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Marriott's Shadow Ridge

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9003 Shadow Ridge Rd, Palm Desert, CA 92211
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1 room 1 guest
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849 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (258)
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Santa Monica, California
1 review
1 of 5 stars Reviewed 2 days ago NEW

Will never stay at this place again. "From the script" front desk girl stating we can't upgrade to at least a balcony, the place is empty, empty? Left with a foggy pool, $9 hotdogs, dirty carpet, no storage and a fridge door connected to the carpet. This place is why people don't want to buy a time share or can't... More 

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Laguna Beach, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This message is not for the Management who reads customer reviews!! It is strictly for the people wanting to stay at Marriott’s Shadow Ridge. My family including two toddlers were invited by our friends to stay at Marriott's Shadow Ridge August 13-16, 2015. We have rented two bedroom apartment that share one kitchen. The unit numbers are: 2607 and 2608.... More 

Was this review helpful? Yes 5
Los Angeles
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed at the Shadow Ridge for a three day corporate retreat...with our families. It worked very well for our purposes...the suite we had for the meetings was large and comfortable. And the activities were fun for the kids and family members. The pools were generally quite crowded and not particularly clean but the kids enjoyed it. My son plays... More 

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for choosing Marriott's Shadow Ridge for you recent business retreat! It's great your family enjoyed their time at the pools, cooling off from the summer heat. It has been exceptionally warm and we are sorry that this made it hard for you to enjoy the outdoor activities. We do hope you will join us again in Palm Desert! More 

London, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

We visited the Resort this Summer and we had a fantastic two-week stay in our 2-Bedroom Villa. It was spacious and the the full kitchen made it possible to make our meals at our own time. The Villa was very clean and well-maintained.

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MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for your review, Yomi! We are happy you had a great stay and enjoyed the full kitchen in your villa. It's great for family gatherings or when you just want a snack while on vacation. We look forward to your next stay at Marriott's Shadow Ridge! More 

Roseville, California
Level Contributor
81 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Our first and last trip to the area. The 118 degree temperature was beyond Marriott's control and everything was going good until the 4th night when my wife found what she thought was a cockroach which she couldn't get in time before going under the refrigerator. I called the front desk asking if someone could bring up some bug juice.... More 

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for your TripAdvisor, Bruce. We are pleased you enjoyed your stay and the activities at the resort and a speedy check-in. Pests are never a welcome sight and we apologize for the inconvenience this caused you. Your feedback is appreciated, and while it does sound like the summer wasn't your favorite time to travel to Shadow Ridge, we... More 

San Diego, California
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a nice property that is a great weekend getaway! We always get the 2-bedroom villa that has a full kitchen and living room, so it's very spacious. We're able to cook full meals (there's a Walmart down the street for grocery shopping) and stock up on snacks for the room and pool time. The villas should be updated... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for your review, Janice! We are happy to know your well-appointed villa was great for cooking in meals and the pool was great for cooling down in the desert heat. Your feedback regarding villa furnishings and villa requests is appreciated and will be shared with the resort management team. We look forward to truly exceeding your expectations next... More 

Los Angeles, CA
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a nice time share property. We did visit in the middle of summer when it was 107, and the resort was packed with guests. It seems like they do not have enough pools for the number of guests who stay at the resort. The buildings are quite far from the amenities and the shuttles are few and far... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for your review of Marriott’s Shadow Ridge! We are sorry to hear the resort did not meet expectations during your time in Palm Desert. Your feedback regarding resort shuttles, the pool area, and towel policy is appreciated and will be shared with the resort management team. We look forward to truly exceeding your expectations next time at Marriott... More 

Lancaster
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

From the moment we checked in to checkout the staff was very friendly and eager to make our stay the best. Grounds are pristine, pool areas are hosed down, even the tops of the trash bins are wiped. Rooms in the 1100 bldg were a bit small, but we weren't planning on spending our day in the room. The kitchenette... More 

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Hi Elle! Thank you for your review. It is wonderful to find expectations were exceeded because of the above & beyond service from associates, well-manicured grounds and amenities such as the grills in addition to the pool. We thank you for sharing the pictures and look look forward to your next stay at Marriott's Shadow Ridge! More 

Pompton Lakes, New Jersey
Level Contributor
196 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at the Marriott Shadow Ridge for a week this past July and it was an amazing trip. It was our first time visiting the dessert, and the views and the property were so beautiful. When we arrived in the afternoon, our room was ready, so we got to unpack and start our trip. We had a unit near... More 

Was this review helpful? Yes
MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for your review of Marriott's Shadow Ridge! We are glad you both were able to relax during your visit to the resort, spending time poolside and enjoying the scenic view from your well-appointed villa. We look forward to having you all for another quiet getaway again at Shadow Ridge! More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 25, 2015

My family and I visited this resort for the first time with two other families in July. We expected it to be hot, it's kind of a given for Palm Desert in July. We heard from our friends, who had checked in the day before on a Sunday, that they didn't get their room until 5pm. I was a little... More 

Was this review helpful? Yes 5
MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for your review of Marriott’s Shadow Ridge, Tracy! We are glad you found the resort’s kid activities and amenities such as the splash pad great for your family vacation. We are sorry to hear about your experience with check-in and villa’s cleanliness not being up to par. Your feedback is appreciated and will be shared with the resort... More 

Hotel Review Summarization

What travelers say

  • Very nice(8)
  • Golf course(7)
  • Water slide(4)
  • Bedroom villa(3)
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