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Residence Inn Palm Desert

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38305 Cook St, Palm Desert, CA 92211
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Residence Inn Palm Desert
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230 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hong Kong, China
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Very nice styled rooms. Loved the 2-bedroom unit with 2 baths. It is well maintained. Lovely pool especially on a hot day. A small gym, but it will get through your workouts. Palm desert is a very quaint city, nothing much to do except a lot of R&R. If you need a good break from the hustle and bustle of... More 

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Bloomington, Indiana
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This property is a bit tired; new appliances and updated rooms, the outside of the buildings needs more TLC. That being said, the staff couldn't be nicer and the common areas are impeccably well maintained. We would definitely return. There are a number of rooms with a view but buildings close to the pool have limited views. Building 2,3, &... More 

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Wilmington, North Carolina
Level Contributor
94 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed June 28, 2015

This Residence Inn is up to the standard that I have come to expect from Marriott. My room is clean, comfortable and well appointed. The hotel staff is friendly. It seems to me that the pool is temperature controlled. On my previous trip to this area I stayed at a different hotel. The pool there was like bath water. The... More 

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Las Vegas, Nevada
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed June 17, 2015

We have stayed at this facility several times in the past, it is centrally located near golf courses, fine dining, shopping and all the actives in the greater Palm Desert, Palm Springs area. Located just off hwy 10 on Cook St it is easy to find. Rooms are modern and well decorated with cooking facilities and a full size refrigerator,... More 

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Del Mar, California
Level Contributor
464 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 323 helpful votes
3 of 5 stars Reviewed May 26, 2015

We found this property to be one of your standard Residence Inn's. The rooms were clean with all of the standard amenities you would expect at these hotels. The pool area was good size with plenty of lounge chairs. The breakfast was okay and very typical for a Residence inn. The service was fine at breakfast and at the front... More 

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Johnathan K, General Manager at Residence Inn Palm Desert, responded to this review

Michael, Thank you for staying with us in Palm Desert and sharing your experience. I am sorry we were unable to exceed your expectations during your stay. We will be using your comments for additional staff training and standards/product review. I do hope we see you next time your travels bring you to the area. More 

Redondo Beach, California
Level Contributor
127 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 stars Reviewed May 26, 2015

We stayed here Memorial Weekend, so we expected the hotel to be busy. We arrived late, after having spent the day at the Desert Premium Outlet Malls, which is 40 minutes from the hotel. On entering the room there was a mold odor. My nose led me to the beds and I found mold on the walls behind the beds... More 

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1 review
2 of 5 stars Reviewed May 26, 2015

Due to a housing emergency we stayed there for a month. The breakfast service was great and there was another woman that would hose off the tables in the morning that was very sweet. But the housekeeping did not come every day, it would be 3 or 4 days before they would come. I got my own towels a lot... More 

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Johnathan K, General Manager at Residence Inn Palm Desert, responded to this review

Debbie, Thank you for staying with us and sharing your experience. I do apologize for the issues with our housekeeping staff as all guest rooms are to be serviced every day. I will follow up with my housekeeping department and maintenance department to ensure the issues you mentioned will not reoccur. I can assure you that our property was sold... More 

San Luis Obispo, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 26, 2015

Friendly staff, comfortable rooms, and full breakfast. I always stay at this hotel when in the Palm Springs area. It is next to a golf course and those views are great. The hotel is within 15 minutes of downtown Palm Springs and just minutes away from grocery stores, Starbucks, etc.

Was this review helpful? Yes 1
Los Angeles, California
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 25, 2015

Stayed in a 2-bedroom (king, doubles), 2 bathroom suite with living room and a full kitchen. Family loved that the room had a balcony. Furniture on our balcony was more modern than some of the other rooms. Room decor was lively and rich in colors. Being in Palm Desert for a tournament, the location was great, within a few minutes... More 

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Dallas, Texas
1 review
5 of 5 stars Reviewed May 23, 2015

The hotel was a bit disorganized at the front desk, but nothing major. We loved the breakfast and the outdoor areas. I do have to say, however, that we tried last week to book for next year's tennis tournament and thet are requiring a 9 night stay and charging over $300 per night which seems excessive for a Residence Inn.... More 

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