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All 22 Palm Desert hotels

Holiday Inn Express Palm Desert / Rancho Mirage

2.5 of 5 Hotel   |   74675 Hwy 111, Palm Desert, CA 92260
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77%
Ranked #8 of 22 hotels in Palm Desert
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed July 8, 2012
Martin M San Diego, California
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239 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Palm Desert / Rancho Mirage
See the most recent reviews
San Diego, California
1 review
5 of 5 stars Reviewed July 8, 2012

Hands down best hotel in the desert. Great service, very clean, respectful staff and a great hotel expereince. Highly reccommended.

Was this review helpful? Yes
Management response:

Dear Trip Advisor reviewer, Thank you for taking the time to review the hotel based on your recent stay with us. I was delighted to read your positive comments regarding our hotel, the staff is always on hand to help with any special requests and I am pleased that we met your expectations. I will share your comments with our... More

newcastle
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 2, 2012 via mobile

This does what it says on the tin! Exactly what u expect from a Holiday Inn. Clean reasonable sized basic rooms. The pool was great and staff were fairly helpful though not with a great sense of urgency not the best holiday inn I've stayed in but not the worst by a long way..

Was this review helpful? Yes
Management response:

Dear Tedsmammy, We strive to give great and impressive service to all of our guests and it makes us happy to read we meet your expectations. We look forward to welcoming you back to our hotel. Once again thank you for the wonderful and kind words of praise. Sincerely, Luis Valderrama General Manager More

San Clemente, California
1 review
5 of 5 stars Reviewed June 28, 2012

This is an outstanding hotel with an efficent and frienly staff. The cookies at night are a great touch.

Was this review helpful? Yes
Management response:

Thank you for the great review. We are glad that you enjoyed your stay and that you were able to access so many of our amenities like our well known cookies offered to our guests at 6 pm everyday. More

Newport Beach, California, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 21, 2012

We have stayed here quite a few times and always feel at home. We always travel with our service dog Emerson and he is greeted by the entire staff each time we are there. Great hotel and what makes it best is the staff.

Was this review helpful? Yes 1
Management response:

Thank you for reviewing our hotel on Trip advisor. I am very glad to read about the positive experience at The Holiday Inn Express Palm Desert during the last 30 days. As you know, Emerson, your service dog is well liked by the hotel staff and other guests. We are glad to have you and Emerson as our guests. Again,... More

Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed June 11, 2012

Won this through a Priceline bid. It's in a very good location, close to the Paseo district and about a 20 minute drive to downtown Palm Springs along the 111. Best thing was that toom was clean, the aircon worked well, and patio with two chairs was a nice to sit out in (overlooked the parking lot and Best Western... More

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Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear Valued Guest, Thank you for taking the time in reviewing the Holiday Inn Express Palm Desert. We also appreciate your feedback as it is invaluable to us. I will share your comments with our staff on our next staff meeting. Thank you. More

Texas
Top Contributor
90 reviews 90 reviews
66 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed June 4, 2012

We got this hotel with a priceline booking as we have done many times. It is always consistent and the front desk staff is always so friendly. Our bathroom could have used a little more cleaning and the carpets are looking like they need to be cleaned, but other than that... we always love staying here. Mattresses usually are awesome..but... More

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Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Thank you for reviewing our Holiday Inn Express in Palm Desert, we are always happy to hear from our guest. Comments/Suggestions are well received by everyone in our team; it tells us what we’re doing right and where we need to improve. Thank you again for your review, we hope you have a wonderful day. More

Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 3, 2012 via mobile

Great value! Nice property. Old holiday inn, but better than most.

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Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Thank you very much for taking the time to review your recent stay with us at the Holiday Inn Express Palm Desert. The lemon water in the lobby is just that added little refreshing caring touch that makes our guests feel welcome! Again, I do appreciate your comments and feedback. More

Alberta, Canada
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 22, 2012

What I like about Holiday Inn Express is that you know what you are getting for your money, no 'extra charges' for things like parking or internet. I also like their complimentary breakfasts. This Holiday Inn Express was in a convenient location, clean, well run and provided good service. We stayed several nights. The guest laundry service (coin operated washer... More

Was this review helpful? Yes 1
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

I do appreciate your good comments and feedback very much despite your disappointment with the A/C. I would like to apologize for the inconvenience. You will be happy to know that we are addressing all the issues related to the A/C operations and hope that will choose to stay with us again in the future. Again, I do appreciate your... More

San Diego, California, United States
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 20, 2012

Did an overnight golf trip and stayed here at a great rate. The hotel was clean and centrally located to our needs. The issue came when the air conditioner kicked on. The A/C could have drowned out a jet taking off. There is also no way of controlling the flow of air, it is either on or off. So you... More

Was this review helpful? Yes
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Thank you very much for taking the time to review your recent stay with us at the Holiday Inn Express Palm Desert. I would like you to know that we take your feedback and concerns very seriously and I am disappointed that your experience was not enjoyable due to the A/C noise. The AC's can be an on-going struggle in... More

madison, wiscosnin
Top Contributor
65 reviews 65 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed May 10, 2012

Booked on Hotwire. I never do that now I know why. Location good. Hotwire claimed 95% love this property. Oooookkkkay. That surprises me. King room next to elevator. Tiny, window a/c very noisy. Dog doo smell in the lobby. Sink is so tiny, like a baseball cut in half. No room to spread out the make up. About 2 feet... More

Was this review helpful? Yes
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

As with any review or comment we are very concerned when a guest is dissatisfied even if the reservation has been made through a third party. All feedback, whether good or bad, can give us something to learn from and helps us to constantly improve our operations. I am sorry to hear that you are not part of the 95%... More

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Additional Information about Holiday Inn Express Palm Desert / Rancho Mirage

Also Known As:
Holiday Inn Express Palm Desert / Rancho Mirage Hotel Palm Desert
Holiday Inn Express Palm Desert / Rancho Mirage Hotel
Holiday Inn Express Palm Desert
Holiday Inn Palm Desert
Palm Desert Holiday Inn
Address: 74675 Hwy 111, Palm Desert, CA 92260
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Palm Desert
#13 Family Hotel in Palm Desert
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Palm Desert / Rancho Mirage 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express Palm Desert Rancho Mirage/Golf Hotel, directly in the city of Palm Desert, is in the heart of the 'World Capital of Golf'. This award winning quality Palm Desert hotel, known for its 'friendly and helpful staff,' awaits your next visit to Palm Desert, California. Stay where the leaders stay. Players from the PGA, LPGA and Senior PGA have made this hotel their home away from home. The Holiday Inn Express hotel is centrally located to over 120 'world class golf courses' and Coachella Valley's corporate community. Minutes from El Paseo, Palm Desert's renowned Shopping District, the Living Desert, Desert Willow & Indian Wells Golf Resorts, famous Palm Desert restaurants, the Bob Hope McCallum Performing Arts Center, Indian Wells Tennis Gardens, La Quinta Art Festival and world famous Palm Springs. When you are ready to unwind, take advantage of our large heated pool and spa, play an invigorating game of tennis or shuffleboard or workout in the executive gym. All rooms have semi-private patios or balconies. Start your day off right with our complimentary Express Start breakfast. In addition to breakfast, watch the events of the day on the 47' plasma screen TV and notice the new decor that includes fine leather furniture and granite throughout. ... more   less 
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