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All 14 Orange hotels

Extended Stay America - Orange County - Katella Ave.

2.5 of 5 Hotel   |   1635 West Katella Avenue, Orange, CA 92867
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68%
Ranked #7 of 14 hotels in Orange
A recent review
3 of 5 stars Reviewed January 22, 2014
afwingmom
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79 people have reviewed this hotel

Traveler rating
    40
    14
    6
    6
    13
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18
10
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24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
There are newer reviews for Extended Stay America - Orange County - Katella Ave.
See the most recent reviews
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed January 22, 2014

When I arrived it was too early for check in. Caleb not only made the check in process easy he was able to get me an early check in. He was very professional and friendly. For the price and location of the hotel it is exactly what I expected.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about our hotel and how Caleb took care of you. I am so glad that he, along with the rest of our staff, provided you with such great service, and that you liked our hotel's location. We hope we... More

San Jose
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 10, 2014

Started from a bad customer service , stephanie and Gina was very rude on the phoneand all throughout the chek in process. We felt like we are bothering their evening...2nd night , my son girlfriend called them if they can replace the blankets on their room smell like pee, and she was told that we shoud've made the request on... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for your recent review of your stay. I sincerely apologize that our staff did not attend to your needs in a professional manner. As well, I apologize that the cleanliness of your room did not meet your expectations. I will be meeting with my staff to ensure these issues do not continue in the future. Finally, I apologize... More

Carlsbad, California, United States
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 6, 2014

My husband and I have stayed here before since we come to Ducks games. It's pretty close to the Honda Center. The last time we stayed here (December 28th-29th) was BAD! We waited at the counter for I don't know how long before the clerk came out. She was obviously NOT happy to be there. She was just short of... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Pamela – Thank you for your recent review of your stay. The condition you found your room in is unacceptable, and I sincerely apologize for your experience. I will be meeting with our housekeeping staff to ensure your experience is not repeated. As well, I apologize that our staff did not attend to your needs in a professional manner. Lastly,... More

Orange, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 26, 2013

"Your Home Away From Home' is no just a slogan with Extended Stay America in Orange, Ca. They really mean it! A newly refurbished, comfortable, clean room with provisions for light housekeeping, a knowledgeable, friendly staff, a location near entertainment venues and a variety of restaurants have made Extended Stay America in Orange our three month winter home for the... More

Was this review helpful? Yes 1
Newtown, Pennsylvania
Top Contributor
54 reviews 54 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 26, 2013 via mobile

Great little hotel, make reservations early as it sells out quickly. Great location and very friendly and helpful staff. Nice rooms with completely outfitted kitchens. Also a theater and many restaurants within walking distance of hotel. On Katella Street, near Batavia

Was this review helpful? Yes 1
San Francisco, California
Contributor
16 reviews 16 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 26, 2013

I was a bit skeptical of this place because of the ratings on hotels.com but I booked it anyway for the weekend before xmas and checked out xmas day (3 nights total). The location is great! There are a bunch of restaurants 100 yards away and they were good food! The hotel itself is located inside a shopping like area... More

Was this review helpful? Yes 1
Sylva, North Carolina
Contributor
14 reviews 14 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 20, 2013

Very professional and helpful staff. The room was wonderful and very clean. I have started staying at Extended Stay America motel's due to the inexpensive price and the clean atmosphere. If you can get past the idea that your room will not be cleaned every day then you are ok. Found this particular ESA difficult to get too. The address... More

Was this review helpful? Yes 1
west jordan
1 review
1 of 5 stars Reviewed November 10, 2013

Poorly equipped kitchen. We stated that there were two adults and two children on the reservation. Reserved a king room with the pull out. One would think that there would be linens in the room for the pull out but no. Spoke to the staff about it and they were unresponsive. I would not recommend staying here. The king bed... More

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Orange
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 15, 2013

I will always cherish my stay at this hotel. The staff, no words could describe how they have grown so close to my heart. They are so friendly, courteous, so sincere and always ready to help. Whenever I come in they always take time to greet the guests and ask how everything is with our stay, if our room is... More

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed October 15, 2013 via mobile

Other than the annoying guest downstairs, the broken bathroom vent, the clogged kitchen sink, and the hard beds, our stay was ok. The employees were super friendly and accommodated my needs. Plenty of restaurants and a Starbucks within walking distance. There's even a movie theater! We stayed in the Suite on the 4th floor. Maybe it was just our room... More

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Additional Information about Extended Stay America - Orange County - Katella Ave.

Address: 1635 West Katella Avenue, Orange, CA 92867
Phone Number:
Location: United States > California > Orange County > Orange
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Orange County - Katella Ave. 2.5*
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Also Known As:
Extended Stayamerica Orange County-Katella Ave Hotel Orange
Extended Stay America - Orange County - Katella Ave. CA
Extended Stay Orange

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Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style
#3 Business Hotel in Orange
Hotel Class
Number of rooms
124

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