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Hyatt Palm Springs

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285 North Palm Canyon Drive, Palm Springs, CA 92262
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Hyatt Palm Springs
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Hyatt Palm Springs
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848 reviews from our community

Traveler rating
    335
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    127
    61
    42
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190
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sherman Oaks
Contributor
20 reviews 20 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed yesterday NEW

Last year when I stayed at the Hyatt there was construction going on and no self parking. The only option was to pay $25 a night for valet, so the hotel is not trying to accommodate their guests at all. I am going back to the hotel, which was booked through Priceline name your price, so there is not turning... More 

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Temecula, California
Top Contributor
181 reviews 181 reviews
51 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stepping into the lobby & receiving the most gracious welcome from the front desk, I knew this was a GREAT property!! Then.. I walked into my suite. This is a Hyatt that is beyond luxury! The beds are so comfortable & the rooms are clean. There is a refrigerator in the room & coffee makers. I had a balcony that... More 

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DeneNui, General Manager at Hyatt Palm Springs, responded to this review

Bev B Thank you for taking the time to write such a lovely note. We are a great hotel with many amenities to offer. We look forward to welcoming you back again in the near future! Best regards, Dene Nui More 

eastbourne
Contributor
15 reviews 15 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had the last two nights at the Hyatt after five weeks in America. Very pleased with the service had breakfast in our room, sat on the balcony over looking the main strip, had a great room with lounge and bedroom 2 TVs lovely hot powerful shower spotlessly clean, what more can you ask for. The only thing I would... More 

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DeneNui, General Manager at Hyatt Palm Springs, responded to this review

David V Thank you for such a positive review of the Hyatt in Palm Springs. 5 weeks is a enviable time to travel and we are pleased that your days with us were so pleasant. Please let us know your next stay as we our return guests are special to us. Best regards, Dene Nui More 

Zurich, Switzerland
Top Contributor
160 reviews 160 reviews
37 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 1 week ago

We arrived on Friday around 10:30 in the AM and where greeted by 2 very friendly front desk ladies welcoming us. They let us check in and not only that they upgraded our room to a pool view vs street. All suites, coffee maker and complimentary waters. I am take a 1* off for the not vacuuming the carpet. But... More 

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DeneNui, General Manager at Hyatt Palm Springs, responded to this review

Internationalgotoguy We are very pleased that you enjoyed your Coachella weekend with us. We do have lovely amenities for our resort. We appreciate the comment regarding the carpet and have addressed our housekeeping as a specific consistent task. We hope that we will see you next year during Coachella! Best regards, Dene Nui More 

1 review
5 of 5 stars Reviewed 1 week ago

We booked at the last minute due to the fact that a previous reservations did not meet our expectations. The staff was extremely courteous and went the extra mile to make us feel very comfortable. We would definitely return.

Review collected in partnership with Hyatt Hotels

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DeneNui, General Manager at Hyatt Palm Springs, responded to this review

487kenp Thank you for writing to us regarding your past and present experiences with us at the Hyatt Palm Springs. It is gratifying to know that our training and hospitality care has improved over your last visit. Please let us know your next arrival date as we look forward to meeting you. Best regards, More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 of 5 stars Reviewed 1 week ago

The hotel staff are very unfriendly, stayed there while attending Coachella, they were so cold towards us, the rooms were dirty and I had to ask for our room to be cleaned when we realised that on the 3rd day our bed sheets had not been changed and the room had not been hovered, I was in the room when... More 

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DeneNui, General Manager at Hyatt Palm Springs, responded to this review

Sharmaine A I am truly apologetic that your experience with us at the Hyatt Palm Springs was so dreadful. Please know that the we are addressing the housekeeping staff and the kitchen through your comments. During next year's Coachella, I hope that you will give us another opportunity to stay with us. Please call me directly to book your reservation.... More 

Los Angeles, California
Top Contributor
58 reviews 58 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There was nothing blatantly wrong with the hotel, but the service overall was a bit lacking. The rooms were sterile and the experience was just not there. Examples of this, when I got out of my car and started pulling my bags out, the gal asked me if I needed help. I told her iI was okay so she took... More 

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DeneNui, General Manager at Hyatt Palm Springs, responded to this review

Swisscss I appreciate the time you have taken to write to us. The general service you received from us in all areas is disappointing to read. Please know that through your comments, we have addressed our bell service area and restaurant servers through training and hospitality expectation. I hope that you will give us another opportunity to demonstrate our service... More 

1 review
3 of 5 stars Reviewed 2 weeks ago

Average Hotel with the exception of it's nice rooms (has a two room suite feel to it). This hotel has to offer one of the slowest high speed internet services available in a hotel. Motel 6 has faster service then theirs!

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
DeneNui, General Manager at Hyatt Palm Springs, responded to this review

577duanes Thank you for staying at the Hyatt Palm Springs. Your feedback regarding our high speed internet is being addressed through our new HDTV and High Speed Wireless project. We hope that you will stay with us again and experience the improvement from customer comments such as yours Best regards, More 

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The good: rooms very large and spacious/ comfortable. Staff at front desk are helpful. Valet / bell boys are extremely helpful and work hard for how busy they can be. The food here is pretty good overall. The bad: the pool and hot tub were dirty for the 4 days we were here. Dead bees and bugs floating everywhere Especially... More 

Was this review helpful? Yes 3
DeneNui, General Manager at Hyatt Palm Springs, responded to this review

Andrew B Thank you for taking the time to write to us at the Hyatt Palm Springs. We appreciate your comments regarding our rooms and our courteous staff. Unfortunately, your experience in our pool and our food and beverage service was not up to the standard you would expect. Please know that we are working earnestly to change our procedures... More 

Hotel Review Summarization

What travelers say

  • Pool area(17)
  • Resort fee(13)
  • Very nice(11)
  • Living room(7)
  • Front desk staff(5)
  • Mountain view(4)
  • Great location(4)
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Cabana King Room (44)
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Executive Suite (58)
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King Room with Pool and Moutain View (58)
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Pool (57)
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The Hotel (112)

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Amenities

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