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Hyatt Palm Springs

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285 North Palm Canyon Drive, Palm Springs, CA 92262
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Hyatt Palm Springs
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Hyatt Palm Springs
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845 reviews from our community

Traveler rating
    333
    283
    127
    61
    41
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Zurich, Switzerland
Top Contributor
160 reviews 160 reviews
37 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We arrived on Friday around 10:30 in the AM and where greeted by 2 very friendly front desk ladies welcoming us. They let us check in and not only that they upgraded our room to a pool view vs street. All suites, coffee maker and complimentary waters. I am take a 1* off for the not vacuuming the carpet. But... More 

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1 review
5 of 5 stars Reviewed 5 days ago NEW

We booked at the last minute due to the fact that a previous reservations did not meet our expectations. The staff was extremely courteous and went the extra mile to make us feel very comfortable. We would definitely return.

Review collected in partnership with Hyatt Hotels

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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 of 5 stars Reviewed 6 days ago NEW

The hotel staff are very unfriendly, stayed there while attending Coachella, they were so cold towards us, the rooms were dirty and I had to ask for our room to be cleaned when we realised that on the 3rd day our bed sheets had not been changed and the room had not been hovered, I was in the room when... More 

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Los Angeles, California
Top Contributor
55 reviews 55 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

There was nothing blatantly wrong with the hotel, but the service overall was a bit lacking. The rooms were sterile and the experience was just not there. Examples of this, when I got out of my car and started pulling my bags out, the gal asked me if I needed help. I told her iI was okay so she took... More 

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1 review
3 of 5 stars Reviewed 1 week ago

Average Hotel with the exception of it's nice rooms (has a two room suite feel to it). This hotel has to offer one of the slowest high speed internet services available in a hotel. Motel 6 has faster service then theirs!

Review collected in partnership with Hyatt Hotels

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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The good: rooms very large and spacious/ comfortable. Staff at front desk are helpful. Valet / bell boys are extremely helpful and work hard for how busy they can be. The food here is pretty good overall. The bad: the pool and hot tub were dirty for the 4 days we were here. Dead bees and bugs floating everywhere Especially... More 

Was this review helpful? Yes 2
DeneNui, General Manager at Hyatt Palm Springs, responded to this review

Andrew B Thank you for taking the time to write to us at the Hyatt Palm Springs. We appreciate your comments regarding our rooms and our courteous staff. Unfortunately, your experience in our pool and our food and beverage service was not up to the standard you would expect. Please know that we are working earnestly to change our procedures... More 

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Our recent stay at the Hyatt Palm Springs was a disappointment. Upon arrival we waited for a good 15 minutes before someone even came to our car. There were so many cars backed up in the entrance and not enough valet employees. At one point I asked a young man who worked there a question and his response was I... More 

Was this review helpful? Yes 3
DeneNui, General Manager at Hyatt Palm Springs, responded to this review

Jennifer P Thank you for taking the time to write to us at the Hyatt Palm Springs. Clearly your stay with us was extraordinarily disappointing. Please contact me so that I might speak to you. I apologize in advance for the customer service issues you received but would sincerely appreciate a phone conversation with you. 760 32 9000 Sincerely, Dene... More 

Los Angeles, California
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Went for a 2 nite stay with my 14 year old daughter during Spring break (to get in some Cabazon shopping and stay in a place close to town with a decent pool and not too adult/college party oriented). Accomodations are really spacious for the cost - easily fit 4 people with privacy. We pulled in late 8pm andd opted... More 

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DeneNui, General Manager at Hyatt Palm Springs, responded to this review

susanboettner Thank you for taking the time to write to us at the Hyatt Palm Springs. I am sorry to read that your stay was not as you would have expected for a short break with your daughter. As Spring Break was a factor in your stay, I hope that you will give us another opportunity when you visit for... More 

Hotel Review Summarization

What travelers say

  • Pool area(17)
  • Resort fee(13)
  • Very nice(12)
  • Living room(7)
  • Front desk staff(5)
  • Great location(4)
  • Mountain view(4)
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Cabana King Room (44)
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Executive Suite (58)
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King Room with Pool and Moutain View (58)
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Pool (57)
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The Hotel (112)

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Hotel & grounds (14)
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Other (6)
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