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Marriott's Shadow Ridge

3.5 of 5
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9003 Shadow Ridge Rd, Palm Desert, CA 92211
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Marriott's Shadow Ridge
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Ranked #10 of 22 Hotels in Palm Desert
A recent review
5 of 5 stars reviewed 2 days ago
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775 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Top Contributor
127 reviews 127 reviews
21 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here recently for a partial family reunion consisting of all adults. We did some research regarding room locations and were accommodated with our request for a location near the Adults-only pool. We were in rooms 2743, which is the smaller size, and 2744, which is the larger type of unit. Our other group was in the 2900 building... More 

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Eagan, Minnesota
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We just returned from a week in the sun at Marriott Shadow Ridge. We were immediately impressed with the grounds and the layout at the resort. We had a one bedroom villa in the Enclaves, a newer section. The room was great! It felt very spacious with a nice sitting area for 6 and dining table for 6. It had... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Hello Arlo! Thank you for the five-star TripAdvisor review of Marriott's Shadow Ridge. Wow! It is thrilling to see feedback such as yours mentioning the spacious villa, well-appointed kitchen, amenities like the grills, pools, fitness center, basketball, tennis and volleyball as well as activities like the ping pong, billiards, arts & crafts, arcade, movie theater and book exchange as highlights... More 

Saint Louis, Missouri
Top Contributor
677 reviews 677 reviews
95 hotel reviews
291 helpful votes 291 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

First off let me say that I own a week at this resort and have been coming here for years and have rated it highly every visit. Unfortunately, this was not our normal wonderful visit. Also note that we did not stay as owners; instead we stayed as guests of owners. First off, our hosts did not get the villa... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for the feedback on Marriott's Shadow Ridge. It is terrific to know your visits as owners meet expectations due to the well-kept grounds, views, pools and fitness center. It is disappointing to learn noisy neighbors detracted from your recent getaway overall and we apologize for any inconvenience. We thank you for sharing the photos from your stay and... More 

Los Angeles, California
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I was unimpressed with this resort during my three day stay. The computer system failed during check-in, the food and restaurant ambience resembled a dining hall and the large guest room lacked character. I could not enjoy the patio due to a mosquito infestation from the nearby lake.

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MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for the TripAdvisor review of your recent business stay at Marriott's Shadow Ridge. It is disappointing to see you visit failed to meet expectations due to your check-in experience, resort ambiance and villa decor. Your feedback on each concern has been shared with the resort management and we thank you for your comments. We hope to have the... More 

Edmonton
Contributor
11 reviews 11 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was our second time staying at this hotel.We had an emergency with our two-year-old, and the staff was the most attentive staff I have ever seen in my life. would 100% recommend!! Food and accommodation were fantastic as well, Great for families. They made sure that each and every aspect of our stay was taken care of, and I... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for the five-star TripAdvisor feedback on Marriott's Shadow Ridge! It is thrilling to read you found the resort ideal for families because of the above and beyond service from associates like Jose, food quality, overall accommodations and amenities like the pool areas and golf. Our team thanks you for the recommendation and looks forward to serving your family... More 

Senior Contributor
24 reviews 24 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice, spacious upscale rooms with mini fridge, microwave and coffee accessories. Villas sit amidst a golf course with multiple pools on the beautiful grounds. What was most amazing was the activities list - something for everyone, young and old! Yoga, tennis, painting, cooking, Zumba, movies for teens, etc. and of course golf lessons. Many of the activities were free while... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for the five-star feedback on your stay! It is exciting to learn your vacation exceeded expectations because of the spacious, well-appointed room, pool areas, well-manicured grounds and activities for the whole family. We look forward to welcoming you back for more family memories at Marriott's Shadow Ridge! More 

Minneapolis, Minnesota
Top Contributor
108 reviews 108 reviews
24 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

First, we are Marriott Vacation Club owners from 2002 and this is the resort we purchased our first week. We been coming back ever since. Gabrielle at check in and left handed Randy at the Grill, everyone here was so helpful. We were in unit 2649 which over looked the 16th fairway and green. we enjoy facing east as the... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for the five-star feedback on Marriott's Shadow Ridge! It is wonderful to read you continuously enjoy your visits due to the accommodating service from associates like Gabrielle and Randy. We thank you for your loyalty to Marriott Vacation Club and look forward to your return! More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

It is soooooooooooooooooooo pretty and clean. I recommend the villas. The views are very nice. BUT you have to negotiate even if you are platinum Marriott member. (you have to pick 3 different building's) I pick 2016, 2018, & 2020 building's. There are 2 pools kids can go in 1 where kids can go in but you should be quiet... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Hi Christopher! Thank you for your review. It is fabulous to know you found your recent getaway top-notch because of the well-kept facilities and villa. We thank you for the recommendation and hope to have the privilege of serving your family again at Marriott's Shadow Ridge! More 

Hesperia, California
Top Contributor
73 reviews 73 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We called ahead to ask for early check in and we're not disappointed. Our room was clean, fresh and ready for us at 3. We have a beautiful balcony view of the golf course, and a nice, quiet pool across from us. The Village is close to shopping, restaurants and theaters. One of our favorite get aways!

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

We are happy to hear your visit this month was great! We hope to see you again soon at Marriott's Shadow Ridge! More 

Ontario, CA
Contributor
12 reviews 12 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Had an enjoyable week long stay in The Villages. Our unit was clean and spacious and a few short steps to one of the smaller quiter pools which was perfect for us. Never an issue finding parking spots near the elevator. The kitchen had all the neccessities and the bathroom layout worked well aside from the leaky shower. The only... More 

Was this review helpful? Yes 2
MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Hi Ian! Thank you for the feedback on Marriott's Shadow Ridge. It is exciting to know you found your recent visit relaxing due to the both spacious and well-appointed villa. We look forward to hosting you both again real soon! More 

Hotel Review Summarization

What travelers say

  • Very nice(12)
  • Golf course(9)
  • Bedroom villa(5)
  • Water slide(5)
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319 photos of this hotel

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