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Extended Stay America - Los Angeles - Ontario Airport

2.5 of 5
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3990 East Inland Empire Boulevard, Ontario, CA 91764
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Extended Stay America - Los Angeles - Ontario Airport
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Ranked #28 of 41 Hotels in Ontario
A recent review
5 of 5 stars Reviewed October 22, 2014
BigmensInc
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53 Reviews from our TripAdvisor Community

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14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - Los Angeles - Ontario Airport
See the most recent reviews
Edwards, California
1 review
2 of 5 stars Reviewed October 28, 2014

Purpose for staying was to be closer to the airport for an early flight. Requested a wake up call for the early am that we never received. Alarm clock in the room did not operate correctly. Good thing neither one of us could sleep due to the traffic noise and horrible odor from the room, bed, blankets, and pillows. We... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Thank you so much for your review of your stay. We are very sorry to hear about your experience. We will work with our housekeeping staff to ensure our rooms are cleaned properly and that everything is in working order prior to our guest's arrival. We will also review your feedback with our staff to make sure we are completing... More 

1 review
5 of 5 stars Reviewed October 22, 2014

Had the king room was nice clean room lots of walking room and room for storage had full kitchen. With a full size refrigerator. Also was definitely pretty quiet at didn't hear and loud noises or people walking around. Bathroom was a little tight cause door opened in. Had great service from front desk. Think his name was Rigo. Made... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

We really appreciate your feedback about your recent stay. I am pleased to hear that you enjoyed your stay and that your room was clean, spacious, and to your liking. I am also thrilled to hear that Rigo made your check-in a pleasant experience. Thank you for your review. We look forward to seeing you again, should your travels bring... More 

1 review
5 of 5 stars Reviewed October 19, 2014

I have been staying here for almost 4 months. It is great location and staff is very helpful .Mohammed and other staff members were so since and handed us with every things we need any time, Rooms are nice and equipped with kitchen, which it make it great for longer stay. I strongly recommend a stay here. Thank you staff.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Thank you for taking the time to write a review of your stay. We're glad to hear that you are enjoying our friendly staff and convenient location. Thank you again for your feedback. We hope you thoroughly enjoy the rest of your stay. More 

Upland, California
1 review
5 of 5 stars Reviewed September 26, 2014

I am pleased with Extended Stay. I am a single mother of two children and the thought of taking my children to a hotel was dreadful for me as we are in transition. However the staff Melissa, Mohammed, Robert and all night staff made the transition easy for me and my children. Having a kitchen, the environment was safe, the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Thank you for taking the time to write a review of your stay. I’m glad to hear that you enjoyed our friendly staff, your clean room and your fully equipped kitchen during your visit with us. As well, I'm happy that you were pleased with our convenient location and our great value. I will be sure to share your wonderful... More 

Ontario, California
Level Contributor
3 reviews
4 of 5 stars Reviewed September 25, 2014

However,Ive been staying here off and on for over 3 yrs. now.At times ,I stayed more than a month consectituive and never saw problems that these other travelers stated.{ie.Pubic and urine on toilets,graffitti in the elevator etc.}...I strongly recommend a stay here. The staff is very helpful and melissa bradford is a great return employee from another hotel, she puts... More 

Was this review helpful? Yes
2 reviews
1 of 5 stars Reviewed September 1, 2014

Felt like I was staying at a rundown motel 6. Old furnishings bad customer service. For the money I spend for the room you can get a much nicer room 2 blooks down the road. Grab and go breakfast was granola bars amd coffee apples and muffins. Carpet felt sticky closet did not even have a closet door. Handy cap... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

We appreciate you taking the time to write a review of your stay with us. The experience you described is not acceptable, and we sincerely apologize for this. To prevent this from happening again, we will be inspecting rooms to ensure they are meeting our standards prior to our guest's arrival. We appreciate you bringing this to our attention. We... More 

Rancho Cucamonga, California
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed July 29, 2014

On the outside it had patrons standing barefoot smoking.. it was about 10 people which was a little strange. I wasn't allowed to get 2 beds so that was disappointing..When I entered the elevator it looked horrible. There was graffiti scratched into the surface of the elevator doors and walls. When I got the the 3rd floor it immediately reeked... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

We appreciate you taking the time to write a review of your stay with us. The experience you described is not acceptable, and we sincerely apologize for this. To prevent this from happening again, we will be inspecting rooms to ensure they are meeting our standards prior to our guest's arrival. We appreciate you bringing this to our attention. We... More 

San Diego, California
2 reviews
5 of 5 stars Reviewed April 11, 2014

Great clean room and staff is great! Ab was very helpful and always making sure we were OK. Location is perfect with restaurants and shopping center nearby. The only problem is the freeway right next to the hotel. Will definitely stay again.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Thank you for taking the time to write a review of your stay. I’m glad to hear that you enjoyed our friendly staff, clean rooms with fully equipped kitchens and convenient location at a great value. Thank you for choosing Extended Stay Hotels. We look forward to welcoming you back in the future! More 

Los Angeles, California
1 review
4 of 5 stars Reviewed February 11, 2014

love staying here with my secret love. comfy room, love the kitchen so we can cook and not have to go anywhere until check out. very quite, clean and front desk workers are very nice ... last stay was 7/2013. goign back in 6/2014. summer is the best so we can swim. F&K

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MORENO VALLEY
Level Contributor
403 reviews
198 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
3 of 5 stars Reviewed December 17, 2013

Love having a kitchen with full size refir. Prices are usually pretty good, but wifi is horrible, dial in quality (remember those days?). There is an option to pay $15/week to have higher bandwidth, but its for EACH device. So if I wanted to have decent wifi on my iPhone, iPad, Apple tv AND laptop, that cost is $60! Not... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so glad that you liked your room, especially the fully equipped kitchen. Still, I am sorry to hear that the Wi-Fi and our channel selection did not meet your expectations. In response, as this hotel's manager, I can assure you we are looking... More 

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