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BEST WESTERN PLUS Palm Desert Resort

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74695 Highway 111, Palm Desert, CA 92260
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BEST WESTERN PLUS Palm Desert Resort
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561 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Palm Desert Resort
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Las Vegas, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

I normally really like Best Western and I am NOT a picky person who complains about everything. This Best Western was a nightmare - I booked 2 rooms. (by the way, I had to book the rooms online because over an hour long period nobody answered the phone at reservations) The doors and latches of both rooms looked like they... More 

Review collected in partnership with Best Western

Helpful?
Thank Thomas C
bestwesternpdmanager, General Manager at BEST WESTERN PLUS Palm Desert Resort, responded to this review

We are sorry to hear about your stay. We make every effort to respond and address feedback and will be using this to make improvements. More 

Los Angeles, California
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The breakfast was the highlight of the hotel stay. The room was nice and it had a pretty courtyard and pool area. The fitness room was large but had only a few pieces of equipment in it. The beds were a little hard for us, but overall it was fine. The location was great, being near shopping and restaurants.

Review collected in partnership with Best Western

Helpful?
Thank magicianlady
bestwesternpdmanager, General Manager at BEST WESTERN PLUS Palm Desert Resort, responded to this review

Glad to know that your stay was good. We love to hear when our guests enjoy the breakfast. More 

Goodyear, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

We came to Palm Desert for dental surgery. The staff at this hotel were very accommodating to us being this is high season in the Coachella Valley giving us a very reasonable rate and making sure we had a very quite and clean room away from traffic and outside disturbances. We will always stay at this hotel on our trips... More 

Review collected in partnership with Best Western

Helpful?
Thank Roy H
bestwesternpdmanager, General Manager at BEST WESTERN PLUS Palm Desert Resort, responded to this review

Thank you for choosing us when you come to the area. We look forward to your stay with us next year. More 

San Jose
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Older buildings with new stucco walls. when you turn on the bathroom light a really loud fan also comes on. Ice machine on my floor didn't work, the old elevator lurches into action. The breakfast was really good, made to order eggs, etc.

Helpful?
Thank Carson C
bestwesternpdmanager, General Manager at BEST WESTERN PLUS Palm Desert Resort, responded to this review

We appreciate the feedback and will be using it to make the corrections necessary for our guest satisfaction. More 

United States
1 review
1 of 5 stars Reviewed 4 weeks ago

My family and I checked out of room 140 on Wed Dec 23 at around 10:10. We arrived at our final destination about 4pm. It was at that time my husband noticed his IPad had not made it back into our overnight bag. I immediately contacted the hotel, gave them my name, the room number, & explicit description of where... More 

Review collected in partnership with Best Western

Helpful?
Thank Ryan B
bestwesternpdmanager, General Manager at BEST WESTERN PLUS Palm Desert Resort, responded to this review

Thank you for taking the time to leave a review. While we appreciate your feedback we assure you that our staff is honest and hardworking. We hope that you will come back and stay again. More 

Ensenada, Mexico
Level Contributor
206 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Loved the room, easy check in. Nice ample room well furnished and well maintained. Our only problem was when trying to go to sleep could hear our neighbor coughing all night. The noise could be heard trough the bedroom connecting door, this issue needs to be addressed as you could hear the other rooms conversations. Breakfast was great with great... More 

Helpful?
Thank anlof9
bestwesternpdmanager, General Manager at BEST WESTERN PLUS Palm Desert Resort, responded to this review

Thank you for taking the time to let us know about your stay. As for the adjoining room we apologize about the noise. More 

Vancouver, Canada
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed December 28, 2015

Arrived early P.M. Dec.26. At first no room as requested, but other person behind desk advised one was available. Go up to room & everything inc. heat shut or unplugged. Turn on heat (showing 65*) & 4 hrs. later 69*. Call front desk 7 we are moved to another room. Go to sleep in new room & middle of night... More 

Helpful?
Thank jerryatric
bestwesternpdmanager, General Manager at BEST WESTERN PLUS Palm Desert Resort, responded to this review

Sorry to hear about this. The power outage was unfortunate and we understand your frustration when it is cold outside and you have no heat. We do apologize and hope the reset of your experience was better. More 

Waldport, OR, United States
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 19, 2015

this is a place you would want to live if you worked in the area. It has a wonderful court yard and swimming pool with hot tub plus a fitness center what else could you ever want? The breakfast was one of the best that we have had at a Best Western in quite some time.

Review collected in partnership with Best Western

Helpful?
Thank Richard W
bestwesternpdmanager, General Manager at BEST WESTERN PLUS Palm Desert Resort, responded to this review

So happy to hear that you enjoyed your stay with us. Please come back again soon. More 

OCEANSIDE, United States
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 16, 2015

Sad to say, I have stayed at this Location many times before and had a better experience. It seems like the management has decided to not pay attention to both their employees and the maintenance of the rooms. Out of all the rooms, I'm given a room where the thermostat won't turn off. The closet doors are off the "Broken... More 

Review collected in partnership with Best Western

Helpful?
Thank Mark J
bestwesternpdmanager, General Manager at BEST WESTERN PLUS Palm Desert Resort, responded to this review

By no means should our guest ever feel that they are the problem. We will work on this in order to make our guest experience better. More 

Penn Valley, California
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed December 14, 2015

Nothing special and some rooms seem old, have an odor and very unwelcoming. The breakfast was nice and the dining area clean. We were told that the rooms on the first floor have been renovated. Carpet replaced with laminate, but in our room some of it had already warped.

Helpful?
Thank bunnycrazy
bestwesternpdmanager, General Manager at BEST WESTERN PLUS Palm Desert Resort, responded to this review

We appreciate you taking the time to write a review. I apologize that your room was not as welcoming. We are happy to hear you enjoyed the breakfast in the morning. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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