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All 22 Palm Desert hotels

Shadow Mountain Resort and Club

3.5 of 5 Resort   |   45750 San Luis Rey, Palm Desert, CA 92260
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84%
Ranked #15 of 22 hotels in Palm Desert
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65 people have reviewed this hotel

Traveler rating
    22
    32
    9
    2
    0
See reviews for
12
26
3
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
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English first
Top Contributor
453 reviews 453 reviews
54 hotel reviews
158 helpful votes 158 helpful votes
4 of 5 stars Reviewed July 11, 2014 via mobile

We stayed here before and loved the location but hesitated returning due to a few past issues. We are glad we returned! The grounds, especially the pool area, are expansive. Several two story buildings house creek side and poolside rooms. No elevator but steps have low risers. Our king studio was updated with tile, walk in shower, flat screen, decor... More

Was this review helpful? Yes 2
Management C, Owner at Shadow Mountain Resort and Club, responded to this review

We're so glad you returned for another visit. Thank you for mentioning our attentive staff, and our great location. You may have also noticed we are upgrading our lobby and sure hope you come back to see it. We appreciate your patronage. More

Los Angeles, California
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 8, 2014 via mobile

Stayed here on a Business Retreat. At first sight my thoughts were outdated, not sure what to expect. What a pleasant surprise. Our Room was very nice despite it is an older resort. It actually was a 2 bedroom condo unit that was in impeccable condition. Very comfortable. The Pool is Great! The one BIG Bonus for me is the... More

Was this review helpful? Yes
Management C, Owner at Shadow Mountain Resort and Club, responded to this review

Many thanks for the nice comments. The resort is tucked away but still walking distance to so much the south Palm Desert offers. We appreciate you giving us a try and hope to see you back again soon! More

Yorba linda
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 29, 2014 via mobile

My husband and I love to come to this resort. Why? 1. The pool is amazing. Salt water, clean, and cool. 2. The manager and staff are amazing. My husband and I try to come at least 3-4 times a year. The last couple of visits there were issues with first the heat and then the air. But the manager... More

Was this review helpful? Yes 1
Management C, Owner at Shadow Mountain Resort and Club, responded to this review

Thanks so much for your kind remarks of our front desk manager. I agree, she is wonderful! We look forward to having you both back soon to relax in our huge figure-8 pool. More

Orange County
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 28, 2014

The only positive I can think of is that the main pool is nice. There are so many negatives. But I'll highlight just a few. The room was dated and shabby. The bedspread had giant stains but they were nice about switching it out. The room smelled, every now and then, like diarrhea. There were NO nice touches that made... More

Was this review helpful? Yes 2
Management C, Owner at Shadow Mountain Resort and Club, responded to this review

So sorry for your first visit being a bad experience. If you are so inclined I would like to welcome you for a return visit, please contact the GM. We appreciate you giving us a try. More

Glendale, California
Top Contributor
156 reviews 156 reviews
89 hotel reviews
233 helpful votes 233 helpful votes
3 of 5 stars Reviewed April 1, 2014

We came here because the golf course was the location of a car show we were exhibiting in and we felt the hotel would be most convenient. Upon checking in we were informed that this isn't a hotel, every unit is privately owned and different. Our room seemed dated and the bed & pillows were past their prime. The parking... More

Was this review helpful? Yes 3
Management C, Owner at Shadow Mountain Resort and Club, responded to this review

We are very grateful you stayed with us for the amazing Desert Concorso car show at the golf club. I'm sorry the property did not meet your expectations. While we offer services of a hotel, our resort consists of individually owned condos and each one has different decor. We do, however, have certain standard requirements and will remedy the situation.... More

Kirkland, Washington
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 27, 2014

We enjoyed a nearly ideal Christmas vacation at the Shadow Mt Resort Dec. 2013. Following the advise here we requested a newer unit and were happy to find a spacious, hotel like room that was newly remodeled. Every detail of the remodel was of the highest quality and we felt cosy and comfortable in our ground floor room with a... More

Was this review helpful? Yes
Management C, Owner at Shadow Mountain Resort and Club, responded to this review

We appreciate your detailed comments on our resort, our location and the value you experienced before the Christmas holiday. It is truly one of the most beautiful times of the year and a nice reprieve before the hustle and bustle of the season. We hope you make it back again soon as our temps are still in the 70s and... More

San Francisco, California
Contributor
11 reviews 11 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 11, 2014

First time visitor in January... had a lovely visit! Staff was courteous and relaxed, beautiful and quiet area and facilities. 16 tennis courts, multiple pools, gated low-key community. Set in a residential area but only 2-3 blocks from El Paseo - the high-end shopping area which is fun to walk around. We were upgraded to a 2-bedroom unit (requested 1-bedroom)... More

Was this review helpful? Yes 1
Management C, Owner at Shadow Mountain Resort and Club, responded to this review

Thank you for the kind words about our staff, many of whom have been working here for several years. Your visit in January most likely included our warm, sunny days we have experienced this winter, a bit warmer than usual. And, our location is prime being walking distance to El Paseo yet tucked away in a quiet residential area. We... More

Top Contributor
103 reviews 103 reviews
35 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed February 1, 2014

We stayed here for 6 wonderful nights -- probably influenced by the fabulous weather we experienced. We were in a studio on the 2nd floor in room 224 which provided us a very scenic views of the mountains and the central pool. The room furniture was a bit dated but for the most part very clean and suitable for our... More

Was this review helpful? Yes 1
Management C, Owner at Shadow Mountain Resort and Club, responded to this review

We are so pleased you enjoyed your visit in one of our poolside studios with great views. Unit 224 is new on our program and the homeowner has plans to upgrade furnishings, so perhaps you can request it again to see the improvements. Thank you for noticing our nostalgic photos of our history that we are very proud of. We... More

Top Contributor
453 reviews 453 reviews
54 hotel reviews
158 helpful votes 158 helpful votes
2 of 5 stars Reviewed January 21, 2014

Like the location near shops and dining. A big tennis club. Gated community. Did not care for bed, pillows or linens. Crumbly bits in the sheets. Enjoyed the pool view. No dining on site during our stay. A kitchenette in the room. Wood shutters and tile floors good for those with allergies. Tableware, a sofa and cafe dining area, along... More

Was this review helpful? Yes 1
Management C, Owner at Shadow Mountain Resort and Club, responded to this review

Thanks for taking the time to comment. I'm sorry you did not sleep well and certainly need to know when the bed is not up to par (or sheets and pillows). I hope you will try us again, and am glad you enjoyed the visit and amenities. More

Portland. Oregon
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 11, 2014

We were lucky to be able to rent a studio just 2 weeks before Christmas for Christmas week the studio was adequate, could use some updating, but was clean and nothing to complain about, and the price was reasonable. The studios are individually owned, so I am sure they vary in quality.. The location of the resort is fantastic...2 blocks... More

Was this review helpful? Yes
Management C, Owner at Shadow Mountain Resort and Club, responded to this review

Thank you for your candid comments. I will review them with staff in hopes your next visit is even better. While our condos are individually owned we do hold high standards and appreciate your feedback. I'm glad you enjoyed good tennis and our prime location. More

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Additional Information about Shadow Mountain Resort and Club

Address: 45750 San Luis Rey, Palm Desert, CA 92260
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Shadow Mountain Resort and Club 3.5*
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Also Known As:
Shadow Mountain Resort And Club Hotel Palm Desert
Shadow Mountain Hotel
Shadow Mountain Resort Palm Desert

51 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style
#6 Top resorts Hotel in Palm Desert
Hotel Class
Official Description (provided by the hotel)
Charming resort, breathtaking views, figure-eight swimming pool, home to Desert Tennis Academy lessons & clinics. Located in the heart of Palm Desert, CA the Resort is walking distance to the shops, restaurants and art galleries along the famed El Paseo. Guests have access to cafe & bar, complimentary tennis on 16 tennis courts, tennis pro-shop, pools, jacuzzis, fitness room, massage services, saunas, poolside patio BBQ, volleyball, basketball, bicycle rentals, and more. ... more   less 
Number of rooms
80

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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