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Courtyard Palm Desert

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74895 Frank Sinatra Drive, Palm Desert, CA 92211
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1 room 1 adult
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Courtyard Palm Desert
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191 Reviews from our TripAdvisor Community

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Corona, California
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is centrally located in the Coachella Valley and is an easy drive to many sites, shopping, and the freeway. The staff is excellent and very helpful and accommodating. The hotel was recently renovated and the rooms are quite nice and well maintained. The added feature here is the bistro where you can get very good meals quickly to... More 

Helpful?
Thank Linda D
Littleton, Colorado
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 21, 2015

A short drive from any of the Desert Communities, Looks to be recently renovcated and up to date. Enjoyed my stay and the staff was there for anything I needed. Will be staying with them again in the future!

Helpful?
Thank Jeff H
Santa Barbara, California
Level Contributor
136 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed December 17, 2015

This older Marriott property is priced right for what it is. The room was fine and the bed was comfortable. The front desk person was a bit snippy when we tried to check in at 14:35 on a Sunday. The parking lot was empty. I don't think the rooms had been all used and no rooms were available. I don't... More 

Helpful?
Thank Heligypsy
Johnathan K, General Manager at Courtyard Palm Desert, responded to this review

Thank you for staying with us in Palm Desert. We do our best to accommodate all early arrivals however depending upon the previous day we are sometimes unable to fulfill these requests. I am sorry to hear about the noise issues from our other guests. I assure you we would never intentionally discomfort any of our guests. I have also... More 

West Fargo, North Dakota
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 15, 2015 via mobile

Stayed at this property for 7 nights. Found this hotel to be excellent. Enjoyed the ice cold lemon and lime water in the lobby...a nice touch. Pool and hot tub were excellent however beach towels would have been nice. The king size bed was very comfortable. If you are sensitive to road noise I would recommend reserving a room facing... More 

Helpful?
Thank Randy S
Belmont, California
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed December 11, 2015

First time I was in the tub, taking a shower, I noticed black mold around the stainless support bars in the shower, the shower faucet, and pink mildew in the corners of the tub. I immediately informed the front desk. Giving the Courtyard the benefit of the doubt, I left it up to them to either clean everything, while my... More 

Helpful?
Thank PayingConsumer2014
Johnathan K, General Manager at Courtyard Palm Desert, responded to this review

Thank you for staying with us and sharing your experience. Please forgive us for the issues you and your family experienced with us. The discolorations in your bathroom have been addressed and the associate who serviced the room has been made aware of the mistake. My front desk team informed me that we did take care of your breakfast during... More 

Edina, Minnesota
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 1, 2015

The rooms were just remodeled in September. Very clean and comfortable. The king size room had a cozy large chair to relax after a long day. Lots of pillows on the bed and comfortable mattress. Would return to stay another evening.

Helpful?
Thank Jan H
San Francisco, California
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed November 20, 2015 via mobile

We have stayed here twice when visiting friends locally. We have always found it to be just fine. It's an inexpensive hotel that offered great service and a bright atmosphere. A good place to sleep and change our clothes. No complaints. This time however was a disaster. One poor guy was the only person on duty on Friday evening when... More 

Helpful?
Thank lori v
Johnathan K, General Manager at Courtyard Palm Desert, responded to this review

Thank you for sharing your experience with us. Please forgive us for what happened during your stay. As I am sure you know from your past experiences that what happened this weekend was not of the norm. I will follow up with my staff to ensure a situation such as this is not duplicated. I do hope you will give... More 

West Palm Beach, Florida
Level Contributor
59 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed November 18, 2015

I have stayed here several times. However, the hotel has been inconsistent. Earlier stays were uneventful. Last few times left me wanting more and hence found other options in the area that offer consistent service without the drama. Hotels should have friendly staff, clean rooms and the room type reserved. If you cannot offer any of these it is an... More 

Helpful?
Thank acvitale
Johnathan K, General Manager at Courtyard Palm Desert, responded to this review

Thank you for staying with us in Palm Desert. I am sorry to hear about your recent experience with us. We do our best to ensure our guests have the room they reserved. I apologize for any inconvenience this caused you and your family. We would never want any of our guests to depart not satisfied. I have shared your... More 

Santa Barbara, California
Level Contributor
99 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed November 4, 2015

We came just for one night, wanted to try it out. All the furnishings in the room seemed to be brand new and it was very nice, very relaxing. The AC unit was too noisy, might be a problem in the middle of summer but I just shut it off and opened the sliding glass door, it was cool outside... More 

Helpful?
Thank FamilleSB
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 19, 2015 via mobile

While entering the hotel, the stuff was not very friendly to us - not as it usually is in a Marriott. The next day we discovered that our room door wasn't closing properly. We called the reception and they told us they will send immediately someone up. Three calls and one hour later we asked to change the room. Luckily... More 

Helpful?
1 Thank Jasmin S
Johnathan K, General Manager at Courtyard Palm Desert, responded to this review

Thank you for staying with us and sharing your experience. I am very sorry to hear of what happened during your stay. The staff interactions are completely unacceptable and will not be tolerated. I will personally follow up with the associates involved to ensure these issues are not duplicated. I do hope you will give us another chance next time... More 

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