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Embassy Suites by Hilton Hotel Palm Desert

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74-700 Highway 111, Palm Desert, CA 92260
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1 room 1 adult
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Embassy Suites by Hilton Hotel Palm Desert
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521 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Hotel Palm Desert
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C, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 22, 2015

I hate to say that this has been the worst experience with Embassy Suites. I never thought I could say this! The place, I understand is under renovation, but the smell in the room was of a room that has never been cleaned, old and rugs never cleaned. The office of if you can call the office which was little... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
4 Thank Jose L
Susan A, Front Office Manager at Embassy Suites by Hilton Hotel Palm Desert, responded to this review

I am sorry to hear your stay was, nor your room was not what you had expected. Your comments have been shared with our housekeeping department for further training. We are currently renovating all of the guest suites from top to bottom and hope you will return once our renovations have been completed so we can take care of you... More 

Winter Park, United States
Level Contributor
121 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed July 20, 2015 via mobile

This is probably my 5th different Embassy Suites I have stayed at. Not impressed. Very run down establishment. It looks like an old Motel 6 that was converted years ago (outside entrance to rooms). The breakfast area was not pleasant. You wait in a long line for someone to serve you. It reminded me of elementary school. The open bar... More 

Helpful?
2 Thank Andrew T
Bakersfield, United States
1 review
3 of 5 stars Reviewed July 20, 2015

Hotel was being renovated. Lobby was a room. Breakfast left something to be desired. Rooms were alright for embassy suites. Pool closes early and they will kick everyone out. Could have had better attentiveness too.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Michael F
West Hollywood, California
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 17, 2015

Renovated rooms are a joke! The pool is outdated & disgusting. Hotel guest smoking weed. Stench everywhere. Never again will we stay at another Embassy Suite! Unfriendly staff. Hotel looks like an abandon building. Website states the hotel is under renovation & will not interrupt our stay. Completely opposite.

Helpful?
4 Thank 3bhorowitz
Deer Park, United States
1 review
5 of 5 stars Reviewed July 14, 2015

I cannot speak more highly of this hotel. It is conveniently located, comfortable, and the staff goes above and beyond. Even though this hotel was under renovation during our stay the staff worked even harder to ensure we were well cared for. I would definitely stay again and would absolutely suggest this hotel to someone else.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Diana L
San Diego, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 14, 2015

Rooms are incredibly noisy (you can hear all your neighbors) and very outdated. Staff could care less that you're there and aren't engaged with the guests. Wait until after the remodel... it might be better after that. It won't fix the front desk issues, but hopefully the stay will be more comfortable.

Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank Leslie K
san bernardino, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 12, 2015

this hotel has everything you would want and expect.starting from check in to check out the experience was great.my favorite was the breakfast.havent had a breakfast like this one in any stay.highly recommended

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Joe M
Los Angeles, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 11, 2015

I left my mini ipad under my pillow. I called the hotel as soon as I realized my ipad was left behind, it was 1a.m. Sunday morning. I called the hotel immediately. I was told to leave my information and someone from the day shift would call me back. Well, after 9:30a.m., I called the hotel and was told that... More 

Helpful?
1 Thank Rhonda1949
Brea, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed July 9, 2015 via mobile

When I booked my stay, I did not realize the extent of the renovation taking place on this property. The lobby and main dining area are closed. They have set up a temporary check in suite. Check in was actually very quick and easy. (I checked in already on-line and just had to pick up my room key). I had... More 

Helpful?
2 Thank JohnMoneypenny
Fresno, California
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed July 7, 2015

When I book the room, there was no mention that the exercise room was close. But after having a hot cook breakfast I let go the disappointed feelings. I manage to find a gym at the nearby community park. ($5 fee, small towel require, M-F) Through the front desk clerk had no clue or information on pointing me to a... More 

Helpful?
1 Thank CaliforniaPeople2014
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