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Hyatt Palm Springs

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285 North Palm Canyon Drive, Palm Springs, CA 92262
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Hyatt Palm Springs
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Hyatt Palm Springs
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840 reviews from our community

Traveler rating
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    40
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
3 of 5 stars Reviewed 4 days ago NEW

Average Hotel with the exception of it's nice rooms (has a two room suite feel to it). This hotel has to offer one of the slowest high speed internet services available in a hotel. Motel 6 has faster service then theirs!

Review collected in partnership with Hyatt Hotels

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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

The good: rooms very large and spacious/ comfortable. Staff at front desk are helpful. Valet / bell boys are extremely helpful and work hard for how busy they can be. The food here is pretty good overall. The bad: the pool and hot tub were dirty for the 4 days we were here. Dead bees and bugs floating everywhere Especially... More 

Was this review helpful? Yes 2
DeneNui, General Manager at Hyatt Palm Springs, responded to this review

Andrew B Thank you for taking the time to write to us at the Hyatt Palm Springs. We appreciate your comments regarding our rooms and our courteous staff. Unfortunately, your experience in our pool and our food and beverage service was not up to the standard you would expect. Please know that we are working earnestly to change our procedures... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Our recent stay at the Hyatt Palm Springs was a disappointment. Upon arrival we waited for a good 15 minutes before someone even came to our car. There were so many cars backed up in the entrance and not enough valet employees. At one point I asked a young man who worked there a question and his response was I... More 

Was this review helpful? Yes 2
DeneNui, General Manager at Hyatt Palm Springs, responded to this review

Jennifer P Thank you for taking the time to write to us at the Hyatt Palm Springs. Clearly your stay with us was extraordinarily disappointing. Please contact me so that I might speak to you. I apologize in advance for the customer service issues you received but would sincerely appreciate a phone conversation with you. 760 32 9000 Sincerely, Dene... More 

Los Angeles, California
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Went for a 2 nite stay with my 14 year old daughter during Spring break (to get in some Cabazon shopping and stay in a place close to town with a decent pool and not too adult/college party oriented). Accomodations are really spacious for the cost - easily fit 4 people with privacy. We pulled in late 8pm andd opted... More 

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DeneNui, General Manager at Hyatt Palm Springs, responded to this review

susanboettner Thank you for taking the time to write to us at the Hyatt Palm Springs. I am sorry to read that your stay was not as you would have expected for a short break with your daughter. As Spring Break was a factor in your stay, I hope that you will give us another opportunity when you visit for... More 

Northridge, United States
1 review
5 of 5 stars Reviewed 1 week ago

Love the hotel and its service. Had a great time at the pool and Hoodoo Lounge. Would recommend this hotel to family and friends. Great location, walking distance to all the restaurents and shops. Plan on visiting again for my next vacation.

Review collected in partnership with Hyatt Hotels

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DeneNui, General Manager at Hyatt Palm Springs, responded to this review

Donald R Thank you for taking the time to write to us at the Hyatt Palm Springs. We are pleased to hear that you enjoyed your stay with us. Should you need future reservations, it would be our pleasure to assist you. Please stop by and introduce yourself on your next visit with us! Best regards, Dene Nui More 

Chicago
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Poor service seems endemic at this hotel from the front desk at check-in to the restaurant service to valet service and even to internet connectivity....as a Lifetime Diamond member of the Hyatt Gold Passport program, I have stayed at a good number of Hyatts. This one ranks in the bottom 5% for customer service

Was this review helpful? Yes 1
DeneNui, General Manager at Hyatt Palm Springs, responded to this review

Alexander J Thank you for your comments regarding your stay at the Hyatt Palm Springs. It is distressing to learn that you stay was not the Hyatt experience you expect. I will reach out to you through your Diamond membership to speak to you. Your loyalty to Hyatt is most appreciated and I would like an opportunity to speak to... More 

Los Angeles, California
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Nothing beats a getaway to the desert and this hotel does not disappoint! Centrally located in the heart of Palm Springs right on the main strip. Dogs allowed, no weight or breed restrictions so my friends Pitbulls were welcomed with open arms ($50 pet fee). Because it was a holiday weekend, there were no early check-ins or late check-outs but... More 

Was this review helpful? Yes 2
DeneNui, General Manager at Hyatt Palm Springs, responded to this review

nedarosa, Thank you for taking the time to write to us at the Hyatt Palm Springs. We are a very pet friendly hotel as we know pets are our family. Thank you for being understanding with the wait for your room and that our guest relations recognized your wait and accommodated with hospitality., Thank your suggestions about offering vegan items.... More 

Surprise, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Super, quiet location in old town Palm Springs. Great roomy suites with a comfy bed - get a higher room in the back with a view of the mountains. Rooms have two large flat screen tv's but lack HD programming. Dinner with room service was excellent - we sat on the balcony eating our dinner and enjoyed a gorgeous sunset.... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
DeneNui, General Manager at Hyatt Palm Springs, responded to this review

Laurie E Thank you for taking the time to write to us at the Hyatt Palm Springs. You will be pleased to know that we are on a mission to complete our HD television cabling and expect installation this summer based on our guest comments. Although our parking facility is only valet, we are fortunate in Palm Springs to have... More 

Sydney, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a brilliant plan; take the kids up the Palm Springs Aerial Tramway to the top of the mountain, do a little hike, then head to the Hyatt for a 4pm check in. But by about 10:30am, after waiting in the hot sun for an hour, my 7 year old daughter started getting nauseous and began throwing up. In... More 

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DeneNui, General Manager at Hyatt Palm Springs, responded to this review

Howard H Thank you for writing to us about our concierge Jerry. He is truly has the "Hospitality Heart". I see that you have had an adventurous stay with us and we hope that you will return on another trip to the Hyatt Palm Springs. My child was born in Sydney so we have fond memories of our adventures and... More 

Hotel Review Summarization

What travelers say

  • Pool area(18)
  • Very nice(13)
  • Resort fee(13)
  • Living room(8)
  • Mountain view(5)
  • Front desk staff(5)
  • Great location(4)
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