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Embassy Suites by Hilton Hotel Palm Desert Resort

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74-700 Highway 111, Palm Desert, CA 92260
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1 room 1 guest
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Embassy Suites by Hilton Hotel Palm Desert Resort
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436 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I'm a Hilton gold member and have stayed in a lot of embassy suites, and this is by far the most disgusting, run down, janky hotel I have ever stayed in. EVERY ROOM smells like smoke and must. The air conditioning spit out lukewarm air...which is absolutely unacceptable in the DESERT. I'm sorry but are you kidding me?!?! This may... More 

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Bakersfield, California
1 review
1 of 5 stars Reviewed 5 days ago NEW

"BEWARE" is not a descriptive enough word for this place. We had reservations for 3 rooms 3 nights we barely made it through the first and immediately checked out. We were given the so called renovated rooms. They smelled awful, there were stains in the ceiling, A/C's never lowered temperature in room below 80 degrees. There were large spider webs... More 

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Travelers are raving about these Palm Desert hotels

West Covina, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

Very nice hotel with friendly staff. Check in and check out was easy and friendly. The room was very nice although the construction (renovation) around the hotel may have allowed ants into the room. The staff took cars of the ants and also fixed the tv that was not working properly. The breakfast was very nice and the manager's happy... More 

Review collected in partnership with Embassy Suites Hotels

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Lake Elsinore, United States
1 review
2 of 5 stars Reviewed 6 days ago NEW

My husband and I have stayed at this Embassy suites in the past and it was decent. This time around it was a wreck. Our room smelled funny, the "lobby" is now a converted room. My question is why a HUGE lobby renovation when the rest of the grounds are in dire need of an update. The managers reception was... More 

Review collected in partnership with Embassy Suites Hotels

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Susan A, Front Office Manager at Embassy Suites by Hilton Hotel Palm Desert Resort, responded to this review

I apologize we did not exceed your expectations on your recent stay with us. The lobby is currently under renovation and will be complete shortly. The public areas as well as the guest suites will all be done once we have completed the renovation. The suites are just about completed with the lobby following shortly after that. Then on to... More 

Tehachapi, United States
2 reviews
1 of 5 stars Reviewed 1 week ago NEW

This hotel was totally rundown and needs a complete overhaul. The elevator looked and sounded like it was on its last haul. The breakfast was awful and the atmosphere felt like a Motel 6. The shower was falling apart, the t.v. remote did not work and there wasn't an ironing board. Surprised Embassy would even claim this hotel as theirs.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Susan A, Manager at Embassy Suites by Hilton Hotel Palm Desert Resort, responded to this review

I would like to thank you for taking the time to share your comments and concerns regarding your recent stay with us and I apologize for the inconveniences you experienced. As you are aware we are currently renovating our property which includes the guest suites, lobby, restaurant, elevators and the public areas. With reference to the in room challenges, the... More 

West Covina, California, United States
Level Contributor
70 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 1 week ago

Let me start by saying that the hotel is currently undergoing renovation. The lobby area is closed to the public for the time being and so is the restaurant on site. When we got to our remodeled room we noticed an extremely noisy air condition which almost guarantees a sleepless night even so the bed is very comfortable. (Bring Earplugs).... More 

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Susan A, Guest Relations Manager at Embassy Suites by Hilton Hotel Palm Desert Resort, responded to this review

I want to thank you for taking the time to review and share your comments and concerns regarding your recent stay with us; as our guest's feedback is very important to us as tool we use to further the training of our team members. I apologize we did not meet your expectations in our guest suites and hope you will... More 

Sun City, California
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We had a great time! There was remodeling going on but didn't bother us. The room was great, clean and quite and the pool was clean and and very large. We went to target down the road and bought floaty rings and had a ball. We had a free made to order breakfast and ordered room service at night. I... More 

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Calexico, California
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a great stay this August in Embassy Suites in Palm Desert. Recently remolded, nice spaces rooms for the whole family or party of two. Excellent free warm breakfast, made to order omelets.. so good! Also great location, in between Indian Wells and Palm Springs. I must for a travels going down to this location.

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San Diego, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

It was my 60th birthday weekend and we decided since we had our grandaughter with us we would stay at Embassy Suites because of the extra room. Upon arrival we noticed the construction that we did not know about when we booked there. The lobby is being remodeled so you have to go to a very small room to check... More 

Was this review helpful? Yes 2
Susan A, Front Office Manager at Embassy Suites by Hilton Hotel Palm Desert Resort, responded to this review

I want to thank you for taking the time to share your comments and concerns regarding your recent stay with us and I apologize for any inconvenience you experienced. Our pool deck is cleaned daily and any standing water is brushed off of the deck so I am surprised to hear of standing water on the deck. Your comments have... More 

29 Palms, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

An excellent place to stay with a great location. It's located right next door to Ruth's Chris steakhouse and you can't ask for better of either. the hotel was very clean and even though it was under renovation it was still extremely comfortable.

Review collected in partnership with Embassy Suites Hotels

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