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Hyatt Place Ontario / Rancho Cucamonga

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4760 East Mills Circle, Ontario, CA 91764
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Hyatt Place Ontario / Rancho Cucamonga
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Hyatt Place Ontario / Rancho Cucamonga
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262 Reviews from our TripAdvisor Community

Traveler rating
    143
    71
    26
    8
    14
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Fairfield, California
1 review
5 of 5 stars Reviewed 1 week ago

We had wonderful stay. The service was excellent! The shuttle service was so accommodating. The staff was so friendly and went out of their way to help us! The breakfast was very satisfying and had lots to choose from.

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Dear Davis468, We are pleased to have read that you experienced a "wonderful stay" with us here at Hyatt Place Ontario/Rancho Cucamonga, CA. It is our goal to provide this sort of experience to each and every guest that chooses our hotel during their travels and we certainly love to hear about it via TripAdvisor.com. Thank you for your review... More 

Walnut, California
Level Contributor
1 review
5 of 5 stars Reviewed 2 weeks ago

Great stay. Starting with the warm staff Javier helped me via the phone and I was excited before I got here! Then Eric helped me book the perfect room numbers on the 6th floor thanks. Also Danielle was a hoppin' at breakfast and stopped to specially make me a cafe latte' mmmmmmmmm I must say. Thank you so much from... More 

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Dear Falclor2000, Happy belated birthday to your daughter! We are grateful that you have chosen to celebrate her special day with all of us here at Hyatt Place Ontario/Rancho Cucamonga, CA. It is definitely exciting to have so many of our team members recognized for their awesome hospitality. We appreciate your honest feedback and we thank you. On behalf of... More 

Redmond, Washington
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

There is nothing like having good air conditioning when it is 100°+. Period. It's a bit loud, so for silent sleepers it may not work for them. I on the other hand don't have that issue, so I slept like a baby! As for the rest of the hotel, I was pleasantly surprised. The hotel is next to Ontario Mills... More 

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Greetings from Ontario Eric D, I am glad you had an "amazing" experience here at Hyatt Place Ontario/Rancho Cucamonga, CA. It is always our pleasure to be able to create a home away from home for each and every one of our guests. Air conditioning is certainly one of the luxuries of a home away from home! For those light... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I recently stayed at this hotel over this weekend and it went great. I was in town for the bmw event and I was truly taken back on how wonderful the staff is. The rooms are very clean, breakfast is out of this world delicious. It's only right if I shout out the workers at this hotel. Brianna was wonderful... More 

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Dear Chris a, On behalf of the entire team here at Hyatt Place Ontario/Rancho Cucamonga, we truly appreciate your feedback here on TripAdvisor.com. It is great to receive such praise for the things we do here on a day to day basis! I sincerely apologize for the issue with ants you had the displeasure of dealing with while you were... More 

Denver, Colorado
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 28, 2015

The facilities are first rate, clean and nice - but what really impressed me was the staff. They seemed to take the time to really do the details - very pleasant and caring and made me really feel like a "guest" as opposed to a "customer"

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Dear mfairbanks, Thank you for your review and honest feedback of your recent stay at our hotel. I am ecstatic to hear that my team demonstrated the excellent customer service that they are all most certainly capable of! I cannot tell you how much it means to us to be recognized positively for the efforts that go into each and... More 

San Francisco, California
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed May 26, 2015 via mobile

1st choice vs Springsuite*Marriott vs Hilton Garden Inn. I like the idea of separate bedroom space with other room. Basic breakfast is provided but hotel is located right inside shopping complex. Plus you can drive to nearby vineyard (10 minutes) and only 1 hour from Cabazon outlet and close to Ontario airport.

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Hello LSlamet, We are glad to have read that Hyatt Place Ontario/Rancho Cucamonga, CA was your first choice hotel during your travels to our area. I am also excited that our hotel met all of your expectations as a guest of ours and that you were pleased with your choice. Please do not hesitate to call us for reservations during... More 

Yucaipa, California
1 review
5 of 5 stars Reviewed May 13, 2015

Our team stayed at this Hyatt Place for our baseball games in the area and we were completely satisfied with the facilities. The staff was wonderful always welcoming and asking if they were able to assist us in anything. The room we stayed in was great and the morning staff even allowed our team to use their meeting spaces for... More 

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Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Thank you for your review Maria D, It was a pleasure to have you and your baseball team here with us at Hyatt Place Ontario/Rancho Cucamonga, CA. We are pleased to hear that you will be choosing our hotel again when you visit Ontario. Your boys are so respectful, we appreciate you all as hotel guests. Again, thank you for... More 

Dallas, United States
1 review
5 of 5 stars Reviewed May 1, 2015

Came here for business - great location and on Ontario Mills Shopping Center grounds. Variety of local restaurants around mall made it easy for meal choices with team. Hotel extremely clean, staff friendly, courteous and helpful. Complimentary AM breakfast bar was good and convenient to eat and go. Highly recommend

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Thank you for your review Rebecca F, The greatest compliment you can give us here at Hyatt Place Ontario/Rancho Cucamonga, CA is your recommendation. I am pleased to have read that you enjoyed your time with us and we hope to have the opportunity to welcome not only you and your team but, your friends and family to our hotel... More 

Bakersfield, California
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 29, 2015

Our water polo team stayed here Fri/Sat night the first week in April. We've stayed here before and this time did not disappoint. The front desk staff were cheerful, welcoming and efficient. Rooms were comfortable and it was great having the extra couch/sitting area to relax in. My bed was so comfy I hated to get up! Breakfast is hot,... More 

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

1polomom2015, Hello again! It was a pleasure to have you and your team here with us at Hyatt Place Ontario/Rancho Cucamonga, CA. We certainly appreciate you choosing to stay at our hotel during your team's recent travels. Thank you for your review and we hope to have you all back again soon! Warmest Regards, Stephanie Lopez More 

Culpeper, Virginia
Level Contributor
121 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed April 26, 2015

Hyatt Place we tend to love, the exception comes from the chain owners of the franchisee if it is the case to spend more money in maintenance. While it is extremely well located and well priced this does not excuse, barely functional electric plugs, aging carpet, and beyond noisy and not very well maintained AC unit. Due to our late... More 

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Hello Mr. Oremiatzky, It was our pleasure to have you here at Hyatt Place Ontario/Rancho Cucamonga, CA during your recent travels. I apologize for your recent experience as I can certainly tell it was less than satisfying for you. As previously discussed, we have made every attempt to make the necessary changes to ensure our guests are 100% satisfied each... More 

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