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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

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3400 Shelby Street, Ontario, CA 91764
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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
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309 reviews from our community

Traveler rating
    97
    63
    45
    48
    56
See reviews for
98
60
15
96
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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  • All months
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    (78)
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    (60)
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    (89)
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There are newer reviews for BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
See the most recent reviews
Manteca, United States
1 review
4 of 5 stars Reviewed October 29, 2014

Great place to stay. Clean, friendly staff. Great breakfast. Traveled with pets and they gave us a room on the first floor. Room had a little patio area and parking was right at your door no need to walk down halls or elevators which is great when taking the dogs out. Room was a suite, which for the price, was... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWINNSUITESONTARIO, Sales Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Kyle V, Thank you for completing your review on Tripadvisor regarding your recent stay with the Best Western PLUS InnSuites Hotel Ontario Airport. We are very happy to hear that you enjoyed your stay with us and that we were able to exceed your expectations. We look forward to serving you again. Sincerely, Management and Staff More 

Portland, United States
1 review
3 of 5 stars Reviewed October 28, 2014

We happily stayed here a few years ago and it had probably been recently refurbished then, it was extremely nice. They have not kept it well maintained, or else they just gave us a crummy room. The bathroom was the worst: baseboard tiles were missing and the wall behind was crumbling, tub/shower bar was broken off, hair dryer was off... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWINNSUITESONTARIO, Sales Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Dear Dorothea L, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We regret to hear that you had some concerns with your stay. We assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. Sincerely, Management and Staff More 

Las Vegas, Nevada
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed October 27, 2014

The rooms need to be updated. The wallpaper was peeling off the walls. It was very noisy with traffic on Haven Ave and I-15, and a train passed by and blew its whistle TWICE in the early morning hours (3:00 - 7:00). The breakfast was good. Overall, with the rooms in their current condition, this is definitely not a three... More 

Was this review helpful? Yes
BWINNSUITESONTARIO, Sales Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Carrie S, We’re grateful that you’ve taken the time to share your experience with us but are disappointed to hear that we failed to meet your expectations. I am delighted to share with you that we’re currently conducting renovations and we hope you will consider returning one day. Thank you again and I hope that we may have an opportunity... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 27, 2014

Great Hotel when working in the Ontario Airport area. Great staff, nice rooms, easy on and off the I-10 Freeway. Hot breakfast, good parking, lots to do nearby, Shopping Mall and Movies close by as well.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWINNSUITESONTARIO, Sales Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Dear richardwT3846GN, We would like to thank you for completing your review on Tripadvisor.com. Your feedback is very important to us, and the success of our hotel. We are excited that you enjoyed your stay and we hope to see you again in the future. Thank you, Management and staff More 

Midlothian, United States
2 reviews
3 of 5 stars Reviewed October 22, 2014

This hotel is in a good location and surrounded around great attractions and other stores. Hotel needs updating in the exterior and interior. The breakfast is standard but was good and hot and kept clean. The hotel room was clean but needs updating to the standard of Best Western and the surrounding hotels. A few minor issues were quickly attended... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWINNSUITESONTARIO, Sales Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Yolanda B, We’re grateful that you’ve taken the time to share your experience with us but are disappointed to hear that we failed to meet your expectations. I am delighted to share with you that we’re currently conducting renovations and we hope you will consider returning one day. Thank you again and I hope that we may have an opportunity... More 

Salt Lake City
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 21, 2014

If you want a hotel room at CHECK-IN with no TV remote, Not enough towels, Not enough toiletries for all the guests, Broken Shower Knob that falls off when you tried to turn it off, Torn Shower Curtains, Find the hem of your pants wet after you use the toilet to find the toilet is leaking. Yogurt served with a... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
BWINNSUITESONTARIO, Sales Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Dear Julie R, We regret that we were not able to provide you with the quality of service you deserve during your recent stay. We strive for flawless service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very best we have to offer. Your feedback will help us to continue... More 

Blythe, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 20, 2014

Even though the hotel is near the airport we did not hear anything. The rooms were clean and comfortable. There was some construction and landscaping going on but it was contained and neat. The lobby was beautiful and well organized. A courtesy van was available to take our large party to a nearby mall and was very prompt in picking... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

We are so pleased to hear that you had such a nice time here in Ontario. We hope that every time you come to the city you will make Best Western InnSuites Plus your home away from home. More 

Pahrump, Nevada
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 16, 2014

Love that they take pets. Love 2 room suites. Good breakfast would like to see a little variety each day. Easy access to freeways. Close to shopping and restruants, and Ontario airport. Have a nice pool area. Are remodeling but seems to be taking along time.

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

I am a pet lover and owner of 3 labs so I appreciate pet friendly places and we do try to make this fun and relaxing for you and your pet. Please always return to stay here. More 

ontario, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 15, 2014

as soon the light were off the cockroaches came out, when I told the clerk His answer was all say that for a discount. the room was 401 in top of the kitchen, I don't want think how is the food they serve.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
ChristiGibel, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

As the new guest relations manager, I promise you that I will immediately take care of this issue. There is no excuse for the roach problem and pest control will be onsite to treat the hotel and will be there on a regular basis. Please email me so that I can make some gesture to you for this. cgibel@innsuites.com. Christi... More 

Surprise, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 15, 2014

after a tired working the business day, it feels so good to come to best western plus innsuites. the room is spacious, the internet access convenient and speedy, breakfast, sumptuous. location convenient for attending events at the fairflex, pomona .

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

So nice to hear that your stay was restful and relaxing. We do our best and as the new guest relations manager, I will be implementing new training and procedures so that the experience gets better and better. Christi Gibel More 

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