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All 41 Ontario hotels

Hyatt Place Ontario / Rancho Cucamonga

3.0 of 5 Hotel   |   4760 East Mills Circle, Ontario, CA 91764
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Hyatt Place Ontario / Rancho Cucamonga
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Ranked #9 of 41 Hotels in Ontario
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
johnc_19 USA
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223 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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USA
Top Contributor
135 reviews 135 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've been staying at Hyatt Place as a first choice hotel for business and leisure travel on a reasonable price level. There has been some attempt at cost reduction of the morning breakfast which is my main criticism. Rooms have been maintained at high quality. Recommend this hotel as a competitor to Marriott Courtyard.

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Reno, Nevada
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at this property for almost 3 weeks when in Ontario recently on business, and after having stayed at many other properties in the area, this one ends up being my favorite. The rooms are clean and good sized, the TV is a large, new flat screen, the staff is very friendly and always welcoming, and the morning breakfast... More

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Ontario, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I enjoy staying here a couple times/week. Staff, room, food, property are great - clean and in working order. The breakfast and snack bar are very convenient and food is good tasting. The sales director who booked my room checks in periodically to thank me for my business and to make sure my stays are comfortable.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Room had paper thin walls, a thermostat stuck at 78, and a broken refrigerator. The unmistakable stench of marijuana came complimentary. Our room was burglarized by their incompetent staff. STAY AWAY!

Was this review helpful? Yes 1
Hurricane, Utah, United States
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The room was nicely put together. King bed with a sitting area, desk and wet bar. Pillows and bed were comfortable. It was kind of close to the freeway. Good and bad. Noisy, but convenient to get where ever you're going fast. Had a good variety of food for their free breakfast, plus in room coffee. Room was very clean.... More

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Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Hello JoAnn S, Thank you for taking the time to provide us with your honest feedback regarding your recent stay here at Hyatt Place Ontario. We appreciate your opinion and rely on guest comments such as yours to continually improve our product and service. I am glad you had the opportunity to enjoy our delicious complimentary breakfast buffet options while... More

Santa Barbara, California
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I really don't see why this Hotel garnered all the positive reviews. The hotel is extremely noisy as it is right next to the freeway. So if you're a light sleeper or irrespective of what side of the hotel you are staying in you will hear the freeway all night long. Not to mention that you will hear each and... More

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Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Dear jgsb, I would like to apologize for your less than satisfactory experience while you were a guest of ours. We certainly aim to achieve a higher standard when it comes to our product and service and I apologize for any inconvenience we have caused you. As for the noisy toilets and guest room doors, I would like to mention... More

Mountain Top, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 of 5 stars Reviewed October 16, 2014

I'm sure this would be a great place to stay on any trip. My stay was for a week long business trip in the area. Everytime I encountered a member of the staff it was friendly smiles my way. Also, the room was great. I had a king with a living area, and small kitchen type area (no stove, but... More

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Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Greetings Jerry R, I am very pleased to hear that you had a "great trip" and will be returning to Hyatt Place Ontario. It is always an added convenience to have good shopping and places to eat so close when traveling for business. We hope you have plenty of more opportunities to enjoy the great surroundings of our hotel. On... More

Denver
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 25, 2014 via mobile

Stayed Sept 2014. Love the layout of this Hyatt with a Starbucks bar build into the front desk area. The front desk staff went out of their way to accommodate an early check in. It's nice to stay with hospitality professionals. Very clean room. Comfortable space to relax and work. Hot breakfast was ok, many options for the picky eater.... More

Was this review helpful? Yes 1
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Dear TravlGirl1, Thank you for taking the time out of your busy schedule to provide us with your feedback regading your recent stay at our hotel. We appreciate your review as it is only by guest feedback that we are able to improve. I am certainly glad that we were able to accomodate your early check-in and I hope you... More

Chino, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 24, 2014

King Standard Room booked through Expedia, Staff permitted us to check-in early and gave us an amazing room since we were asked for the reason for our stay was a birthday weekend getaway. Breakfast is delicious, hot and cold options. The hotel and staff itself is very clean and organized. I will definitely be recommending this place to friends and... More

Was this review helpful? Yes 1
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Dear MizzJosie, Thank you for your kind words regarding your recent stay here at Hyatt Place Ontario. We are glad to hear your room was amazing and you will recommend us to friends and family. The best compliment you can give is a referral! We hope you will select our hotel again should you stay in the Ontario area. Thank... More

San Mateo, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 18, 2014

Stayed here with a team for a tournament. Staff super friendly, accommodating, and went above and beyond to make our stay pleasant and comfortable. Great location near restaurants, the mall, and easy access to freeway. Clean and comfortable with nice rooms and lobby. Highly recommend staying here.

Was this review helpful? Yes 1
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Dear 9sktrip, Thank you for taking the time to rate us here on TripAdvisor.com, we certainly appreciate the positive feedback and we thank you for choosing our hotel during your recent travels. I am overjoyed to hear that our staff "went above and beyond to make your stay pleasant and comfortable." We strive to provide a home away from home... More

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Additional Information about Hyatt Place Ontario / Rancho Cucamonga

Address: 4760 East Mills Circle, Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Ontario / Rancho Cucamonga 3*
Number of rooms: 128
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Also Known As:
Hyatt Place Ontario / Rancho Cucamonga Hotel Ontario
Hyatt Ontario Mills
Ontario Hyatt

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