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Westin Desert Willow Villas

Certificate of Excellence
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75 Willow Ridge, Palm Desert, CA 92260
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Westin Desert Willow Villas
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575 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rancho Cucamonga, California
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Really great stay at the Westin Desert Willow Villas. There are two time share properties for the Westin in Palm Desert, and this is the newer and nicer property, especially since they opened the second large pool area. During our stay, both pools had plenty of chairs by the pool, and plenty of shade. BBQ areas, ping pong, pool tables,... More 

Was this review helpful? Yes
Bay Area, California
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed yesterday NEW

This review is written out of sheer frustration. We stayed here in June, for two nights. When we made the reservation by calling SPG for and for some reason it had to be booked for two separate reservations. When we checked out of the hotel, the computer system was down, so they emailed us a bill. I discovered the next... More 

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Ventura, California
5 of 5 stars Reviewed 4 days ago NEW

Everyone was friendly and smiled. Mr. Garcia the manager personally welcome us with some wine, it was something different. He was attentive to my kids while I was check-in later he introduce him self and ask me to call him if I needed anything. It made me feel comfortable about the rest of my stay, I never called him back,... More 

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Grand Prairie, Texas
Level Contributor
107 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have seen a few reviews citing bad customer service - not our experience at all. The check-in and stay were great. Checkout was seamless. My wife and I both have to travel for business, so we are realistic about expectations and not real needy, but when we had requests - the staff was helpful. This is a family friendly... More 

Was this review helpful? Yes
Bayron G, Operations Manager at Westin Desert Willow Villas, responded to this review

Hello-- Thank you for the score you bestow upon us. It's always gratifying to hear that our guests enjoy their experience and had a great time. I would like to take this opportunity to thank you for your loyalty and support. Kind regards, Bayron Garcia More 

Orange County, California
Level Contributor
48 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Lots of square footage in their "premier" villas with a fireplace. Other villa option, just as nice however - a little smaller and no fireplace, which you really don't need. Mountains views are pretty. Nice pools. They will soon open an "adults only" swimming pool, which will be a nice option. Very good service, but since it's really a timeshare... More 

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Bayron G, Operations Manager at Westin Desert Willow Villas, responded to this review

Hello-- Thank you for your feedback, we appreciate your comments and it's always gratifying to hear from our guest experiences. Please connect with me regarding your daily housekeeping, we are Vacation resort however if you rent your unit your services are a reflection of what you will get in a hotel. Again Thank you for staying with us and hope... More 

Orange County, California
5 of 5 stars Reviewed 5 days ago NEW

Everyone was great and personal! The Manager Byron personally welcome at the lobby. later there was an issue with my room, he was talking to other guest but came to counter he said no worries I am here to make it right! He change my room and gave me his card. Gabe at the pool was great and everyone at... More 

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jackson2180, Director of Operations at Westin Desert Willow Villas, responded to this review

Dear Great, thank you for taking the time to provide us with your feedback. We appreciate you as a guest and hope you can return soon. We will be sure to share your comments with Bayron & Gabe, they will be excited to know how they enhanced your experience. Warren Jerome More 

Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Beautiful resort! We really liked having our own kitchen and laundry! This is a great place to relax and have some pool time! The only thing we would change is the time of year that we went! Thank goodness for air conditioning :)

Was this review helpful? Yes
Bayron G, Operations Manager at Westin Desert Willow Villas, responded to this review

Hello-- Thank you for taking the time to give us some feedback, we are happy to learn you enjoy the property. We look forward to welcome you back with a warm welcome again! kind regards, Bayron Garcia More 

Orange County California
Level Contributor
115 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a beautiful property and it continues to grow. We stayed in building three and it was quiet and comfortable. The weather was HOT when we were there and every time we left our unit a golf cart happened to appear to give us a ride to the pool. When returning from the pool, we simply asked an employee... More 

Was this review helpful? Yes 1
jackson2180, Director of Operations at Westin Desert Willow Villas, responded to this review

Dear Clean, thank you for choosing the Westin Desert Willow Villas as your location for lodging in the valley. Our team will be glad to hear about their responsiveness to giving rides. I apologize for the issue with the water in the pool, we'll reveiw this with our pool maintenance team to be sure we improve this process moving forward.... More 

San Bernardino, California
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

The villas are gorgeous, and the rooms on the third level facing the golf course offer stunning views. The deluxe room was very spacious and included a washer/dryer, full fridge, and kitchenette. The only issues with the room were that the bathroom sink did not seem to be wiped down completely and the inner liner of the shower curtain had... More 

Was this review helpful? Yes
jackson2180, Director of Operations at Westin Desert Willow Villas, responded to this review

Dear Beautiful, thank you for taking the time to provide us with your feedback. It was nice to know that the rooms and amenities met your needs. I apologize for the concern with the shower curtain. We will definitely reveiw this with our staff. Looking forward to your next visit. Warren Jerome More 

Phoenix, Arizona
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 1 week ago

Only stayed here one night passing thru from Santa Barbara back to Phoenix. The resort itself is fantastic! The units are spacious, clean, new, well stocked and quiet! The amenities are top notch! My only issue is the hours of the marketplace. We didn't get in until 9:30pm and we were starving, no food available! We didn't remember that the... More 

Was this review helpful? Yes
jackson2180, Director of Operations at Westin Desert Willow Villas, responded to this review

Dear Excellent, thank you for taking the time to provide us with your feedback. We were happy to hear that the rooms and amenities met your needs. I apologize that the marketplace was not available for you. We do have In-Villa Dining available after hours for a bite to eat. We hope to see you again. Warren Jerome More 

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