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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

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3400 Shelby Street, Ontario, CA 91764
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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
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290 reviews from our community

Traveler rating
    94
    63
    44
    41
    48
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88
59
14
89
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
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  • All months
    (290)
  • Mar-May only
    (58)
  • Jun-Aug only
    (61)
  • Sep-Nov only
    (89)
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    (82)
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There are newer reviews for BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
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Monterrey, Nuevo Leon, Mexico
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 14, 2013

I ended up choosing this hotel because of its location, price and free breakfast, to be honest it wasnt my first option but Im very happy with it. Its close to the Intl Ontario Airport (15min or less), for me it was a great option for visiting clients and near a bunch of restaurants. Apprently its near the Ontario Mills... More 

Was this review helpful? Yes
North San Diego, United States
1 review
3 of 5 stars Reviewed August 8, 2013

If your sensitive to mold avoid this hotel as the maintenance is lacking, the bed had a sink hole in the middle, there were kids running up and down the hallways screaming and being extremely loud and the elevator was closed for repairs. If your only going to stay one night and can put up with all the noise, mold... More 

Review collected in partnership with Best Western

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NJ, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 30, 2013

I stay here about 100 nights a year. I like the staff but most of all I like the openess, all hallways and coridors are outside. If I want fresh air all I have to do is open my room door. My stay was as usual fantastic

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Chula Vista, United States
1 review
1 of 5 stars Reviewed July 30, 2013

I have stayed numerous hotels and this hotel by far was the worst hotel ever. This place should be on hotel impossible. The floors in the supposed suites were disgusting. If walked in white socks or barefoot your feet were covered in black dirt. The room had the overwhelming smell of smoke even though it was smoke free and the... More 

Review collected in partnership with Best Western

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Southern California
1 review
1 of 5 stars Reviewed July 27, 2013

This has got to be the worst hotel experience of my entire life! When entering the hotel lobby we noticed modern decor and you think, oh this is going to be great! But boy were we wrong. As we walked to our room through the courtyard we had a sense of being in a rundown apartment complex. Walls looked filthy... More 

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La Quinta, California
1 review
4 of 5 stars Reviewed July 15, 2013

my boyfriend and I decided we wanted to get away from the hot desert for the weekend since we both had the entire weekend off. we booked this room in Ontario bc the location was great as well as the prices. later that Friday night we arrived and checked into our room without any problems. as we made our way... More 

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San Francisco, California
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 8, 2013

Tritonal's upcoming return to San Francisco has me reflecting on what I like to call my Trance Around The West adventure from two months ago. Two nights, two cities (Denver, Los Angeles) and five DJs (Mat Zo, Tritonal and Myon & Shane 54 at Cosmic Evolution party and Rank 1 and Ferry Corsten along with a host of others at... More 

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Las Vegas, Nevada
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
132 helpful votes 132 helpful votes
5 of 5 stars Reviewed June 6, 2013

We stayed at this hotel because we were visiting places in the area, and it offered an excellent location . We found the staff to be friendly, helping us find locations and services, as well as providing an exceptional well managed facility. The hotel was undergoing some renovations that will even enhance the experience even more. We found the hotel... More 

Was this review helpful? Yes 1
Top Contributor
52 reviews 52 reviews
23 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed June 6, 2013 via mobile

Because of my Diamond status at BW I was upgraded to a presidential jacuzzi suite. First off, thank you I always appreciate the upgrade but...... Wow. One tv did not work, multiple light bulbs missing, jacuzzi did not work. The paint on the walls was pealing and the whole suite badly in need of repair and updating. This property is... More 

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Orem, Utah
Top Contributor
144 reviews 144 reviews
79 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed May 22, 2013

This is certainly not a 4-5 star hotel but it worked. I got a suite and it was roomy & clean. It had a baby frig and microwave and coffee maker. There was a nice TV and the free internet service worked well. Very courteous and efficient front desk staff. Actually all of the staff was very professional, polite and... More 

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