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Desert Springs JW Marriott Resort & Spa

4.5 of 5 74855 Country Club Dr, Palm Desert, CA 92260
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Certificate of Excellence 2014
Desert Springs JW Marriott Resort & Spa
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Desert Springs JW Marriott Resort & Spa
Desert Springs JW Marriott Resort & Spa
Desert Springs JW Marriott Resort & Spa
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1,342 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Desert Springs JW Marriott Resort & Spa
See the most recent reviews
San Diego, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 13, 2011

I treated my daughter and a few of her friends to a night at the JW Marriott in Palm Desert this past weekend and received nothing but glowing reviews from her. Having read some of the recent negative reviews about the strict security, I made sure that my daughter was informed about not smoking (ANYTHING!), keeping the music down, etc.... More 

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Montevideo, Uruguay
2 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed September 9, 2011

Below is the letter that I sent to Marriott's website, and to their GM's personal email that I was given (that subsequently was sent back for apparently not existing). On top of all of this, I just saw a charge at $250 for two nights of "Smoking Fee". These employees smelled marijuana in the halls near our multi-room suite, combed... More 

Was this review helpful? Yes 5
Atlanta, Georgia
Contributor
16 reviews 16 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 7, 2011

The rooms and sutes renovation looks great! The staff is always friendly and attentive. Room service is very good and quick. The Spa is to die for!

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Camarillo, California
1 review
2 of 5 stars Reviewed September 5, 2011

This resort is old and out-dated. It kind of has a dirt feel to it. We ate lunch at the Lakeview restaurant, the tables were old and scuffed and the chairs needed padding and they were very uncomfortable. Our lunch came to $55 for 2 people. My Cobb Salad was $16. It was nothing special, just a regular salad. I... More 

Was this review helpful? Yes
JWDesertSprings, General Manager at Desert Springs JW Marriott Resort & Spa, responded to this review

Dear CamarilloGramma: I wanted to take this opportunity and extend my apologizes for the inconvenience you experienced during your stay. The feedback you provided is critical to hear so we may ensure our future guests do not have the same experience. This will also allow us to focus our training on the specific areas you mentioned. In the future I... More 

Austin, Texas
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 5, 2011

Our family looked forward to a relaxing 7 day vacation at a 4 star resort. What we found was a small room that never cooled off, full size beds and lousy customer service. The check in process was efficient and the desk employees extremely friendly, offering delivery of a WSJ to our doorstep each morning. We never received delivery of... More 

Was this review helpful? Yes 1
JWDesertSprings, General Manager at Desert Springs JW Marriott Resort & Spa, responded to this review

Dear Missy1985_01: Thank you for taking the time to share your valuable and candid feedback with us. I was disappointed to learn that your last visit did not exceed your expectations. Please note that this is not a typical visit and I apologize that this was your experience. I have followed up with the individual departments regarding the newspaper and... More 

Philadelphia, Pennsylvania
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 4, 2011

I’ve never experienced anything like what happens at this hotel. During the week, it’s peaceful and serene. On the weekends, it’s flooded with a crowd that seems intent on being as loud and drunk as possible. They bring coolers full of alcohol and throw beer cans around the grounds. I don’t know how the staff puts up with such awful... More 

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Peoria, Arizona
Contributor
20 reviews 20 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 3, 2011

The property here was gorgeous, the staff was excellent, our room was beautiful, the restaurants were amazing - this was one of the nicest stays we have ever had!

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LONDON, ENGLAND
Top Contributor
135 reviews 135 reviews
87 hotel reviews
158 helpful votes 158 helpful votes
3 of 5 stars Reviewed September 1, 2011

We stayed for five nights in August in this Marriott and had a mixed experience. It is a massive construction, obviously built in the days when money was no object, with a truly huge lobby encompassing a multi level bar and indoor lake, with an enormous picture window view to the outside world. This was good as so often in... More 

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West Bay, Grand Cayman
Senior Reviewer
9 reviews 9 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed August 30, 2011

A group of eight of us decided to throw our friends bachelor(ette) at the JW and what a disappointment we were in for. We had a suite as well as two other king size bedrooms. The night of the party there were several of us having drinks and listening to music in the suite when we received a knock on... More 

Was this review helpful? Yes 4
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed August 30, 2011

Not up to JW Marriott standards. This hotel needs a renovation 5 years ago. Hallway carpet seams coming up. Hallway vinyl marked and seams separating. Rooms are badly outdated, 90's look. More a Wyndham feel than Marriott. Service...sporadic at best.

Was this review helpful? Yes 3
JWDesertSprings, General Manager at Desert Springs JW Marriott Resort & Spa, responded to this review

Dear Delicio: Thank you for posting your review on TripAdvisor. We’re sorry that you did not enjoy your stay as fully as you had hoped. I am happy to let you know that we just recently started to update our guest rooms and corridors to match the great look of our public areas. Hopfully we do get the chance to... More 

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Hotel Summarization (Beta)

What travelers say

  • Golf course(20)
  • Pool area(13)
  • Very nice(12)
  • Main pool(11)
  • Lobby bar(7)
  • CUSTOMER SERVICE(6)
  • Friendly and helpful(4)
  • Fitness center(3)

Additional Information about Desert Springs JW Marriott Resort & Spa

Address: 74855 Country Club Dr, Palm Desert, CA 92260
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Desert Springs JW Marriott Resort & Spa 4.5*
Number of rooms: 884
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Also Known As:
Desert Springs Jw Marriott Resort And Spa
Desert Springs Jw Marriott Hotel Palm Desert
Jw Marriott Palm Desert
Marriott Palm Desert
Palm Desert Marriott
Jw Marriott Desert Springs
Hotel Style:
#2 Business Hotel in Palm Desert
#3 Top resorts Hotel in Palm Desert
#6 Family Hotel in Palm Desert
#7 Romantic Hotel in Palm Desert

507 photos of this hotel

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