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Hyatt Place Ontario / Rancho Cucamonga

3.0 of 5 4760 East Mills Circle, Ontario, CA 91764
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Certificate of Excellence 2014
Hyatt Place Ontario / Rancho Cucamonga
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Hyatt Place Ontario / Rancho Cucamonga
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237 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington DC, District of Columbia
Top Contributor
55 reviews 55 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is our preferred business hotel in the Ontario area. The rooms are nice with a sitting/work area and thoughtfully placed outlets for electronics. Their breakfast is a bit above most lobby breakfasts and the nearby mall is a great plus for our international visitors. For the price it is a great value. Will be back again!

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Laura M, Thank you for your five star rating of Hyatt Place Ontario/Rancho Cucamonga, CA. I am delighted to hear that you will be returning to our property and we look forward to seeing you again upon your next visit to Ontario. Yours In Hospitality, Stephanie Lopez More 

Denver, Colorado
Top Contributor
210 reviews 210 reviews
84 hotel reviews
198 helpful votes 198 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Comfortable bed and nicely appointed room for the price. Had a bit of trouble getting the room the right temperature, it felt much colder than what the thermostat read. Nice location, easy walk over to the mall and to area restaurants. Friendly staff.

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Hello WorldTravelerCO, I would like to thank you for expressing your honest thoughts in regards to your stay here at Hyatt Place Ontario/Rancho Cucamonga, CA. On behalf of the entire team here, we appreciate your business and hope that you return should your travels bring you back to the Ontario area. I have communicated your concern about our air conditioner... More 

Carlsbad, California
Contributor
11 reviews 11 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is a very nice hotel with great beds, clean rooms, fast wifi and modern decor. For $109 a night (AAA rate) it also is a steal for the money. Many of the rooms have a very nice mountain view. For anyone who needs to visit here and wants a nice hotel with great amenities for cheap this is your... More 

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Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Hi Chad760, Thank you for your recent stay and review of Hyatt Place Ontario/Rancho Cucamonga, CA. It is our goal to create an exceptional experience for each and every guest we serve. We appreciate your five star rating and look forward to having you back the next time you visit Ontario. Kindest Regards, Stephanie Lopez More 

New York City, New York
Top Contributor
121 reviews 121 reviews
55 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is just a Hyatt Place-nothing spectacular-but it's good, clean and good value. The woman at the front desk at night was polite and courteous and provided great service. Would stay here again if I was visiting.

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Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Hello AMJ92, Thank you for choosing Hyatt Place Ontario/Rancho Cucamonga, CA during your recent travels. We understand that you have many choices when coming to Ontario and we appreciate your business. It is our goal to provide an exceptional experience while you are a guest of ours and it is my hope that we do better next time you are... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I spent 2 days here and I really enjoyed my self. The rooms are nice and breakfast was awesome, the hotel is very clean in the lobby and the parking lots are well lit and maintained.The rooms can do a little working on like getting dust off picture frames and taking out old food that was not mine in the... More 

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Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Dear Rosalynn G, I truly appreciate your honest feedback with regard to your recent stay here at Hyatt Place Ontario/Rancho Cucamonga, CA. I will be certain to pass along all of your comments to our team here as we enjoy the recognition in the areas we succeed however, are constantly looking for ways to improve both our product and service.... More 

Billings, Montana
Contributor
16 reviews 16 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great shuttle service from airport at 11:30 pm. Speedy, friendly check-in but was given a double room with full size beds. I thought I had reserved the king room when I booked last minute from Easy Click travel (I always reserve king or queen beds as my husband is a little over 6'3"). My Easy Click confirmation email read "standard"... More 

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Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Hello Bunnarabbit66, Thank you for choosing to stay at Hyatt Place Ontario/Rancho Cucamonga, CA. I sincerely apologize for the misunderstanding regarding our standard bed type. We do offer King size beds in our King rooms and it is unfortunate that you and your husband did not have the luxury of receiving this bed type. It is our goal to provide... More 

Fontana, California
1 review
4 of 5 stars Reviewed 4 weeks ago

This hotel is a great value with a great location. We are a local business who frequently has out-of-state employees fly into Ontario International Airport. So, the free shuttle and location are perfect for us. The service is fantastic. We have a corporate rate set-up and anytime we need help booking, our representative Maria is quick to the rescue with... More 

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Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Dear VistaMetals, We thank you for your feedback regarding your experiences with Hyatt Place Ontario/Rancho Cucamonga, CA. We strive to exceed your expectations and are glad to have read that your business travelers receive fantastic service as guests of ours. I will make certain I pass along your comments to our Sales Manager, Maria Rodriguez. We look forward to welcoming... More 

Moreno Valley, California
1 review
5 of 5 stars Reviewed December 22, 2014

My company booked this hotel for our Holiday Party. The staff was very curteous and the rooms were very clean. Beautiful atomosphere. Lots of options for breakfast. It is a great location for shopping,

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Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Hello Crystal C, Thank you for your review of Hyatt Place Ontario/Rancho Cucamonga, CA. It was certainly our pleasure to have welcomed you and your company for your holiday party this year. We appreciate your business as we understand there are plenty of options when you visit Ontario. We hope to have the opportunity to serve you all again next... More 

Moreno Valley, California
1 review
5 of 5 stars Reviewed December 22, 2014

We had our holiday party at the Ontario Improve, The company I work for ( PayPro Administrators) was kind enough to book the entire staff a overnight stay at the Hyatt Place. Excellent does not say enough about the staff. My husband and I have stayed at many 5 star hotels and tend to have a high expectation when doing... More 

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Seasons Greetings Mary H, It is overjoying to read your thoughts regarding your recent stay here at Hyatt Place Ontario/Rancho Cucamonga, CA. We strive to make every guest experience a "10" and it is great to be recognized. Our team here does a wonderful job and we appreciate your honest feedback. We were pleased to welcome you all with PayPro... More 

Rochester Hills, Michigan
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed December 20, 2014

Stayed here last week. The rooms have recently been remodeled to a point. My room was actually a lot larger than expected. Check in was pleasant. Staff was really nice. The problem was the stench in the room and that the bathtub was old. The shower head needed to be replaced as well. All I need on a business trip... More 

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Happy Holidays Dannysreviews, It is certainly disappointing to hear that your stay was anything less than satisfactory. It is our goal to provide each of our guests with the best experience possible and we feel we have failed you as a guest of ours. I too would feel disappointed in a hotel I had chosen if I had experienced the... More 

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Additional Information about Hyatt Place Ontario / Rancho Cucamonga

Address: 4760 East Mills Circle, Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Ontario / Rancho Cucamonga 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Hyatt Place Ontario / Rancho Cucamonga Hotel Ontario
Hyatt Ontario Mills
Ontario Hyatt
Hotel Style:
#7 Business Hotel in Ontario
#8 Family Hotel in Ontario

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