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Hyatt Place Ontario / Rancho Cucamonga

3.0 of 5 4760 East Mills Circle, Ontario, CA 91764
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Certificate of Excellence 2014
Hyatt Place Ontario / Rancho Cucamonga
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Hyatt Place Ontario / Rancho Cucamonga
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226 reviews from our community

Traveler rating
    122
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    21
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    12
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Loma Linda, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

Stayed along with my coworkers for our company holiday party and the staff was friendly and helpful. Rooms were bright, clean and modern. Shuttle service was very convenient and easy to use. The complementary breakfast included hot sandwiches, which was a nice touch =)

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Walnut, California
Contributor
16 reviews 16 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Yup, it's a trendy and SEXY hotel. I loved the way Hyatt designed Hyatt Place. I was able to stay here for free and everything was perfect here. It's also conveniently located near some tradeshow locations and right where Ontario Mills is. The location is perfect and you can always treat clients out to a great restaurant nearby or if... More 

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San Diego, California
1 review
3 of 5 stars Reviewed 2 weeks ago

Me and why wife stayed here and loved the service from kathleen and Erik they took care of all of my issues in a timely manner .The rooms and breakfast are great as well . The down side is that at the service at night was poor the gentleman with the glasses that was helping me and my wife was... More 

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Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Happy Holidays Alfonso G, We realize you have plenty of options when coming to Ontario and we thank you for choosing Hyatt Place during your recent travels. It is our goal to provide excellent customer service to each and every one of our guests and I am ecstatic that you were able to receive this experience when interacting with both... More 

USA
Top Contributor
148 reviews 148 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 7, 2014

I've been staying at Hyatt Place as a first choice hotel for business and leisure travel on a reasonable price level. There has been some attempt at cost reduction of the morning breakfast which is my main criticism. Rooms have been maintained at high quality. Recommend this hotel as a competitor to Marriott Courtyard.

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Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Hello johnc_19, I would like to personally thank you for your recent stay at our hotel. It is great to know that you recommend our hotel to others as that is the greatest compliment you could give us. I do want to assure you that we have been paying close attention to our breakfast options here at Hyatt Place Ontario... More 

Reno, Nevada
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 7, 2014

I stayed at this property for almost 3 weeks when in Ontario recently on business, and after having stayed at many other properties in the area, this one ends up being my favorite. The rooms are clean and good sized, the TV is a large, new flat screen, the staff is very friendly and always welcoming, and the morning breakfast... More 

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Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Seasons Greetings Code3pro, I am happy to have received your review of your recent stay here at Hyatt Place in Ontario, CA. We are pleased to hear that you consider our property your "favorite" in comparison to other properties in our area. It is always our pleasure to serve you and on behalf of the entire team here at Hyatt... More 

Ontario, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 6, 2014

I enjoy staying here a couple times/week. Staff, room, food, property are great - clean and in working order. The breakfast and snack bar are very convenient and food is good tasting. The sales director who booked my room checks in periodically to thank me for my business and to make sure my stays are comfortable.

Was this review helpful? Yes 1
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Happy Holidays VickieA A, Thank you very much for taking the time to provide us with your feedback regarding your recent stay with Hyatt Place Ontario here on TripAdvisor.com. We certainly appreciate the recognition. I have discussed your positive feedback with our Director of Sales, Liz Rivera and we are both delighted to have read that you "enjoy your stays... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 5, 2014

Room had paper thin walls, a thermostat stuck at 78, and a broken refrigerator. The unmistakable stench of marijuana came complimentary. Our room was burglarized by their incompetent staff. STAY AWAY!

Was this review helpful? Yes 2
Hurricane, Utah, United States
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 23, 2014

The room was nicely put together. King bed with a sitting area, desk and wet bar. Pillows and bed were comfortable. It was kind of close to the freeway. Good and bad. Noisy, but convenient to get where ever you're going fast. Had a good variety of food for their free breakfast, plus in room coffee. Room was very clean.... More 

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Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Hello JoAnn S, Thank you for taking the time to provide us with your honest feedback regarding your recent stay here at Hyatt Place Ontario. We appreciate your opinion and rely on guest comments such as yours to continually improve our product and service. I am glad you had the opportunity to enjoy our delicious complimentary breakfast buffet options while... More 

Santa Barbara, California
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 20, 2014

I really don't see why this Hotel garnered all the positive reviews. The hotel is extremely noisy as it is right next to the freeway. So if you're a light sleeper or irrespective of what side of the hotel you are staying in you will hear the freeway all night long. Not to mention that you will hear each and... More 

Was this review helpful? Yes 1
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Dear jgsb, I would like to apologize for your less than satisfactory experience while you were a guest of ours. We certainly aim to achieve a higher standard when it comes to our product and service and I apologize for any inconvenience we have caused you. As for the noisy toilets and guest room doors, I would like to mention... More 

Mountain Top, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 of 5 stars Reviewed October 16, 2014

I'm sure this would be a great place to stay on any trip. My stay was for a week long business trip in the area. Everytime I encountered a member of the staff it was friendly smiles my way. Also, the room was great. I had a king with a living area, and small kitchen type area (no stove, but... More 

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Greetings Jerry R, I am very pleased to hear that you had a "great trip" and will be returning to Hyatt Place Ontario. It is always an added convenience to have good shopping and places to eat so close when traveling for business. We hope you have plenty of more opportunities to enjoy the great surroundings of our hotel. On... More 

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Additional Information about Hyatt Place Ontario / Rancho Cucamonga

Address: 4760 East Mills Circle, Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Ontario / Rancho Cucamonga 3*
Number of rooms: 128
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Also Known As:
Hyatt Place Ontario / Rancho Cucamonga Hotel Ontario
Hyatt Ontario Mills
Ontario Hyatt
Hotel Style:
#7 Family Hotel in Ontario
#10 Business Hotel in Ontario

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