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All 67 Palm Springs hotels »

The Saguaro Palm Springs, a Joie de Vivre Hotel

4.0 of 5
1800 East Palm Canyon Drive, Palm Springs, CA 92264 (Formerly Holiday Inn Resort Palm Springs)
Hotel amenities
Ranked #25 of 67 hotels in Palm Springs
4.0 of 5 stars 7 Reviews
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7 reviews from our community

What travelers say about this hotel
  • Pool area(14)
  • Very nice(9)
  • Hot tub(7)
  • Flat screen TV(5)
  • Front desk staff(5)
  • Priority Club(5)
  • Friendly and helpful(5)
  • Free shuttle(4)
  • Great value(3)
  • Paper thin walls(3)
Traveler rating
    2
    1
    1
    2
    1
Only show reviews for Family (2) | Couples (1) | Business (1)
Date Rating
codeslush
Rancho Santa Margarita, California
1 review
1 helpful vote
5 of 5 stars Reviewed February 10, 2012 NEW
2
people found this review helpful

My family and I stayed at the Saguaro on their opening weekend. We found them via Expedia, and selected them because of the half off price special. We weren't really sure what we would be getting -- the photo's on Expedia didn't show pictures of the pool area, but indicated one existed. On with the story... So we went! We... More

Was this review helpful? Yes
Chef J
Milwaukee, Wisconsin, United States
1 review
1 helpful vote
4 of 5 stars Reviewed February 10, 2012 NEW
1
person found this review helpful

We checked into this property after spending 5 nights at the Westin Resort,we looked for a change. Boy did we find it, while some bumps appeared, limited services, key card problems, lack of wireless and a need for more staff training, We will return.... The GM addressed the problems immediately and effectively. As for a change of pace from the... More

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septamber13
Anaheim, California
1 review
3 helpful votes
2 of 5 stars Reviewed February 8, 2012 NEW
3
people found this review helpful

We were very looking forward to our stay at the new Saguaro - the colors attracted Like other reviewers mentioned, the grand opening doesn't occur until the 2/13 so nothing was open during this soft opening weekend - and it really showed. The registration/check in area is very bleak with cement floors and a little splash of color - it... More

Was this review helpful? Yes
SaguaroPS, General Manager at The Saguaro Palm Springs, a Joie de Vivre Hotel, responded to this review
February 9, 2012

Dear septamber13, Thank you for writing regarding your experience during our opening weekend at Saguaro Palm Springs. Please accept my apologies that your visit was less than satisfactory. We appreciate you supporting our property and do acknowledge and apologize that not all of our services and amenities were available or delivered as expected. While we made every effort to communicate... More

Britflem
1 review
4 helpful votes
5 of 5 stars Reviewed February 7, 2012 NEW
4
people found this review helpful

I stayed at the saguaro this past weekend with a few girlfriends and we had such a blast! The colors of the hotel were so fun and the staff were all very friendly and welcoming. The bartenders at the pool were such nice guys and really caterered to our every need. We even called down to the front desk a... More

Was this review helpful? Yes
spiceydragon
Los Angeles, California
2 reviews
4 helpful votes
2 of 5 stars Reviewed February 6, 2012
3
people found this review helpful

we spent feb 3 & 4th there, I was expecting a new, very pleasant stay, I got the opposite! at check in we were told there were no rooms of the type we already had booked! after an hour delay we were finally allowed to check in. the room smelled of paint, the a/c heater did not work, there were... More

Was this review helpful? Yes
SaguaroPS, General Manager at The Saguaro Palm Springs, a Joie de Vivre Hotel, responded to this review
February 8, 2012

Dear Spiceydragon, Thank you for writing regarding your experience during our opening weekend at Saguaro Palm Springs. Please accept my apologies that your visit was less than satisfactory. We appreciate you supporting our property and do acknowledge that not all of our services and amenities were available or delivered as expected. While we made every effort to communicate what services... More

Eva S
San Diego, California
2 reviews
4 helpful votes
1 of 5 stars Reviewed February 5, 2012
3
people found this review helpful

This hotel has much room for improvement. One can only hope that some of the problems we encountered were due to the hotel being new and will get ironed out soon. The saga started upon check-in: our reserved room rate suddenly was double what we were told when we made the reservation. After a long back and forth, the manager... More

Was this review helpful? Yes
SaguaroPS, General Manager at The Saguaro Palm Springs, a Joie de Vivre Hotel, responded to this review
February 8, 2012

Dear Eva S, Thank you for writing regarding your experience during our opening weekend at Saguaro Palm Springs. Please accept my apologies that your visit was less than satisfactory. We appreciate you supporting our property and do acknowledge that not all of our services and amenities were available or delivered as expected. While we made every effort to communicate what... More

Serendipityquest
Newark, New Jersey
Contributor
18 reviews
14 helpful votes
3 of 5 stars Reviewed February 5, 2012
2
people found this review helpful

I was excited to stay at a JDV Hospitality managed property. I typically stay at Marriott or Westin Hotels. This property fell short of that standard in construction and furnishings. My comments should be tempered by the fact that it was the typical chaos for any opening day. Consequently, I will note what I think is now different from the... More

Was this review helpful? Yes
SaguaroPS, General Manager at The Saguaro Palm Springs, a Joie de Vivre Hotel, responded to this review
February 8, 2012

Dear Serendipityguest, Thank you for writing regarding your experience during our opening weekend at Saguaro Palm Springs. I truly appreciate the detailed review and the constructive feedback you provided. We appreciate you supporting our property and do acknowledge and apologize that not all of our services and amenities were available or delivered as expected. We are pleased you recognized the... More

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The Saguaro Palm Springs, a Joie de Vivre Hotel Also Known As

  • Holiday Inn Palm Springs
  • Palm Springs Holiday Inn
Address: 1800 East Palm Canyon Drive, Palm Springs, CA 92264 (Formerly Holiday Inn Resort Palm Springs)

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The Saguaro Palm Springs, a Joie de Vivre Hotel
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