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Embassy Suites by Hilton Hotel Palm Desert Resort

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74-700 Highway 111, Palm Desert, CA 92260
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1 room 1 guest
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Embassy Suites by Hilton Hotel Palm Desert Resort
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436 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Embassy Suites by Hilton Hotel Palm Desert Resort
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Los Angeles, California, United States
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

we stayed here recently for a family wedding. we like staying at embassy suites because of the accommodations and good breakfasts they offer. The breakfast was good but they failed to tell us the place was undergoing remodeling. we had to navigate around the construction constantly. if I'd of known I would have chosen another hotel as there are many... More 

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Phoenix
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

So now you are wondering why I gave it a high review? First, the staff and management know it is old and tired. The hotel is getting a big renovation right now. Despite the construction and such, the room was well kept, breakfast was served well and the makeshift lobby worked fine. It is in the attitude of the staff... More 

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Riverbank
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel was under construction - which shouldn’t have been a big deal.. but finding the office was difficult and involved walking down a non-accessible dark corridor to a room converted to reception. Creepy - but still ok, I guess. My room was in front of the pool - and loud, (ask where your room will be) - but people... More 

Was this review helpful? Yes 2
Susan A, Front Office Manager at Embassy Suites by Hilton Hotel Palm Desert Resort, responded to this review

Thank you for taking the time to share you experience regarding your recent stay with us. We value our guest's feedback. Our pool is very busy in the summer and it can get noisy if your room is directly in front of the pool. I do hope you will give us another chance once our renovation is completed to take... More 

Travelers are raving about these Palm Desert hotels

A TripAdvisor Member
4 of 5 stars Reviewed 3 weeks ago

Despite being done up for renovation the hotel was really nice and all very clean and tidy. The pool area was also very nice and it was good how the hotel offered free drinks from 5:30-7:30pm along with snacks. The rooms were extremely spacious and modern, most of the staff were very helpful apart from one member who was quite... More 

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Encinitas, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This Embassy Suites is currently being remodeled. When I booked the web site said the fitness center was closed. That said, I called the hotel to see if the lobby and business center were open. They said the only closed area is the fitness center. This was not true. When we arrived the place was a mess. No business center.... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 3
Susan A, Front Office Manager at Embassy Suites by Hilton Hotel Palm Desert Resort, responded to this review

I apologize to your inconvenience with no business center available. Our restaurant and fitness center have been out for a little while. Our lobby and business center did not go under renovation until just recently. We hope you will give is another chance to take care of your reservation needs in the future once our renovation is complete. I thank... More 

california
1 review
4 of 5 stars Reviewed July 26, 2015

this is the second time in 2 years we have stayed, And yes, the hotel is under a major renovation, heard it a couple of times during the day. did not affect the room. Room was new and clean. 2 choices for breakfast, one is a continental breakfast, or head over the breakfast cooked to order.

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C, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 22, 2015

I hate to say that this has been the worst experience with Embassy Suites. I never thought I could say this! The place, I understand is under renovation, but the smell in the room was of a room that has never been cleaned, old and rugs never cleaned. The office of if you can call the office which was little... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 4
Susan A, Front Office Manager at Embassy Suites by Hilton Hotel Palm Desert Resort, responded to this review

I am sorry to hear your stay was, nor your room was not what you had expected. Your comments have been shared with our housekeeping department for further training. We are currently renovating all of the guest suites from top to bottom and hope you will return once our renovations have been completed so we can take care of you... More 

Winter Park, United States
Level Contributor
88 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed July 20, 2015

This is probably my 5th different Embassy Suites I have stayed at. Not impressed. Very run down establishment. It looks like an old Motel 6 that was converted years ago (outside entrance to rooms). The breakfast area was not pleasant. You wait in a long line for someone to serve you. It reminded me of elementary school. The open bar... More 

Was this review helpful? Yes 2
Bakersfield, United States
1 review
3 of 5 stars Reviewed July 20, 2015

Hotel was being renovated. Lobby was a room. Breakfast left something to be desired. Rooms were alright for embassy suites. Pool closes early and they will kick everyone out. Could have had better attentiveness too.

Review collected in partnership with Embassy Suites Hotels

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West Hollywood, California
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 17, 2015

Renovated rooms are a joke! The pool is outdated & disgusting. Hotel guest smoking weed. Stench everywhere. Never again will we stay at another Embassy Suite! Unfriendly staff. Hotel looks like an abandon building. Website states the hotel is under renovation & will not interrupt our stay. Completely opposite.

Was this review helpful? Yes 4
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