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Marriott's Shadow Ridge

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9003 Shadow Ridge Rd, Palm Desert, CA 92211
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Marriott's Shadow Ridge
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793 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Milton, Ontario, Canada
Contributor
14 reviews 14 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed for one week during the last week of March. I especially liked the Serenity pool. One reason why we avoid the area in March sometimes is that we are a professional couple with no children and find that may of the resorts are filled with kids. Shadow ridge has 3 pools to accommodate everyone. The serenity pool is... More 

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Chipita Park, Colorado
Senior Contributor
49 reviews 49 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We didn't get equal value for our Interval International trade since we traded a one bedroom from Breckenridge for a hotel room. Be careful because we were told it sleeps two privately. That just means if you have four, it's not so private any more because the other two are on the pull out sofa in the same room. They... More 

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Virginia Beach, Virginia
Senior Contributor
38 reviews 38 reviews
34 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We just got home form a three night stay at the Marriott Shadow Ridge, and we cannot stop talking about what a great trip it was!! The property is gorgeous, perfectly maintained and just beautiful. We stayed in a one bedroom suite with a kitchen and living room, which was perfect for us because we were traveling with our nine... More 

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Dubai, United Arab Emirates
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was my second visit to Palm Springs for Coachella. The first time two years ago I had stayed at a hotel. We arrived at the hotel around 7pm after a long drive from LA. We were told on check in that none of the restaurants were open so we could get no food or drink and the best thing... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for your review of Marriott's Shadow Ridge! We are pleased you enjoyed your stay overall and appreciate your feedback. We look forward to hosting you again at a Marriott Vacation Club resort. More 

Edmonton, AB
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Just returned from a weeks stay at Marriott's Shadow Ridge. My husband and I used an exchange to stay here and were given a hotel style with a king bed as our only option. We had a small kitchenette as well as a king bed, sofa and medium sized bathroom. What I dislike about timeshares is that there is absolutely... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for your review of Marriott's Shadow Ridge! While we are pleased you enjoyed your visit overall, it's disappointing to hear the housekeeping services did not meet your needs. We appreciate your feedback and will share this with the resort leadership team. Thank you again for your review and for visiting us in Palm Desert. More 

Contributor
12 reviews 12 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our third stay at shadow ridge. We always enjoy our stay. There is a decent amount of things to do for the kids including a games area. We had a 2 bedroom set up which worked well as we have 2 boys who like to have their own rooms. place was clean and you have everything you need... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for your review, Dj! We are happy to hear you enjoyed your visit to Marriott's Shadow Ridge and look forward to your return! More 

Saint Louis, Missouri
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed in a one bedroom overlooking the golf course. The property is quite nice and well maintained. The kitchen had everything you would need to prep meals, which we did everyday and although the appliances in our unit were dated they were fully functional. There is a lot for a family to do while staying here and my boys... More 

Was this review helpful? Yes 2
MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for visiting Marriott's Shadow Ridge. We appreciate your feedback on your recent stay with us. While we are happy to learn you enjoyed the resort grounds, please accept our apology for not providing excellent service throughout your stay. Please know, you comment will be shared with the resort leadership team. We look forward to your next stay so... More 

Utah
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I loved the pool area, and the splash area and slide. The 1 bedroom units was spacious and overlooked the golf course. My only complaint is our unit faced the freeway, and it was loud. It was close to groceries and restaurants.

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MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for your five-star review of Marriott's Shadow Ridge! We are pleased you enjoyed your stay with us and appreciate your feedback. We hope to see you again soon in Palm Desert! More 

Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

First, let me start off by saying that I love the Marriott Brand and have had amazing vacations in Marriott hotels in the past (both for work and pleasure), but this was certainly not one of them! So very disappointed that Marriott is even associated with this hotel. I booked the Shadow Ridge three months before our stay and were... More 

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for your TripAdvisor review, Alex. We are sorry to hear about your experience during your check-in and can understand your frustration with the delay. Our customer care team would like to speak with you personally about your recent visit. You may reach them by emailing Customer.Care@vacationclub.com or by calling 800-860-9384. We look forward to hearing from you soon. More 

South Bend, Indiana
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed there for 4 nights starting March 29, 2015. This was our 4th trip to the Marriott Shadow Ridge over the last 8 years. Overall, the property is still very nice and well maintained. No trash/dirt/etc laying around. All the staff we met were very nice and helpful. It is a great property for families / children. Our room... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for your review of Marriott's Shadow Ridge! We appreciate your feedback on your recent stay with us. Spring break was a busy time for the resort. Please accept our apologies if this impacted your stay due to the check-in and pool area crowds. We will share your feedback with the resort's leadership team and hope to exceed your... More 

Hotel Review Summarization

What travelers say

  • Very nice(8)
  • Golf course(7)
  • Water slide(4)
  • Bedroom villa(3)
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