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Westin Desert Willow Villas

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75 Willow Ridge, Palm Desert, CA 92260
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1 room 1 guest
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Westin Desert Willow Villas
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604 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Scottsdale, Arizona
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had a wonderful extended weekend here. The staff is extremely welcoming. One staffer was a standout, Reyes. A really terrific and hard working employee. The tubular slide was great fun and happy hour by the pool was enjoyed as well. The shuttles offered to take guests around the property was appreciated as well, esp. in those desert summer months

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Portland, OR
Level Contributor
173 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I think this property might be primarily a Westin Vacation Time Share, however, we stayed here using Westin (SPG) points. The Villas worked well for our family as we were able to cook breakfast in while our teens slept in. The property itself sprawls and is landscaped beautifully. We really enjoyed the fact that there will two pools adjacent to... More 

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Washington
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Our stay here was very relaxing despite the fact that the temperature hovered in the 100-113 degree range. The accommodations are owner-owned as this is a VOA with Starwood. They are only about 5 years old and they are building several more buildings (we did not hear any construction noise from Bldg 4). Our room was an ADA compliant room... More 

Was this review helpful? Yes 1
Garden Grove, California
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

we stayed here for three nights and were amazed as soon as we walked in. the check in staff was very friendly, especially Warren Jerome who checked us in, and even upgraded our room once they found out it was our honeymoon and we had a bottle of wine and chocolates courtesy of the concierge Francine. The pools are amazing,... More 

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Bayron G, Manager at Westin Desert Willow Villas, responded to this review

Hello-- We are happy to learn you enjoy your experince at Westin Desert Willow Villas. We will share your kind comments with Mr. Jerome and Francine. We would like to take this opportunity to thank you for your support and loyalty. We hope we can welcome you back soon. kind regards, Bayron Garcia Operations Manager More 

Aliso Viejo, California
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our third stay at the Westin Desert Willow Villas. We love the rooms. We have always stayed in the one bedroom with the full kitchen. The room is very nice. Very clean. The kitchen is great. The room is very spacious. Beautifully appointed big bathroom. The Westin bed is so comfortable. We like the downstairs, because of the... More 

Was this review helpful? Yes 3
jackson2180, Director of Operations at Westin Desert Willow Villas, responded to this review

Dear Great, thank you for your continued patronage to our resort. We appreciate your loyalty and hope stay number 4 is not far behind. It was nice to know that you enjoyed the villa and the poolside amenities. We will be sure to share you comments with Gabe & Rachel. Our goal is to have every guest leave feeling better... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent choice to stay with family! Clean rooms with all the amenities of a time share resort. Loved the food at the resort restaurant, the burger was surprisingly delicious plus they have craft beer on tap! You can't go wrong with that. The main pool with the "raging waters" type slide was an attraction. You definitely don't see that at... More 

Was this review helpful? Yes 2
jackson2180, Director of Operations at Westin Desert Willow Villas, responded to this review

Dear Weekend, thank you and your family for staying with us. We appreciate the comments on the restaurant and pools. Our staff will be happy to know that your experience was pleasant. Wishing you a restful return and hope to connect with you in the future. Warren Jerome More 

El Cajon, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This place is absolutely home away from home. Our two bedroom villa was perfect. It was close enough to the pools to walk to either one, but distant enough to not hear the people in the pool. My son loved that the main pool is open 24 hours. There was plenty of activities for the kids and the cabanas were... More 

Was this review helpful? Yes 1
jackson2180, Director of Operations at Westin Desert Willow Villas, responded to this review

Dear Glad, we appreciate your loyalty and look forward to your next visit. It was exciting to here that the pools, activities and restaurant were to your liking. The staff will be happy to hear your feedback on their service. On your next trip, please reach out to your prior to your arrival as we would love to take special... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Gone to this place a few times before. This time we were greeted by a new policy, not on their web site, not coolers or alcoholic beverage in the pool. They inform you on a hand out at check in and on a magnet on the fridge in your room. Ok, I spoke to the manager he said it was... More 

Was this review helpful? Yes 3
jackson2180, Director of Operations at Westin Desert Willow Villas, responded to this review

Dear Guest, thank you for taking the time to provide us with your feedback. I apologize that we were unable to met your needs. We did make some changes with our cooler & alcohol policy at our pools in order to prevent uncomfortable situations for all guests and associate as well. We hope to have the opportunity to serve you... More 

Calgary, Canada
Level Contributor
117 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Westin Desert Willow Villas is a gorgeous vibrant property. The grounds are very well kept and the pool areas are beautiful. We stayed in a 1 bedroom villa and absolutely loved it. The furniture in the living room needs to be updated as the couch was very crunchy but the layout and amenities in the room were great. The... More 

Was this review helpful? Yes 2
jackson2180, Director of Operations at Westin Desert Willow Villas, responded to this review

Dear Beautiful, thank you for providing us with feedback regarding your experience.We appreciate the comments regarding our pool areas and landscaping. I apologize for the issue with the couch, we will be sure to address this issue and review with our teams. Jeff & Bryan will be excited to hear your feedback on their service. Warren Jerome Director of Operations More 

San Diego, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We used to book hotel website for WDW Villas here and now own (secondary market). In short, this place is fantastic. We have used it as home base for friends, family, and other gatherings as we live in SoCal. Great service, incredibly friendly staff, impeccably clean grounds throughout (you should see the stainless grills every morning), and truly a 'home... More 

Was this review helpful? Yes 1
jackson2180, Director of Operations at Westin Desert Willow Villas, responded to this review

Dear Always, we appreciate you as a guest and hope to see you again in the near future. We were excited to hear that the resort and staff met your needs. Gabe and Chef will be happy to hear about the impact they made on your visit. Thank you for taking the time to let us know your thoughts. We... More 

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