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Extended Stay America - Orange County - Katella Ave.

2.5 of 5
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1635 West Katella Avenue, Orange, CA 92867
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Extended Stay America - Orange County - Katella Ave.
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Ranked #8 of 15 Hotels in Orange
A recent review
4 of 5 stars Reviewed July 9, 2013
dagrlz Las Vegas, Nevada
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107 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Extended Stay America - Orange County - Katella Ave.
See the most recent reviews
Mukilteo, Washington
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 10, 2013

My sister discovered that the sheets on her bed was stained and dirty. When she asked that the linens be changed, they (eventually) brought up fresh sheets; but she had to put them on herself, as "there's no one in housekeeping right now". The next night, our other beds was invaded by ants - the bed was COVERED in them!... More 

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Renton, Washington
1 review
1 of 5 stars Reviewed July 9, 2013

The first night of our stay, I discovered that the sheets on my bed were stained and dirty. When I asked that the linens be changed, they (eventually) brought up fresh sheets; but I had to put them on myself, as "there's no one in housekeeping right now". The next night, our other bed was invaded by ants - the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear about the level of cleanliness in your room. Please accept my most sincere apology. To make sure this doesn't happen again, I am working very closely with my housekeeping staff to improve our cleaning procedures so they are more in... More 

Travelers are raving about these Orange hotels

Las Vegas, Nevada
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 9, 2013

We went to see Shane Victorino (Red Sox) vs. Angels ball game. so we drove 4 hours from Vegas and we stayed on 7/5/13 overnight. Our room was clean and 10 minutes driving from the stadium. Couldn't beat it for the price. They are pet friendly too! They advertise breakfast, but it is just a grab and go, and they... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for taking the time to write a review of your stay. It's great to hear that you enjoyed your clean room, our hotel's location and the room price. However, we apologize for the coffee urns not being out during breakfast. I am working with the staff to ensure this does not happen again in the future. Thank you... More 

Durham, North Carolina
1 review
4 of 5 stars Reviewed July 6, 2013

My husband and I stayed at the Katella Ave/Orange location and we were very pleased with our stay. We were there from June 6-14,2013. We originally booked for the 7th but arrived in town a day early-there was no problem getting the room a day early after calling ahead to notify them. When we arrived in the lobby, there was... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for your great review of our property. I'm glad that you and your husband enjoyed your stay at our hotel. We thank you for such positive comments about staff and convenient location. Still, I am sorry about the odor in the lobby. Our maintenance staff has corrected this issue. Thank you for choosing Extended Stay Hotels. We hope... More 

southern california
Level Contributor
50 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed July 4, 2013

I was there for several months. Pretty comfortable. Small but decent kitchenette (stove, microwave, toaster,full size fridge- but no oven.Great staff which was friendly and helpful. I liked that it was in a center with various good restaurants (and a movie theater).

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for taking the time to write a review of your stay. It's great to hear that you enjoyed our rooms and the kitchenette that is provided in all of them. As well, I am glad that you found our staff to be friendly and helpful. Thank you again for your review. We look forward to seeing you again;... More 

Chico, California
Level Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
2 of 5 stars Reviewed July 1, 2013

Was in Anaheim to catch a ball game and hang with friends. Picked Extended Stay because of its proximity to Angel Stadium and it's low price. Pay the extra bucks and stay somewhere else. Checked in late Sunday first thing that struck me was the overwhelming smell of old food. Check in was easy but when I got to my... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed to read that your room was unclean and there was slight odor. Please, accept my apology. In response, I am working with our housekeeping staff to improve our cleaning procedures and inspection policies moving forward. I am grateful for the... More 

San Diego, California
1 review
5 of 5 stars Reviewed June 19, 2013

I've stayed at this hotel many times and keep coming back because of their great front office staff. I have allergies and osteoporosis. They have been very accommodating with finding the best room for my stay. Five stars for their friendliness and can-do attitude!

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Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Debbie - Thank you for your great review of our property and our staff. I'm so pleased to hear that you continue to visit our hotel because our staff has provided for your needs so well each time. As well, I am glad that our location is ideal for your travels. Thank you for choosing Extended Stay Hotels. We hope... More 

Capistrano Beach
2 reviews
5 of 5 stars Reviewed June 14, 2013

I was hesitant at best, to stay at a location so close to the Honda Center, Angel Stadium, etc. I just figured there would be too much noise, drunk kids, who knows. There's a security staff that is very vigilant in patrolling the parking lot outside the hotel, a movie theatre and several, and I mean several, very good restaurants... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

I received a copy of your review, and wanted to thank you for writing such positive comments about our staff. I am so glad to hear that our staff was able to accommodate your needs and that they were professional at all times. As well, I am so happy that you enjoyed our convenient location. Thank you again for your... More 

Bangalore, Karnataka, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 23, 2013

I stayed in w katella location of the extended stay america hotel for three months. Its a bliss. Clean and tidy, spacious and very well ventilated rooms. Staff is very polite and friendly. Service is prompt, up to the mark. The location is quite good. Century theater is right in front, so you can watch late night movie and come... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

I received a copy of your review, and wanted to thank you for such a nice review about our Hotel and Staff at our hotel. I'm so pleased to hear that you are enjoying your stay at our hotel. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future... More 

Florida, Massachusetts
1 review
5 of 5 stars Reviewed May 22, 2013

I stay at the katella location recently with my husband. All the staff members are very friendly. The hotel and the rooms itself were nice and clean. We will come and stay again. It was very nice experience and I would love to recommend this hotel to everyone.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Gracy - Thank you for your great review of our property. I'm thrilled that you and your Husband enjoyed your recent stay. It pleases me to know that the staff was friendly and that your room was so clean. We are very proud of being able to provide both of these things for you, and that you would recommend our... More 

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