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All 41 Ontario hotels

Extended Stay America - Los Angeles - Ontario Airport

2.5 of 5 Hotel   |   3990 East Inland Empire Boulevard, Ontario, CA 91764
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Ranked #29 of 41 hotels in Ontario
A recent review
5 of 5 stars Reviewed April 11, 2014
elguezel San Diego, California
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36 people have reviewed this hotel

Traveler rating
    11
    9
    4
    2
    10
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11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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English first
Rancho Cucamonga, California
Contributor
16 reviews 16 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 5 weeks ago

On the outside it had patrons standing barefoot smoking.. it was about 10 people which was a little strange. I wasn't allowed to get 2 beds so that was disappointing..When I entered the elevator it looked horrible. There was graffiti scratched into the surface of the elevator doors and walls. When I got the the 3rd floor it immediately reeked... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

We appreciate you taking the time to write a review of your stay with us. The experience you described is not acceptable, and we sincerely apologize for this. To prevent this from happening again, we will be inspecting rooms to ensure they are meeting our standards prior to our guest's arrival. We appreciate you bringing this to our attention. We... More

San Diego, California
2 reviews
5 of 5 stars Reviewed April 11, 2014 via mobile

Great clean room and staff is great! Ab was very helpful and always making sure we were OK. Location is perfect with restaurants and shopping center nearby. The only problem is the freeway right next to the hotel. Will definitely stay again.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Thank you for taking the time to write a review of your stay. I’m glad to hear that you enjoyed our friendly staff, clean rooms with fully equipped kitchens and convenient location at a great value. Thank you for choosing Extended Stay Hotels. We look forward to welcoming you back in the future! More

Los Angeles, California
1 review
4 of 5 stars Reviewed February 11, 2014

love staying here with my secret love. comfy room, love the kitchen so we can cook and not have to go anywhere until check out. very quite, clean and front desk workers are very nice ... last stay was 7/2013. goign back in 6/2014. summer is the best so we can swim. F&K

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MORENO VALLEY
Top Contributor
312 reviews 312 reviews
150 hotel reviews
163 helpful votes 163 helpful votes
3 of 5 stars Reviewed December 17, 2013

Love having a kitchen with full size refir. Prices are usually pretty good, but wifi is horrible, dial in quality (remember those days?). There is an option to pay $15/week to have higher bandwidth, but its for EACH device. So if I wanted to have decent wifi on my iPhone, iPad, Apple tv AND laptop, that cost is $60! Not... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so glad that you liked your room, especially the fully equipped kitchen. Still, I am sorry to hear that the Wi-Fi and our channel selection did not meet your expectations. In response, as this hotel's manager, I can assure you we are looking... More

Healesville
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed November 19, 2013 via mobile

We stayed here recently on our month long trip. We had been recommended this chain by some friends who had stayed at Extended Stays before. For the price we couldn't go wrong! We weren't expecting the Hyatt or anything like that but we did have a tidy comfy room that allowed us to have our own space. Despite having a... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Rachel - Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our location was conveniently located in regards to your travel needs. I am also thrilled to hear that you liked your room and our staff always provided you with friendly service. Thank you again for your review. We look... More

Fresno, California
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 29, 2013

Last time I was at this hotel it was dirty, loud, and just bad all around....this time no different. Here's the events, got there got out room key and went up to our room which was on the second floor as soon as the elevator doors opened it smelt like weed, I thought for sure I was going to get... More

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1 review
4 of 5 stars Reviewed August 9, 2013

I have been to several extended stays. Each time it seems to get better. My first time in New Jersey, five years ago was miserable. It reeked of cigarette smoke no matter where in the hotel you were. This extended stay in Ontario California, was beyond my expectations. Remodeled and plesent with no Indication of smoke on the None smoking... More

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Myra - Thank you for taking the time to write a review of your stay. I'm so pleased to hear that we exceeded your expectations and provided you with an amazing visit to our hotel. It is great to read that you not only enjoyed your room, but also that we offer non-smoking floors and a swimming pool. We really... More

Napa, California
1 review
1 of 5 stars Reviewed July 30, 2013

Non smoking rooms stink like smoke. Clothes smell like smoke after returning home. Be prepared to be your own maid as you have to take the used towels to the front desk and return them before they will give you any more. There is no restaurant, no business center, no main lobby, no service, no fitness facility!

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Columbus, Ohio
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 15, 2013

Staying here for work and play...The hotel staff has been friendly and welcoming ..the rooms are clean and the grounds are well manicured....the pool is awesome ( I've spent every night after work in it ) refreshing and relaxing...Pets are allowed and they did not have any problems accommodating us... the staff was prompt and pleasant and made sure I... More

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1 review
3 of 5 stars Reviewed June 19, 2013 via mobile

We had our relatives book this hotel for us, so we had no idea what it would be like, we got here and the outside is very nice and clean. We are staying for a week this is our third day and I felt like Ishould write a review, anyway.. we got here and they told us there were no... More

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Additional Information about Extended Stay America - Los Angeles - Ontario Airport

Address: 3990 East Inland Empire Boulevard, Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Los Angeles - Ontario Airport 2.5*
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Also Known As:
Extended Stay America - Ontario Hotel Ontario
Extended Stay Ontario
Ontario Extended Stay

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Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
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Number of rooms
127

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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