We first visited by just walking in to check the place out and it seemed to have what we were looking for. We booked a getaway weekend and the entire weekend was constant loud noise, drunk adults and unattended children. We contacted the front desk about our concerns and nothing was done. The staff is fairly young and I feel... more

We checked in for a three night stay on Saturday night about 9:30pm. The smiling front desk clerk said "I gave you a nice quiet room in the back". When we got there we found that it was directly adjacent to the master a/c generator of the hotel and anything but quiet. We returned to the front desk and got... more

We have stayed at the Embassy Suites in Palm Desert for three visits. The hotel was nicely situated on Highway 111 which is very convenient to grocery store, restaurants and shopping. We like this hotel because it comes with full breakfast and it has a small microwave so we don't always have to go out for meals. However, the floors... more

This was the WORST experience I have ever had at a hotel! I travel quite a bit and stay in Hilton brand hotels all the time and have never experienced such horrible, substandard service - and that was from the management staff. It took 2 hours (yes, you read that correctly, 2 hours) to get us checked in. We were... more

very disappointed with my 2 nt stay here. room air conditioning was very loud but didn't cool the room. bathroom is tiny, the tub is almost touching the toilet bowl. not much leg room between the toilet bowl and the door. grounds and room quite run down. this hotel has the feel of a cheap motel. i paid $169/nt and... more

We booked a room for a 6 night stay in med-February. The location is right on Highway 111, which is busy & loud -- but once you get inside the hotel grounds, you have almost no sense of all that. The grounds are really the star at this hotel. It's a three-story faux-dobe rectangle which ends up feeling like a... more

My wife and I stayed 4 nights in a King Suite #168. I had requested a ground floor room near the pool and was given exactly what I wanted. EVERYONE at this Hotel was so friendly and helpful - the level of service was outstanding! I travel a lot and this was an amazing experience. The free breakfast was out... more

This was our base two years in a row in April 2007 and April 2008 for the Coachella Festival, with contrasting experiences. The first time was simply excellent; we got a suite on the first floor (I think they are all suites here, which is great, having a breakout area), a large space to mess around in. Everything was clean,... more

I was charged $50 for a "pet fee" although no one advised me about that. We had no heat in the room and the solution was a space heater as they could not fix the problem. The hot and cold water was reversed in the bath and sink. I was supposed to get a call from the manager but it... more