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Extended Stay America - Los Angeles - Ontario Airport

2.5 of 5
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3990 East Inland Empire Boulevard, Ontario, CA 91764
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Extended Stay America - Los Angeles - Ontario Airport
Best prices for: 1 room 1 guest
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Ranked #26 of 41 Hotels in Ontario
A recent review
3 of 5 stars reviewed 2 weeks ago
nk O
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52 Reviews from our TripAdvisor Community

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Traveler rating
    15
    13
    7
    3
    14
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13
5
5
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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  • All months
    (52)
  • Mar-May only
    (14)
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    (15)
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    (12)
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    (11)
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1 review
3 of 5 stars Reviewed 2 weeks ago

Omg..as i speak we have no power....no electricity..for more than 10 mins. Rooms are clean enough although there was dog food left in my room..staff didnt care to have it removed instead gave me a vacumm to clean it up. Nonsmoking room smelled like weed the entire time. Bed not luxurious but clean enough..kitchen could use some updating. Management and... More 

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Torrance, CA
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed April 29, 2015 via mobile

One entire side of the hotel is located adjacent to a busy highway and if you get a room next to it (50% chance) the noise is so loud. I could not sleep the entire night. When I asked for a room change they told me they could not access their computers at that time. When I asked for earplugs... More 

Was this review helpful? Yes 1
Milwaukee, Wisconsin
2 reviews
3 of 5 stars Reviewed April 23, 2015

Yes its true as in other ratings the is marijuana smoke as u get off the elevator. There is no daily housekeeping. You get one day to pick that you will get a housekeeper. This is what we did (because the location is very good) We got cleaning supplies. I deep cleaned the room for our stay. I took the... More 

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Ocala, Florida
2 reviews
4 of 5 stars Reviewed April 8, 2015

My husband and I stayed from 3/26 to /4/1/15. While the carpets and some furniture could use some sprucing up, we found the hotel to be easy to get to, friendly and they were a good value for us. The employees were friendly and helpful. Any problem was taken care of in a timely manner.

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New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed February 20, 2015

First, I am not picky. I have traveled and backpacked in Asia and Mexico and and think I'm pretty tough and can tolerate a lot and really not care. The truth is I feel bad for the owner here, but maybe it's because I'm a nurse so I can empathize with most people. However, my theory is he has never... More 

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 14, 2015

I always enjoy my stay here. The price is just right to take a getaway from my home life with tons of restaurants, several movie theaters, the wonderful outdoor mall, Victoria Gardens, the huge Ontario Mills Mall, The Comedy Club, Dave n Busters and much more entertainment all within minutes of my room. If I just decide to stay in... More 

Was this review helpful? Yes 1
Los Angeles, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed January 6, 2015 via mobile

I travel for my job and I get to stay at many different motels/hotels. Hotels have room service, Extended Stay is a Motel. The bad: 1. No housekeeping 2. High rates 3. Large dogs barking all night long 4. Little children running the hallways at 11pm at night 5. No soap (horrible anyway) 6. Staff only cares about the rate,... More 

Was this review helpful? Yes 1
NYC
2 reviews
4 of 5 stars Reviewed December 8, 2014

I've been on the road a lot this month, and have been staying in different hotels every few days. Last week I checked into a mid-tier hotel in posh Newport Beach. From the instant I checked in, I was "thrown off" by the inexplicable--chilly demeanor of the front desk staff. The manager who checked me in was cold, and not... More 

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

I appreciate you taking the time to write such a great review. It was very nice to see your comments about exceptional service you have received from Rigo. He and the rest of our team were thrilled to see your review.Thank you again for sharing your experience with us. We look forward to seeing you again in the future. More 

1 review
4 of 5 stars Reviewed November 8, 2014

Ok, I just turned 60, so calling myself old is my personal joke on myself, but I don't feel 60. Still, it can be disconcerting to travel alone. I felt very safe here. The staff was kind and helpful. The room was clean, and the windows open for fresh air. The smell of cooking food pretty much stayed in the... More 

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

We really appreciate your feedback about your recent stay. I am pleased to hear that you enjoyed your stay and that you felt safe staying at our hotel. It is great to read that your room was clean and that you enjoyed being able to open your windows. I am also very glad to hear that the staff was very... More 

Edwards, California
1 review
2 of 5 stars Reviewed October 28, 2014

Purpose for staying was to be closer to the airport for an early flight. Requested a wake up call for the early am that we never received. Alarm clock in the room did not operate correctly. Good thing neither one of us could sleep due to the traffic noise and horrible odor from the room, bed, blankets, and pillows. We... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Thank you so much for your review of your stay. We are very sorry to hear about your experience. We will work with our housekeeping staff to ensure our rooms are cleaned properly and that everything is in working order prior to our guest's arrival. We will also review your feedback with our staff to make sure we are completing... More 

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