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Extended Stay America - Los Angeles - Ontario Airport

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3990 East Inland Empire Boulevard, Ontario, CA 91764
Extended Stay America - Los Angeles - Ontario Airport
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Ranked #27 of 41 Hotels in Ontario
A recent review
5 of 5 stars Reviewed January 14, 2015
1LuckeyMe
Review This Hotel

48 reviews from our community

Traveler rating
    15
    12
    5
    3
    13
See reviews for
13
3
5
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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  • All months
    (48)
  • Mar-May only
    (11)
  • Jun-Aug only
    (14)
  • Sep-Nov only
    (12)
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New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

First, I am not picky. I have traveled and backpacked in Asia and Mexico and and think I'm pretty tough and can tolerate a lot and really not care. The truth is I feel bad for the owner here, but maybe it's because I'm a nurse so I can empathize with most people. However, my theory is he has never... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed January 14, 2015

I always enjoy my stay here. The price is just right to take a getaway from my home life with tons of restaurants, several movie theaters, the wonderful outdoor mall, Victoria Gardens, the huge Ontario Mills Mall, The Comedy Club, Dave n Busters and much more entertainment all within minutes of my room. If I just decide to stay in... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 6, 2015 via mobile

I travel for my job and I get to stay at many different motels/hotels. Hotels have room service, Extended Stay is a Motel. The bad: 1. No housekeeping 2. High rates 3. Large dogs barking all night long 4. Little children running the hallways at 11pm at night 5. No soap (horrible anyway) 6. Staff only cares about the rate,... More 

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NYC
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed December 8, 2014

I've been on the road a lot this month, and have been staying in different hotels every few days. Last week I checked into a mid-tier hotel in posh Newport Beach. From the instant I checked in, I was "thrown off" by the inexplicable--chilly demeanor of the front desk staff. The manager who checked me in was cold, and not... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

I appreciate you taking the time to write such a great review. It was very nice to see your comments about exceptional service you have received from Rigo. He and the rest of our team were thrilled to see your review.Thank you again for sharing your experience with us. We look forward to seeing you again in the future. More 

1 review
4 of 5 stars Reviewed November 8, 2014

Ok, I just turned 60, so calling myself old is my personal joke on myself, but I don't feel 60. Still, it can be disconcerting to travel alone. I felt very safe here. The staff was kind and helpful. The room was clean, and the windows open for fresh air. The smell of cooking food pretty much stayed in the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

We really appreciate your feedback about your recent stay. I am pleased to hear that you enjoyed your stay and that you felt safe staying at our hotel. It is great to read that your room was clean and that you enjoyed being able to open your windows. I am also very glad to hear that the staff was very... More 

Edwards, California
1 review
2 of 5 stars Reviewed October 28, 2014

Purpose for staying was to be closer to the airport for an early flight. Requested a wake up call for the early am that we never received. Alarm clock in the room did not operate correctly. Good thing neither one of us could sleep due to the traffic noise and horrible odor from the room, bed, blankets, and pillows. We... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Thank you so much for your review of your stay. We are very sorry to hear about your experience. We will work with our housekeeping staff to ensure our rooms are cleaned properly and that everything is in working order prior to our guest's arrival. We will also review your feedback with our staff to make sure we are completing... More 

1 review
5 of 5 stars Reviewed October 22, 2014

Had the king room was nice clean room lots of walking room and room for storage had full kitchen. With a full size refrigerator. Also was definitely pretty quiet at didn't hear and loud noises or people walking around. Bathroom was a little tight cause door opened in. Had great service from front desk. Think his name was Rigo. Made... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

We really appreciate your feedback about your recent stay. I am pleased to hear that you enjoyed your stay and that your room was clean, spacious, and to your liking. I am also thrilled to hear that Rigo made your check-in a pleasant experience. Thank you for your review. We look forward to seeing you again, should your travels bring... More 

1 review
5 of 5 stars Reviewed October 19, 2014

I have been staying here for almost 4 months. It is great location and staff is very helpful .Mohammed and other staff members were so since and handed us with every things we need any time, Rooms are nice and equipped with kitchen, which it make it great for longer stay. I strongly recommend a stay here. Thank you staff.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Thank you for taking the time to write a review of your stay. We're glad to hear that you are enjoying our friendly staff and convenient location. Thank you again for your feedback. We hope you thoroughly enjoy the rest of your stay. More 

Upland, California
1 review
5 of 5 stars Reviewed September 26, 2014

I am pleased with Extended Stay. I am a single mother of two children and the thought of taking my children to a hotel was dreadful for me as we are in transition. However the staff Melissa, Mohammed, Robert and all night staff made the transition easy for me and my children. Having a kitchen, the environment was safe, the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Thank you for taking the time to write a review of your stay. I’m glad to hear that you enjoyed our friendly staff, your clean room and your fully equipped kitchen during your visit with us. As well, I'm happy that you were pleased with our convenient location and our great value. I will be sure to share your wonderful... More 

Ontario, California
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed September 25, 2014

However,Ive been staying here off and on for over 3 yrs. now.At times ,I stayed more than a month consectituive and never saw problems that these other travelers stated.{ie.Pubic and urine on toilets,graffitti in the elevator etc.}...I strongly recommend a stay here. The staff is very helpful and melissa bradford is a great return employee from another hotel, she puts... More 

Was this review helpful? Yes
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