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Renaissance Palm Springs Hotel

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888 East Tahquitz Canyon Way, Palm Springs, CA 92262
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Renaissance Palm Springs Hotel
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Renaissance Palm Springs Hotel
Renaissance Palm Springs Hotel
Renaissance Palm Springs Hotel
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1,045 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Juan del Rio, Mexico
1 review
1 of 5 stars Reviewed 6 days ago NEW

I got a charge after closing my account an hour after I left the hotel. They had my data and use a fake signature. I could not imagine this would happen in a place like this. Avoid! Had to spent time at the phone understanding what happened. Asked for the manager and he would not call or even reply back.... More 

Was this review helpful? Yes
Rick G, General Manager at Renaissance Palm Springs Hotel, responded to this review

Thank you for taking the time to respond to your stay with us. I do apologize for our error in billing you for a charge that was not yours. I am happy to hear that our accounting team has reversed the charges. Thank you again for the feedback. More 

Nuremberg, Germany
Level Contributor
81 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 1 week ago

The Renaissance Palm Springs Hotel is grander on the outside than on the inside. The hotel is starting to show its age, but it is not a bad place to stay at. The location is very good and a short walk to Palm Canyon Drive, where most restaurants and shops are located.

Was this review helpful? Yes 1
Rick G, General Manager at Renaissance Palm Springs Hotel, responded to this review

Thank you for taking the time to review us. We do have plans for some renovations in our public spaces next year to give us a face lift. Thank you again and come again soon. More 

5 of 5 stars Reviewed 1 week ago

Stayed July 18, 2015. My boyfriend's company was hosting an employee appreciate event here, it also happened to be my 25th birthday. Upon arrival, we were graciously greeted by the valet staff who allowed our car to be parked under the porte cochere so that we could check-in, then move our car to self-parking. At the front desk, William greeted... More 

Was this review helpful? Yes
Rick G, General Manager at Renaissance Palm Springs Hotel, responded to this review

Thank you for the wonderful review. I am glad that you had a great stay with us. William is one of our best ambassadors and I will be certain to pass along your comments to him. Thank you again for the feedback. More 

Chichester, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We just left the Renaissance after 2 night stay. On arrival very impressed with foyer and check in however there was a young girls dance competition going on and hotel was packed with young girls and families which was fine but very noisy. Also we watched these young girls layering on and spraying tanning lotion then going straight into pool... More 

Was this review helpful? Yes 3
Rick G, General Manager at Renaissance Palm Springs Hotel, responded to this review

Thank you for taking the time to respond to your stay with us. I do apologize for the challenges that you experienced during your stay. We were extremely busy with the dance group all week, but should have done a better job in keeping our pool clean. Thank you again for the feedback. More 

Los Angeles, California
Level Contributor
50 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We visited and reviewed this property 3 years ago and gave it 5 out of 5 stars. We visited it again in July 2015 and it was a huge disappointment. The good: The location of this property is only three blocks from downtown Palm Springs and other walkable attractions. The front desk staff, bellmen and housekeeping staff we dealt with... More 

Was this review helpful? Yes 2
Rick G, General Manager at Renaissance Palm Springs Hotel, responded to this review

Thank you for the feedback on your stay with us. I am truly sorry that your experience this visit was not the same as your previous stay. We obviously need to do a better job in policing our pool area and servicing our guests. I will be sharing your feedback with my staff to insure we are correcting the issues... More 

Los Angeles, California
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My partner and I stayed here for four nights in mid-June and our stay was, in a word, average at its best. Given we were traveling with our dog, we were only given the option of a first floor room which we typically don't like. However, we were upgraded to a junior suite which was nice. Do make note if... More 

Was this review helpful? Yes
Aaron A, Front Office Manager at Renaissance Palm Springs Hotel, responded to this review

Dear GoKoko Travel, Thank you for taking the time to share your review on TripAdvisor. We do not want to sound excuse oriented but would like to address some of the concerns you expressed in your review and aware of the other valid ones you mentioned. In regards to the "milky" water, the water appearing cloudy is due to it... More 

San Dimas, California
1 review
4 of 5 stars Reviewed 3 weeks ago

Five of us stayed here July 2-July 4. Arrived before the holiday rush, so check-in was a breeze. Maricris at the front desk remembered us from previous stays, welcomed us back, and made sure we were taken care of. We were upgraded to a great pool view room with a large balcony right in the middle of the hotel. Ate... More 

Was this review helpful? Yes
Aaron A, Front Office Manager at Renaissance Palm Springs Hotel, responded to this review

Dear Lianne, Thank you so much for your positive review. We train our staff to ensure we not only meet but exceed our guest expectations and it's not the building that makes our guests return but the people who work in the building. We are glad you were able to experience that and we look forward to your future stays... More 

San Diego, California, USA
Level Contributor
33 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Renaissance last summer and I think it's improved a lot! First off, they are no longer charging guests for the internet! Our room rate for 4th of July weekened was way below their competition so we couldn't beat the price - it's a great value. Juan at the front desk staff was incredible and I feel... More 

Was this review helpful? Yes 1
Aaron A, Front Office Manager at Renaissance Palm Springs Hotel, responded to this review

Dear 850Fab, Thank you so much for sharing your review. We are so happy to read your comments and will be sure to share with the team in regards to the strides we are taking to ensure our guest satisfaction; we are listening and acting! In regards to the ice machine, call "0" next time and we will be delighted... More 

Bakersfield, California
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I brought my husband with me to the CAHSAH Conference with me this past May. The weather was gorgeous. I thought it would be hot for the month of May but it was perfect. We stayed at the Renaissance (Marriott) since the conference was being held there and the convention center is connected to the hotel. Check in was fast.... More 

Was this review helpful? Yes
Aaron A, Front Office Manager at Renaissance Palm Springs Hotel, responded to this review

Dear Aileen, Thank you for sharing your review. We are delighted to hear you and your husband enjoyed your visit with us and look forward to future stays! Aaron Alexandar Front Office Manager Renaissance Palm Springs More 

San Diego, California
Level Contributor
41 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was here for a wonderful conference last week and I didn't know what to expect. Here are the pros: *The lobby is very pretty and aesthetically pleasing. *They serve Starbucks coffee in the bar area, which I didn't use. *The pool is pretty, especially at night with lots of palm trees. *The hotel is close walking distance to Sherman's... More 

Was this review helpful? Yes 1
Aaron A, Front Office Manager at Renaissance Palm Springs Hotel, responded to this review

Dear BuyBuys, Thank you for taking the time to share your review. We appreciate your feedback to improve our hotel operations and to ensure our guest satisfaction. Aaron Alexandar Front Office Manager Renaissance Palm Springs More 

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