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Westin Desert Willow Villas

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75 Willow Ridge, Palm Desert, CA 92260
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Westin Desert Willow Villas
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Westin Desert Willow Villas
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519 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Central NJ
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Really enjoyed our stay at the Westin Desert Willow Villas. We had a very nice 1 bedroom (in building 4) for a Family of 4; and it was perfect for our us to stretch out. The room a had a small kitchenette that flowed into a small family room area with a pull out couch. This Resort was located on... More 

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Albany, New York, USA
Top Contributor
57 reviews 57 reviews
49 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My wife and I spent seven nights at the Westin Desert Willow Villas in mid-March, 2015. This is a beautiful and well-maintained resort. The staff is extremely helpful and friendly. When there was a problem in our unit, a phone call to the operator resulted in resolution in just minutes. The bedroom and adjacent kitchen/living area is quite large, and... More 

Was this review helpful? Yes 1
Anaheim Hills, California
Top Contributor
57 reviews 57 reviews
13 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago

As an "owner" at Westin's Desert Willow, it always feels comfortable returning to this particular resort. We've been exchanging this property for other vacation destinations, so this is the first time that we've returned in a few years. Living in LA, it's a quick drive to soak up the sun and the great desert vibe that this area offers. But... More 

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jackson2180, Director of Operations at Westin Desert Willow Villas, responded to this review

Dear Owner, thank you for bringing these items to our attention. I apologize that these issues impacted your visit negatively. This is unacceptable and know that we take owner feedback very seriously. We will review these concerns with our leadership team to ensure proper steps are taken to correct them moving forward. We do try to accommodate owner requests when... More 

Sacramento, California
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this resort for a week during our recent Southern California Desert trip. It is very new, and we may have been the first persons ever to stay in our particular unit (The appliances were pristine, and we had to punch through cardboard inserts on some of the electrical sockets). The resort is built around a public golf... More 

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jackson2180, Director of Operations at Westin Desert Willow Villas, responded to this review

Dear A new, we thank you for choosing the Westin Desert Willow Villas as your location for lodging in the desert. We were happy to hear that the landscaping was to your liking. We are always looking to expand available options in the Market as well as in the Agave Grill & Bar. We hope to have the opportunity to... More 

Burien, Washington
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We spent four weeks in our Villa and were attended to by your most excellent server, Gabriel. I would like to commend him for his fast, friendly, flexible service and cheerful manner. Gabriel enhanced greatly our time spent around the pool area.

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jackson2180, Director of Operations at Westin Desert Willow Villas, responded to this review

Dear Server, Thank you for providing us your feedback on Gabriels service to you. We will be sure to share your comments with him and thank him for what he does for our guests. We appreciate you taking the time to keep us informed and we look forward to your next visit. Warren Jerome More 

Monterey Park, California
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My family and I have been to the Westin Desert Willow twice. Memorable experiences both times, pool, water slide, superb service, clean one-bedroom suites, tennis, golf, barbeque areas, jacuzzi tub, clean, and friendly service. Coming back again next year.

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jackson2180, Director of Operations at Westin Desert Willow Villas, responded to this review

Dear Relaxing, we appreciate your loyalty and thank you for staying with us. It was exciting to hear that both of your stays went well. The team will be pleased to hear that you and your family will be returning next year. Should you require assistance, please reach out to us directly. Thank you again. Warren Jerome More 

Calgary, Canada
Contributor
20 reviews 20 reviews
18 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

While the Westin Desert willows were very nice and new, listening to construction while sitting on your patio is not so nice. It has all the amenities,including a bar b que area, pool and poolside service, clubhouse and more. Make sure if you stay here to ask if there is a pool area attached to your villa, otherwise, you have... More 

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jackson2180, Director of Operations at Westin Desert Willow Villas, responded to this review

Dear Great, Thank you for taking the time to provide us your feedback on your visit. I apologize for the construction noise that you encountered during your stay. It was nice to know that the BBQ areas, pool and other amenities met your needs. We do also have shuttles available should you require a ride to our pool areas. Looking... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

No Adult pool- no community fire pit if there is a breeze and restaurant closes at 9pm. Pools have zero view of the mountains! Very dissapointed. Have no idea who is writing these reviews. We are Starwood owners... Never again!

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jackson2180, Director of Operations at Westin Desert Willow Villas, responded to this review

Dear Owner, I apologize that we were unable to met your needs. We do have plans to build a quiet pool within the next 2 years. There is a fire pit on the upper pool deck for owners and guests to enjoy. Thank you for providing us your feedback. Hoping to regain your trust. Warren Jerome warren.jerome@westin.com More 

San Diego, California
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have been coming to the resort (but not as owners) since it opened in 2009, and have watched the property has grow and become more sophisticated over time. With the addition of a second pool, we were very pleased with every aspect of this stay. In the past we've brought two of our children and they had an absolutely... More 

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jackson2180, Director of Operations at Westin Desert Willow Villas, responded to this review

Dear Fantastic, we appreciate your loyalty and thank you for providing us your feedback. The Fun Team will be excited to hear that the resort pools were to your liking. The F&B team will enjoy the comments on your breakfast experience. It was very nice to know that your experience was a pleasant one! Looking forward to having you back... More 

Los Angeles, California, United States
Contributor
15 reviews 15 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We spent 5 days at the resort relaxing at the pool. The rooms are large with full kitchens and in room laundry machines. There are large outdoor BBQs at each of the buildings. The pool includes a fun water slide for kids and adults. I highly recommend you rent a cabana in advance of your stay. The day rate ranged... More 

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Jorge H, Manager at Westin Desert Willow Villas, responded to this review

Dear guests. Thank you so much for submitting this review. We are glad you had a great time at our resort, absolutely thrilled you enjoyed our pool and were well taken care of our our wonderful Gabriel. We continuosly share our guests reviews with our associates and it really makes them proud of the job they do and this will... More 

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