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Renaissance Palm Springs Hotel

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888 East Tahquitz Canyon Way, Palm Springs, CA 92262
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Renaissance Palm Springs Hotel
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1,031 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Diego, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Just visited Palm Springs for a couple of nights and had a wonderful time in spite of the heat! The staff at the Renaissance Palm Springs couldn't have been more friendly! They went out of their way to say hello and ask if we needed anything. The room, pool area and bar were all very nice. A great hotel for... More 

Was this review helpful? Yes
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

I recently stayed at this hotel after looking at this in the holiday brochure at the travel agents, the hotel looked clean.. Certain aspects of it impressive and more importantly a central place to stay at s reasonable price for a 4 star hotel. When we arrived we got checked in to a room which looked like it had slipped... More 

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Aaron A, Front Office Manager at Renaissance Palm Springs Hotel, responded to this review

Dear ZeusReviews, Thank you for taking the time to share your review. We are sorry to hear about a few missed marks and assure you that we will be speaking with the team to ensure a more positive experience for all of our guests, Please feel free to contact me directly to discuss your experience further. We appreciate you taking... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here and liked it a lot! Everyone was very friendly from check in to check out. We got upgraded to a one bedroom suite so that was nice! The pool area was also very nice and clean. Could use more umbrellas though. I would highly recommend.

Was this review helpful? Yes
Aaron A, Front Office Manager at Renaissance Palm Springs Hotel, responded to this review

Dear Ashley, We are delighted to hear your family had a great time with us. We appreciate you taking the time to post your review. We have shared the umbrella concerns with our Management team to resolve. Thank you for staying with us and we look forward to your future stays with us. Aaron Alexandar Front Office Manager Renaissance Palm... More 

San Diego, California
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I recently stayed at the Renaissance Palm Springs for a quick overnight trip. The hotel is a typical Marriott property. The lobby was modern and airy. Checking in was a breeze, with the staff making feel welcome right away, especially since I'm a Marriott Rewards member. Parking is $30 if you valet and $12 if you self park...I recommend self... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed for the weekend and the entire experience was wonderful! I am shocked at the negative reviews! Hubby and I stay at numerous hotels and this one was top notch! We were upgraded to a suite upon arrival. The room was beautiful and clean! Had awesome views! The pool was clean and the service was great! Every staff member that... More 

Was this review helpful? Yes 1
Claremont, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This was my second stay at the Renaissance, and both times I found the staff to be very pleasant and helpful, especially the front desk and the courtesy van drivers. The rooms are nothing special, but nice, clean, and the beds are very comfortable. The pool area is especially nice, great ambience, and very comfortable. There was more shade when... More 

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Upland, California
1 review
5 of 5 stars Reviewed 3 weeks ago

it was beautiful love the suit and have the best view. The pool was really nice and the lounge by the fire pit and the lobby is really nice and good service all around was the best experience of my life

Review collected in partnership with Amoma.com

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Phoenix, Arizona
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Rooms are fairly clean although carpets are quite worn and stained. (Hotel might consider getting the carpets professionally cleaned) Fantastic view from balcony although room otherwise a bit dark. Exceptional staff! Bellmen, front desk, housekeeping and restaurant all very friendly and customer service oriented. Hotel is within walking distance of downtown and they also offer shuttle service. Pool area is... More 

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London
Level Contributor
53 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is the second stay ( one year apart) and I had high hopes for a better stay, but alas no the hotel management needs to really look at customer service this is a tire hotel and the staff are more so. I called to front desk 50 rings and no one picked up well lets just stop there...

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Jose G, Front Office Manager at Renaissance Palm Springs Hotel, responded to this review

First of all, thank you for your feedback of your stay with us. I appreciate you selecting our hotel. I understand that you were disappointed with some issues at our hotel and more specifically regarding our service. I sincerely apologize that we did not meet expectations and I am actively working with our team to ensure our standards are consistently... More 

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