the... More 

Was this review helpful? Yes 1
Aaron A, Front Office Manager at Renaissance Palm Springs Hotel, responded to this review

Dear BeachBum 2463, Thank you for taking the time to post your review. In regards to the channel line-up concern, we have addressed this issue with our Cable service provider who have not been able to resolve this issue as fast for you or for our hotel. We sincerely apologize for any inconvenience; if we may do anything else to... More 

New Zealand
Contributor
11 reviews 11 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago

Unfortunately we had the worst stay at this hotel... Be aware. The walls are paper thin and on level one it is called dog alley... where people who travel with their dogs stay. We thought it was fabulous that we had been given an upgrade after having a noisy family directly next door to us, when we checked in and... More 

Was this review helpful? Yes 1
mg87, General Manager at Renaissance Palm Springs Hotel, responded to this review

Dear Debbie- Thank you for staying with us and providing your feedback. I am obviously disappointed that we could not get you situated in the perfect room-please forgive us! I would be happy to accommodate any pre-arrival request should you wish to return-just contact me directly. Warm regards, Martin Greenwood General Manager Renaissance Palm Springs martingreenwood@remingtonhotels.com More 

Lebanon, Kansas
2 reviews
2 of 5 stars Reviewed 2 weeks ago

The exterior and lobby look great, but our room's amenities and size were only average (no microwave or coffee maker). No stationery, pens, or pencils were provided. There was no guide to the local area's attractions nor were there any instructions on how to use the TV or any channel guide for it. We had to call housekeeping for the... More 

Was this review helpful? Yes
mg87, General Manager at Renaissance Palm Springs Hotel, responded to this review

DachtorStrange- I want to thank you for staying with us and express my sincere regret that you were not totally happy with your stay. Please forgive us. It is feedback like yours that keeps us focused on improvement-always. Sincerely, Martin Greenwood General Manager Renaissance Palm Springs More 

New York, New York, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The proximity of the Renaissance to the Film Festival and downtown is wonderful. Overall the staff was lovely and very accommodating. I did encounter an issue in that it seems an upgrade of the Digital Cable TV service was attempted prior to the holidays (per the engineer who checked my TV), but not all of the televisions had a successful... More 

Was this review helpful? Yes 1
Aaron A, Front Office Manager at Renaissance Palm Springs Hotel, responded to this review

Dear Cheryl, Thank you for taking the time to post your review. I am so sorry to hear about the TV concern and have been assured you that it has been resolved and an isolated issue. We appreciate you sharing with us and hope to see you again when you travel back to Palm Springs. Aaron Alexandar Front Office Manager... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

It's always a great place to stay and relax. The staff are very attentive and make every effort to resolve any matter that may arise. If for some reason you are not getting the level of service you feel you deserve, contact the management who will ensure that it happens immediately. I always stay at the Renaissance when I am... More 

Was this review helpful? Yes 1
Aaron A, Front Office Manager at Renaissance Palm Springs Hotel, responded to this review

Dear Eddie, Thank you for your wonderful comments, we will be sure to share with the team. We look forward to your future stays with us when your travels bring you back to the Palm springs area. Aaron Alexandar Front Office Manager Renaissance Palm Springs More 

Harrisburg, Pennsylvania
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I attended a major conference at this location. The lodging and meeting / convention hall facilities were excellent. The ONLY restaurant was open for limited hours. If the restaurant was closed you had to order at the bar area. The menu choices were very limited. A very adequate breakfast buffet was available, but the serving staff was inadequate to serve... More 

Was this review helpful? Yes 1
mg87, General Manager at Renaissance Palm Springs Hotel, responded to this review

Dear Blackhawk- Thanks for staying with us during the dance event. I truly appreciate your suggestions and I am so sorry that we took too long with your meals. We continually evaluate staffing for these events and we will do better on your next visit! Martin Greenwood General Manager Renaissance Palm Springs More 

MN
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

we stayed for five days with our dogs and the hotel experience overall was excellent but the surprising thing is the restaurant's limited menu and some of the worst french fries I've ever had! There is a Starbucks coffee station but one worker didn't know how to make coffee drinks and the woman who did was kind of snotty. The... More 

Was this review helpful? Yes 1
Aaron A, Front Office Manager at Renaissance Palm Springs Hotel, responded to this review

Dear ZackZoey, Thank you for sharing your review. We are delighted to hear about your overall positive experience and have addressed the concerns you mentioned with the appropriate departments to tighten up. We look forward to your future stays with us. Aaron Alexandar Front Office Manager Renaissance Palm Springs More 

Los Altos, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

7 Night Hioliday.... StaySenior staff members were 4 plus stars. Senior front desk and concierge staff were excellent; answering any tourist questions we may have had, guiding are stay, and allowing for small hotel adjustments, such as room location. The young adult desk staff, seemed not to have life experiences and although clerically good, not seemingly interested in going that... More 

Was this review helpful? Yes 1
mg87, General Manager at Renaissance Palm Springs Hotel, responded to this review

Dear Ron- Thank you so much for the kind words-we will share with our team! We are actually upgrading our entire property (today!) wifi, screaming speeds will be the norm! Thanks again, Martin Greenwood General Manager Renaissance Palm Springs More 

Washington DC, District of Columbia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We needed a place to stay for a couple of nights before we transferred over to a friend's home for a New Years visit. So glad we chose the Renaissance. We loved this property and the service was outstanding. From getting picked up at the airport late on a Saturday night by a super friendly driver to being checked in... More 

Was this review helpful? Yes 2
Aaron A, Front Office Manager at Renaissance Palm Springs Hotel, responded to this review

Dear Dave, Thank you for sharing your review on TripAdvisor. We are glad to hear we met and exceeded your expectations in all aspects. We look forward to when your travels bring you back to the Palm Springs area. Aaron Alexandar Front Office Manager Renaissance Palm Springs More 

Portland
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great hotel for families with a large heated pool and great seating, cabanas and a hot tub. Pool area is recently renovated and beautiful with fire pits in the patio area. Spa was amazing with great customer service by owner. My daughter and I got relaxing facials from a lovely lady. Lobby and restaurants are great. The hotel is walking... More 

Was this review helpful? Yes 1
Aaron A, Front Office Manager at Renaissance Palm Springs Hotel, responded to this review

Dear Inpdx, Thank you for sharing your review. We appreciate your sharing your thoughts with us and glad to hear you enjoyed all the "indigenous" options Palm Springs has to offer. We look forward to your future stays with us! Aaron Alexandar Front Office Manager Renaissance Palm Springs More 

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Additional Information about Renaissance Palm Springs Hotel

Address: 888 East Tahquitz Canyon Way, Palm Springs, CA 92262
Location: United States > California > California Desert > Greater Palm Springs > Palm Springs
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Palm Springs Hotel 3.5*
Number of rooms: 410
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Hotel Style:
#8 Spa Hotel in Palm Springs
#12 Business Hotel in Palm Springs
#13 Family Hotel in Palm Springs
#28 Romantic Hotel in Palm Springs

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