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Hyatt Place Ontario / Rancho Cucamonga

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4760 East Mills Circle, Ontario, CA 91764
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Hyatt Place Ontario / Rancho Cucamonga
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Hyatt Place Ontario / Rancho Cucamonga
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258 Reviews from our TripAdvisor Community

Traveler rating
    140
    70
    26
    8
    14
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Denver, Colorado
Contributor
14 reviews 14 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The facilities are first rate, clean and nice - but what really impressed me was the staff. They seemed to take the time to really do the details - very pleasant and caring and made me really feel like a "guest" as opposed to a "customer"

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Dear mfairbanks, Thank you for your review and honest feedback of your recent stay at our hotel. I am ecstatic to hear that my team demonstrated the excellent customer service that they are all most certainly capable of! I cannot tell you how much it means to us to be recognized positively for the efforts that go into each and... More 

San Francisco, California
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

1st choice vs Springsuite*Marriott vs Hilton Garden Inn. I like the idea of separate bedroom space with other room. Basic breakfast is provided but hotel is located right inside shopping complex. Plus you can drive to nearby vineyard (10 minutes) and only 1 hour from Cabazon outlet and close to Ontario airport.

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Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Hello LSlamet, We are glad to have read that Hyatt Place Ontario/Rancho Cucamonga, CA was your first choice hotel during your travels to our area. I am also excited that our hotel met all of your expectations as a guest of ours and that you were pleased with your choice. Please do not hesitate to call us for reservations during... More 

Yucaipa, California
1 review
5 of 5 stars Reviewed 3 weeks ago

Our team stayed at this Hyatt Place for our baseball games in the area and we were completely satisfied with the facilities. The staff was wonderful always welcoming and asking if they were able to assist us in anything. The room we stayed in was great and the morning staff even allowed our team to use their meeting spaces for... More 

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Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Thank you for your review Maria D, It was a pleasure to have you and your baseball team here with us at Hyatt Place Ontario/Rancho Cucamonga, CA. We are pleased to hear that you will be choosing our hotel again when you visit Ontario. Your boys are so respectful, we appreciate you all as hotel guests. Again, thank you for... More 

Dallas, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Came here for business - great location and on Ontario Mills Shopping Center grounds. Variety of local restaurants around mall made it easy for meal choices with team. Hotel extremely clean, staff friendly, courteous and helpful. Complimentary AM breakfast bar was good and convenient to eat and go. Highly recommend

Review collected in partnership with Hyatt Hotels

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Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Thank you for your review Rebecca F, The greatest compliment you can give us here at Hyatt Place Ontario/Rancho Cucamonga, CA is your recommendation. I am pleased to have read that you enjoyed your time with us and we hope to have the opportunity to welcome not only you and your team but, your friends and family to our hotel... More 

Bakersfield, California
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Our water polo team stayed here Fri/Sat night the first week in April. We've stayed here before and this time did not disappoint. The front desk staff were cheerful, welcoming and efficient. Rooms were comfortable and it was great having the extra couch/sitting area to relax in. My bed was so comfy I hated to get up! Breakfast is hot,... More 

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Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

1polomom2015, Hello again! It was a pleasure to have you and your team here with us at Hyatt Place Ontario/Rancho Cucamonga, CA. We certainly appreciate you choosing to stay at our hotel during your team's recent travels. Thank you for your review and we hope to have you all back again soon! Warmest Regards, Stephanie Lopez More 

Culpeper, Virginia
Top Contributor
121 reviews 121 reviews
39 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed April 26, 2015

Hyatt Place we tend to love, the exception comes from the chain owners of the franchisee if it is the case to spend more money in maintenance. While it is extremely well located and well priced this does not excuse, barely functional electric plugs, aging carpet, and beyond noisy and not very well maintained AC unit. Due to our late... More 

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Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Hello Mr. Oremiatzky, It was our pleasure to have you here at Hyatt Place Ontario/Rancho Cucamonga, CA during your recent travels. I apologize for your recent experience as I can certainly tell it was less than satisfying for you. As previously discussed, we have made every attempt to make the necessary changes to ensure our guests are 100% satisfied each... More 

Ontario, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 21, 2015

Overall is a very good hotel. Best breakfast in its class. Easy to do everything you want to do, business center has a printer to print your online check-in. Green apple for everyone, is free. Good Wi-Fi service without password. Big flat TV and a wet bar.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Greetings from Hyatt Place Wilson Y, I truly thank you for your feedback regarding your recent experience here at Hyatt Place Ontario/Rancho Cucamonga, CA.The green apple is a Hyatt Place standard and I am happy to have read that you enjoyed the welcoming amenity we have available to each of our guests. It was a pleasure to have you and... More 

Bellevue, Washington
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 19, 2015

Hotel is near several freeways and does not do a good job of masking the noise. You can hear semi's and motorcycles most of the night. The air conditioning unit is also very noisy and had to turn it off. The way the rooms are set up is so that the thermametor is on the other side of the wall... More 

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Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Dear Karyn P, It is saddening to have read that you did not enjoy your stay while you were a guest of ours. We strive to create an atmosphere that is a home away from home, providing all of the comforts that are typically enjoyable and relaxing. I apologize that our hotel failed to provide you with anything less than... More 

Ontario, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 17, 2015

We found 3-inch roach in our room. Staff acknowledged that this was a problem, but management did nothing to compensate. The room also smelled of mildew and the cooler was very loud. I would not recommend you stay here.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Hi Eli W, I am certainly disgusted with what you have experienced at our hotel and I have requested that our pest control company come out to our property to dig further into any issues we may have. Fortunately for us, our pest control company was unable to locate any evidence of an existing problem in regards to what you... More 

Salt Lake City, UT
Contributor
12 reviews 12 reviews
11 hotel reviews
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed April 15, 2015

Upon arrival, the hotel appeared to be fairly clean although the room smelled of mildew. I can only attribute that to the swamp cooler. Our room was on the top floor. After showering in the morning, I reached down to move a towel I had placed on the floor, and a large cockroach ran up my hand. I was appalled.... More 

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Dear StotheC, I am extremely sorry for what you have experienced at our hotel. After receiving your review of your stay, I have requested our pest control company to come out and dig deeper into this concern as this is certainly not something I had been made aware of. We have not had an issue with this in the past... More 

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