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All 22 Palm Desert hotels

Shadow Mountain Resort and Club

3.5 of 5 Resort   |   45750 San Luis Rey, Palm Desert, CA 92260
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Shadow Mountain Resort and Club
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Ranked #14 of 22 Hotels in Palm Desert
A recent review
5 of 5 stars reviewed 1 week ago
Icunurse1 Brentwood, California
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69 reviews from our community

Traveler rating
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    10
    2
    0
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14
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1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brentwood, California
2 reviews
5 of 5 stars Reviewed 1 week ago

This resort is my favorite place to stay when I am in Palm Desert! The grounds are beautifully manicured and the large pool is the STAR of the show! Equally fantastic are the pleasant staff, especially a gentleman by the name of Christopher. He operates the front desk and he is always a friendly face to see upon our arrival.... More

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 3 weeks ago

It was a nice visit. The poolarea is clean and well taken care of. It's a little bit old standard in the rooms but nothing that disturbes. It's clean and not broken. We lived in a villa with two floors. 3 bedrooms, 2 bathrooms, 1 toilet a large livingroom with a open kitchen and dining area. Dubblegarage in the house.... More

Was this review helpful? Yes
Management C, Owner at Shadow Mountain Resort and Club, responded to this review

We are glad you enjoyed your visit and accommodations, but wish we would have been proactive in providing a roll away bed sooner. The out of order bed now repaired, we do appreciate your comments. We look forward to your return, and are happy your family enjoyed themselves! More

Airdrie, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 20, 2014

We booked this resort hoping for a nice unit. After circling around trying to find the place, which is off the beaten path, we requested a nice updated room, and were told it was "very nice". Wrong. The beds were squeaky, the screen door is very close to falling right out, the sheets were scratchy and the bedspreads thin, the... More

Was this review helpful? Yes 1
Management C, Owner at Shadow Mountain Resort and Club, responded to this review

Many thanks for sharing your frank comments. We hope to better serve our guests needs by now offering email surveys to help us know specifics with each room. Thank you for noticing our 16 tennis courts and huge figure eight pool. We do hope you return for a better experience next time. Thanks, again! More

Orange County, California
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 28, 2014

My husband and I absolutely love coming here. When we were talking about my 40th birthday, right away I said Shadow Mountain! My favorite vacation spot! We visited on the weekend of September 12th and as usual everything was perfect. The front desk manager is wonderful. She gave us a perfect room and made my birthday weekend wonderful! I can't... More

Was this review helpful? Yes 3
Management C, Owner at Shadow Mountain Resort and Club, responded to this review

Not sure how we missed your nice review but are so happy your birthday was special and that you choose Shadow Mountain to celebrate! We appreciate your continued patronage and look forward to seeing you again soon. More

Top Contributor
455 reviews 455 reviews
54 hotel reviews
167 helpful votes 167 helpful votes
4 of 5 stars Reviewed July 11, 2014 via mobile

We stayed here before and loved the location but hesitated returning due to a few past issues. We are glad we returned! The grounds, especially the pool area, are expansive. Several two story buildings house creek side and poolside rooms. No elevator but steps have low risers. Our king studio was updated with tile, walk in shower, flat screen, decor... More

Was this review helpful? Yes 4
Management C, Owner at Shadow Mountain Resort and Club, responded to this review

We're so glad you returned for another visit. Thank you for mentioning our attentive staff, and our great location. You may have also noticed we are upgrading our lobby and sure hope you come back to see it. We appreciate your patronage. More

Los Angeles, California
Top Contributor
55 reviews 55 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 8, 2014 via mobile

Stayed here on a Business Retreat. At first sight my thoughts were outdated, not sure what to expect. What a pleasant surprise. Our Room was very nice despite it is an older resort. It actually was a 2 bedroom condo unit that was in impeccable condition. Very comfortable. The Pool is Great! The one BIG Bonus for me is the... More

Was this review helpful? Yes 2
Management C, Owner at Shadow Mountain Resort and Club, responded to this review

Many thanks for the nice comments. The resort is tucked away but still walking distance to so much the south Palm Desert offers. We appreciate you giving us a try and hope to see you back again soon! More

Yorba linda
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 29, 2014 via mobile

My husband and I love to come to this resort. Why? 1. The pool is amazing. Salt water, clean, and cool. 2. The manager and staff are amazing. My husband and I try to come at least 3-4 times a year. The last couple of visits there were issues with first the heat and then the air. But the manager... More

Was this review helpful? Yes 3
Management C, Owner at Shadow Mountain Resort and Club, responded to this review

Thanks so much for your kind remarks of our front desk manager. I agree, she is wonderful! We look forward to having you both back soon to relax in our huge figure-8 pool. More

Orange County
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 28, 2014

The only positive I can think of is that the main pool is nice. There are so many negatives. But I'll highlight just a few. The room was dated and shabby. The bedspread had giant stains but they were nice about switching it out. The room smelled, every now and then, like diarrhea. There were NO nice touches that made... More

Was this review helpful? Yes 2
Management C, Owner at Shadow Mountain Resort and Club, responded to this review

So sorry for your first visit being a bad experience. If you are so inclined I would like to welcome you for a return visit, please contact the GM. We appreciate you giving us a try. More

Glendale, California
Top Contributor
177 reviews 177 reviews
93 hotel reviews
231 helpful votes 231 helpful votes
3 of 5 stars Reviewed April 1, 2014

We came here because the golf course was the location of a car show we were exhibiting in and we felt the hotel would be most convenient. Upon checking in we were informed that this isn't a hotel, every unit is privately owned and different. Our room seemed dated and the bed & pillows were past their prime. The parking... More

Was this review helpful? Yes 3
Management C, Owner at Shadow Mountain Resort and Club, responded to this review

We are very grateful you stayed with us for the amazing Desert Concorso car show at the golf club. I'm sorry the property did not meet your expectations. While we offer services of a hotel, our resort consists of individually owned condos and each one has different decor. We do, however, have certain standard requirements and will remedy the situation.... More

Kirkland, Washington
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 27, 2014

We enjoyed a nearly ideal Christmas vacation at the Shadow Mt Resort Dec. 2013. Following the advise here we requested a newer unit and were happy to find a spacious, hotel like room that was newly remodeled. Every detail of the remodel was of the highest quality and we felt cosy and comfortable in our ground floor room with a... More

Was this review helpful? Yes
Management C, Owner at Shadow Mountain Resort and Club, responded to this review

We appreciate your detailed comments on our resort, our location and the value you experienced before the Christmas holiday. It is truly one of the most beautiful times of the year and a nice reprieve before the hustle and bustle of the season. We hope you make it back again soon as our temps are still in the 70s and... More

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Additional Information about Shadow Mountain Resort and Club

Address: 45750 San Luis Rey, Palm Desert, CA 92260
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Shadow Mountain Resort and Club 3.5*
Number of rooms: 80
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Also Known As:
Shadow Mountain Resort And Club Hotel Palm Desert
Shadow Mountain Hotel
Shadow Mountain Resort Palm Desert

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