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Howard Johnson Express Inn & Suites - Orange

2.0 of 5
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1930 East Katella Avenue, Katella & Fwy 55, Orange, CA 92667
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1 room 1 adult
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Howard Johnson Express Inn & Suites - Orange
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251 Reviews from our TripAdvisor Community

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San Diego, California
1 review
2 of 5 stars Reviewed 4 weeks ago

Why is it necessary to have a piece of plastic under the box spring allowing the bed mattress to shift each time you bump the bed or get in and out of the bed ? I was unable to use the lamp near the tv unless I unscrewed the light bulb by hand, This was the only way I was... More 

Review collected in partnership with Howard Johnson

Helpful?
Thank Q3579NCdonaldb
LBGeneralManager, Guest Relations Manager at Howard Johnson Express Inn & Suites - Orange, responded to this review

Dear Q3579NCdonaldb, Thank you for your feedback. I am very saddened to hear that we did not achieve our ultimate ambition of surpassing your expectations of hospitality, service and comfort. Your comments help us to see where we need to improve and we appreciate that you have taken the time to review our hotel. More 

Travelers are raving about these Orange hotels

Napa, California
1 review
4 of 5 stars Reviewed 4 weeks ago

This place was a big strangely located. You could only reach it by driving through/past a gas station, and then the parking lot was not large enough to accommodate all the guests' vehicles. We were surprised not to have an elevator for our 2nd floor room. (We will look for that explicit lodging amenity in the future.) The continental breakfast... More 

Review collected in partnership with Howard Johnson

Helpful?
Thank K8361CAsergiom
LBGeneralManager, Guest Relations Manager at Howard Johnson Express Inn & Suites - Orange, responded to this review

Hello K8361CAsergiom, Thank you for your review. I hope that you found our accommodations and services to be satisfactory and I am very sorry to learn that we did not exceed your expectations. Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. I hope that you will consider staying... More 

Oceano, California
1 review
5 of 5 stars Reviewed December 28, 2015

My girlfriend and I stayed 4 nights over the Christmas weekend. Close to food and freeway access. Our room was very clean and in order every evening when we came in. The staff was very courteous, and polite.

Helpful?
Thank Phillip S
LBGeneralManager, Guest Relations Manager at Howard Johnson Express Inn & Suites - Orange, responded to this review

Dear Phillip S, Thank you for your feedback! It means a lot to us that you've taken the time to share this positive experience at our hotel. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We look forward to your next visit! More 

La Verne, California
1 review
2 of 5 stars Reviewed December 21, 2015

Room was old and stinky. The outlets were falling into the wall since there were no plates on them. I plugged in the iron in the morning and all the circuits in the room blew leaving me with wrinkled clothes and flat hair to go to work. When I informed the desk there was no apologies or offers of redemption.

Review collected in partnership with Howard Johnson

Helpful?
Thank robindV5655IR
LBGeneralManager, Guest Relations Manager at Howard Johnson Express Inn & Suites - Orange, responded to this review

Hello robindV5655IR, It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. Our staff is held to a high standard of hospitality and I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication. I assure you... More 

Flagstaff
Level Contributor
38 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 19, 2015

My wife and I stayed 10 days while I was working in the area. I called front desk directly and reserved our room, instead of the 800 number like I normally do. Very pleasant crew, all of them. Breakfast is continental. Pool was open but due to the cold weather we couldn't take advantage of it. The only drawback is... More 

Review collected in partnership with Howard Johnson

Helpful?
Thank Jose I
LBGeneralManager, Guest Relations Manager at Howard Johnson Express Inn & Suites - Orange, responded to this review

Hello Jose I, Thank you very much for your feedback! Your comfort and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you. I apologize if you had troubles with our limited parking spaces but I hope that it did not hinder you from enjoying the rest... More 

Sacramento, California
1 review
4 of 5 stars Reviewed December 15, 2015

I would stay here again. It was clean, it was close to food outlets. We had no problem with anything. My rating 8 -9

Review collected in partnership with Howard Johnson

Helpful?
Thank russ856
LBGeneralManager, Guest Relations Manager at Howard Johnson Express Inn & Suites - Orange, responded to this review

Hello russ856, Thank you for your review! It is a delight to hear that we were able to meet your expectations in terms of convenience and accommodations during your stay with us. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visi More 

Crestline, California
Level Contributor
253 reviews
147 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
2 of 5 stars Reviewed November 24, 2015

I had never stayed at a "HoJo" before. Till Now. What a disappointment. I hope they all aren't like this. First off: the front desk employee at night was not enthsiastic about it. The room: the drapes were are 'kabeezled'. all dirty and hanginging improperly. The lamp shades were yellow and stained. The bathroom, although spacious, was in need of... More 

Helpful?
Thank Aerovergalineas
LBGeneralManager, Guest Relations Manager at Howard Johnson Express Inn & Suites - Orange, responded to this review

Hello Aerovergalineas, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. I do wish that we would have exceeded your expectations of service and accommodations and I hope you'll return to enjoy a five... More 

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