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Renaissance Palm Springs Hotel

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888 East Tahquitz Canyon Way, Palm Springs, CA 92262
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Renaissance Palm Springs Hotel
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Renaissance Palm Springs Hotel
Renaissance Palm Springs Hotel
Renaissance Palm Springs Hotel
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989 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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UK
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Room had 2 king sized beds in it. Great for sleeping but made the room a little cramped. The bathroom was a good size. Wifi was complimentary for hotel guests. Stayed 2 nights. Never used the pool or any other onsite facilities. Would stay again.

Was this review helpful? Yes 1
Torrance, California
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

Facilities were adequate. Where this place falls terribly short is in customer service. We arrived at 1 pm and were informed our room would not be ready until 4 pm which is technically the check in time. However being a Marriot rewards member supposedly allows me the privilege of checking in early, however this hotel does not honor this policy.... More 

Was this review helpful? Yes 1
Tampa, Florida
Contributor
19 reviews 19 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I made assumptions based on the Renaissance and Marriott name this hotel would be worth the money I paid for it. It was as if they had not expected a convention to be held there. Maintenance issues and housekeeping issues abounded. One of the beds frames had fallen apart and a dangerous sharp edge almost cut my foot. Had to... More 

Was this review helpful? Yes 3
mg87, General Manager at Renaissance Palm Springs Hotel, responded to this review

Dear J D B- thanks for taking the time to share this feedback with us after your stay. please I am so sorry that we did not meet your expectations. We will follow up on this room and correct for our future guests. please feel free to contact me directly at the hotel to discuss further. At your service, Martin... More 

London, United Kingdom
Top Contributor
82 reviews 82 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I was going to call this review The Good The Bad and The Ugly because this hotel has all three... I don't like to give this hotel a negative review because I've been coming here for over 20 years, long before it was a Renaissance Hotel and I've seen all the changes. The good: the hotel finally has free WiFi... More 

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mg87, General Manager at Renaissance Palm Springs Hotel, responded to this review

Hello, JHerek- Thank you for visiting all the way from the UK, for so many years. I appreciate the detailed feedback. As we plan the next round of improvements (in progress now!) we will surely consider your comments and suggestions. I do you to see you back again in the future-just drop me a line when you are planning your... More 

Contributor
14 reviews 14 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I was here for a week long conference - great hotel! Friendly and helpful stay. Near lots of things - just right down the street! Great poolside seating - fireplaces are lit after dusk! You can have dinner and drinks in the bar or on the patio.

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San Francisco, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful lobby area. It is huge with a great outside area as well with the pool and the seating areas and outside bar area. We brought along our 3lb mini pom and as they were pet friendly we found an outside run area especially for pets. The run was all grass and they even had kiosks for bags for the... More 

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Menifee
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I've stayed at this hotel the last three years for the Salsa Extravaganza event and I absolutely love this hotel! It is aesthetically pleasing, has the most comfortable beds & pillows, great pool, wonderful bar, great computers for personal/business access and and great conference rooms with nice dancing floors. I absolutely live for this weekend!!! However, I may be a... More 

Was this review helpful? Yes
Aaron A, Front Office Manager at Renaissance Palm Springs Hotel, responded to this review

Thank you so much for sharing your experience with us. Your feedback is very valuable and we will share your comments with our different departments. Please, accept our sincere apologies and we are looking forward to welcoming you back in your next trip to Palm Springs. Sincerely, Aaron More 

New York
Top Contributor
66 reviews 66 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 1 week ago

coviently located and very very big this property is dirty..our room wasnt thourghly cleaned for 2 days! no trah thrown out -all we got was some towels thrown on unmade bed...finally i had to call and have them do a full room service job..also floors in lobby and elevators were constantly dirty ...nice pool but not worth it

Was this review helpful? Yes 1
mg87, General Manager at Renaissance Palm Springs Hotel, responded to this review

Dear Rob- I am sorry to read of your displeasure with your stay. We do listen, act and respond on all feedback-please forgive us and feel free to contact me directly at the hotel to discuss further. At your service, Martin Greenwood General manager Renaissance Palm Springs martingreenwood@remingtonhotels.com More 

SLC, UT
Contributor
13 reviews 13 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

As a event planner for the last 10 years, I have worked with an assortment of hotels in different cities across the world. I have planned this specific conference for the last 7 years. Many of the attendees called this most recent conference at the Renaissance Palm Springs the best one yet. The hotel staff did a great job taking... More 

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

As a marriott rewards member I'm used to a certain experience at a Marriott property. I'm sadly disappointed in this hotel. Upon arrival, there was a ridiculously long line for checking (25 minutes). I asked if there was an elite checking and they rudely told me mini had to wait like everyone else. At the front desk I was told... More 

Was this review helpful? Yes 3
mg87, General Manager at Renaissance Palm Springs Hotel, responded to this review

Thank you for reviewing the hotel. You are absolutely right-we should have done and usually do a better job. We were not as prepared for the last minute drastic pick-up in business levels and struggled to add enough staff to make meet and exceed our guests' expectations. Please forgive us. Please feel free to contact me directly at the hotel... More 

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