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Holiday Inn Express Palm Desert / Rancho Mirage

2.5 of 5 74675 Hwy 111, Palm Desert, CA 92260
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Certificate of Excellence 2014
Holiday Inn Express Palm Desert / Rancho Mirage
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Holiday Inn Express Palm Desert / Rancho Mirage
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299 reviews from our community

Traveler rating
    128
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    34
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    12
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Palm Desert / Rancho Mirage
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Los Angeles, California
2 reviews
5 of 5 stars Reviewed March 4, 2013

We visited this weekend for the Desert Triathlon. There were other options, but we decided to stay at this hotel. The property was super clean and well maintained, but it was the staff that shined. Having been in that area, we normally stay in Palm Springs, we had no idea where to eat. They had a variety of great options... More 

Was this review helpful? Yes
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear TomKunze, What a great review!!! It is really nice that you took the time to comment on our hotel and I am glad that you had an enjoyable experience with us. I am also really happy to hear you mention how great the staff handled a very unusual situation at the hotel. We try to create a culture at... More 

Texas
Top Contributor
104 reviews 104 reviews
73 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed February 27, 2013

We were in Palm Springs for a few days. We chose to stay at this hotel as we had previously gotten it on priceline and hotwire. I think this is the first time we booked directly with the hotel. Our room was very clean and nice. Our bed was a bit firmer than others we have had at the hotel... More 

Was this review helpful? Yes
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear dsg560, I wanted to send a note of thanks for staying with us at the Holiday Inn Express Palm Desert. I am happy to see you were pleased with the cleanliness of your room and the hotel. Our housekeeping team is very proud of the effort made to ensure guests are satisfied during their stay. We have a full... More 

San Friancisco
Contributor
14 reviews 14 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 26, 2013

I've stayed here some years ago and returned recently. I stayed in an executive room because I was there for four nights. The room was large with a king bed, sofa and small balcony. It had a small fridge and microwave which was all I needed. The breakfast was abundant. Besides the usual cereal, yogurt, fruit, etc. there was biscuits... More 

Was this review helpful? Yes 1
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear AnnSanFran_12, Thank you for taking the time to share your review. We are delighted to hear that you enjoyed one of our executive rooms and all the hotel amenities. We appreciate all of your feedback and are grateful for your recommendations to our future travelers. Thank you again for your review and we look forward to welcoming you back... More 

Las Vegas, Nevada
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed February 20, 2013

We had to wait for the front desk person to finish his personal conversation before acknowledging us to check in. That was annoying. We got a crappy room next to the elevator which groaned all night. We could hear the people talking in the corridor as they got off the elevator. This hotel has paper thin walls that allowed us... More 

Was this review helpful? Yes
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear Nzlanderonthemove, Thank you for taking your time in sharing your comments. I apologize if you were given anything other than the service our guest's expect and deserve. Your comment will be used as a further training tool. Priority Club perks are only earned if you make your reservation thru Holiday Inns web-site, Reservations made thru a third party does... More 

Sierra Vista
Top Contributor
79 reviews 79 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed February 19, 2013

This place is located on Highway 111, quite a ways from I-10. We thought it was much closer to the Interstate, as we were just passing through, and stayed for one night. Palm Desert is a wonderful community, very clean, lots of palm trees, grass, and well-maintained parkways and streets. There is a ton of shopping you can do, as... More 

Was this review helpful? Yes
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear EMD1022, Thank you for your detailed review of our hotel. We definitely appreciate it when a guest takes their personal time to write such a lengthy report. We strive very hard from our service to our cleanliness to make each and every guest's stay a great one. Once again thank you for your comments and we hope to see... More 

Bakersfield, California
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 19, 2013

Stayed overnight while in Palm Desert for a concert. Hotel met our needs. Room was clean, bed was fine (firm mattress though), small balcony, nice welcome note on desk, and a few snacks also on the desk (no charge - bottle water, popcorn, chips, etc.). Location to theater not far and easy to get to. Close to high end stores... More 

Was this review helpful? Yes
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear Joan V, Thank you very much for making the Holiday Inn Express Palm Desert your choice of accommodation during your short visit to the desert. We have sodas and ice machine on each floor by the end of the hall ways; Due to space limitations we have only a snack machine located on the first floor and the end... More 

Los Angeles, California
Contributor
20 reviews 20 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed February 19, 2013

This hotel was very disappointing. The room felt dingy and old. The pool is right next to an electrical power station which creates a very unpleasant view. The hotel is not worth the $150 we paid per night, it felt more like a 2 star motel.

Was this review helpful? Yes
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear Jaeliam, We are so sorry that your stay did not meet your expectations, and we appreciate that you took the time to provide us with feedback. Even when the comments are negative! We wish you all the best, wherever your future travels may take you. More 

Aliso Viejo, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 12, 2013

Must be honest! Wasn't planning on staying here, but the business manager booked and once found out, it was too late to change. Now after the fact, the mistake was a blessing. The hotel was very clean. Pretty good variety with breakfast. You can tell the rooms have been upgraded and modernized. Maybe the best thing about the property was... More 

Was this review helpful? Yes 1
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear One_Coach Thank you so much for your honesty, we appreciate you taking your time in letting others know about your experience with us and how much you enjoyed your stay. We strive very hard from our service to our cleanliness to make each and every guest's stay a great one. Once again thank you for your comments and we... More 

Vancouver Island
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 29, 2013

We had been very much looking forward to our 4 night stay at this hotel and felt pretty much let down by the end of it. We were given a room with a pop/ice machine virtually feet from our door that made a LOUD racket day and "night". When we complained after the first night we were told that there... More 

Was this review helpful? Yes
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear Guest, I would like to first thank you for taking the time to leave a review about your stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a... More 

Santa Barbara, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 25, 2013

We just returned from a two day stay at this place. It was terrible. The room was cramped, and the bathroom sink area was ridiculous. Barely enough room to set your toothbrush down. Forget anything else. The faucet in the tub was coming out of the wall. The toilet took at least 3 flushes to completely empty. First morning, we... More 

Was this review helpful? Yes 1
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear Azusalady, Thank You for your reviews and comments. So sorry that we did not live up to your expectations. I do understand that we are not the right hotel for everyone. All guest comments are taken seriously and we continuously make efforts to use any less than perfect reviews as training and coaching opportunities for our staff and management.... More 

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Additional Information about Holiday Inn Express Palm Desert / Rancho Mirage

Address: 74675 Hwy 111, Palm Desert, CA 92260
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Palm Desert / Rancho Mirage 2.5*
Number of rooms: 129
Reservation Options:
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Also Known As:
Holiday Inn Express Palm Desert / Rancho Mirage Hotel Palm Desert
Holiday Inn Palm Desert
Palm Desert Holiday Inn
Hotel Style:
#5 Business Hotel in Palm Desert
#6 Family Hotel in Palm Desert

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