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Hampton Inn & Suites Palm Desert

2.5 of 5 74-900 Gerald Ford Drive, Palm Desert, CA 92211
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Certificate of Excellence 2014
Hampton Inn & Suites Palm Desert
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Hampton Inn & Suites Palm Desert
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287 reviews from our community

Traveler rating
    143
    86
    36
    17
    5
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80
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22
50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hampton Inn & Suites Palm Desert
See the most recent reviews
Los Angeles, California
Top Contributor
69 reviews 69 reviews
17 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed May 19, 2014

We stayed there for one night as we were heading to our friends wedding in Indio . The Hotel is very clean The staff is very welcoming and helpful, The room was specious and we even got breakfast with no extra charge.Nice. For the price we paid (That was awesome) we couldn't ask for a better place . We definitely... More 

Was this review helpful? Yes 1
HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this review

Dear Dafna G, Hi! My name is Maria Banning and I am the Front Office Manager for the Hampton Inn and Suites! On behalf of the hotel, I can say that we truly are glad to hear the positive response and feedback from you! We are delighted that you were pleased with your spacious room, cleanliness of the hotel and... More 

Seattle, Washington
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed May 14, 2014

Stayed at this Hampton Inn May 2014 for 3 nights. Requested and received an upper level floor King room. The view was ok, as it looked out over the entry and the gas station across the street. Bed was comfortable and the room was clean. Towels were normal, nothing great, would've expected a bit better towel for a hotel of... More 

Was this review helpful? Yes
HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this review

Dear mkemows, Thank you for taking the time out of your busy schedule to review our hotel on Trip Advisor! We appreciate the information you've shared with us and we are glad to know that our hotel and staff met all of your expectations. We are happy you found our rooms to be clean, beds comfortable and that you enjoyed... More 

Wisconsin
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed May 4, 2014

Nice hot tub and pool for a less expensive hotel. My bed was comfortable. Nice breakfast, good location and friendly staff. Our air conditioner worked just fine in the 97 degree heat. They had a nice tv in breakfast room. Breakfast room was airy and sunny. Cookies upon check in was a nice touch.

Was this review helpful? Yes
HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this review

Dear BillieBob, On behalf of the hotel, I can say that we truly are glad to hear the positive response and feedback from you on Trip Advisor! We are glad you enjoyed breakfast, hasd a comfortable room and also found the staff to be friendly! You can be confident I will share your comments with them. Please let me know... More 

Phoenix, Arizona
2 reviews
4 of 5 stars Reviewed May 1, 2014

Looking for a good place to stay, convenient, not in the bustle of Palm Springs but still near restaurants, etc. This is a good choice. The breakfast, while standard, was served nicely and had decent quality. The Internet access was good.

Review collected in partnership with Hampton

Was this review helpful? Yes
HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this review

Dear KennethWeene, Thank you for taking the time to review our hotel on Trip Advisor. We appreciate the information you've shared with us and we are delighted that our hotel and staff met all of your expectations. Please let me know if you need anything during your future stays with us. Thank you again for choosing to stay with us... More 

Los Angeles
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 28, 2014

Robert Smith was very personable and helped with our luggage when there were no luggage carts. The swimming pool was so cold that it was practically unusable. The air conditioner compressor on the roof (I assume that this is what is was) made an unpleasant vibration noise even when our A/C was off.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this review

Dear LA108, Hello, my name is Maria and I'm the Front Desk Manager at the Hampton Inn & Suites hotel in Palm Desert, CA. On behalf of the hotel, I'd like to let you know that we truly appreciate your honest response regarding your stay with us, because our guest’s feedback is very important for continually improving our hotel. You... More 

San Francisco, California
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed April 26, 2014

First the good - the cost was very reasonable. The free breakfast was better than most. The room was clean. Now the issues - the most crucial was that the bed was like a slab of concrete. Rock hard and extremely uncomfortable. Tossed and turned all night long as could not get comfortable and woke up every few hours all... More 

Was this review helpful? Yes 1
HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this review

Dear CB90292, Thank you for taking the time to review our hotel on Trip Advisor. We appreciate the information you've shared with us. I would like to apologize for the hotel not meeting your expectations regarding the comfort our beds and noisy AC. All of our products including the beds are part of the standard set forth by Hilton and... More 

Richmond, Virginia
Top Contributor
162 reviews 162 reviews
55 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed April 23, 2014

The hotel was very clean and my room and bed were very comfortable. The breakfast area was very clean and well stocked. The hotel looks fairly new and is well kept. The hotel is not real close to a lot of restaurants but then it's only about a 15 minute ride to the downtown area and the airport. The staff... More 

Was this review helpful? Yes 1
HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this review

Dear drrosenthal, Thank you for taking the time out of your busy schedule to review our hotel on Trip Advisor! We appreciate the information you've shared with us and we are glad to know that our hotel and staff met all of your expectations. We are happy you found our rooms and breakfast area to be very clean and the... More 

Reno, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed April 22, 2014

This hotel is very well located and the staff should all be given awards for their warm and welcoming manners. A couple of the ladies actually remembered us from a previous stay. The dinners served are very nice and we are sure all guests enjoying having dinner and breakfast served in such a homey manner. this is a very nice... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Santa Barbara, California
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 16, 2014

Stayed here because the nearby casinos are way to expensive to stay in. We stayed in room 203 double queen with a sofa bed. Nice clean room and a good place to stay. The staff was very friendly especially Lena Woodson from the front desk. She always had a smile for you. She made our stay very Pleasant! Great job... More 

Was this review helpful? Yes 1
HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this review

Dear Bebe V, Thank you for the glowing review on Trip Advisor! We are thrilled to know you found our hotel to have "nice clean rooms and our staff was very friendly, especially Lena. ! I will be sure to share your comments with her and I am sure she will be pleased and happy to know that her hard... More 

St. John's, NL
Top Contributor
78 reviews 78 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed April 2, 2014

We booked online 3 weeks before we went. We arrived at 4 p.m. and were told our room wasn't ready and asked if we would come back in an hour. As we were invited out for dinner at 5 we said no and asked if something could not be done. We were told to sit and wait. We sat in... More 

Was this review helpful? Yes 1
HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this review

Dear BHJ1936, Thank you for your honest and detailed review of our hotel on Trip Advisor. We appreciate the information you've shared with us. I want to sincerely apologize for the hotel not meeting your expectations. We want our guests to have the best experience possible where every part of their stay is pleasant and comfortable. You can be confident... More 

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Additional Information about Hampton Inn & Suites Palm Desert

Address: 74-900 Gerald Ford Drive, Palm Desert, CA 92211
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Palm Desert 2.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Hampton Inn And Suites - Palm Desert
Hampton Inn & Suites - Palm Desert Hotel Palm Desert
Hampton Inn Palm Desert
Palm Desert Hampton Inn
Hotel Style:
#4 Business Hotel in Palm Desert
#5 Family Hotel in Palm Desert
#8 Romantic Hotel in Palm Desert

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