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Hyatt Place Ontario / Rancho Cucamonga

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4760 East Mills Circle, Ontario, CA 91764
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Hyatt Place Ontario / Rancho Cucamonga
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Hyatt Place Ontario / Rancho Cucamonga
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247 reviews from our community

Traveler rating
    134
    69
    24
    8
    12
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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    (247)
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    (43)
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    (64)
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1 review
5 of 5 stars Reviewed 1 week ago

Me and my wife stayed at this location on April 6th, 2015. my boss booked this room for us and I am grateful that he picked this hotel for us, I stayed at a total of 6 Hyatt places this year alone and the treatment I received is outstanding. first off the gentleman who is the bell man ( I... More 

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Frank u, We appreciate your raving review of our Hyatt Place location! It is always a joy to hear that our guests enjoyed their time with us. I will share your wonderful comments with Erik, our Front Desk Supervisor, who has had the pleasure of assisting you with your luggage during your stay. I am certain he will appreciate the... More 

North Las Vegas, United States
1 review
5 of 5 stars Reviewed 1 week ago

This place is quite comfortable with a bunch of places to eat around the hotel. The mall is within walking distance and the best thing is that there is a Chick Fil-A right around the corner, less than a mile away. Love this location and the staff was awesome.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Hello Jason J, We appreciate your feedback concerning your recent stay here at Hyatt Place Ontario/Rancho Cucamonga, CA. We certainly strive to exceed the expectations of each and every one of our guests and it is always a pleasure to hear when we have succeeded. I will be sure to pass along your comments to our team and we hope... More 

Boise, Idaho
Contributor
20 reviews 20 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

i have never had any issues with the hyatt brand hotels until i stayed at the hyatt place in ontario, ca....i don't like to write negative reviews, but i have to be honest in my opinion...i was visiting a friend for a week, so thank god i didn't really have to hang out at the hotel most of the time...the... More 

Was this review helpful? Yes 1
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Dear Vikki s, It is extremely dissatisfying to have read that you were disappointed in your recent stay with us. I hope you will accept our sincerest apologies regarding this matter. This is certainly not the way our staff would intentionally operate our hotel and there must have been some confusion during the time of your check-in. I completely understand... More 

Lafayette, Colorado
Contributor
20 reviews 20 reviews
20 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed overnight on a college visit roadtrip. This hotel had a great location for the purpose. Our view was of the I-15/I-10 interchange, not much to look at - but hey this wasn't a resort vacation. The proximity to the mall was a plus for some of the family, while the rest stayed behind and worked out or caught up... More 

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Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Greetings from Ontario b1gtraveler, Your review is greatly appreciated! We always enjoy honest feedback from our guests as it is the only way to continually improve in the product and service that we provide on a daily basis. It is great that you found Hyatt Place Ontario "perfect for the purpose." I also want to ensure you that I have... More 

Las Cruces, New Mexico
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 4, 2015

We stayed at this Hyatt Place for four nights. Overall, it was a great stay. The complimentary breakfast was delicious, and the customer service was best in class. My only complaint is that the air conditioner in the room had two settings: off and artificial snowmaking.

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Dear Kevin M, It is delightful to have read that you experienced a "great stay" while you were with us at Hyatt Place Ontario/Rancho Cucamonga, CA. It is always our pleasure to provide only the best in both product and service and we appreciate your honest review. We work diligently to consistantly evaluate our hotel and the products we offer... More 

Lahaina, Maui, Hawaii
Top Contributor
52 reviews 52 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 2, 2015

We spent 2 nights here in January and it was very nice. Clean and comfortable. The breakfast had plenty of options for everyone. Convenient location - especially if you want to spend time shopping at the outlet mall.

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Hi HooiloHouse, It was certainly great to have you all the way from Hawaii! I am pleased to have read that you enjoyed your stay with us here at Hyatt Place Ontario/Rancho Cucamonga, CA. Especially at the convenience of having the Ontario Mills outlet mall just directly across from our hotel. Please think of us in the future should you... More 

1 review
5 of 5 stars Reviewed March 1, 2015

Excellent location. Very close to shopping, restaurants. Room is very spacious with partially divided sleeping and sitting area. When leaving during the day, came back to very clean, nicely made beds. The complimentary breakfast is above other places offering a wide selection of breakfast choices and plenty of room to bring plates to comfortable sitting areas. I would definitely want... More 

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Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Greetings sean m, Thank you very much for your kind review of your recent experience at Hyatt Place Ontario/Rancho Cucamonga, CA. We certainly value our guest feedback and appreciate you taking a moment out of your already busy day to provide us with your honest opinion. We hope to see you soon! Sincerely, Stephanie Lopez More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 24, 2015

This place is a joke. The only thing that I was bothered about this place is how the new manager white guy with the curly hair and is a stickler he only works with in rules and policies. I have been coming there for years and this place is going down hill. Back in the day I used to come... More 

Was this review helpful? Yes 1
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Jacky f, I apologize for your less than satisfactory experience with a member of our team here at Hyatt Place Ontario. We certainly strive to provide nothing but the best in service and of course, did not mean to upset you during your last visit. The maximum occupancy of guests in our guest rooms is based on number of adults... More 

Pennsauken, New Jersey
1 review
5 of 5 stars Reviewed February 12, 2015

This hotel is the best i have stayed in in the US. I travel all over North America (4/5 Star Hotels)and have never had the fabulous service they provide at this hotel. If you want to feel special at this hotel ask for Andrew and Eric, they go above and beyound to ensure everything that you need to make your... More 

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Hello Ed F, On behalf of my entire team here at Hyatt Place Ontario, we appreciate your business and thank you for taking the time to recognize two of our exceptional Gallery Hosts for their excellence in proving the best in both product and service. I am pleased to hear that you had the opportunity to interact with Andrew and... More 

Los Angeles, California
Contributor
12 reviews 12 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 8, 2015

This is a very typical Hyatt Place, which is perfect for me. You know exactly what you're getting and when traveling with a large family the consistency is refreshing. Rooms are large, each has either 2 doubles or a king with a separate sofabed area. there is a fridge in the room, the hotel was quiet and service was excellent.... More 

Was this review helpful? Yes
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Thank you for your review of Hyatt Place Ontario/Rancho Cucamonga, CA. I am glad to hear that you found our hotel to be "perfect." We strive to make each and every guest just as comfortable as you were when you were a guest of ours. We certainly hope to have you back again soon! Thank you for your loyalty to... More 

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