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Holiday Inn Express Palm Desert / Rancho Mirage

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74675 Hwy 111, Palm Desert, CA 92260
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1 room 1 guest
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Holiday Inn Express Palm Desert \/ Rancho Mirage
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352 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Palm Desert / Rancho Mirage
See the most recent reviews
San Diego, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 8, 2013

One of the most outstanding employees at the Holiday Inn Express is Charlene, at the front desk. She is friendly, helpful and has a great love for her job and her fellow employees. It is a real honor to meet someone with her work ethic. Another impressive employee is Patty, who works in the dining area. Always smiling and helpful,... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear Janis M, Thank you so much for taking the time to leave us your feedback. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. While we are pleased with your nice comments, we noticed you reviewed the hotel with only 1 star. If there is anything we can do to... More 

Newport Beach CA
1 review
3 of 5 stars Reviewed April 26, 2013

The staff was nice. Charlene was expecially so, demonstrating a friendly demeanor and helpful in answering questions and responding to requests...a jewel. Breakfast was plentiful and good. We would not go back again. After advertising as Pet Friendly, they gave us a hard time about bringing our 10lb very quiet dog and charged me $50-00 for one night for him.

Was this review helpful? Yes
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear Ron L, We very much appreciate your compliments about our staff and hotel. I will make sure that Charlene is made aware of the great service she provided to you. The hotel changed the Pet Policy on January 1st 2013, we do not accept pets anymore unless they are service animals, and this policy is clearly advertised in our... More 

Victoria, B.C.
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 stars Reviewed April 25, 2013

This hotel is in a convenient area but is located next to an electric power station which affects the view from the pool and some of the rooms. We have stayed in several Holiday Inns but this is the oldest one we have stayed in. The hotel needs some serious updating and likely needs to be replaced. Among other things,... More 

Was this review helpful? Yes 1
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear Tassica, Thank you for taking the time to review our hotel in Trip Advisor, There are a few things we cannot change like the view to the power station or to the mountains, with our hotel approaching 28 years of age, we are clearly not as shiny and new as other hotels in the area. With that said we... More 

Murrieta, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 25, 2013

We are a group of friends (16-20) who enjoy spending time in the Palm Desert area including an overnight at The Holiday Inn Express Pal, Desert. We have spent the last four years at this hotel because of its excellent staff and the personal services they have provided us. I would highly recommend this hotel.

Was this review helpful? Yes 1
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear ColonyGals, Thank you very much for your review and comments...all are truly appreciated. Our location is clearly one of our biggest draws and the service we provide is crucial to keep discriminating guests returning year after year. We are very proud to be your hotel of choice in Palm Desert. We look forward to welcoming you again soon. More 

1 review
5 of 5 stars Reviewed April 23, 2013

I was very pleased with my recent hotel stay. The front desk staff made me feel very welcome and were helpful. Carlos was able to point out several recommendations, even gave me a discount coupon and he also told me several points of interest. The room was very well appointed and the property is in great condition. Also, the breakfast... More 

Was this review helpful? Yes
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear Goldtrigger, We very much appreciate your kind comments about our hotel. Our goal is to always provide the finest accommodations and the highest service level at the Holiday Inn Express Palm Desert. We are very happy that we were able to exceed and “blew away your expectations”. I will make certain that Carlos is made aware of your compliments.... More 

1 review
5 of 5 stars Reviewed April 18, 2013

I was very pleased with my one night stay with at the Holiday Inn at Palm Desert. The night manager Charlene was so nice and welcoming when we arrived for a late check-in at midnight. Room was nice and clean. Definitely recommend staying here! My boyfriend and I will come back to this hotel in the future

Was this review helpful? Yes
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear Kherf22, We very much appreciate your compliments about our staff and hotel. I will make sure that Charlene is made aware of the great service she provided to you. We look forward to welcoming you again soon. More 

1 review
5 of 5 stars Reviewed April 13, 2013

I wanted to express my appreciation for the continental breakfast staff (Patty) were very helpful and deserve a great deal of praise for their excellent costumer service. To management and your staff for making my stay a great one, I will defenlenty be staying at the Holiday Inn Express in Palm Desert again, thank you.

Was this review helpful? Yes
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear ayoobriannaaa, Thank you very much for your 5 star rating of your recent stay at the Holiday Inn Express Palm Desert We do very much appreciate your ranking of our hotel. My staff does a great job and we are proud of them, I have shared your compliments with the staff and Patty. Thank you for giving me the... More 

Reno, Nevada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 10, 2013

I stayed here six nights in March while attending some professional training. It was very convenient and they offer a convenient hotel shuttle to and from the Palm Springs airport. Rooms were nice size and very comfortable with nice large bathroom, chair and ottoman, good size desk, and a balcony to sit on. They have the best free breakfast I... More 

Was this review helpful? Yes 1
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear drpass, Thank you for taking the time to share your six days business experience with us. The service culture at the Holiday Inn Express Palm Desert is predicated on a commitment to excellence that is personal, detail-oriented and always delivered in a warm and friendly manner. If we exceeded your expectations, I'm thrilled to hear it. That's our goal... More 

Diamond Luv
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed April 8, 2013

I traveled to Palm Desert for an event at the McCallum Theater and I chose this place because it's nearby. I've stayed at several Holiday Inn properties in my travels and they usually are predictable. This place was an exception. I was turned off the moment I got to the front desk: the clerk acted strangely and was very rude.... More 

Was this review helpful? Yes
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear Diamond-Luv, Thank you for taking the time to review our hotel in Trip Advisor. I want to apologize for the issues you encountered during your stay. Clearly what you describe is far below the expectations that we have and not indicative whatsoever of what our typical guest feedback is. I have shared your comments with my front desk staff.... More 

St. Louis, Missouri
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 8, 2013

Spotlessly clean, fantastic location near great shopping and lots of interesting restaurants, and a super-friendly staff...what more can I say?! The price is a bargain for this area...would not stay anywhere else when I am in Palm Desert.

Was this review helpful? Yes 1
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear LuckyDucky4, Well, you said it all!! We do appreciate the kind words regarding the hotel, location and staff. We take pride in making sure that our service skills and guest satisfaction is the best and unforgettable! More 

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