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Embassy Suites Hotel Palm Desert Resort

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74-700 Highway 111, Palm Desert, CA 92260
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Embassy Suites Hotel Palm Desert Resort
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Embassy Suites Hotel Palm Desert Resort
Embassy Suites Hotel Palm Desert Resort
Embassy Suites Hotel Palm Desert Resort
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344 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Embassy Suites Hotel Palm Desert Resort
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United States
2 reviews
5 of 5 stars Reviewed September 29, 2014

Clean room, friendly staff and quality breakfast. This is a tremendous value in the Palm Springs area. I needed a last minute hotel in the area and was pleasantly surprised with the quality and value of this location.

Review collected in partnership with Embassy Suites Hotels

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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed September 25, 2014 via mobile

I run a golf trip every year and we make it a point to stay at the Embassy. What the rooms lack in updates the staff far surpasses. Breakfast is awesome and all our needs are met! Special thanks to Krystle and Clarice and morning chef Jose!

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Stewartstown PA
2 reviews
1 of 5 stars Reviewed September 22, 2014

This hotel is an embarrassment to the Hilton and Embassy Suites brands. It is old, outdated, and they are trying to make much-needed updates while keeping it open. The breakfast area smells horrible, and is split up in a way that requires the guest to move between rooms in a bizarre and very inconvenient manner. My room had several technical... More 

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Susan A, Front Office Manager at Embassy Suites Hotel Palm Desert Resort, responded to this review

Good Afternoon, I want to thank you for taking the time to share your comments and concerns regarding your recent stay with us and I apologize we did not meet or exceed your expectations. Our current renovation will take care of the breakfast area layout as well as most of the challenges you encountered during your stay with us. We... More 

Chino Hills
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed September 16, 2014

This hotel is an older Spanish style architecture and not with updated room amenities. I noticed one wing of the hotel is currently being renovated. The hotel is surrounded by a deteriorated parking lot running the perimeter of the building, no pot holes but severely cracked. The room doors open onto an open central area, my front door opened to... More 

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1 review
4 of 5 stars Reviewed September 14, 2014

I enjoy staying at Embassy Suites all over the country. I travel a lot sometimes with or without the family. I like the atmosphere, the accommodation and the breakfast. The staff is pleasant and service is good. It is good value for the buck.

Review collected in partnership with Embassy Suites Hotels

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2 reviews
2 of 5 stars Reviewed September 10, 2014

We expected a little more from the Hilton Hotel. We were surprised...We only stayed at Hilton to use our Hilton reward point. This hotel was very old, the room was dark with outdated furniture. The AC was not working at first...

Review collected in partnership with Embassy Suites Hotels

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Palm Desert, United States
1 review
1 of 5 stars Reviewed September 8, 2014

The AC went out and the staff did not make a good enough effort to make sure of the comfort of the residents. Because there was no air conditioning, there was mass exodus from this hotel to the competitor across the street. Check to make sure the room AC works before booking here.

Review collected in partnership with Embassy Suites Hotels

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Susan A, Manager at Embassy Suites Hotel Palm Desert Resort, responded to this review

I am sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the malfunctioning A/C and we reported your concerns to our maintenance team in order to make it right. We were able to complete the repair to the A/C equipment however, it took a little longer... More 

Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 6, 2014

This hotel should be sold off to a low budget group. Dirty! Nasty elevator floors, even the entry to the lobby needed to be power washed from goo stuck to the concrete and this is off season when the workers should have plenty of time to scrub down these areas. Checked in to zero air conditioning; we're in the middle... More 

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Susan A, Manager at Embassy Suites Hotel Palm Desert Resort, responded to this review

I apologize for any inconvenience you may have experienced during your recent stay with us and that we did not meet or exceed your expectations. Our A/C equipment had a belt break and we were able to fix it right away however, it took longer than anticipated for the system to catch up with the demand due to the high... More 

Phoenix, Arizona
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 4, 2014

This hotel has two major draws for us - the pool and the managers reception. The pool area is in the center of the buildings, providing shade from the sun earlier than many. I like to swim without getting burnt. This pool area fits the bill nicely. The managers reception is a fun feature that gives me an incentive to... More 

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Los Angeles, California
Contributor
14 reviews 14 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed September 3, 2014

We stayed here on Labor Day weekend, 2014. Over all, I would say that this Embassy Suites is just "okay". The 2-room suite was spacious and clean, but they need to update their sofa beds. Sofa beds are not the most ideal kind of bed in general, but the ones here were in pretty bad shape. The springs felt like... More 

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