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Extended Stay America - Los Angeles - Ontario Airport

2.5 of 5
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3990 East Inland Empire Boulevard, Ontario, CA 91764
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Extended Stay America - Los Angeles - Ontario Airport
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Ranked #26 of 41 Hotels in Ontario
A recent review
4 of 5 stars Reviewed September 25, 2014
mark h Ontario, California
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49 reviews from our community

Traveler rating
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    13
    5
    3
    13
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13
4
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13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - Los Angeles - Ontario Airport
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Ontario, California
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed September 25, 2014

However,Ive been staying here off and on for over 3 yrs. now.At times ,I stayed more than a month consectituive and never saw problems that these other travelers stated.{ie.Pubic and urine on toilets,graffitti in the elevator etc.}...I strongly recommend a stay here. The staff is very helpful and melissa bradford is a great return employee from another hotel, she puts... More 

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2 reviews
1 of 5 stars Reviewed September 1, 2014

Felt like I was staying at a rundown motel 6. Old furnishings bad customer service. For the money I spend for the room you can get a much nicer room 2 blooks down the road. Grab and go breakfast was granola bars amd coffee apples and muffins. Carpet felt sticky closet did not even have a closet door. Handy cap... More 

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

We appreciate you taking the time to write a review of your stay with us. The experience you described is not acceptable, and we sincerely apologize for this. To prevent this from happening again, we will be inspecting rooms to ensure they are meeting our standards prior to our guest's arrival. We appreciate you bringing this to our attention. We... More 

Rancho Cucamonga, California
Contributor
16 reviews 16 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 29, 2014

On the outside it had patrons standing barefoot smoking.. it was about 10 people which was a little strange. I wasn't allowed to get 2 beds so that was disappointing..When I entered the elevator it looked horrible. There was graffiti scratched into the surface of the elevator doors and walls. When I got the the 3rd floor it immediately reeked... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

We appreciate you taking the time to write a review of your stay with us. The experience you described is not acceptable, and we sincerely apologize for this. To prevent this from happening again, we will be inspecting rooms to ensure they are meeting our standards prior to our guest's arrival. We appreciate you bringing this to our attention. We... More 

San Diego, California
2 reviews
5 of 5 stars Reviewed April 11, 2014

Great clean room and staff is great! Ab was very helpful and always making sure we were OK. Location is perfect with restaurants and shopping center nearby. The only problem is the freeway right next to the hotel. Will definitely stay again.

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Manager_11525, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Thank you for taking the time to write a review of your stay. I’m glad to hear that you enjoyed our friendly staff, clean rooms with fully equipped kitchens and convenient location at a great value. Thank you for choosing Extended Stay Hotels. We look forward to welcoming you back in the future! More 

Los Angeles, California
1 review
4 of 5 stars Reviewed February 11, 2014

love staying here with my secret love. comfy room, love the kitchen so we can cook and not have to go anywhere until check out. very quite, clean and front desk workers are very nice ... last stay was 7/2013. goign back in 6/2014. summer is the best so we can swim. F&K

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MORENO VALLEY
Top Contributor
379 reviews 379 reviews
189 hotel reviews
210 helpful votes 210 helpful votes
3 of 5 stars Reviewed December 17, 2013

Love having a kitchen with full size refir. Prices are usually pretty good, but wifi is horrible, dial in quality (remember those days?). There is an option to pay $15/week to have higher bandwidth, but its for EACH device. So if I wanted to have decent wifi on my iPhone, iPad, Apple tv AND laptop, that cost is $60! Not... More 

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so glad that you liked your room, especially the fully equipped kitchen. Still, I am sorry to hear that the Wi-Fi and our channel selection did not meet your expectations. In response, as this hotel's manager, I can assure you we are looking... More 

Healesville
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed November 19, 2013 via mobile

We stayed here recently on our month long trip. We had been recommended this chain by some friends who had stayed at Extended Stays before. For the price we couldn't go wrong! We weren't expecting the Hyatt or anything like that but we did have a tidy comfy room that allowed us to have our own space. Despite having a... More 

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Rachel - Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our location was conveniently located in regards to your travel needs. I am also thrilled to hear that you liked your room and our staff always provided you with friendly service. Thank you again for your review. We look... More 

Fresno, California
Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 29, 2013

Last time I was at this hotel it was dirty, loud, and just bad all around....this time no different. Here's the events, got there got out room key and went up to our room which was on the second floor as soon as the elevator doors opened it smelt like weed, I thought for sure I was going to get... More 

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1 review
4 of 5 stars Reviewed August 9, 2013 via mobile

I have been to several extended stays. Each time it seems to get better. My first time in New Jersey, five years ago was miserable. It reeked of cigarette smoke no matter where in the hotel you were. This extended stay in Ontario California, was beyond my expectations. Remodeled and plesent with no Indication of smoke on the None smoking... More 

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Myra - Thank you for taking the time to write a review of your stay. I'm so pleased to hear that we exceeded your expectations and provided you with an amazing visit to our hotel. It is great to read that you not only enjoyed your room, but also that we offer non-smoking floors and a swimming pool. We really... More 

Napa, California
1 review
1 of 5 stars Reviewed July 30, 2013

Non smoking rooms stink like smoke. Clothes smell like smoke after returning home. Be prepared to be your own maid as you have to take the used towels to the front desk and return them before they will give you any more. There is no restaurant, no business center, no main lobby, no service, no fitness facility!

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