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Embassy Suites Hotel Palm Desert Resort

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74-700 Highway 111, Palm Desert, CA 92260
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Embassy Suites Hotel Palm Desert Resort
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Embassy Suites Hotel Palm Desert Resort
Embassy Suites Hotel Palm Desert Resort
Embassy Suites Hotel Palm Desert Resort
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362 reviews from our community

Traveler rating
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    92
    65
    62
    65
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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San Diego, California
Senior Reviewer
7 reviews 7 reviews
2 of 5 stars Reviewed 2 days ago NEW

Rooms in desperate need of new furniture. Staff insisted that the paint and carpet were new. Elevators were the worst. Location, and grounds were good. Appreciated having a sink and counter top outside the bathroom. So much potential. Missed breakfast, but heard good reviews.

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Hertford, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Unfortunately this hotel was even worse the 2nd time I stayed here (April 2015). First of all, you have to pay a daily wifi fee which is complete rip off considering the connection is so sporadic. Our room smelt really stale and smoky. The floors are really thin and I didn't sleep well as someone above was running around all... More 

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Walnut, United States
1 review
2 of 5 stars Reviewed 6 days ago NEW

Not sure what you want here. I've answered all your questions in the survey. I doubt that my husband and I will return. We've stayed here several times before and thoroughly enjoyed ourselves. Not this time. I think the closure of the restaurant was the most disappointing since we asked if it were open and assured that it was and... More 

Review collected in partnership with Embassy Suites Hotels

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San Marcos, California
Top Contributor
275 reviews 275 reviews
25 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Embassy Suites is always a good choice when travelling. They have a wonderful full "Cooked to Order" breakfast and a nice "Managers Reception" with cocktails and snacks in the evening. The location of this hotel is convenient and accommodations are very nice. Great pool too.

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San Marcos, United States
1 review
2 of 5 stars Reviewed 1 week ago

This property is very old and worn down. The elevators are disgusting with in need of carpet cleaning and air conditioning. The guest rooms are "tired" and need a major overhaul. The breakfast service was the saving grace of the stay,

Review collected in partnership with Embassy Suites Hotels

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Susan A, Front Office Manager at Embassy Suites Hotel Palm Desert Resort, responded to this review

We are in the process of renovating our property to update and refresh. Our guest rooms will receive all new furniture and fixtures as well as updating our restaurant, fitness center, meeting rooms and relocating our breakfast area. We hope you will give us another chance to serve your reservation needs once our renovation is complete. We value all guest... More 

Los Angeles, United States
1 review
4 of 5 stars Reviewed 1 week ago

I was very worried about staying at this hotel because of all the bad reviews I was reading, but when I arrived I was very pleased with how the grounds looked. We had a 3rd floor corner suite, so no neighbors above or next to us. Nights were quiet, especially on Coachella weekend, and housekeeping staff were very helpful. Everything... More 

Review collected in partnership with Embassy Suites Hotels

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North Smithfield, Rhode Island
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago

This is a well worn hotel. Should not meet Hilton standards. For $189 per night plus tax, you should be able to find a better value for the same amount or a little more. Disappointing for a Hilton hotel. Breakfast was understaffed and facilities not very clean. Staff was pleasant and pool was clean, but the room was lacking.

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Susan A, Front Office Manager at Embassy Suites Hotel Palm Desert Resort, responded to this review

We look forward to having another chance to take care of your reservation needs in the future once our renovation is complete. We are replacing all of the furniture and fixtures in the guest suites, door locks, updating our restaurant, fitness center, breakfast area and meeting space. We also continue to train our team members so that we can improve... More 

Henderson
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

No fitness center, a single TV that is not in line with your bed and has missing channels. No channel guide. No one cleaning the grounds with over flowed trash cans every day. The price is cheap for a reason and it is no one near the freeway. Can not access the shops next door easily. Chips and salsa -... More 

Review collected in partnership with Embassy Suites Hotels

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Susan A, Front Office Manager at Embassy Suites Hotel Palm Desert Resort, responded to this review

I apologize for any inconvenience you experienced during your stay with us and thank you for sharing your observations during your stay with us. We are currently renovating the property, including the fitness center. Your comments regarding the evening reception and the grounds have been forwarded to the proper department managers for corrective action. Again I thank you and hope... More 

Turlock, California
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago

Just returned from a 3 night stay at Embassy Suites in Palm Desert. I have stayed at this property at least 3 times in the past 4 years. I've noticed the decline of the hotel conditions each year. The hotel staff mentioned to me that they are undergoing a complete renovation, to be completed by June. The hotel's restaurant and... More 

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San Diego, United States
1 review
2 of 5 stars Reviewed 1 week ago

One of the low points of my Embassy Suites Experience. They are remodeling, so I hope it gets better. Check in experience wasn't warm, no bartender to be found, no towels in the room, my dorm mattress was better than this one.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Susan A, Front Office Manager at Embassy Suites Hotel Palm Desert Resort, responded to this review

I want to thank you for taking the time to review your recent stay with us. We are currently under renovation and will have all new furniture and fixtures in every guest suite including new beds. Our team appreciates your sharing your experience with us as we can further the training of our team members to improve guest experience. We... More 

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