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Hyatt Place Ontario / Rancho Cucamonga

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4760 East Mills Circle, Ontario, CA 91764
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Hyatt Place Ontario / Rancho Cucamonga
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Hyatt Place Ontario / Rancho Cucamonga
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244 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lafayette, Colorado
Contributor
20 reviews 20 reviews
20 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed overnight on a college visit roadtrip. This hotel had a great location for the purpose. Our view was of the I-15/I-10 interchange, not much to look at - but hey this wasn't a resort vacation. The proximity to the mall was a plus for some of the family, while the rest stayed behind and worked out or caught up... More 

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Greetings from Ontario b1gtraveler, Your review is greatly appreciated! We always enjoy honest feedback from our guests as it is the only way to continually improve in the product and service that we provide on a daily basis. It is great that you found Hyatt Place Ontario "perfect for the purpose." I also want to ensure you that I have... More 

Las Cruces, New Mexico
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We stayed at this Hyatt Place for four nights. Overall, it was a great stay. The complimentary breakfast was delicious, and the customer service was best in class. My only complaint is that the air conditioner in the room had two settings: off and artificial snowmaking.

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Dear Kevin M, It is delightful to have read that you experienced a "great stay" while you were with us at Hyatt Place Ontario/Rancho Cucamonga, CA. It is always our pleasure to provide only the best in both product and service and we appreciate your honest review. We work diligently to consistantly evaluate our hotel and the products we offer... More 

Lahaina, Maui, Hawaii
Top Contributor
52 reviews 52 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We spent 2 nights here in January and it was very nice. Clean and comfortable. The breakfast had plenty of options for everyone. Convenient location - especially if you want to spend time shopping at the outlet mall.

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Hi HooiloHouse, It was certainly great to have you all the way from Hawaii! I am pleased to have read that you enjoyed your stay with us here at Hyatt Place Ontario/Rancho Cucamonga, CA. Especially at the convenience of having the Ontario Mills outlet mall just directly across from our hotel. Please think of us in the future should you... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Excellent location. Very close to shopping, restaurants. Room is very spacious with partially divided sleeping and sitting area. When leaving during the day, came back to very clean, nicely made beds. The complimentary breakfast is above other places offering a wide selection of breakfast choices and plenty of room to bring plates to comfortable sitting areas. I would definitely want... More 

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Greetings sean m, Thank you very much for your kind review of your recent experience at Hyatt Place Ontario/Rancho Cucamonga, CA. We certainly value our guest feedback and appreciate you taking a moment out of your already busy day to provide us with your honest opinion. We hope to see you soon! Sincerely, Stephanie Lopez More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 24, 2015

This place is a joke. The only thing that I was bothered about this place is how the new manager white guy with the curly hair and is a stickler he only works with in rules and policies. I have been coming there for years and this place is going down hill. Back in the day I used to come... More 

Was this review helpful? Yes 1
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Jacky f, I apologize for your less than satisfactory experience with a member of our team here at Hyatt Place Ontario. We certainly strive to provide nothing but the best in service and of course, did not mean to upset you during your last visit. The maximum occupancy of guests in our guest rooms is based on number of adults... More 

Pennsauken, New Jersey
1 review
5 of 5 stars Reviewed February 12, 2015

This hotel is the best i have stayed in in the US. I travel all over North America (4/5 Star Hotels)and have never had the fabulous service they provide at this hotel. If you want to feel special at this hotel ask for Andrew and Eric, they go above and beyound to ensure everything that you need to make your... More 

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Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Hello Ed F, On behalf of my entire team here at Hyatt Place Ontario, we appreciate your business and thank you for taking the time to recognize two of our exceptional Gallery Hosts for their excellence in proving the best in both product and service. I am pleased to hear that you had the opportunity to interact with Andrew and... More 

Los Angeles, California
Contributor
12 reviews 12 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 8, 2015

This is a very typical Hyatt Place, which is perfect for me. You know exactly what you're getting and when traveling with a large family the consistency is refreshing. Rooms are large, each has either 2 doubles or a king with a separate sofabed area. there is a fridge in the room, the hotel was quiet and service was excellent.... More 

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Thank you for your review of Hyatt Place Ontario/Rancho Cucamonga, CA. I am glad to hear that you found our hotel to be "perfect." We strive to make each and every guest just as comfortable as you were when you were a guest of ours. We certainly hope to have you back again soon! Thank you for your loyalty to... More 

Washington DC, District of Columbia
Top Contributor
55 reviews 55 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 29, 2015

This is our preferred business hotel in the Ontario area. The rooms are nice with a sitting/work area and thoughtfully placed outlets for electronics. Their breakfast is a bit above most lobby breakfasts and the nearby mall is a great plus for our international visitors. For the price it is a great value. Will be back again!

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Laura M, Thank you for your five star rating of Hyatt Place Ontario/Rancho Cucamonga, CA. I am delighted to hear that you will be returning to our property and we look forward to seeing you again upon your next visit to Ontario. Yours In Hospitality, Stephanie Lopez More 

Denver, Colorado
Top Contributor
213 reviews 213 reviews
84 hotel reviews
209 helpful votes 209 helpful votes
4 of 5 stars Reviewed January 26, 2015

Comfortable bed and nicely appointed room for the price. Had a bit of trouble getting the room the right temperature, it felt much colder than what the thermostat read. Nice location, easy walk over to the mall and to area restaurants. Friendly staff.

Was this review helpful? Yes 1
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Hello WorldTravelerCO, I would like to thank you for expressing your honest thoughts in regards to your stay here at Hyatt Place Ontario/Rancho Cucamonga, CA. On behalf of the entire team here, we appreciate your business and hope that you return should your travels bring you back to the Ontario area. I have communicated your concern about our air conditioner... More 

Carlsbad, California
Contributor
11 reviews 11 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 24, 2015

This is a very nice hotel with great beds, clean rooms, fast wifi and modern decor. For $109 a night (AAA rate) it also is a steal for the money. Many of the rooms have a very nice mountain view. For anyone who needs to visit here and wants a nice hotel with great amenities for cheap this is your... More 

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Hi Chad760, Thank you for your recent stay and review of Hyatt Place Ontario/Rancho Cucamonga, CA. It is our goal to create an exceptional experience for each and every guest we serve. We appreciate your five star rating and look forward to having you back the next time you visit Ontario. Kindest Regards, Stephanie Lopez More 

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