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Homewood Suites by Hilton Palm Desert

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36999 Cook Street, Palm Desert, CA 92211
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1 room 1 guest
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Homewood Suites by Hilton Palm Desert
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488 Reviews from our TripAdvisor Community

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Traveler rating
    260
    146
    59
    18
    5
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22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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  • All months
    (488)
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    (133)
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San Diego
Level Contributor
82 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Friendly staff ... easy check-in ... room was easy on the eyes ... bathroom was spacious and clean. The breakfast was just ok. However, I liked the outside dining area. An open space to enjoy your meal. A good stay. Thanks.

Was this review helpful? Yes
Claremont, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Rarely have I experienced a more helpful, friendly staff anywhere. I have traveled extensively and this hotel will stand out in my mind as one of the best. I do not do surveys but I had to make an exception since I was so impressed with this place!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 2
Peter M, General Manager at Homewood Suites by Hilton Palm Desert, responded to this review

We genuinely appreciate you taking the time to recommend our hotel. Our mission is to provide a home for guest to relax. We look forward to your next stay with us. More 

West Hollywood, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

I requested a quiet room. I was placed in a room adjacent to Cook St listening to big-rig trucks all night long. I requested a room change early the next morning. I was placed next to an extremely loud and rude family with 2 children who were allowed to scream, yell, run around the room, bounce off the shared wall,... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 2
Peter M, General Manager at Homewood Suites by Hilton Palm Desert, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and was disappointed with the results of your stay. I will take your constructive information and discuss with my hotel staff, how we will improve future guest experiences. We will improve every item within the next thirty days... More 

Thousand Oaks, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Tremendous value for the money. We were looking for a pet friendly hotel and this hotel exceeded our expectations. From the time we checked in the staff bent over backwards to make our stay a wonderful experience.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Peter M, General Manager at Homewood Suites by Hilton Palm Desert, responded to this review

I want to say thanks for your recent stay with us. I appreciate the positive compliments about our hotel staff. Our goal is have our guest feel this is there home away from home. We cannot wait to welcome you home again. More 

Edmonton
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This place is a lot newer than other places in the area and is kept in very good condition. Beds are super comfortable and the full size fridge is a nice touch. The staff there bend over backwards to help you enjoy your stay. Two large TV's with the one bedroom suites are nice and the internet is complaint free.... More 

Was this review helpful? Yes
Peter M, General Manager at Homewood Suites by Hilton Palm Desert, responded to this review

I appreciate your sincere feedback of your recent stay with us. We are commited to providing a genuine relaxing hotel experience. I encourge my staff to engage with our guest, I will mention to Carmen your kind words. We cannot wait to welcome you back. More 

San Clemente, United States
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

The hotel itself was exactly what I would expect as an elite Hilton Honors member. Ample parking, clean comfy rooms, and all of the works. The breakfast was just ok, but that's what I get for staying on a weekend when the place is jumping! ;) The staff, however, went above and beyond for me. I sincerely hope they are... More 

Was this review helpful? Yes
Peter M, General Manager at Homewood Suites by Hilton Palm Desert, responded to this review

I agree with you. I believe my hotel staff is professional and genuine. Your complete satisfaction is our mission. I will inform my staff about your survey. I am glad we were able to create this memorable experience. We look forward to your next stay with us. More 

Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When we arrive the complementary evening social was already in full swing. The woman checking us in accidentally deleted our reservation as she was checking us in. To make up for us having to wait she upgraded us to a one bedroom suite. The upgrade was a nice touch even if we were a couple only staying one night. The... More 

Was this review helpful? Yes
Peter M, General Manager at Homewood Suites by Hilton Palm Desert, responded to this review

I want to stay thanks for your recent stay at our hotel! I am glad we were able to provide a memorable place to stay. We cannot wait to welcome you hime again soon! More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed 2 days. The room was nice but when the air conditioning came on it was very loud. Breakfast was just a standard hotel breakfast, hash browns were cold. Staff were friendly and helpful. Carpets in the elevator and staircase were stained and old, both need to be replaced. Kitchenette was nice with a full sized refrigerator.

Was this review helpful? Yes
Peter M, General Manager at Homewood Suites by Hilton Palm Desert, responded to this review

Thank you for your feedback of your recent stay with us. I was very sorry to hear that you were unhappy with the cleaniness of our stairwells. It is our goal to exceed the expectations of our guest. I am working to improve the quality of our stairwell and breakfast food options. I hope that if you travels bring you... More 

Simi Valley, California
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Hotels was dirty. The room needed repairs The walls in the ktichen looked as it was tried to be fixed but not very well. There was dirt and dust in the windows tracks, dust on the fan, and dirt and dust in the vent.

Was this review helpful? Yes 1
Peter M, General Manager at Homewood Suites by Hilton Palm Desert, responded to this review

Thank you for your feedback of your recent stay with us. I was very sorry to hear that you were unhappy with the cleanliness of your suite. I am working with our housekeeping staff to prevent this from happening the future. Its our goal to exceed the expectations of our guests. I hopethat if you travels bring you back ti... More 

Rialto, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

I was in a really nice, clean & affordable suite. And my stay there was peaceful. The only problem was, I didn't want any calls or visitors. I was put on the "Do Not Disturb" list. However, they still allowed all my calls to come through! They say full kitchen; there was electric stove top, but no oven. Otherwise, awesome... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Peter M, General Manager at Homewood Suites by Hilton Palm Desert, responded to this review

I wanted to say thanks for your recent stay here at our hotel. I appreciate the awesome feedback and will work on items you listed. We look forward to your next visit with us. More 

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