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Hampton Inn & Suites Palm Desert

2.5 of 5 74-900 Gerald Ford Drive, Palm Desert, CA 92211
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Certificate of Excellence 2014
Hampton Inn & Suites Palm Desert
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Hampton Inn & Suites Palm Desert
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278 reviews from our community

Traveler rating
    141
    84
    33
    15
    5
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76
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48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cincinnati
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I had a wonderful experience at the Hampton Inn and Suits at Palm Desert, CA. My room was clean and quiet and the bed was wonderful. The hotel staff was helpful and the location of the hotel was perfect for my needs. There were many great restaurants near my hotel.

Review collected in partnership with Hampton

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Sydney, Australia
Contributor
16 reviews 16 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Arrived at 315pm. Check in is 300pm. After waiting 15 minutes we were asked to wait another 15 minutes, was this ok? The hotel is in the middle of BF nowhere so we had no choice. While we waited two other rooms arrived and checked in but we had to wait. Girl on front desk wasn't sorry or apologetic at... More 

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HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this review

Dear Ballsdeeep, Thank you for taking the time to review our hotel on Trip Advisor. We appreciate the information you've shared with us. I would like to apologize for the hotel not meeting your expectations. The specific concerns you addressed in your survey feedback concerning staff, check-in, guest room and the location are important details to look at so we... More 

Holland, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

This is a less-than-adequate, too-expensive stop along a road with no significant customer service, only one very slow elevator, and a non-helpful staff. Avoid it, and look for a better place at a better value.

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HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this review

Dear Wayne AB, Thank you for taking the time to review our hotel on Trip Advisor. We appreciate the information you've shared with us. I would like to personally apologize for the hotel not meeting your expectations. The specific concerns you addressed in your survey feedback concerning noisy ventilation, slow elevator and a non-helpfull staff are important details for us... More 

Tucson, Arizona
Top Contributor
96 reviews 96 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We booked months in advance to be sure to have a room for our preferred 5-day vacation dates. The room was ready and waiting when we arrived; check-in was a breeze. Room was clean, spacious and well-stocked. There was no stand in the room to set the suitcase on, so we improvised with the ottoman. It was an accessible room... More 

Was this review helpful? Yes 1
HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this review

Dear Cranking Chick, Hello, my name is Maria and I'm the Front Desk Manager at the Hampton Inn & Suites hotel in Palm Desert, CA. On behalf of the hotel, I'd like to let you know that we truly appreciate your honest and detailed response regarding your stay, because our guest’s feedback is very important to us! We want our... More 

San Diego, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Wonderful hotel with good location, clean new rooms, and a good breakfast. We stayed 2 nights and will return to the same hotel next time we are in the area. There is a pool but we didn't go in since it wasn't warmer than 50 degrees the whole time we were in the area.

Review collected in partnership with Hampton

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HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this review

Dear Juli W, Thank you for reviewing our hotel on Trip Advisor. We greatly appreciate the information you've shared with us. We are happy that you will return to stay with us because you had such a pleasant stay! I will be sharing your comments with all our team members. Sincerely, Maria Banning Front Office Manager 74900 Gerald Ford Dr... More 

Houston, Texas
Top Contributor
51 reviews 51 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We came for Christmas break with the family. The first day we had an issue with the room, the room would not fit all of us. The receptionist was not helpful trying to find us a better room. Later when we talked to the night receptionist, Jojo, she was great. She did all her best to accommodate us and found... More 

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HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this review

Dear ametwalli, On behlaf of the entire hotel and staff here at The Hampton Inn and Suites I would like to thank you for the wonderful review on Trip Advisor! We are happy that although you had an issue, it did not spoil your holiday vacation! We are glad we were able to accommodate your needs and you were able... More 

Blythe, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

If you are in this area and you do not choose this hotel you will regret it. It's so clean, comfortable, and convenient, and the best part is that they have the best staff anywhere you will ever find. ALL of them from desk to kitchen to housekeeping to landscapers. Its AMAZING. They are close to everything but have an... More 

Review collected in partnership with Hampton

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HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this review

Dear Richard P, Thank you, Thank you, Thank you for the glowing review on Trip Advisor! We are thrilled that you feel we are THE BEST HOTEL IN THE WORLD!! I will be sure to share your comments with all the staff members! I am sure everyone will be pleased and happy to know their hard work does not go... More 

Mesa, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

This hotel was excellent and we would highly recommend it. It was efficiently run, rooms were well kept, clean & up to date. Complimentary breakfast was very good! The price was very reasonable for the quality of this hotel. Access & parking were easy. It was also easy to get to sightseeing spots, restaurants, & shopping from this location.

Review collected in partnership with Hampton

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LA, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Traveling with three children we booked a room described as a 'King Studio Suite'. This was the only room available for a family of 5. The room was very small with a King size bed and pull out couch. I asked the front desk clerk to change us to a room with two queen beds and she advised I needed... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
San Jose, California
Top Contributor
75 reviews 75 reviews
26 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed December 20, 2014 via mobile

Stayed here while doing construction at our place. Didn't know that there was construction going on in the next room! Desk didn't let us know at check-in. Luckily we didn't have to stay in our room. Rooms are a little stuffy without the air going on all the time. I can't imagine this place in the summer. Good location with... More 

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Additional Information about Hampton Inn & Suites Palm Desert

Address: 74-900 Gerald Ford Drive, Palm Desert, CA 92211
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Palm Desert 2.5*
Number of rooms: 88
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Also Known As:
Hampton Inn And Suites - Palm Desert
Hampton Inn & Suites - Palm Desert Hotel Palm Desert
Hampton Inn Palm Desert
Palm Desert Hampton Inn
Hotel Style:
#2 Business Hotel in Palm Desert
#4 Family Hotel in Palm Desert
#11 Romantic Hotel in Palm Desert

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