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Marriott's Shadow Ridge II- The Enclaves

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9003 Shadow Ridge Rd, Palm Desert, CA 92211
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Marriott's Shadow Ridge II- The Enclaves
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Marriott's Shadow Ridge II- The Enclaves
Marriott's Shadow Ridge II- The Enclaves
Marriott's Shadow Ridge II- The Enclaves
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143 reviews from our community

Traveler rating
    48
    51
    33
    6
    5
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73
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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California
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

We have stayed at the Enclaves (2 bdrm villa) every year in May since the Enclaves opened in 2003. So we have stayed in the 4400 building every year for 11 years -- for 12 days to 2 weeks at a time. This is our major family vacation every year because we LOVE the desert. Prior to that we stayed... More 

Was this review helpful? Yes 2
Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hillarious !!! Checking into the resort, The person asks me how many pool towels would I need? I said, why? they are not by the pool? He said no . We are 4 people in my family so I said I'll take 5 for now but I'll get more later. Here is the hilarious part, the guy says.. It will... More 

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge II- The Enclaves, responded to this review

Hi Albert. While we are glad you found the room well-furnished yet well-kept and both the pool areas and grounds well-maintained, we are sorry to learn of your experience at The Grill. Your feedback on both the wait time and subsequent response has been shared with the management of the resort and we thank you for bringing it to our... More 

Fernandina Beach, Florida
Top Contributor
75 reviews 75 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a Marriott Vacation Club (MVC) property of which we are Destination Point Owners (which means there is no specific property we are locked into annually, but we can chose from over 50 different MVC properties around the world). We have been Destination Point Owners with MVC for about 3 years and love the flexibility it gives us at... More 

Was this review helpful? Yes
MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge II- The Enclaves, responded to this review

Thank you for the five-star TripAdvisor review of your recent stay. It is thrilling to read you found your visit up to the Marriott Vacation Club standard you have come to expect as owners as a result of the top-notch facilities, amenities, activities, grounds and service among others. We look forward to serving you both again at Marriott's Shadow Ridge... More 

Cherry Hill, New Jersey
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Seriously can't anyone go on vacation without micromanaging and complaining . We arrived April 4 and our room was ready at 3p. We were in 4300 building with pool view . What could bad !! Gym was a short walk and a pleasant surprise . Room was really nice . Glad they took out those tubs that no one uses... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge II- The Enclaves, responded to this review

Thank you for joining us over the Easter Holiday! We are glad you enjoyed your trip to Marriott's Shadow Ridge and look forward to seeing you again soon! More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We rented the 2 bedroom enclave for the week. My parents, my husband, and our 8 month old baby had a wonderful time. Everyone had plenty of space. The baby loved the shallow beach side of the pool. We could sit in the pool and splash around. The planned events are great. We went to the free beer tasting, wine... More 

Was this review helpful? Yes
MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge II- The Enclaves, responded to this review

We are glad to hear your family enjoyed their time at Marriott's Shadow Ridge! Thank you for sharing your experience on TripAdvisor. We look forward to your next stay! More 

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The place is great. Condo was very clean and the furniture was first class. Amenities were good, pools are excellent , golf course properly maintained. On the other hand , if you need any room service then expect a long wait. They need to hire more people to cut that wait time. Stayed there for two nights with family and... More 

Was this review helpful? Yes
MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge II- The Enclaves, responded to this review

Thank you for your TripAdvisor review! We are pleased to hear you enjoyed your stay and the well appointed villa. We appreciate your feedback on your room service order and will share your feedback with the appropriate managers. We look forward to seeing you again soon at Marriott's Shadow Ridge! More 

San Luis Obispo, CA
Contributor
20 reviews 20 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 14, 2015

We own a time-share here, but when we can we trade for Shadow Ridge Villages or Desert Springs. The Enclaves are nice units, small but very well designed to maximize the square footage. The two chairs for watching TV are uncomfortable and the sofa is along the wall, which means you have to look over your shoulder to watch TV.... More 

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge II- The Enclaves, responded to this review

thank you for your TripAdvisor review! It's great to hear you are maximizing your Marriott Vacation Club ownership, but we are always happy to have you at your home resort! We look forward to seeing you again at Marriott's Shadow Ridge! More 

Sammamish
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 7, 2015

The Enclaves at Shadow Ridge is a great place to stay... lovely rooms, full kitchen and a quieter location than the family oriented Shadow Ridge main units. It has it's own private pools (2 large ones) plus a hot tub. The newer units (4000 - 4300) mainly face the golf course and have a good sized balcony with table and... More 

Was this review helpful? Yes
MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge II- The Enclaves, responded to this review

Thank you for the TripAdvisor review of your stay! It is fantastic to see you found the resort a great place to stay due to the quiet, well-appointed villa and pool areas. We hope to have the privilege of serving you both again at Marriott's Shadow Ridge II - The Enclaves! More 

Corinth, Maine
Top Contributor
177 reviews 177 reviews
71 hotel reviews
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed February 21, 2015

This was a last-minute, on-line booking reserved the same weekend day of our arrival. At $200+ for the night, it is the most expensive U.S. Marriott property we have ever stayed in, and we expected something really special. Granted, the grounds are awesome, with multiple swimming pools, a beautiful golf course, and many other recreational opportunities. However, our room in... More 

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge II- The Enclaves, responded to this review

Thank you for the TripAdvisor feedback on your recent visit. We are happy you found the grounds well-maintained and many activities offered. We are sorry to know your experience failed to meet expectations due to the size of the guest room and encounter at The Grill. The comments on your experience at the Grill have been shared with the resort... More 

1 review
3 of 5 stars Reviewed February 16, 2015

I have stayed at Marriott Shadow Ridge and Marriott Desert Springs on multiple occasions and they have always been great. My last stay was in the Enclaves which is the new edition for Shadow Ridge. The rooms are somewhat smaller but large enough. BEWARE do not stay in a lower level unit. You can hear every foot step from the... More 

Was this review helpful? Yes
MarriottVacationClub, Corporate Customer Care at Marriott's Shadow Ridge II- The Enclaves, responded to this review

Hi Pete. Thank you for the review of your getaway to Marriott's Shadow Ridge II. We are sorry to read you found your recent visit not up to expectations due to the noise encountered from upstairs neighbors. Next time, please call customer care at 800-860-9384 and a representative will be happy to assist in adding a request for a high... More 

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