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All 22 Palm Desert hotels

Westin Desert Willow Villas

4.0 of 5 Hotel   |   75 Willow Ridge, Palm Desert, CA 92260
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Ranked #2 of 22 hotels in Palm Desert
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 days ago
Vikki G Enumclaw, Washington
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322 people have reviewed this hotel

Traveler rating
    184
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    26
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
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English first
Enumclaw, Washington
1 review
4 of 5 stars Reviewed 2 days ago NEW

We had a great time at the Desert Willow. The slide was a special treat for our grandchildren. Lots of things to do on property for all ages. Don't think any of you will be disappointed. While sitting around the pool and getting food or drinks be sure to look for Gabriel. He is one fantastic employee. Takes care of... More

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Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 2 days ago NEW

We stayed with our family in building 5, over-looking the golf course and the beautiful mountains in the distance. The room were clean and well-appointed. The real star of this trip was Kathie the concierge. My husband and I had planned a mid-week drive to las Vegas. Kathie printed us out directions, maps and pointed out several points of interest... More

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San Jose, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I just spent a week here relaxing in the desert heat with my wife and infant son. Since this was the first vacation with the cherub, I noticed attractions for kids that I normally would not have paid any attention to. Most notable was the shaded baby pool near building 18. We spent at least an hour here every day... More

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El Dorado Hills, California
Contributor
16 reviews 16 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

My husband and I are owners here and we went for our first visit during the middle of April. For anyone looking to stay here, the place is clean, new, and fine. With older kids, it's a good place to go. But, keep your expectations LOW for the helpfulness of the staff. It felt like we were staying at an... More

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jackson2180, Manager at Westin Desert Willow Villas, responded to this review

Dear guest, thank you for providing us your feedback on your experience. I apologize for the shortcomings of the staff you encountered during your stay. We will definitely share your comments with our teams to ensure that we correct these issues moving forward. We hope to have another opportunity to win your trust in the future. Warren Jerome Director of... More

Calgary, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Everything about this resort is beautiful: the nearby golf course, the facilities and the nearly-new rooms. If you have a family with kids this place is perfect for you. Nearly everyone staying there have children. The rooms are large, the pools are kid friendly and the grounds stay open with the lights on, until 10 PM. Kids are encouraged to... More

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jackson2180, Manager at Westin Desert Willow Villas, responded to this review

Dear guest, thank you for providing us with your feedback. It was nice to know that the resort met your needs. We appreciate you as a guest and hope you can return in the future. Warren Jerome Director of Operations More

beachbeauty69
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Beautiful new Westin Resort. Premier room with kitchen and king bed was perfect. Very tastefully appointed. Friendly staff. Two large pools, fair size gym, and 3-4 tennis courts. Great location. Free parking and free internet a bonus. Thank You Westin.

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jackson2180, Manager at Westin Desert Willow Villas, responded to this review

Dear guest, thank you for giving us your feedback regarding your experience. We appreciate you taking the time. We will share your comments on friendliness with the staff. We hope you can return in the future. Warren Jerome Director of Operations More

Laguna Hills, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We spent two days at the Westin and were impressed with each and every staff member. Friendly greeting at check in and the bell hops quickly unpacked our car and told us to follow the golf cart to our unit in Building B. Though this unit was not located near the main pool,, it was just a 3-minute walk. Loved... More

Was this review helpful? Yes 1
jackson2180, Manager at Westin Desert Willow Villas, responded to this review

Dear guest, thank you for choosing The Westin Desert Willow Villas as your location of choice here in the valley. We appreciate you as a guest and will be sure to share your comments with Marilyn Davis and the team. The staff will be excited to hear the feedback regarding their friendliness. It was nice to know that the slide... More

Los Angeles, California
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a family of 7 at the pool on the weekend of March 27-30. Our server Mason Cusenza was wonderful. He was more patient with our requests from the childrens menu and our frequent, confusing drink order. Wonderful employee who should be appreciated by the management. This is the type of employee that can make or break a vacation.... More

Was this review helpful? Yes 3
jackson2180, Manager at Westin Desert Willow Villas, responded to this review

Dear guest, thank you for taking the time to acknowledge Mason for his efforts during your stay. We will be sure to share your comments with him. It is our goal to assist with creating lasting memories for our guests. We look forward to your next visit. Thank you again. Warren Jerome Director of Operations More

Minneapolis, Minnesota
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

If you enjoy the sounds of construction, this is you place to be. Nothing relaxing about the sound of them bundling new villas right next to the pool. We really enjoyed our time here last year, but the 3 hour wait for the roll away was just room much. Got stuck in the last unit on the property....when I told... More

Was this review helpful? Yes 2
jackson2180, Manager at Westin Desert Willow Villas, responded to this review

Dear guest, thank you for providing us with your feedback. I apologize for the room location and delay with getting a rollaway. We will be sure to revisit these items with our associates to ensure improvement moving forward. Wishing to have another opportunity to regain your trust. Warren Jerome Director of Operations More

Long Beach, California
Top Contributor
100 reviews 100 reviews
12 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have been a Westin timeshare owner for a dozen years and have stayed in some gorgeous Westin properties around the country and in Europe. This property just did not seem to be on par with the rest of them. Our unit was located way in the back of the property overlooking a parking lot and new construction. It was... More

Was this review helpful? Yes 3
jackson2180, Manager at Westin Desert Willow Villas, responded to this review

Dear guest, thank you for taking the time to provide us your feedback regarding the resort. I apologize that your location was not to your liking. We are available to assist with location and view requests should you require assistance. Hoping to welcome you to the resort again in the future. Warren Jerome Director of Operations More

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Additional Information about Westin Desert Willow Villas

Also Known As:
Westin Desert Willow Villas Hotel Palm Desert
Westin Desert Willow Villas Hotel
Address: 75 Willow Ridge, Palm Desert, CA 92260
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Palm Desert
#2 Family Hotel in Palm Desert
#4 Business Hotel in Palm Desert
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Desert Willow Villas 4*
Official Description (provided by the hotel):
A starwood villa resort offering just-like-home amenities in world class destinations. The westin desert willow features Westin amenities coupled with stylish and spacious accomodations. Experience the value of a villa and enjoy no resort fees. ... more   less 
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