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Hyatt Palm Springs

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285 North Palm Canyon Drive, Palm Springs, CA 92262
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Hyatt Palm Springs
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951 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Phoenix
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed yesterday NEW

Nothing very special about this Hyatt. Customer service is average. There is resort fee and pay for valet as well not included in your stay. There are minimal resort features-however the option to take bikes was nice. Spend your money somewhere else-definitely not a 4 star hotel. And turn on the air conditioner!

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Vancouver, Washington
3 of 5 stars Reviewed 4 days ago NEW

Great location and views. Bell & valet staff awesome! Fitness room well-appointed and clean. Worst features: Couldn't get wash cloths and room air conditioner sounded a little like a lawnmower starting up. Not all of the front desk folks were friendly. Best features: customer service from David & Sean at the bar inside and Ahmed at the poolside.

Was this review helpful? Yes 1
Palmdale, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Hyatt Palm Springs has wonderful concierge staff out front as soon as you arrive. Robert was very sweet and helpful. The rooms are very nice and the bed was comfy. The bar downstairs just right off the lobby had great and friendly service. The shuttle service was great since we had to go to the convention center daily, but... More 

Was this review helpful? Yes 2
DeneNui, General Manager at Hyatt Palm Springs, responded to this review

Alexis G Thank you for your review and for mentioning Robert, our valet supervisor. He is a great ambassador for our hotel. You will be pleased to know that our air conditioning system is being addressed in a capital project based on comments from our guests such as your. We look forward to your next stay at the Hyatt Palm... More 

Pomona, California
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I would highly recommend this location ...staff is amazing and cleanliness is exceptional. Its a very convinenet location in walking distance from restaurants and casino. Great shopping locations as well

Review collected in partnership with this hotel

Was this review helpful? Yes 3
DeneNui, General Manager at Hyatt Palm Springs, responded to this review

BCYOLO Thank you for giving us an "Awesome Stay" review. We are in the very best location in Downtown Palm Springs and our staff is amazing! We look forward to your next visit at the Hyatt Palm Springs. Best regards, Dene Nui More 

Oxnard, California
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

First time in Palm Springs, from Ventura,ca. Here for a conference. After an hour of searching for a nice place for happy hour, we ended up at the Hyatt. Ashely was our server and she saved the day with her hospitality and excellent service! Thank you Ashley for saving the day in the 106 degree heat!

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DeneNui, General Manager at Hyatt Palm Springs, responded to this review

GU3K Thank you for recognizing Ashley! Her Excellent hospitality receives many comments such as yours. We look forward to your next stay with us at the Hyatt Palm Springs! Best regards, Dene Nui More 

5 of 5 stars Reviewed 1 week ago NEW via mobile

I was in Palm Springs for a conference and was having the hardest time finding a nice, or even decent, place to have a drink with my colleagues when we finally tried the Hyatt. By this time we had already walked out of at least 4 other spots in downtown. A server, Ashley, at the Hyatt helped to change our... More 

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DeneNui, General Manager at Hyatt Palm Springs, responded to this review

Shuman17 We are very proud of Ashley! She is an Excellent server and we are pleased that you found your way to our hotel. We look forward to your next visit to Palm Springs and please do not hesitate to call us for a reservation! Best regards, Dene Nui More 

Sherman Oaks
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This is not your typical Hyatt. The location is good for walking. The restaurant is very limited. The parking situation is terrible as the only option is valet at $25 night. There is no nearby self parking. Nice pool area with fire pits. Some great staff makes up for the others. I've stayed here four times and every experience is... More 

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DeneNui, General Manager at Hyatt Palm Springs, responded to this review

Hillary S Thank you for your review and we are pleased that you see an improvement in our service. As a return guest we highly welcome your comments and hope that you will stop by our desk next time you stay so that we might hear your feedback suggestions in person. Thank you for mentioning our staff and their excellent... More 

5 of 5 stars Reviewed 1 week ago NEW

My friend ands I stayed at the Hyatt in palm Springs for 2 nights around the 1st part off June. We had vallet parking which was awesome the guys and girls were all so nice , they were always giving us ideas on where we could go. Love that at night they came around worth snacks to your room. Great... More 

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DeneNui, General Manager at Hyatt Palm Springs, responded to this review

opal h Thank you for the awesome review and for recognizing our valet department! They are excellent hospitality professionals and great "Curb Concierges". Thank you for the feedback on our WOW cart which offers treats each evening. We hope that something special makes your stay with us special too! Best regards, Dene Nui More 

Los Angeles, United States
1 review
2 of 5 stars Reviewed 1 week ago NEW

Our experience with this property was something I might expect from a Motel 6. Standing water in the tub, past guest linens thrown over the shower rack, worn furniture. Breakfast recommendation to a place that makes Denny's look good. Yuck. Won't be back.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
DeneNui, General Manager at Hyatt Palm Springs, responded to this review

Tracy T We are distressed to read that your stay was not the experience that you expected nor that we expect from ourselves at the Hyatt Palm Springs. Please reach out to me directly so that I might speak to you and encourage giving us another opportunity to welcome you back to the Hyatt Palm Springs. Best regards, Dene Nui More 

2 reviews
5 of 5 stars Reviewed 1 week ago

We have stayed in this hotel 3 times and have had consistently great service. The rooms are clean, comfortable, and quiet. Ask for room on the back side- view of pool and mountains. The pool is nice size, and has many semi-private spots to hang out. Food and beverage available at pool. Also two other restaurants, usually some live entertainment.... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
DeneNui, General Manager at Hyatt Palm Springs, responded to this review

TriplePisces2 Thank you for your "Great Getaway" review. We are very pleased to know that as return guests, you love our location and our facilities. We look forward to welcoming you back again to the Hyatt Palm Srpings soon! Best regards, Dene Nui More 

Hotel Review Summarization

What travelers say

  • Pool area(17)
  • Resort fee(13)
  • Very nice(11)
  • Living room(7)
  • Front desk staff(5)
  • Great location(4)
  • Mountain view(4)
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Executive Suite (58)
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The Hotel (112)

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Other (6)
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