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Extended Stay America - Orange County - Katella Ave.

2.5 of 5
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1635 West Katella Avenue, Orange, CA 92867
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1 room 1 guest
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Extended Stay America - Orange County - Katella Ave.
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111 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Extended Stay America - Orange County - Katella Ave.
See the most recent reviews
San Luis Obispo, California
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 15, 2013

This is a basic hotel with a cheap rate. It is extended stay so there is no daily room service. There is a full kitchenette with pots and pans for cooking and a big fridge. It is near the Honda Center, but is hard to find because the hotel is actually inside the parking lot of a shopping center --... More 

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Las Vegas, Nevada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 14, 2013

OK.....I know the place has a cheap price --- but from rude check-in girl -- to all the other horrible attributes this hotel has --- prompted me to write this review. *Rude and very UNFRIENDLY check in lady ! (if she hates her job so bad - she needs to find another one!) *NO maid service *Had to take out... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Hi there, I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that our front desk staff was not friendly at the check in and you had to wait a long time for your towels. Our weekly housekeeping services should have been clearly explained during the reservation process and at... More 

Travelers are raving about these Orange hotels

Las Vegas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 14, 2013

Arrived at the hotel and was pleased with the outside grounds. Went to check in and was told we couldn't because the rooms weren't ready. Once we came back, we checked in unloaded our car only to find one of our rooms was still unmade. In our other room, the sheets on the beds were old and worn. Stained bedding.... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Hi there, Thank you for taking the time to write a review of our hotel. I appreciate you taking the time to acknowledge our well maintained grounds but I am disappointed to hear the inside of our facilities left something to be desired. While we are not always able to guarantee an early check in, we should have been able... More 

Tucson, Arizona
Level Contributor
76 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed July 13, 2013

I needed a place to stay for 4 nights and all the hotels in the vicinity were booked. I went with this Extended Stay America near Chapman University and Disneyland. It is different. It is significantly less expensive so if price is your main consideration, this is a good choice. Negatives are they don't change linens more often than weekly... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Ted - Thank you for taking a time to write a review of our property. I'm so pleased to hear that you enjoyed our great location and your clean room. However, I apologize that our hotel does not offer a pool, shuttle services, fitness center or the premium television channels you were hoping for. As we work to improve our... More 

Mukilteo, Washington
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 10, 2013

My sister discovered that the sheets on her bed was stained and dirty. When she asked that the linens be changed, they (eventually) brought up fresh sheets; but she had to put them on herself, as "there's no one in housekeeping right now". The next night, our other beds was invaded by ants - the bed was COVERED in them!... More 

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Renton, Washington
1 review
1 of 5 stars Reviewed July 9, 2013

The first night of our stay, I discovered that the sheets on my bed were stained and dirty. When I asked that the linens be changed, they (eventually) brought up fresh sheets; but I had to put them on myself, as "there's no one in housekeeping right now". The next night, our other bed was invaded by ants - the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear about the level of cleanliness in your room. Please accept my most sincere apology. To make sure this doesn't happen again, I am working very closely with my housekeeping staff to improve our cleaning procedures so they are more in... More 

Las Vegas, Nevada
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 9, 2013

We went to see Shane Victorino (Red Sox) vs. Angels ball game. so we drove 4 hours from Vegas and we stayed on 7/5/13 overnight. Our room was clean and 10 minutes driving from the stadium. Couldn't beat it for the price. They are pet friendly too! They advertise breakfast, but it is just a grab and go, and they... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for taking the time to write a review of your stay. It's great to hear that you enjoyed your clean room, our hotel's location and the room price. However, we apologize for the coffee urns not being out during breakfast. I am working with the staff to ensure this does not happen again in the future. Thank you... More 

Durham, North Carolina
1 review
4 of 5 stars Reviewed July 6, 2013

My husband and I stayed at the Katella Ave/Orange location and we were very pleased with our stay. We were there from June 6-14,2013. We originally booked for the 7th but arrived in town a day early-there was no problem getting the room a day early after calling ahead to notify them. When we arrived in the lobby, there was... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for your great review of our property. I'm glad that you and your husband enjoyed your stay at our hotel. We thank you for such positive comments about staff and convenient location. Still, I am sorry about the odor in the lobby. Our maintenance staff has corrected this issue. Thank you for choosing Extended Stay Hotels. We hope... More 

southern california
Level Contributor
50 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed July 4, 2013

I was there for several months. Pretty comfortable. Small but decent kitchenette (stove, microwave, toaster,full size fridge- but no oven.Great staff which was friendly and helpful. I liked that it was in a center with various good restaurants (and a movie theater).

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for taking the time to write a review of your stay. It's great to hear that you enjoyed our rooms and the kitchenette that is provided in all of them. As well, I am glad that you found our staff to be friendly and helpful. Thank you again for your review. We look forward to seeing you again;... More 

Chico, California
Level Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
2 of 5 stars Reviewed July 1, 2013

Was in Anaheim to catch a ball game and hang with friends. Picked Extended Stay because of its proximity to Angel Stadium and it's low price. Pay the extra bucks and stay somewhere else. Checked in late Sunday first thing that struck me was the overwhelming smell of old food. Check in was easy but when I got to my... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed to read that your room was unclean and there was slight odor. Please, accept my apology. In response, I am working with our housekeeping staff to improve our cleaning procedures and inspection policies moving forward. I am grateful for the... More 

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