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Residence Inn Palm Desert

3.0 of 5 38305 Cook St, Palm Desert, CA 92211
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Residence Inn Palm Desert
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Residence Inn Palm Desert
Residence Inn Palm Desert
Residence Inn Palm Desert
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204 reviews from our community

Traveler rating
    73
    71
    37
    19
    4
See reviews for
51
79
9
23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fort Saskatchewan, Canada
2 reviews
3 of 5 stars Reviewed yesterday NEW via mobile

We just came back from our stay at the Residence Inn. There were things that I really enjoyed from this place and other that I did not. We arrived there on sunday to check in. We did arrive early as we came into Palm Springs early. The room was not ready till 5, an hour after check in. I had... More 

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St Louis
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

What a gem! The room is lovely the facilities are lovely! Next to a golf course The pool and spa area are very homey and definitely nice to use. The breakfast is typical of residence Inn The price was excellent. Only limitation for 5 stars is the location overall if you don't mind driving into different areas of Palm springs... More 

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San Jose, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

We (my wife and I) over 150 nights a year in hotels - we have fair but minimum requirements. We arrived on New Years Eve to a non functioning TV, poor WiFi (and its not the hotels fault but t-mobile and AT&T coverage is poor as well) and a non locking door. On new years day the room (nor our... More 

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Johnathan K, General Manager at Residence Inn Palm Desert, responded to this review

Thank you for staying with us in Palm Desert. Please forgive us for the issues that happened during your stay. The satellites had a failed amplifier which could not be fixed by the vendor until the following morning. We will have our technician test the Wi-Fi signals throughout the facility to ensure all access points are operating correctly. The lock... More 

Vancouver, Canada
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From the moment you enter to check in to the time we checked out ( 5 days) nothing but great service, comfortable large rooms & great full hot breakfasts. Nothing missing! Everything working just fine.

Was this review helpful? Yes 2
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This was the second time that we stayed at this hotel. The staff is very nice, but this stay was very poor. Since this is a residence inn, you kind of want to kick back and watch television during your stay. The cable television was not working properly. We were not getting any HDTV channels. The remote was also missing.... More 

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Johnathan K, General Manager at Residence Inn Palm Desert, responded to this review

Thank you for staying with us in Palm Desert. Please forgive us for the satellite reception issues. The situation has been corrected and all channels are working. Thank you for sharing your experience with us - I hope you will give us another chance in the future to serve you again. More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here for six nights. Check in was quick and effortless. Unfortunately, the room had a non working thermostat, a non flushing toilet, a malfunctioning front door/lock and unusable WiFi. Reina at the Front desk and Ernie from Maintenance quickly found us a suite that had everything working. Reina then upgraded us to a two bedroom suite and gave us... More 

Was this review helpful? Yes 1
Johnathan K, General Manager at Residence Inn Palm Desert, responded to this review

Thank you for staying with us in Palm Desert! I am very sorry to hear about your arrival experience. I will review your comments with our Chief Engineer to ensure the room you were in has been repaired. I hope you will allow us to serve you again during your next visit to the area. More 

Alice, Texas
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I have been staying here for 8 years on my annual trips to the desert. The hotel is pet friendly, has great facilities and a friendly staff. The hotel is centrally located to all the desert cities and close to IH 10. Near a great Golf course Desert Willow.

Was this review helpful? Yes 1
Edmonton, Alberta, Canada
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
206 helpful votes 206 helpful votes
4 of 5 stars Reviewed December 20, 2014

We really enjoyed our two bedroom two bathroom suite for a girls weekend away. Handy location for us (we had a car), just a 5-10 min drive from lots of shopping etc. no complaints! Beautiful scenery, room was reasonably well appointed, maybe not 5* but plenty nice and spacious for us!

Was this review helpful? Yes 2
Penticton, Canada
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 19, 2014

We loved this place ! The rooms were clean , spacious & comfortable . The staff were friendly & accommodating . The hot morning breakfast was great & delicious . On Monday , Tuesday & Wednesday we were impressed with the social hr that included complimentary wine , beer & tasty food . This was Above & beyond anything I... More 

Was this review helpful? Yes 1
Calmar Alberta
Contributor
15 reviews 15 reviews
14 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed December 18, 2014

We booked our stay with WestJet Vacations at this hotel. If if there is more than 2 of you,go for the 2 bedroom suite It Was Fabulous! The hotel staff,was very lovely & efficient,the rooms were very well appointed. Having a little kitchenette was perfect! The location is great! I cant say enough about this hotel,it hit the mark on... More 

Was this review helpful? Yes 1
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Additional Information about Residence Inn Palm Desert

Address: 38305 Cook St, Palm Desert, CA 92211
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Palm Desert 3*
Number of rooms: 130
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Also Known As:
Residence Inn Palm Desert Hotel Palm Desert
Palm Desert Residence Inn
Hotel Style:
#7 Romantic Hotel in Palm Desert

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