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All 41 Ontario hotels

Extended Stay America - Los Angeles - Ontario Airport

2.5 of 5 Hotel   |   3990 East Inland Empire Boulevard, Ontario, CA 91764
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Extended Stay America - Los Angeles - Ontario Airport
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Ranked #25 of 41 Hotels in Ontario
A recent review
4 of 5 stars Reviewed February 9, 2013
Peter H Orlando, Florida
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47 reviews from our community

Traveler rating
    15
    12
    5
    3
    12
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13
3
5
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - Los Angeles - Ontario Airport
See the most recent reviews
Orlando, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed February 9, 2013

I have been working on a project since mid December and most of my stays have been at Extended Stay hotels. Although I don't use the kitchen most of the time it's nice to have the facilities available if wanted. I like the fact I can spread out my paperwork using the table & in most cases the extended countertop.... More 

Was this review helpful? Yes
James B, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

I received a copy of your review, and wanted to thank you for taking the time to write such a kind review of our associates customer service and the overall experience. I'm so pleased that the associates were able to handle your early check in without any issues. Thank you again for your review. We look forward to seeing you... More 

1 review
5 of 5 stars Reviewed February 4, 2013 via mobile

I stayed here for a month, jan-feb 2013 while relocating for my job. The staff there was phenomenal! Always so friendly and helpful and by the end Of my stay they felt like family! The room service was great and very accommodating to my schedule! Will refer to my friends and family!!

Was this review helpful? Yes
James B, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased that we could be of assistance to you during your transitiion. It's great to hear that the associates made you feel like family during your stay. Thank you for choosing Extended Stay Hotels. More 

Salt Lake City, Utah
Top Contributor
68 reviews 68 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed January 31, 2013

NO ice machine, NO maid service, NO toiletries, NO blow dryer, NOT possible to cook in their 'kitchens,' NO muffins, NO coffee. I know it's an Extended Stay and therefore a 'home away from home' (their words) but if I had to live here I'd shoot myself. If I'm paying more than $100 a night I expect a few things.... More 

Was this review helpful? Yes
James B, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond.  The housekeeping and maintenance issues you described in your review are not acceptable, and I sincerely apologize for your experience.  To prevent this from happening again, I am sharing a copy of your review with the staff at the hotel to make sure your experience... More 

Fresno, California
Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 18, 2013

I stayed two nights at this hotel, and at first it seems like a normal average priced room,boy was I wrong. First when folding down the the comforter I noticed a dark brown smudge on the comforter and a yellow streak down it, maybe like someone had an accident, I was pretty grossed out so I took the comforter off... More 

Was this review helpful? Yes
James B, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us.  I sincerely apologize that we failed to communicate our weekly housekeeping services and some of the amenities you missed which at our hotel are normally provided at the front desk. As for  the breakfast I am really sorry we failed to refill and upkeep our breakfast area... More 

Ontario, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 19, 2012

Have been staying in Extended Stay America, 3990 Inland Empire Blvd, Ontario, CA, for an extended period of time. First, all common areas are filthy. Hallways are not vacuumed regularly. Trash rooms on all floors are regularly overflowing with trash. Outside common areas are filthy with trash cans overflowing. This past Saturday evening, someone spilled a 7-Up soft drink in... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. I can assure you that I have brought the issues you mentioned, such... More 

Houston, Texas
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 21, 2012

Where to start? 1. The toaster was filthy. 2. The 'cooking utensils' consisted of a scanty collection of mismatched flatware and two saucepans that had seen better days. No spatulas, no stirring spoons, nothing to attend anything that might need cooking. 3. The carpet was filthy. I took off my toddler's shoes and socks and let him run around while... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. Please know that we have strict quality control standards that are meant to prevent an unacceptable situation like yours from... More 

North Hollywood
2 reviews
5 of 5 stars Reviewed August 11, 2012

I am a forty year plus member of the hotel/rest. employees union, so feel somewhat competant to evaluate a hotel. and would rate this place a solid three, bumped to five when price is considered. I have stayed here on several occasions for Nascar events,and will make a reservation tomorrow for the upcoming Indycar race in september. I'm making this... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

I would like to personally thank you for taking time out to write such wonderful things about your experience at our hotel. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 24, 2012 via mobile

I dont normally write reviews but its 3:00 in the morning and I had to leave this place! Its outdated (even though they have renovated rooms). It smells musty and dingy and they spray febreeze in the rooms which makes it worse, there was hair left on the toliet from the previous guest. I already couldnt sleep from the funky... More 

Was this review helpful? Yes 3
Manager_11525, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Thank you for taking the time to write a review. I am so sorry that your stay was less than the pleasant experience which you had anticipated, and of course which we wanted to give to you. We have strict cleanliness standards that are meant to prevent a situation like yours from occurring. Your experience clearly indicates a breakdown in... More 

Ontario, California
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 16, 2012

When I checked in on July 15th at approximately 9:30pm, June the customer service agent at the front desk was very friendly, very knowledgeable, and very quick with the process. When I arrived everything was ready. My credit card authorization form had been processed and was on file. The two complaints that I have are one there was no coin... More 

Was this review helpful? Yes 1
ChristopherTM, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America-Ontario. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that... More 

San Diego, California, United States
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 2, 2012 via mobile

I checked In here only because every other hotel close by was sold out and they have "renovated rooms" I have never liked extended stays their outdated but I have this one a try due to convenience , bed was small outdated drawers and tables and no cups, my stay Saturday night went ok it was full , loud and... More 

Was this review helpful? Yes 2
ChristopherTM, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Thank you for taking the time to review your recent stay at Extended Stay America Los Angeles - Ontario - Airport. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our... More 

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Additional Information about Extended Stay America - Los Angeles - Ontario Airport

Address: 3990 East Inland Empire Boulevard, Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Los Angeles - Ontario Airport 2.5*
Number of rooms: 127
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Also Known As:
Extended Stay America - Ontario Hotel Ontario
Extended Stay Ontario
Ontario Extended Stay

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