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All 22 Palm Desert hotels

Marriott's Shadow Ridge

3.5 of 5 Resort   |   9003 Shadow Ridge Rd, Palm Desert, CA 92211
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Ranked #11 of 22 Hotels in Palm Desert
A recent review
4 of 5 stars reviewed 5 days ago
225marilyng Abilene, Texas
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763 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Abilene, Texas
Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars NEW

This Marriot VC is perfectly adequate in the accomodations. We found the reception staff to be friendly and helpful ... aware of our preferences and had placed us where we asked. Loved our view, but interesting that none of the reviews mentioned the unit was also located on a really busy highway. The mountain view (with golf course in-between) overcame... More 

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Doncaster, United Kingdom
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The worst check in experience ever at a marriott resort. The receptionist was rude, and determined to put us in a room we did not want. After almost an hour finally gave us a higher floor, but had to wait another two hours for it to be ready, The room faced a concrete toilet block, which I believe was done... More 

Was this review helpful? Yes 3
MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Hello Jane. Thank you for the feedback on your visit. We are sorry to find your recent getaway failed to meet expectations as a result of your check-in experience. We would like to learn more about your stay and invite you to contact us. Please email us at customer.care@vacationclub.com with your preferred method of contact and include your TripAdvisor Username.... More 

La Verne, California
1 review
3 of 5 stars Reviewed 1 week ago

Just got back from a quick one night stay at Shadow Ridge! It's funny, we own here but much prefer Desert Villas and usually stay there. This was a last minute trip and went to Shadow Ridge because it was the only place with an opening. We spend a lot of time at the pool. I have to say, we... More 

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Hi Judy. Thank you for the feedback on your getaway. It is great to learn you found the service from the food and beverage associates both friendly and efficient. We are sorry to read you were disappointed in the wait times for food during your recent visit and apologize for the inconvenience encountered. Your feedback regarding the wait and suggestion... More 

Ladera Ranch, California
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My family is Platinum Elite at Marriott and we chose this property to stay at in January 2015. The front desk was very rude, and impatient. Denise at the front desk in particular was difficult to deal with, very unaccommodating and seemed rushed at check, and did not welcome us in any way about staying there. We wanted some information... More 

Was this review helpful? Yes 4
MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Hi Erin. Thank you for the feedback on your family getaway. We are sorry to hear that your recent visit left you disappointed due to both your check-in experience and encounter at the concierge desk. Please email us at customer.care@vacationclub.com with your preferred method of contact and include your TripAdvisor Username. As an alternative, you may reach us directly by... More 

New York, New York
Top Contributor
160 reviews 160 reviews
17 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We checked in late in the evening after a delayed 6 hour flight - the desk clerk was friendly and accommodating. Unfortunately, the room requests I made via their earlier email prior to our stay was not able to be honored. We were given a first floor 2 bedroom villa at the end of the property, but next to the... More 

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for the TripAdvisor feedback of your getaway to Marriott's Shadow Ridge! We are glad you found the front desk both friendly and accommodating even though your requests unfortunately were not able able to be fulfilled this visit. We apologize for any inconvenience and invite you to contact customer care at 800-860-9384 when looking to place requests on future... More 

Reno, Nevada
Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This was our third & last stay at Shadow Ridge. It does not measure up to the Marriott brand. Last year we were there for two weeks & were placed in a unit where the balcony was surrounded by ugly bushy fur trees. We couldn't see anything. After complaining, we were moved two days later. So, this year, a couple... More 

Was this review helpful? Yes 4
MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for the TripAdvisor feedback on your getaway. It is disappointing to hear you found the resort failed to live up to Marriott Vacation Club standards because of the condition of the villa furniture and overall villa condition. We apologize for this in addition to the inconveniences experienced in obtaining a villa that met your desired preferences. We would... More 

Lake Oswego, Oregon, USA
Contributor
18 reviews 18 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This location was perfect for the best relaxing vacation we've had in a long time. The view from our room was great, the extra room the villa provided made it easier for us to have our own space and the activities they have for the guests made it easy to do things without even leaving the property. From check-in to... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for the five-star feedback on your recent stay! It is terrific to read you found your visit relaxing due to the activities and the both friendly and accommodating associates, dedicated to ensuring you had a great time. We thank you for your feedback on the pillows and have shared your comments with housekeeping. We look forward to having... More 

Edmonton, Canada
Top Contributor
61 reviews 61 reviews
18 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very nice property,...villas are being renovated but did not disrupt our stay at all as they isolate the villa renovating and no rooms are used. We enjoyed all the services each day, tennis, pool, golf , restaurant and market store. You have all you need. The villas are a ways away from the restaurant and exercice room, its about a... More 

Was this review helpful? Yes
MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for the five-star TripAdvisor review of Marriott's Shadow Ridge! It is exciting to see you found your experience perfect as a result of the many amenities such as tennis, golf and the pool areas. We look forward to hosting you both the next time you visit Palm Desert, CA! More 

Contributor
15 reviews 15 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was one of the most beautiful resorts we have ever been to. Immaculately clean and well maintained, Shadow Ridge is surrounded by mountains and sunshine. Daily activities are scheduled for adults and children. I believe I counted 5 pools. There are also restaurants on the grounds. The weather couldn't have been better with sunshine and temperatures in the mid... More 

Was this review helpful? Yes
MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for escaping the cold with us at Marriott's Shadow Ridge! We are pleased you enjoyed your recent visit and look forward to seeing you again next year. More 

Senior Contributor
43 reviews 43 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

OK, I guess I will give this Marriott 5 stars. Nice large one bedroom efficiency unit, with gorgeous mountain / golf course views. But if I was going to be picky, I would say that the unit lacks bath robes and a rice cooker. Also, there is a nice group of barbecues outside, but without lights they are not useable... More 

Was this review helpful? Yes
MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge, responded to this review

Thank you for your TripAdvisor review, Tony! We appreciate your feedback on your stay with us and are pleased you had a wonderful visit. We look forward to seeing you again soon at Marriott's Shadow Ridge! More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(16)
  • Golf course(14)
  • Water slide(7)
  • Bedroom villa(6)

Additional Information about Marriott's Shadow Ridge

Address: 9003 Shadow Ridge Rd, Palm Desert, CA 92211
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott's Shadow Ridge 3.5*
Number of rooms: 848
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Also Known As:
Marriott`s Shadow Ridge Hotel Palm Desert
Marriotts Palm Desert
Marriotts Hotel Shadow Ridge
Marriott Palm Desert
Marriott Shadow Ridge
Marriotts Shadow Ridge
Hotel Style:
#4 Top resorts Hotel in Palm Desert
#10 Family Hotel in Palm Desert
#11 Romantic Hotel in Palm Desert

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