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Embassy Suites by Hilton Hotel Palm Desert Resort

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74-700 Highway 111, Palm Desert, CA 92260
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1 room 1 guest
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Embassy Suites by Hilton Hotel Palm Desert Resort
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436 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Embassy Suites by Hilton Hotel Palm Desert Resort
See the most recent reviews
Silverdale, Washington
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed March 16, 2015

Unfortunately this property is really in need of updating and repairs. The worst thing is the nights we stayed there the noise factor started before 6am. Heavy equipment doing work on the property and adjoining properties. Would not stay here again and would not recommend it. The front desk staff tried to be helpful but there is just so much... More 

Was this review helpful? Yes 1
Susan A, Front Office Manager at Embassy Suites by Hilton Hotel Palm Desert Resort, responded to this review

Dear David A, I want to personally thank you for sharing your stay with us on Trip Advisor. It is due to reviews such as yours that we have started to renovate our location, which began in January of this year. We have not had any heavy equipment on property. I am sorry we were unable to provide you with... More 

Los Angeles, CA
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 15, 2015

Room comfortable and clean. Hotel maintained well although somewhat dated. Good value with happy hour and good breakfast included. Staff was helpful. We chose this hotel partly because it had a shuttle service to the Indian Wells Tennis Garden.

Was this review helpful? Yes 2
Saint Louis, Missouri
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed March 13, 2015

Desperate need of complete renovation. Room was clean. Air condition never shut off and never was cool in room. Parking and entrance a little shady. Bathroom set up very strange. Hilton needs to start evaluating their properties. Over priced for what was offered

Was this review helpful? Yes 1
Los Angeles, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed March 11, 2015

No vallet car parking service, No bell desk service to help you get your bags to your room, paper thin walls to hear your neighbors fighting with Delta over lost luggage, disgusting food from their dive restaurant, and Palm Deserts SMALLEST bathroom all for 250 a night. When you get waken up to screaming kids at the pool, and pay... More 

Was this review helpful? Yes 2

Travelers are raving about these Palm Desert hotels

Pendleton, United States
1 review
2 of 5 stars Reviewed March 11, 2015

The internet is difficult to hook up to. finally figured out I had to log on to HHonors site after a blank page appeard several times. Noisy air ducts. Did not sleep well. My wife seemd to sleep ok. Bathroom has paint coming off doors. Staff is a bet terse.

Review collected in partnership with Embassy Suites Hotels

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Columbus, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 10, 2015

This place is not up to Hilton quality. Or even close. The place is outdated by about 20 years. It looks like they are just beginning a remodel, because there is barely any parking on the property because it is filled with crates and construction equipment. I checked in and was put in a room. I Tried the thermostat which... More 

Was this review helpful? Yes 2
Susan A, Front Office Manager at Embassy Suites by Hilton Hotel Palm Desert Resort, responded to this review

I want to thank you for taking the time to share your concerns regarding your recent stay with us. Our guests feedback is a valuable training tool our management team uses to further the training of our staff. We have ordered all new furniture and fixtures for all of the guest suites and will be renovating our public areas as... More 

Carlsbad, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 10, 2015

While staff was pleasant and professional, rooms were not clean; odor was awful. Parking in an alley. We moved to second room almost as bad as first. This is evidently a franchise that should not bear Hilton name.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
Susan A, Front Office Manager at Embassy Suites by Hilton Hotel Palm Desert Resort, responded to this review

I want to thank you for taking the time to share your comments and concerns regarding your recent stay with us. I apologize for the inconveniences you experienced. I have forwarded your comments to our Executive Housekeeper so that she may further the training of our suite keepers and housemen. We are renovating all of our guest suites and the... More 

Cleveland, Ohio
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed March 4, 2015

This relates to our stay at the hotel February 8 thru February 10, 2015. We have stayed at a number of Embassy Suites and similar properties for years. This hotel is just terrible. First off: The Air Conditioner did not operate when we checked into the room. After the in-house maintenance man valiantly tried to fix it I was the... More 

Was this review helpful? Yes 2
Susan A, Front Office Manager at Embassy Suites by Hilton Hotel Palm Desert Resort, responded to this review

I want to apologize for any inconvenience you may have experienced during your stay with us. We are in the process of renovating the property including all the guest suites and the public areas. New carpet, paint, vinyl, drapes and window tinting/frosting have been done. All of the new furniture has been ordered and most of it received. The renovation... More 

San Francisco, California
2 reviews
3 of 5 stars Reviewed March 4, 2015

The hotel grounds are lovely, but the rooms need to be sound proofed, badly. Breakfast was tasty and had plenty of options, and location was great with restaurants and grocery stores just across the street.

Review collected in partnership with Embassy Suites Hotels

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