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All 15 Orange hotels

Extended Stay America - Orange County - Katella Ave.

2.5 of 5 Hotel   |   1635 West Katella Avenue, Orange, CA 92867
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66%
Ranked #7 of 15 Hotels in Orange
A recent review
5 of 5 stars reviewed 6 days ago
BriannaR16 Orange County, California
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87 reviews from our community

Traveler rating
    44
    14
    8
    6
    15
See reviews for
19
13
12
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Orange County, California
1 review
5 of 5 stars Reviewed 6 days ago NEW

Starting on the phone, Caleb was extremely helpful. Caleb has gone over and beyond my expectations of what he would do. he has surely bent over backwards to help the residents here. Caleb is probably the biggest asset that this hotel has. What a hard worker! He has such a positive attitude no matter how much you ask him for... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for your glowing review of our property. I am glad to read that you were pleased with with the service that Caleb proved to you during your stay with us. I am also happy that you enjoyed your room and that it met your needs and expectations. Thank you again for your review. It would be our pleasure... More

Rialto, California, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Our room was spacious and clean. Lots of things to do close by but it's a little bit of a walk to Disneyland, we drove. Good central location. This is a nice hotel & we'll stay again next time we're in Orange County!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed your room and had a wonderful stay with us. The staff and I are proud to have provided you with a clean and spacious room at such a great location for your needs. Once more, thank... More

Santee, California
2 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The exterior of the hotel is nice, has ample FREE parking and is super close to a movie theater, Starbucks, and several restaurants. IMO, it is not close enough to Disney to walk (like other have posted) as it is about 3.5 miles away. There is also no shuttle. The check in experience was average and the hotel lobby was... More

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Corona, California
1 review
5 of 5 stars Reviewed 2 weeks ago

My wife and I were visiting So Cal for a week. We ended up staying at the Extended Stay on Katella. The room was just as expected, clean and comfy. The staff went out of their way to ensure we had a pleasant stay.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

The staff and I read your review, and would like to thank you for writing such glowing things about our stay with us. I'm so pleased to hear that you found your room clean and comfortable. I am thrilled to read that my staff was so accommodating. Thank you again for your kind words. The staff and I would love... More

Oceanside, CA
Contributor
14 reviews 14 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Ok. Always start with the good things first. Room was upgraded since the last time we stayed there. New carpet, new hardwood flooring in the kitchen area and bathroom. New appliances in the kitchenette. Beds were comfortable. Block out drapes were quite effective. I made a wrong reservation and they were able to accommodate us with a room that we... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

I want to thank you for taking the time to post a review of your stay. I'm glad that you noticed the upgrades that he had done to our hotel. I am sorry that we did not meet your needs in the way of not having a ice machine, I will forward your concerns about this to our senior management... More

1 review
1 of 5 stars Reviewed 4 weeks ago

Worst hotel ever, when I opened the door I thought it was a joke, the room was dirty,I went back to the lobby and I ask for the manager and surprise it was the same guy that game the room, after 20 minutes finally I got another room,the hotel offers a complementary house keeping service after eight nights of staying.

Was this review helpful? Yes
Orange County, California
1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed at this location while working down the road all summer. The staff could not have been friendlier. Any trouble or concern was promptly fixed and attended to. The location was great for entertainment, sports stadiums and access to major highways in the area. The rooms were hotel rooms... I travel all over the country and to Europe, and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding the our staff, location, and amenities. We are pleased to know that our hotel fit your needs during the three months you were here. I will pass on your review to my staff and to my senior management. Thank you again for your... More

Orange County, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 4, 2014

Do not stay here. After our 9 night stay at this Katella location, we left having never felt so angry and so indignant by the way the receptionist Gemma had treated us. My wife said Ms. Gemma completely embarrassed her in the lobby, in front of other people during the check-in process when I was out parking the car. My... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for bringing this to our attention. The experience you described is unacceptable. Please accept our most sincere apologies for the poor service you received. We are taking swift action to ensure your experience is not repeated. We will be retraining our staff to make sure we are always providing the quality service that our guests expect and deserve.... More

Ely
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 18, 2014

This hotel came highly recommended and with the price, location very close to Disney, and free parking we thought it was a good deal. When we pulled up the hotel looked nice from the outside, is in a very nice location with good restaurants and a nice theater all in walking distance. When we walked in the staff was friendly... More

Was this review helpful? Yes 1
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 14, 2014

We stayed here as it was adjacent to my friends home. The staff was very pleasant and helpful. There were cooking facilities in the room so you could make something if you required. The room was very clean and comfortable. There was a grab and go breakfast included in the price which was adequate.

Was this review helpful? Yes 1
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Additional Information about Extended Stay America - Orange County - Katella Ave.

Address: 1635 West Katella Avenue, Orange, CA 92867
Phone Number:
Location: United States > California > Orange County > Orange
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Orange County - Katella Ave. 2.5*
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Also Known As:
Extended Stayamerica Orange County-Katella Ave Hotel Orange
Extended Stay America - Orange County - Katella Ave. CA
Extended Stay Orange

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