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Courtyard Palm Desert

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74895 Frank Sinatra Drive, Palm Desert, CA 92211
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Courtyard Palm Desert
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Courtyard Palm Desert
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157 reviews from our community

Traveler rating
    35
    57
    40
    16
    9
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lake Forest, California
Top Contributor
58 reviews 58 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I wished that the room was as updated as the lobby. The lobby had a modern/chic feel to it but the rooms smelled like the 1980s. The room was big enough, clean, and the bed was very comfortable. The shower could have used more water pressure. Also, the shower was clogged from the first day we were there. Our experience... More 

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Johnathan K, General Manager at Courtyard Palm Desert, responded to this review

Thank you for staying with us in Palm Desert and sharing your experience with us. Please forgive us for the incorrect information provided to you. We do have a maintenance person on-call throughout all hours of the day. Typically late checkouts are permitted however on certain days we can only allow Gold and Platinum Marriott members to utilize a later... More 

White Plains, New York
Top Contributor
120 reviews 120 reviews
60 hotel reviews
189 helpful votes 189 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Had our 3 night stay here booked months ago, as part of our Kauai trip. We stay in Palm Desert on the way home. Lucky us. Arrived after 12:00 a:m. Saw the Residence Inn sign. Asked the very nice check in man to call to see if they had rooms. It is a holiday weekend. We stayed here 1 night.... More 

Was this review helpful? Yes 2
Johnathan K, General Manager at Courtyard Palm Desert, responded to this review

Thank you for staying with us in Palm Desert. We appreciate you taking the time to share your experience with us. The rates for the area fluctuate depending on events in the area and season of the year. Our rates are on par with the surrounding hotels throughout Palm Desert and the Palm Springs area. I do hope you will... More 

Northridge
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were originally confirmed at the Renaissance Palm Desert but when we arrived, the girl at the front desk said they were overbooked so they made us an "offer"': she said if we go next door to the Courtyard, they would take $50 off our room and give us a pool view and we could still come back to them... More 

Was this review helpful? Yes 1
Johnathan K, General Manager at Courtyard Palm Desert, responded to this review

Thank you for staying with us in Palm Desert. Please forgive us for the issue with the light in your room. I will review our records and ensure that this issue is not duplicated. The coffee in the room is the standard amenity offered by the Courtyard brand however we do have coffee at our Bistro available for purchase 24/7.... More 

Monrovia, California
Top Contributor
69 reviews 69 reviews
27 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Average hotel and little pricey for what you get. Rooms are nice and clean, bathroom is average. No microwave or refrig. in room. Beds and pillows very comfortable. Balcony. Flat screen TV, coffee maker in room. Lobby is large. Receptionist are friendly and great service. We checked in and out using the mobile app. Great feature. Heated pool with two... More 

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Johnathan K, General Manager at Courtyard Palm Desert, responded to this review

Thank you for staying with us in Palm Desert and sharing your experience with us. We do have refrigerators available to our guests upon request and are delivered promptly. We also have a microwave in our lobby area available for guest use for all hours of the day. Thank you again for staying with us we hope to see you... More 

Maryland
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We needed a hotel during our attendance at the BNP Paribas Open tennis tournament during the last weekend. The hotel is approximately six miles from the Indian Wells Tennis Garden so the rentals car mileage was good . Our check in went well and a complimentary breakfast was provided. The voucher did not cover much on the menu so be... More 

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Parksville
Contributor
11 reviews 11 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 15, 2015

I have to say that this hotel does not live up to the Courtyard image. Firstly there was no refrigerator in the room (even the most basic motels provide those!) and in the desert this is a necessity - we had moved there from a timeshare and had food to preserve. Even more unbelievable was the fact there was not... More 

Was this review helpful? Yes 1
Johnathan K, General Manager at Courtyard Palm Desert, responded to this review

Thank you for staying with us and sharing your experience. We do have refrigerators readily available upon request which our staff will place in the room for your convenience. Our guest rooms have both coffee cups and wrapped disposable cups for guest use. We can have glassware delivered from our Bistro as well. Our Starbucks cups are of the same... More 

Atlanta, Georgia
Contributor
15 reviews 15 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 7, 2015

Room was small but clean and comfortable. Clean pool and very nice lobby area for business travelers. Their convenient bistro serves good food, and you can purchase bottled beer at the front desk. Room did not have microwave or refrigerator.

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Nathrop, Colorado
Senior Contributor
33 reviews 33 reviews
22 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 5, 2015

We used the Courtyard by Marriott, Palm Desert on a recent trip to the desert to visit friends. Having lived in Palm Desert many years ago and with friends to entertain us we were interested in a good place to sleep for a week at a reasonable price and not the resort experience. This place fit the bill. The location... More 

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Johnathan K, General Manager at Courtyard Palm Desert, responded to this review

Thank you for staying with us in Palm Desert! I am happy to hear you enjoyed the area during your stay. We hope you will consider our hotel next time your travels bring you to the area. More 

Long Beach
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 3, 2015

I guess that depend on what you ar looking for. We were looking for a clean, well-appointed , quiet room, with comfortable beds, friendly personnel, inexpensive breakfast, good wifi near Palm Desert, not right on the Freeway, but very near-Freeway for easy access to the rest of the Coachella Valley. Given those specs, we couldn't find a thing to complain... More 

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Ventura, California
Top Contributor
55 reviews 55 reviews
45 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed February 23, 2015

I've stayed here before and do not mind staying here but for the cost the rooms need an upgrade. It feels old and and the furniture and carpet are both dark. Carpet shows dust areas that are not properly clean - like corners and the closet rail area. Bathroom is very plain. Only was in my room from 10 PM... More 

Was this review helpful? Yes
Johnathan K, General Manager at Courtyard Palm Desert, responded to this review

Thank you for staying with us in Palm Desert. Please accept our apology for any inconvenience we may have caused you or your family. I will speak with our housekeeping team and internet support group to ensure these areas have been corrected. Thank you again for staying with us; we hope to see you again soon. More 

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