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All 41 Ontario hotels

Extended Stay America - Los Angeles - Ontario Airport

2.5 of 5 Hotel   |   3990 East Inland Empire Boulevard, Ontario, CA 91764
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Extended Stay America - Los Angeles - Ontario Airport
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Ranked #25 of 41 Hotels in Ontario
A recent review
5 of 5 stars Reviewed August 11, 2012
nanooke61 North Hollywood
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44 reviews from our community

Traveler rating
    14
    11
    5
    3
    11
See reviews for
13
3
4
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - Los Angeles - Ontario Airport
See the most recent reviews
Fresno, California
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 18, 2013

I stayed two nights at this hotel, and at first it seems like a normal average priced room,boy was I wrong. First when folding down the the comforter I noticed a dark brown smudge on the comforter and a yellow streak down it, maybe like someone had an accident, I was pretty grossed out so I took the comforter off... More

Was this review helpful? Yes
James B, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us.  I sincerely apologize that we failed to communicate our weekly housekeeping services and some of the amenities you missed which at our hotel are normally provided at the front desk. As for  the breakfast I am really sorry we failed to refill and upkeep our breakfast area... More

Ontario, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 19, 2012

Have been staying in Extended Stay America, 3990 Inland Empire Blvd, Ontario, CA, for an extended period of time. First, all common areas are filthy. Hallways are not vacuumed regularly. Trash rooms on all floors are regularly overflowing with trash. Outside common areas are filthy with trash cans overflowing. This past Saturday evening, someone spilled a 7-Up soft drink in... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. I can assure you that I have brought the issues you mentioned, such... More

Houston, Texas
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 21, 2012

Where to start? 1. The toaster was filthy. 2. The 'cooking utensils' consisted of a scanty collection of mismatched flatware and two saucepans that had seen better days. No spatulas, no stirring spoons, nothing to attend anything that might need cooking. 3. The carpet was filthy. I took off my toddler's shoes and socks and let him run around while... More

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. Please know that we have strict quality control standards that are meant to prevent an unacceptable situation like yours from... More

North Hollywood
2 reviews
5 of 5 stars Reviewed August 11, 2012

I am a forty year plus member of the hotel/rest. employees union, so feel somewhat competant to evaluate a hotel. and would rate this place a solid three, bumped to five when price is considered. I have stayed here on several occasions for Nascar events,and will make a reservation tomorrow for the upcoming Indycar race in september. I'm making this... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

I would like to personally thank you for taking time out to write such wonderful things about your experience at our hotel. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to... More

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 24, 2012 via mobile

I dont normally write reviews but its 3:00 in the morning and I had to leave this place! Its outdated (even though they have renovated rooms). It smells musty and dingy and they spray febreeze in the rooms which makes it worse, there was hair left on the toliet from the previous guest. I already couldnt sleep from the funky... More

Was this review helpful? Yes 3
Manager_11525, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Thank you for taking the time to write a review. I am so sorry that your stay was less than the pleasant experience which you had anticipated, and of course which we wanted to give to you. We have strict cleanliness standards that are meant to prevent a situation like yours from occurring. Your experience clearly indicates a breakdown in... More

Ontario, California
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 16, 2012

When I checked in on July 15th at approximately 9:30pm, June the customer service agent at the front desk was very friendly, very knowledgeable, and very quick with the process. When I arrived everything was ready. My credit card authorization form had been processed and was on file. The two complaints that I have are one there was no coin... More

Was this review helpful? Yes 1
ChristopherTM, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America-Ontario. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that... More

San Diego, California, United States
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 2, 2012 via mobile

I checked In here only because every other hotel close by was sold out and they have "renovated rooms" I have never liked extended stays their outdated but I have this one a try due to convenience , bed was small outdated drawers and tables and no cups, my stay Saturday night went ok it was full , loud and... More

Was this review helpful? Yes 2
ChristopherTM, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Thank you for taking the time to review your recent stay at Extended Stay America Los Angeles - Ontario - Airport. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our... More

Montclair, California
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 28, 2012

This has been one of best experiences for my family. The one bedroom suites are extremely confortable, spacious and very clean. The large full kitchen is perfect for cooking and saved us a lot of money. The upgrades in decor for example the paintings, 2 flat screen TV and other furniture made our stay great. In addition, the hotel staff... More

Was this review helpful? Yes 1
ChristopherTM, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Thank you so very much for your glowing review of Extended Stay America Los Angeles - Ontario - Airport. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. We know that our largest asset... More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 7, 2012 via mobile

Great room, smelled great. Got a room with double beds at my request easily. Kitchenette was clean but dirty dishes especially flatware. Restroom was clean with a couple of pubes on the curtain. A LOT of fingerprint smudges throughout room, most handles were greasy and grimy. Trash rooms were swelling with trash, one guest walking in hallway smoking medical stuff.... More

Was this review helpful? Yes
ChristopherTM, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Thank you for taking the time to review your recent stay at Extended Stay America Los Angeles - Ontario - Airport. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies.... More

1 review
5 of 5 stars Reviewed March 26, 2012 via mobile

This was a very nice place to stay and I would definitely stay here again and the room rate was very affordable!

Was this review helpful? Yes
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Additional Information about Extended Stay America - Los Angeles - Ontario Airport

Address: 3990 East Inland Empire Boulevard, Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Los Angeles - Ontario Airport 2.5*
Number of rooms: 127
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Also Known As:
Extended Stay America - Ontario Hotel Ontario
Extended Stay Ontario
Ontario Extended Stay

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