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Westin Desert Willow Villas

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75 Willow Ridge, Palm Desert, CA 92260
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Westin Desert Willow Villas
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Westin Desert Willow Villas
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592 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Manchester, United Kingdom
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

What a fabulous place to stay this is. Staff were excellent, very helpful and super friendly. We stayed in a one bedroom apartment. I cannot fault anything in there. A lovely bedroom with a spacious balcony, a good size lounge area, a very well stocked kitchen and an excellent bathroom. There was a washer and dryer which we took the... More 

Was this review helpful? Yes 1
Los Angeles, California
1 review
5 of 5 stars Reviewed 5 days ago NEW

This was our second time staying at the Westin Desert Willow Villas and both times we really enjoyed it. The staff in every part of the resort was extremely helpful and friendly. We received particularly exceptional service from Gabe D. at the Mirage pool bar service. He waited on us both days we were there and was very attentive and... More 

Was this review helpful? Yes
jackson2180, Director of Operations at Westin Desert Willow Villas, responded to this review

Dear Incredible, thank you for taking the time to provide us your feedback. We appreciate the comments regarding Gabe and his service. It was a pleasure to know that the rooms, pool and family room met your needs. We hope to see you again in the near future. Warren Jerome More 

Indianapolis, Indiana
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My kids were in love with several things on the property: big slide at the big pool, pool table at the big pool, s'mores fires at the big pool... Are you sensing a theme? I was far happier at the smaller pool closer to our villa in building 17 - far back into the property. It was quieter with music... More 

Was this review helpful? Yes 2
Bayron G, Manager at Westin Desert Willow Villas, responded to this review

Hello-- It's great to learn that your stay went well. Thank you for your support and loyalty to our property. I hope we can welcome you back soon. kind regards, Bayron Garcia Operations Manager More 

Los Angeles, CA
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago

I would give this place 4 stars for room, pools and SOME service. I would give 1 star for their in-villa dining and communication between different departments, specially to "express service" people. For the record, we stayed on a non holiday, weekday for two nights in July. My son and I stayed for 2 nights as a quick get away.... More 

Was this review helpful? Yes
Bayron G, Manager at Westin Desert Willow Villas, responded to this review

Hello-- Thank you for taking the time and give us some pointers. I am sorry we were unable to meet your expectations on this visit. This is not typical of the property and I will make sure we share all your comments with our leadership team. We hope that in time you can give us anothe chance. Please feel free... More 

Scott City
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We went to the Westin Desert Willow Villas for a getaway in the heat of the summer not knowing what to expect. Well, if you want a relaxing and quiet getaway, this is the place for you. Other than a mower one morning, we never heard a thing. We could sleep in undisturbed from loud cars and trucks. The grounds... More 

Was this review helpful? Yes 1
Bayron G, Manager at Westin Desert Willow Villas, responded to this review

Hello-- It;s always great to learn our guests are having a relaxing time and fun at our property. I would like to take this opportunity to thank you for your loyalty and support. Thank you for the nice comments and hope we can welcome you back soon. kind regards, Bayron Garcia Operations Manager More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our family stayed 7 nights at the Westin Desert Willow Villas. We had three kids (8, 5, and 3) and they all said they loved it. We rotated between the two pool areas. Little one loved the baby pool and the oldest loved the water slide. Another highlight was the game room- older two loved playing pool and air hockey.... More 

Was this review helpful? Yes 3
Bayron G, Manager at Westin Desert Willow Villas, responded to this review

Hello-- Thank you for staying with us and supporting us on Trip Advisor. I will personally share your comments with our Food and Beverage regarding our prices. It's great to hear you took advantage of our happy hour, In addition our chef is also starting to offer theme buffets during the week to give our guests more options. Thank you... More 

Murrieta, California
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a great time this past week at the Westin Desert Willow Villas. The villa was much roomier than expected, and was a perfect place to relax for a few days with all 3 kids. Loved the shuttle service. Walking in the 105 degree weather would not have been fun especially with a 3 year old. We did not... More 

Was this review helpful? Yes
Bayron G, Manager at Westin Desert Willow Villas, responded to this review

Hello-- Thank you for taking the time and give us such great feedback, I agree we have a very warm welcome here in Palm Desert. I hope to welcome you and your family back soon. kind regards, Bayron Garcia Operations Manager More 

Houma, Louisiana
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at this resort for 4 nights as part of our California road trip bucket list trip. We stayed in a 1-bedroom premium suite. The full kitchen, as well as the washer and dryer, were very convenient to us. We are Starwood owners at another resort, and have come to love all of the resorts we... More 

Was this review helpful? Yes 1
jackson2180, Director of Operations at Westin Desert Willow Villas, responded to this review

Dear Desert, thank you for choosing the Westin Desert Willow Villas at your location in the desert. It was great to hear that the room and amenities met your needs. We were very happy to hear that you had a relaxing experience during your stay. We appreciate the feedback and hope to see you again soon. Warren Jerome More 

Torrance, California
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Wow, what an oasis! Our family has traveled to many a time share but this time we were completely pampered. The units were very large, modern and clean. Despite the warm dry air outdoors, we felt cool and comfy indoors and around the pool. There are cooled water dispensers and water misters all around the pools. We tried both pools.... More 

Was this review helpful? Yes 1
Bayron G, Manager at Westin Desert Willow Villas, responded to this review

Hello-- Great to hear you and your family had a great time with us. We look forward to welcome you back on fall. Please connect with me once you book your reservations as I would like to make sure keep on having great stay with us. kind regards, Bayron Garcia bayron.garcia@westin.com Operations Manager More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Amazing time at the Westin. We are owners in Maui and always enjoy our experiences. This was our third time to the Palm Desert property. Enjoyed our time and we had the best server by the pool named Gabe D. He was attentive, nice and genuinely happy to be working there. Thanks Gabe for making our time in Palm Desert... More 

Was this review helpful? Yes 2
Bayron G, Manager at Westin Desert Willow Villas, responded to this review

Hello-- Thank you for your nice review, I will personally connect with Gabe to share with him. We are happy to learn you enjoy your visit. Thank you for your support and loyalty. kind regards, Bayron Garcia Operations Manager More 

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