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Hyatt Place Ontario / Rancho Cucamonga

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4760 East Mills Circle, Ontario, CA 91764
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1 room 1 guest
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Hyatt Place Ontario \/ Rancho Cucamonga
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266 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Vancouver Island, Canada
1 review
2 of 5 stars Reviewed 1 week ago

I would have given a higher rating except management has not returned my calls! A group of us attending a wedding stayed at the Hyatt Aug 6-9. We had booked a 2-bedroom suite over a month prior to our arrival, which was not available when we checked in. We had no choice but to book separate suites for the weekend.... More 

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

dtags, I would like to apologize on behalf of the entire hotel for the less than satisfactory experience you had while you were a guest of ours. I can see why you would be completely frustrated with us after all of that. I too, would feel the same. I would love it if our property offered two bedroom suites. Sadly,... More 

Wailuku, Hawaii
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 23, 2015

First I have to say sorry for the delay in reviewing. I should have done it alot sooner. Anyhow, we were staying at the Hyatt Place in April of this year and couldnt have asked for a better stay. We were visiting the area to go to a water polo tournament for our son and his team. The hotel is... More 

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Hello from Ontario angietho, It is certainly exciting to have read that you consider our hotel staff to have provided you with "one of the best customer service experiences." We appreciate you thinking of us after such a long time it's been since you were our guest and we definitely appreciate your review. We understand the importance of a good... More 

2 reviews
4 of 5 stars Reviewed July 15, 2015

Nice and clean and convenient to shops and food locations. I don't usually stay at Hyatt Place hotels but I was pleasantly surprised by the time I got to my room. The free breakfast was good for a free breakfast better than most, and the coffee was good as well. I will have see if all Hyatt Places are this... More 

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Dear Brett R, On behalf of all of us here at Hyatt Place Ontario/Rancho Cucamonga, CA we are glad you chose to give us a try during your recent travels. We typically receive great feedback from our hotel guests and are happy to have read that you were surprised with a great experience while you were a guest of ours.... More 

Fairfield, California
1 review
5 of 5 stars Reviewed June 27, 2015

We had wonderful stay. The service was excellent! The shuttle service was so accommodating. The staff was so friendly and went out of their way to help us! The breakfast was very satisfying and had lots to choose from.

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Dear Davis468, We are pleased to have read that you experienced a "wonderful stay" with us here at Hyatt Place Ontario/Rancho Cucamonga, CA. It is our goal to provide this sort of experience to each and every guest that chooses our hotel during their travels and we certainly love to hear about it via TripAdvisor.com. Thank you for your review... More 

Walnut, California
Level Contributor
1 review
5 of 5 stars Reviewed June 21, 2015

Great stay. Starting with the warm staff Javier helped me via the phone and I was excited before I got here! Then Eric helped me book the perfect room numbers on the 6th floor thanks. Also Danielle was a hoppin' at breakfast and stopped to specially make me a cafe latte' mmmmmmmmm I must say. Thank you so much from... More 

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Dear Falclor2000, Happy belated birthday to your daughter! We are grateful that you have chosen to celebrate her special day with all of us here at Hyatt Place Ontario/Rancho Cucamonga, CA. It is definitely exciting to have so many of our team members recognized for their awesome hospitality. We appreciate your honest feedback and we thank you. On behalf of... More 

Seattle, Washington
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 21, 2015

There is nothing like having good air conditioning when it is 100°+. Period. It's a bit loud, so for silent sleepers it may not work for them. I on the other hand don't have that issue, so I slept like a baby! As for the rest of the hotel, I was pleasantly surprised. The hotel is next to Ontario Mills... More 

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Greetings from Ontario Eric D, I am glad you had an "amazing" experience here at Hyatt Place Ontario/Rancho Cucamonga, CA. It is always our pleasure to be able to create a home away from home for each and every one of our guests. Air conditioning is certainly one of the luxuries of a home away from home! For those light... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 15, 2015

I recently stayed at this hotel over this weekend and it went great. I was in town for the bmw event and I was truly taken back on how wonderful the staff is. The rooms are very clean, breakfast is out of this world delicious. It's only right if I shout out the workers at this hotel. Brianna was wonderful... More 

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Dear Chris a, On behalf of the entire team here at Hyatt Place Ontario/Rancho Cucamonga, we truly appreciate your feedback here on TripAdvisor.com. It is great to receive such praise for the things we do here on a day to day basis! I sincerely apologize for the issue with ants you had the displeasure of dealing with while you were... More 

Denver, Colorado
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 28, 2015

The facilities are first rate, clean and nice - but what really impressed me was the staff. They seemed to take the time to really do the details - very pleasant and caring and made me really feel like a "guest" as opposed to a "customer"

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Dear mfairbanks, Thank you for your review and honest feedback of your recent stay at our hotel. I am ecstatic to hear that my team demonstrated the excellent customer service that they are all most certainly capable of! I cannot tell you how much it means to us to be recognized positively for the efforts that go into each and... More 

San Francisco, California
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed May 26, 2015 via mobile

1st choice vs Springsuite*Marriott vs Hilton Garden Inn. I like the idea of separate bedroom space with other room. Basic breakfast is provided but hotel is located right inside shopping complex. Plus you can drive to nearby vineyard (10 minutes) and only 1 hour from Cabazon outlet and close to Ontario airport.

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Hello LSlamet, We are glad to have read that Hyatt Place Ontario/Rancho Cucamonga, CA was your first choice hotel during your travels to our area. I am also excited that our hotel met all of your expectations as a guest of ours and that you were pleased with your choice. Please do not hesitate to call us for reservations during... More 

Yucaipa, California
1 review
5 of 5 stars Reviewed May 13, 2015

Our team stayed at this Hyatt Place for our baseball games in the area and we were completely satisfied with the facilities. The staff was wonderful always welcoming and asking if they were able to assist us in anything. The room we stayed in was great and the morning staff even allowed our team to use their meeting spaces for... More 

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Thank you for your review Maria D, It was a pleasure to have you and your baseball team here with us at Hyatt Place Ontario/Rancho Cucamonga, CA. We are pleased to hear that you will be choosing our hotel again when you visit Ontario. Your boys are so respectful, we appreciate you all as hotel guests. Again, thank you for... More 

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