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Residence Inn Palm Desert

3.0 of 5 38305 Cook St, Palm Desert, CA 92211
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Residence Inn Palm Desert
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Residence Inn Palm Desert
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209 reviews from our community

Traveler rating
    73
    75
    38
    19
    4
See reviews for
52
82
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23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dublin, OH
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

* The front desk person was very nice, friendly and pleasant. She gave us a "welcome bag" with a bottle of water and some snacks. We'd never seen any other Residence Inn or Marriott do that, so that was a nice surprise. * The breakfast area was very nice and it was easy to find a table. * The room... More 

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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We booked this on a last minute trip hoping to get some sunshine and warn weather. The over all property was great! Pool area was fairly clean, makes you feel like you are at tropical resort. The breakfast was great! Not your typical continental breakfast. As others mentioned they have no elevators so keep that in mind. We were placed... More 

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Los Angeles, California
Top Contributor
203 reviews 203 reviews
33 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 3 weeks ago

What you expect from Residence Inn. Generous sized room. Kitchen area with full sized refrigerator. Desk with numerous outlets. Big screen TV with range of channels. Small sitting area outside. Public area includes pool and three Jacuzzis, tennis courts, outside seating around fire pit. (We only used one Jacuzzi.) Morning breakfast included. This was disappointing. A thin selection. Lots of... More 

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Alberta
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this property over Thanksgiving, 10 days in Non/Dec 2014. Property is maybe a bit dated but clean, staff all friendly/ helpful. Breakfast is what you expect... No complaints but not outstanding. Free wine/ beer a few nights ... Only complaint would be the couple nights they did some maintenance in the hot tubs so they were out... More 

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Maryland
Top Contributor
167 reviews 167 reviews
9 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The first thing I want to be clear about is that in many ways this is a fine Residence Inn, up to par with our expectations. But...it is not a regular hotel but a semi-circle of two-story smaller buildings open to the road. We came in quite late and with clearly few options we were assigned a room in Building... More 

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Johnathan K, General Manager at Residence Inn Palm Desert, responded to this review

Thank you for staying with us in Palm Desert and for sharing your experience. While our property does not have elevators we do have our staff available for baggage assistance when needed. Please forgive us for the noise disturbance - we would never want for any of our guests to lose out on their sleep. Thank you again for staying... More 

Fort Saskatchewan, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

We just came back from our stay at the Residence Inn. There were things that I really enjoyed from this place and other that I did not. We arrived there on sunday to check in. We did arrive early as we came into Palm Springs early. The room was not ready till 5, an hour after check in. I had... More 

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Johnathan K, General Manager at Residence Inn Palm Desert, responded to this review

Thank you for staying with us and sharing your experience. I am very sorry to hear of the issues that happened from your arrival to your departure. I will personally follow up with my department managers to ensure this was an isolated event and to ensure further training is completed with our front desk and housekeeping. Thank you again for... More 

St Louis
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 9, 2015

What a gem! The room is lovely the facilities are lovely! Next to a golf course The pool and spa area are very homey and definitely nice to use. The breakfast is typical of residence Inn The price was excellent. Only limitation for 5 stars is the location overall if you don't mind driving into different areas of Palm springs... More 

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San Jose, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 of 5 stars Reviewed January 4, 2015

We (my wife and I) over 150 nights a year in hotels - we have fair but minimum requirements. We arrived on New Years Eve to a non functioning TV, poor WiFi (and its not the hotels fault but t-mobile and AT&T coverage is poor as well) and a non locking door. On new years day the room (nor our... More 

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Johnathan K, General Manager at Residence Inn Palm Desert, responded to this review

Thank you for staying with us in Palm Desert. Please forgive us for the issues that happened during your stay. The satellites had a failed amplifier which could not be fixed by the vendor until the following morning. We will have our technician test the Wi-Fi signals throughout the facility to ensure all access points are operating correctly. The lock... More 

Vancouver, Canada
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 2, 2015

From the moment you enter to check in to the time we checked out ( 5 days) nothing but great service, comfortable large rooms & great full hot breakfasts. Nothing missing! Everything working just fine.

Was this review helpful? Yes 2
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 1, 2015

This was the second time that we stayed at this hotel. The staff is very nice, but this stay was very poor. Since this is a residence inn, you kind of want to kick back and watch television during your stay. The cable television was not working properly. We were not getting any HDTV channels. The remote was also missing.... More 

Was this review helpful? Yes
Johnathan K, General Manager at Residence Inn Palm Desert, responded to this review

Thank you for staying with us in Palm Desert. Please forgive us for the satellite reception issues. The situation has been corrected and all channels are working. Thank you for sharing your experience with us - I hope you will give us another chance in the future to serve you again. More 

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Additional Information about Residence Inn Palm Desert

Address: 38305 Cook St, Palm Desert, CA 92211
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Palm Desert 3*
Number of rooms: 130
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Also Known As:
Residence Inn Palm Desert Hotel Palm Desert
Palm Desert Residence Inn
Hotel Style:
#10 Romantic Hotel in Palm Desert

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