This hotel was a bit disappointing for a JW. The hotel grounds are lovely and our family enjoyed the many of the amenities. The boats were a big hit with our 8 and 9 year old boys, and the grounds were lovely. Unfortunately, we had several issues with the resort. Check-in was a breeze, and we were greeted by a... More

I have never been this impressed with a hotel before. Everything about this hotel was perfect. Very clean inside and out. The most friendly people I have ever experienced, from the front desk, to the people in the restaurants, employees walking past you, anywhere you were on the property. The golf course was excellent. I would recommend this place to... More

The resort in general seemed a little bit sub-standard than I've come to expect from a JW Marriott. The pool area was not as clean as I would expect (tables & chairs dirty) and had cheap plastic chairs and tables. However the rest of the resort was nice. I agree with 841ann about the crowd, come Thursday afternoon/Friday there was... More

Just stayed at the Desert Springs JW Marriot Resort. I was travelling with my family so I booked a suite. My wife was quite unhappy to find out that all of the suites are configured with two double beds in one room and a Murphy bed in the other room. My wife did not like paying in excess of $500... More

Just got back from a week's vacation. Last visit 25 yrs. ago and it is still the beautiful place I remembered. Even better. Fantastic, friendly service by all staff and immaculate rooms and property. My only tip...do your sightseeing on Sat. and Sun. and pool time during the weekdays. Weekends it is loaded with obnoxious, drunk and sloppy weekenders over... More

Recently attended an onsite meeting at this fabulous hotel. WOW! What a view from any location you may be standing in. Four pools, a very large spa with an additional pool, wonderful bar area and lush guest rooms. The service is beyond compare. Meeting space for all sizes of groups. Wide selection of restaurants and shops on the property. Highly... More

Here on a business trip, planning an upcoming meeting. Check in was prompt. Room was nice. Service from the manager in the lobby to the guy delivering a meal was great!! Everyone had a very positive attitude. They have done some extensive remodeling and upgrading since we were here last and, while I could not say I thought they needed... More

Spent the last 5 annual trips at this location. Normally the best experience ever which is why we keep coming back every year. After this visit I doubt we will ever return because of the terrible customer service. It is hard to find a Marriott which will bad mouth and blame their sister location for all of the issues but... More

My husband and I stay at many Marriott properties but we have never stayed where the staff were SO focused on its customers. Every area of the hotel was staffed with members asking if they could assist us with directions, recommendations or just saying "hello or good morning". Our room was available upon our arrival and they apologized that they... More