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Westin Desert Willow Villas

4.0 of 5 75 Willow Ridge, Palm Desert, CA 92260
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Westin Desert Willow Villas
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Westin Desert Willow Villas
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443 reviews from our community

Traveler rating
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    6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Seattle, Washington
1 review
3 of 5 stars Reviewed 5 days ago NEW

My aunt and I arrived for a 3 night stay after spending a few nights at the Hyatt Regency down the road. We weren't expecting anything on par with that hotel, but I have stayed at other Westin vacation properties and this wasn't quite up to snuff. First, the hotel was deserted. It felt like there were maybe 20 other... More

Was this review helpful? Yes
Jorge H, Manager at Westin Desert Willow Villas, responded to this review

Dear Jaxxx111, Thank you very much for submitting this review for our resort. Thank you very much for the detail information you provided. I really thank you for taking the time to mention our associates names for proper thank you's and follow ups. Not sure however, being sold out almost every night what gives the impression of being desserted. Please... More

Victoria B.C.
Contributor
12 reviews 12 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We arrived at 4 were checked in by 4:10. Beautiful 2 bedroom with 2 bathrooms in the adult pool area!.. We were steps from the pool and hot tub, heard no noise all night long and the BBQ was right next door! The place was beautifully cleaned and arranged perfectly for 2 couples. if we needed something like a juicer... More

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Jorge H, Manager at Westin Desert Willow Villas, responded to this review

Dear Colbloc, Thank you very much for taking the time to submit this review. We are glad you had a nice experience at our resort and found the property to be a good fit for you. We are pleased to read our service was great and the season allowed for a good time outside the villa. I am surprised however,... More

Long Beach, California
Top Contributor
205 reviews 205 reviews
51 hotel reviews
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

We stayed four nights in building six on the second floor and were quite pleased with the villa. The bed was clean and comfortable and the unit was a very nice size. We didn't have much of a view but that was OK as we were golfing most everyday. We did eat twice at the Agave Grill and it was... More

Was this review helpful? Yes 1
Jorge H, Manager at Westin Desert Willow Villas, responded to this review

Dear Lanzie99, Thank you very much for your review. We really appreciate taking the time to share your experience at our resort. We hope you had a great time golfing and that you were able to rejuvenate while with us. It will be an honor to have you with us again. Thank you. Jorge Hurtado Front Office Manager. More

Seattle, Washington
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We stayed here Nov 2014, got a great deal on Groupon. A family of 4 (2 girls - 7 yrs and 9 yrs). It is a vacation ownership place. They asked to take us on a tour, we said no politely, and they did not bother us again. We had a great room with a fully equipped kitchen and sofa... More

Was this review helpful? Yes 1
Bayron G, Operations Manager at Westin Desert Willow Villas, responded to this review

Hello-- I am sorry to learn that your experince was affected by our housekeeping performance, our staff is train to be detailed and reponsive at all times and I am sorry this was not the case. Please know that I will personally follow up with our staff and revise our procedures. Ultimatly we shoot for a five of five and... More

ontario
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

check in was easy. They gave us room 4201, we turn the lights on and running across the bed was a cockroach....... My wife freaked out as she should have, this is a westin not a motel 6..... I called the front desk and they offered to come spray the room but i thought that mabye spraying a room with... More

Was this review helpful? Yes 1
Bayron G, Operations Manager at Westin Desert Willow Villas, responded to this review

Hello- Mr. Brownstone420, I am sorry to learn that your experince with our room was anything less than satisfying. I assure you that this is not typical of our property. We strive to have every guest experince be as relaxing and renewing as possible and is dissapointed to know this was not the case. I would like the opportunity to... More

San Jose, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spending our last of 4 nights here, and it's been pleasant and peaceful. Got a really good deal as part of a promotion to show up vacation ownership options. We attended the pitch and it was pressure-free and appealing, although we did not sign up we did get nice gifts for attending. We will be coming back to this place... More

Was this review helpful? Yes
Bayron G, Manager at Westin Desert Willow Villas, responded to this review

Hello-- Damon W, Thank you for taking the time to give us some feeback. We are happy to learn you enjoyed your stay and the property. Thank you for your support and loyalty. We hope we can welcome you back soon. kind regards, Bayron Garcia Operations Manager More

Stillwater MN
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stay at the Desert Willow Vacation Villas because we are part of a vacation ownership program. We always enjoy our time. The villas are comfortable (especially the heavenly beds!) and well-appointed with all the essentials. I would not recommend the sofa beds as a comfortable bed for anyone other than a child. This is definitely an area the Westin... More

Was this review helpful? Yes 3
jackson2180, Director of Operations at Westin Desert Willow Villas, responded to this review

Dear guest, thank you for taking the time to provide us your feedback. We appreciate your comments regarding the heavenly bed and our amenities. We will look into how we can improve the sofa beds in future phases. We look forward to your next visit with us. Warren Jerome Director of Operations More

Colorado
Top Contributor
92 reviews 92 reviews
20 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

The good: This is a nice place, but not amazing. Not yet fully built, so who knows what it may evolve into. The location is beautiful, and the golf course looks nice. Staff is friendly and helpful. The Agave Bar and Grill offers average but creative fare at typical resort prices adjusted up for the convenience factor. Poolside food and... More

Was this review helpful? Yes 1
Jorge H, Manager at Westin Desert Willow Villas, responded to this review

Dear Guest, Thank you for this thorough review. All of the topics have a valid point. We will take time to review each of them and work or a more appealing solution. On the 10 minute break, you would be amazed how many head aches that saves. In the past, we had so many children having accidents in the pools... More

Chicago, Illinois
Top Contributor
128 reviews 128 reviews
21 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Westin Desert Willow Springs is a great Family resort with plenty of swimming pools throughout the property, and a golf course winding through all the villas. It has a great restaurant for breakfast, lunch, and dinner. Its location is only about 20 minutes from the airport, and many top restaurants are a short drive away.

Was this review helpful? Yes 2
Jorge H, Manager at Westin Desert Willow Villas, responded to this review

Dear Frankfern, Thank you very much for your valuable review. We truly enjoy reading when our guests and owners have a good time at our property and are able to enjoy the amenities our resort has to offer. We hope we have the opportunity to serve you again in the future. Once again, thank you. Jorge Hurtado More

Redmond, Washington
Top Contributor
64 reviews 64 reviews
24 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 14, 2014

The Westin Desert WIllows was very quiet and had lots of activities for kids of all ages. The grounds were beautiful and the villas were great. We were in a first floor unit which was perfect with jumping toddlers. We did not hear anyone on the floor above us.

Was this review helpful? Yes 3
jackson2180, Director of Operations at Westin Desert Willow Villas, responded to this review

Dear guest, thank you for taking the time to provide us with your feedback. We appreciate the comments on the grounds, villas and activities. We hope your family can return soon. Warren Jerome More

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Additional Information about Westin Desert Willow Villas

Address: 75 Willow Ridge, Palm Desert, CA 92260
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Desert Willow Villas 4*
Number of rooms: 148
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Also Known As:
Westin Desert Willow Villas Hotel Palm Desert

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