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Courtyard Palm Desert

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74895 Frank Sinatra Drive, Palm Desert, CA 92211
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Courtyard Palm Desert
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Courtyard Palm Desert
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162 reviews from our community

Traveler rating
    35
    58
    42
    17
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tucson, Arizona
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We've stayed at this hotel periodically for 10 years while traveling between Arizona and California. It's a typically standard Marriott Courtyard. Lobby has been attractively updated since our last visit 3 years ago, and offers bistro food service instead of traditional coffee shop restaurant. Pool area is attractive. Staff was very courteous and helpful. Good freeway access 1/2 mile south... More 

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Orange County, California
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

Anyone who knows us know that we're Marriott loyalists as you know what you're expecting when you stay at a Marriott property. Or at least that's what we thought... The lobby staff was very nice and the lobby looked fantastic. However, the rooms and the rest of the property looked a bit dated. (We know it's not the JW, but... More 

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Johnathan K, General Manager at Courtyard Palm Desert, responded to this review

Eva, Thank you for staying with us and sharing your experience in Palm Desert. Please forgive us for the housekeeping issues that occurred during your stay. I assure you this is not the norm and it is not acceptable to me or the department managers. We will be using your comments as training for our associates while we continue to... More 

San Diego, California
2 reviews
1 of 5 stars Reviewed 3 weeks ago

Even though I booked TWO WEEKS ahead of my arrival, when I got to the hotel the reservation had NOT been confirmed! Luckily, the hotel had a room and it wasn't a total disaster. I will NEVER use this service again and I would NOT recommend it to anyone.

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Johnathan K, General Manager at Courtyard Palm Desert, responded to this review

Thank you for staying with us in Palm Desert. I am very sorry to hear that the company you booked through did not confirm the reservation with you. You may want to book through Marriott.com next time you travel as the confirmations are given both to the hotel and your email account instantaneously. Thank you again for staying with us;... More 

San Ramon, California, United States
Top Contributor
60 reviews 60 reviews
35 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The room was average at best with the air right next to the work desk, While working you either freeze when the air is running or if you turn it off you boil. Size of the room and bathroom were ok nothing special. The worst part of the hotel is the layout. The corridors are long and turning with very... More 

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Johnathan K, General Manager at Courtyard Palm Desert, responded to this review

Roy, Thank you for staying with us in Palm Desert and sharing your experience. Our property has 3 entrances other than our front entrance. The hall ways have exit signs and directional signage near the elevator. Please forgive us for not providing the proper information to you and your family at arrival; I will review your comments with the staff... More 

1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

I'm pretty disappointed in this hotel & having the Marriott name behind it. Pool is diety, not enough chaise lounges at the pool, room furniture needs to be updated. The Palm Springs Courtyard is nicer

Was this review helpful? Yes
Johnathan K, General Manager at Courtyard Palm Desert, responded to this review

Dear DarylKim, Thank you for staying with us and sharing your experience. Please forgive us for your experience as this is not the norm for the property nor is it acceptable. We will be looking into this matter further by sharing your comments with the Housekeeping and Engineering staff, and ensure this is an isolated event. Thank you again for... More 

Lake Forest, California
Top Contributor
58 reviews 58 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed April 22, 2015

I wished that the room was as updated as the lobby. The lobby had a modern/chic feel to it but the rooms smelled like the 1980s. The room was big enough, clean, and the bed was very comfortable. The shower could have used more water pressure. Also, the shower was clogged from the first day we were there. Our experience... More 

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Johnathan K, General Manager at Courtyard Palm Desert, responded to this review

Thank you for staying with us in Palm Desert and sharing your experience with us. Please forgive us for the incorrect information provided to you. We do have a maintenance person on-call throughout all hours of the day. Typically late checkouts are permitted however on certain days we can only allow Gold and Platinum Marriott members to utilize a later... More 

White Plains, New York
Top Contributor
120 reviews 120 reviews
60 hotel reviews
191 helpful votes 191 helpful votes
3 of 5 stars Reviewed April 5, 2015 via mobile

Had our 3 night stay here booked months ago, as part of our Kauai trip. We stay in Palm Desert on the way home. Lucky us. Arrived after 12:00 a:m. Saw the Residence Inn sign. Asked the very nice check in man to call to see if they had rooms. It is a holiday weekend. We stayed here 1 night.... More 

Was this review helpful? Yes 2
Johnathan K, General Manager at Courtyard Palm Desert, responded to this review

Thank you for staying with us in Palm Desert. We appreciate you taking the time to share your experience with us. The rates for the area fluctuate depending on events in the area and season of the year. Our rates are on par with the surrounding hotels throughout Palm Desert and the Palm Springs area. I do hope you will... More 

Northridge
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed March 31, 2015

We were originally confirmed at the Renaissance Palm Desert but when we arrived, the girl at the front desk said they were overbooked so they made us an "offer"': she said if we go next door to the Courtyard, they would take $50 off our room and give us a pool view and we could still come back to them... More 

Was this review helpful? Yes 1
Johnathan K, General Manager at Courtyard Palm Desert, responded to this review

Thank you for staying with us in Palm Desert. Please forgive us for the issue with the light in your room. I will review our records and ensure that this issue is not duplicated. The coffee in the room is the standard amenity offered by the Courtyard brand however we do have coffee at our Bistro available for purchase 24/7.... More 

Monrovia, California
Top Contributor
70 reviews 70 reviews
27 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed March 30, 2015

Average hotel and little pricey for what you get. Rooms are nice and clean, bathroom is average. No microwave or refrig. in room. Beds and pillows very comfortable. Balcony. Flat screen TV, coffee maker in room. Lobby is large. Receptionist are friendly and great service. We checked in and out using the mobile app. Great feature. Heated pool with two... More 

Was this review helpful? Yes 1
Johnathan K, General Manager at Courtyard Palm Desert, responded to this review

Thank you for staying with us in Palm Desert and sharing your experience with us. We do have refrigerators available to our guests upon request and are delivered promptly. We also have a microwave in our lobby area available for guest use for all hours of the day. Thank you again for staying with us we hope to see you... More 

Maryland
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 23, 2015

We needed a hotel during our attendance at the BNP Paribas Open tennis tournament during the last weekend. The hotel is approximately six miles from the Indian Wells Tennis Garden so the rentals car mileage was good . Our check in went well and a complimentary breakfast was provided. The voucher did not cover much on the menu so be... More 

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