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Marriott's Shadow Ridge

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9003 Shadow Ridge Rd, Palm Desert, CA 92211
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Marriott's Shadow Ridge
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790 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dubai, United Arab Emirates
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was my second visit to Palm Springs for Coachella. The first time two years ago I had stayed at a hotel. We arrived at the hotel around 7pm after a long drive from LA. We were told on check in that none of the restaurants were open so we could get no food or drink and the best thing... More 

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Edmonton, AB
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 1 week ago

Just returned from a weeks stay at Marriott's Shadow Ridge. My husband and I used an exchange to stay here and were given a hotel style with a king bed as our only option. We had a small kitchenette as well as a king bed, sofa and medium sized bathroom. What I dislike about timeshares is that there is absolutely... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for your review of Marriott's Shadow Ridge! While we are pleased you enjoyed your visit overall, it's disappointing to hear the housekeeping services did not meet your needs. We appreciate your feedback and will share this with the resort leadership team. Thank you again for your review and for visiting us in Palm Desert. More 

Contributor
12 reviews 12 reviews
11 hotel reviews
4 of 5 stars Reviewed 1 week ago

This was our third stay at shadow ridge. We always enjoy our stay. There is a decent amount of things to do for the kids including a games area. We had a 2 bedroom set up which worked well as we have 2 boys who like to have their own rooms. place was clean and you have everything you need... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for your review, Dj! We are happy to hear you enjoyed your visit to Marriott's Shadow Ridge and look forward to your return! More 

Saint Louis, Missouri
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed in a one bedroom overlooking the golf course. The property is quite nice and well maintained. The kitchen had everything you would need to prep meals, which we did everyday and although the appliances in our unit were dated they were fully functional. There is a lot for a family to do while staying here and my boys... More 

Was this review helpful? Yes 2
MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for visiting Marriott's Shadow Ridge. We appreciate your feedback on your recent stay with us. While we are happy to learn you enjoyed the resort grounds, please accept our apology for not providing excellent service throughout your stay. Please know, you comment will be shared with the resort leadership team. We look forward to your next stay so... More 

Utah
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I loved the pool area, and the splash area and slide. The 1 bedroom units was spacious and overlooked the golf course. My only complaint is our unit faced the freeway, and it was loud. It was close to groceries and restaurants.

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MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for your five-star review of Marriott's Shadow Ridge! We are pleased you enjoyed your stay with us and appreciate your feedback. We hope to see you again soon in Palm Desert! More 

Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago

First, let me start off by saying that I love the Marriott Brand and have had amazing vacations in Marriott hotels in the past (both for work and pleasure), but this was certainly not one of them! So very disappointed that Marriott is even associated with this hotel. I booked the Shadow Ridge three months before our stay and were... More 

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for your TripAdvisor review, Alex. We are sorry to hear about your experience during your check-in and can understand your frustration with the delay. Our customer care team would like to speak with you personally about your recent visit. You may reach them by emailing Customer.Care@vacationclub.com or by calling 800-860-9384. We look forward to hearing from you soon. More 

South Bend, Indiana
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed there for 4 nights starting March 29, 2015. This was our 4th trip to the Marriott Shadow Ridge over the last 8 years. Overall, the property is still very nice and well maintained. No trash/dirt/etc laying around. All the staff we met were very nice and helpful. It is a great property for families / children. Our room... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for your review of Marriott's Shadow Ridge! We appreciate your feedback on your recent stay with us. Spring break was a busy time for the resort. Please accept our apologies if this impacted your stay due to the check-in and pool area crowds. We will share your feedback with the resort's leadership team and hope to exceed your... More 

Seattle, Washington
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a great family vacation at Shadow Ridge. We had 2 bdrm villa with 2 queen beds in one room for the kids and a separate bedroom with king bed for us. Our kids loved having their own bedroom and bathroom. The kitchen was well equipped, and the washer/dryer in the unit was handy. The unit felt upscale and... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for your TripAdvisor review! We are pleased you had a five-star experience at Marriott's Shadow Ridge and look forward to your next stay! More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We spend every spring break at Marriott Shadow Ridge in Palm Desert knowing it is a great family resort and that we will always see many friends from our community there. For the last 2 years, the service and the property have been noticeably below what we had grown used to. For starters, our room wasn't ready until 6:30pm. Then... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for your review of Marriott's Shadow Ridge. We are sorry to hear your recent stay did not exceed your expectations like previous trips due to the room key issue and cleanliness of your villa. Your feedback is appreciated and will be shared with the resort management team. We look forward to your next stay so we may truly... More 

Arlington, Washington
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I have come to trust the Marriott Brand hotel. Shadow Ridge in Palm Desert didn't disappoint. My husband and I are "testing out" sunny locations around the country before my promotion to snowbird. Finding that perfect spot requires visits. Shadow Ridge was at the back end of the complex, but the way it is put together, getting in & out... More 

Was this review helpful? Yes
MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

We are pleased to hear you enjoyed your stay at Marriott's Shadow Ridge! Thank you for your TripAdvisor review and we look forward to your next stay! More 

Hotel Review Summarization

What travelers say

  • Very nice(10)
  • Golf course(8)
  • Water slide(4)
  • Bedroom villa(3)
Questions? Get answers from hotel staff and past guests. Ask a question

316 photos of this hotel

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