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Extended Stay America - Orange County - Katella Ave.

2.5 of 5
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1635 West Katella Avenue, Orange, CA 92867
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Extended Stay America - Orange County - Katella Ave.
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Ranked #8 of 15 Hotels in Orange
A recent review
4 of 5 stars Reviewed September 21, 2014
SB9308 Waterford, Ireland
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99 reviews from our community

Traveler rating
    45
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    11
    7
    18
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Extended Stay America - Orange County - Katella Ave.
See the most recent reviews
Moreno Valley, California
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 18, 2014

This is the worst hotel/ motel I have ever stayed at. Filthy,incompetent housekeeping,rude,militant homosexual Manager,an absolute disaster of a dump.the incompetent staff didn't renew my stay when I asked them to,the website is a joke,the rooms smelled like dog urine,hadn't been cleaned in Gid knows how long,there were cigarette butts on the floor underneath the recliner,burn marks on the tile... More 

Was this review helpful? Yes 1
Waterford, Ireland
Contributor
13 reviews 13 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 21, 2014

Stayed here in March 2014. Room was clean and spacious and only a few minutes drive from Disney Parks. Lots of restaurants and a large cinema right outside the hotel. Had no issues apart from one night when somebody was knocking on our door at 2 in the morning. We called reception and the person was asked to leave, don't... More 

Was this review helpful? Yes 2
Orange County, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 10, 2014

Starting on the phone, Caleb was extremely helpful. Caleb has gone over and beyond my expectations of what he would do. he has surely bent over backwards to help the residents here. Caleb is probably the biggest asset that this hotel has. What a hard worker! He has such a positive attitude no matter how much you ask him for... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for your glowing review of our property. I am glad to read that you were pleased with with the service that Caleb proved to you during your stay with us. I am also happy that you enjoyed your room and that it met your needs and expectations. Thank you again for your review. It would be our pleasure... More 

Rialto, California, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 7, 2014

Our room was spacious and clean. Lots of things to do close by but it's a little bit of a walk to Disneyland, we drove. Good central location. This is a nice hotel & we'll stay again next time we're in Orange County!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed your room and had a wonderful stay with us. The staff and I are proud to have provided you with a clean and spacious room at such a great location for your needs. Once more, thank... More 

Santee, California
2 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 3, 2014

The exterior of the hotel is nice, has ample FREE parking and is super close to a movie theater, Starbucks, and several restaurants. IMO, it is not close enough to Disney to walk (like other have posted) as it is about 3.5 miles away. There is also no shuttle. The check in experience was average and the hotel lobby was... More 

Was this review helpful? Yes 1
Corona, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

My wife and I were visiting So Cal for a week. We ended up staying at the Extended Stay on Katella. The room was just as expected, clean and comfy. The staff went out of their way to ensure we had a pleasant stay.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

The staff and I read your review, and would like to thank you for writing such glowing things about our stay with us. I'm so pleased to hear that you found your room clean and comfortable. I am thrilled to read that my staff was so accommodating. Thank you again for your kind words. The staff and I would love... More 

Oceanside, CA
Contributor
17 reviews 17 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 26, 2014

Ok. Always start with the good things first. Room was upgraded since the last time we stayed there. New carpet, new hardwood flooring in the kitchen area and bathroom. New appliances in the kitchenette. Beds were comfortable. Block out drapes were quite effective. I made a wrong reservation and they were able to accommodate us with a room that we... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

I want to thank you for taking the time to post a review of your stay. I'm glad that you noticed the upgrades that he had done to our hotel. I am sorry that we did not meet your needs in the way of not having a ice machine, I will forward your concerns about this to our senior management... More 

1 review
1 of 5 stars Reviewed August 19, 2014 via mobile

Worst hotel ever, when I opened the door I thought it was a joke, the room was dirty,I went back to the lobby and I ask for the manager and surprise it was the same guy that game the room, after 20 minutes finally I got another room,the hotel offers a complementary house keeping service after eight nights of staying.

Was this review helpful? Yes
Orange County, California
1 review
5 of 5 stars Reviewed August 18, 2014

I stayed at this location while working down the road all summer. The staff could not have been friendlier. Any trouble or concern was promptly fixed and attended to. The location was great for entertainment, sports stadiums and access to major highways in the area. The rooms were hotel rooms... I travel all over the country and to Europe, and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding the our staff, location, and amenities. We are pleased to know that our hotel fit your needs during the three months you were here. I will pass on your review to my staff and to my senior management. Thank you again for your... More 

Orange County, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 4, 2014

Do not stay here. After our 9 night stay at this Katella location, we left having never felt so angry and so indignant by the way the receptionist Gemma had treated us. My wife said Ms. Gemma completely embarrassed her in the lobby, in front of other people during the check-in process when I was out parking the car. My... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for bringing this to our attention. The experience you described is unacceptable. Please accept our most sincere apologies for the poor service you received. We are taking swift action to ensure your experience is not repeated. We will be retraining our staff to make sure we are always providing the quality service that our guests expect and deserve.... More 

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