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The Saguaro Palm Springs, a Joie de Vivre Hotel

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1800 East Palm Canyon Drive, Palm Springs, CA 92264
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1 room 1 adult
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The Saguaro Palm Springs, a Joie de Vivre Hotel
The Saguaro Palm Springs, a Joie de Vivre Hotel
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856 Reviews from our TripAdvisor Community

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Winnipeg, Canada
Level Contributor
88 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My partner and I enjoyed our stay at the Saguaro over Christmas. We stayed a week and although it was not very busy around Christmas, it picked up substantially near New Years. The pool and hot tubs were a nice touch and the staff was quite friendly. The food at El Jefe was delish, although we only ate there once.... More 

Helpful?
Thank A K
Edinburgh
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Booked through Cosmos Western Tour, advertised as a 4 * boutique Hotel, Not anywhere near the standard expected. Arrival at reception late afternoon was a joke. Room not ready ?The hotel was overcrowded ,couldn't get near the pool . There was a disco going on at the poolside,until midnight. We had a ground floor room opposite the pool entrance where... More 

Helpful?
Thank Ian348
Vancouver, Canada
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We chose this hotel after having stayed at the Saguaro in Scottsdale shortly after it opened. The staff were great in Palm Springs, however the hallways and rooms are very run down. The sound travels between the rooms so much that you can clearly hear everything. Public spaces are nice, however, the bed/room/hallway situation is such that I wouldn't stay... More 

Helpful?
Thank vanwhis
Juan P, General Manager at The Saguaro Palm Springs, a Joie de Vivre Hotel, responded to this review

Dear vanwhis, Thank you for having taken the time to share your feedback about your experience at the Saguaro in Palm Springs. We will share with the team that you thought that they were great!! We are working on improving our look and hope that you give us a second chance so that you may experience the improvements!! Warm regards,... More 

Eagan, Minnesota
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My husband, two kids (5 & 7) and I stayed for one night on a Sunday. I chose this hotel for its amenities - the pool and the large space for the kids to play outside. Unfortunately, the pool and hot tubs were the only thing we enjoyed about the place. We checked in at 4:00 and were disappointed to... More 

Helpful?
1 Thank gottagetaway2016
Juan P, General Manager at The Saguaro Palm Springs, a Joie de Vivre Hotel, responded to this review

Dear gottagetaway2016, We really appreciate that feedback that you have shared with us about your recent experience. We must be more vigilant about the details to ensure that all of our guests get to enjoy the true spirit of the Saguaro!! We are truly sorry that your experience fell short of meeting expectations. We do strive to anticipate our guests... More 

Los Angeles, California
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

this is a super fun, spiced up motor hotel... a holiday inn that has been painted bright. rooms are alright, wish the A/C worked better.. ask for a pool room on the first floor. there are no elevators and the summer parties are loud!

Helpful?
Thank dorkiemiche
Juan P, General Manager at The Saguaro Palm Springs, a Joie de Vivre Hotel, responded to this review

Dear dorkiemiche, It sounds like you had a good time and we love that!! One of our missions is to reward your senses while you are our guest. I am sorry to learn that you did not see our elevators. We do have guests elevators throughout the hotel. We will look forward to welcoming you back to show you our... More 

Las Vegas
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Unfortunately, I had to stay here because it was chosen by a group that we were traveling with. I wish I had known before I agreed to pay that much for this run down 60's motel that has been turned into a circus themed mess. My room was small (think old motel), the paint was chipping on the bright orange... More 

Helpful?
1 Thank Chrstravler
Juan P, General Manager at The Saguaro Palm Springs, a Joie de Vivre Hotel, responded to this review

Dear Chris M, I would like to apologize for the bad experience that you had while our guest. This is very disappointing to us. We strive to deliver a positive and memorable experience. Unfortunately we failed to deliver that level of service during your visit. We take your comments seriously and are taking steps to correct any deficiencies. We do... More 

Santa Fe, New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

i had an online reservation which stated the total cost of the room would be $250 with al, the resort fees and taxes. I was charged $320 on my credit card and have no idea why I paid an extra $70 for the night. The place is WAY over priced at $250 during the winter because there was no music,... More 

Helpful?
1 Thank R0se110
Juan P, General Manager at The Saguaro Palm Springs, a Joie de Vivre Hotel, responded to this review

Dear R0se110, I am sorry to learn about your negative experience at our hotel. We always want our guests to leave feeling great about their visit. I am afraid that we did not meet your expectations. Please come back and visit us during the warmer weather season so that you can enjoy the outdoor activities that we offer. Please call... More 

Toluca, Mexico
Level Contributor
126 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Cool, hip, modern rooms. After reading some reviews here I was a bit worried, but I enjoyed my stay. The pool noise dies down early, and the rooms are comfortable and quiet. Despite the seemingly simple layout it is quite possible to get lost and not be able to find your room. The lobby área is nice, too.

Helpful?
Thank johntpt
Juan P, General Manager at The Saguaro Palm Springs, a Joie de Vivre Hotel, responded to this review

Dear Johntpt, We love to be called cool, hip and modern. I am glad that you came out and discovered for yourself what we have to offer!! Thank you for letting us know about your experience. We cannot wait to welcome you back!! Best regards, Juan Pineda More 

san francisco
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed with my 2 year old twins between xmas and new years for just one night. Great stay. Staff were incredibly friendly and helpful. They let us check in as soon as a room was cleaned so that we could get our cranky kids to nap. Loved the Mexican bar/restaurant on site. Had a happy hour there and dinner. The... More 

Helpful?
Thank BSHinSF
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Let's start off, with the few things that could be improved. They are missing the mark, by not having microwaves, for the guest to use or vending machine. It's a Latin inspired resort, food and decor. Only food options, are the Tequila bar, that doesn't stay open late or Tinto, that opens up on Thursday evening, that sells, upscale Latin... More 

Helpful?
2 Thank TravelgirlKim
Juan P, General Manager at The Saguaro Palm Springs, a Joie de Vivre Hotel, responded to this review

Dear TravelgrilKim, Yes, we are very colorful!! There are fourteen different colors in honor of the fourteen different varieties of desert flowers found in our surrounding area. We do appreciate your feedback and ideas on how we can improve our offerings. We are going to be making changes to our restaurant offerings. The work has begun on that front. You... More 

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