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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

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3400 Shelby Street, Ontario, CA 91764
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1 room 1 guest
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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
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340 Reviews from our TripAdvisor Community

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Traveler rating
    103
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (340)
  • Mar-May only
    (85)
  • Jun-Aug only
    (84)
  • Sep-Nov only
    (89)
  • Dec-Feb only
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There are newer reviews for BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
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ontario, United States
1 review
2 of 5 stars Reviewed April 2, 2014

This hotel had an extension cord running from the bedside to the mini fridge unsafe and a hazard big rig truck with engine running outside room at 4am front desk manager rude also lobby was being worked on and breakfast could have been better

Review collected in partnership with Best Western

Was this review helpful? Yes
BWINNSUITESONTARIO, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Dear Patricia L, Thank you for taking the time to provide your feedback regarding your stay. We regret that the hotel did not meet your expectations and will follow-up on your concerns. We look forward to the next opportunity of serving you. Thank you, Staff and Management More 

1 review
3 of 5 stars Reviewed March 25, 2014

Just tell the front desk to do not put you in the room that you need to access through 2 doors on the second floor above the reception because it is very uncomfortable when the other guest is back and forth opening both doors.

Review collected in partnership with Best Western

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Sacramento, CA
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed March 25, 2014

OK. First let me explain my rating of 2.5. In my humble opinion it does not rate a 3--yet neither does it deserve a 2--hence the rating. We booked this hotel due to it's location, very close to the Ontario airport and also close to the AAA 400 Speedway racetrack. Yes, we flew down to watch the race. I'll start... More 

Was this review helpful? Yes 1
BWINNSUITESONTARIO, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Dear Jamminji, Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations you received prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with... More 

Loomis, United States
1 review
2 of 5 stars Reviewed March 24, 2014

This hotel was poor. The bathroom of the room still had a nightgown on the back of the door and a used douche under the sink when we arrived. When we brought this to the attention of the Front Desk their only response was "sorry".

Review collected in partnership with Best Western

Was this review helpful? Yes
BWINNSUITESONTARIO, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Dear Jamie M, We value your comments and are thankful you took the time to express your experience at the Best Western Plus Innsuites Ontario Airport. We will address your concerns with department managers to ensure a better experience on your next stay. Thank you, Staff and Management More 

Kansas City, Missouri
Level Contributor
50 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed March 12, 2014

We stayed here during the 4 rainy days California had at the end of February and beginning of March. We were there for my granddaughters adoption and decided to stay an extra couple of days to see the sights, but it rained all the time we were there, so you are welcome California, we brought the rain to your drought.... More 

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Rocklin, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 6, 2014

Another great Best Western. (Weekly, I stay at multiple hotels.) The most comfortable bed. Very clean, and the staff I dealt with we're great, friendly intelligent, knew what rooms were available without having to take time to look it up. Very very peaceful setting, with Palm trees around the pool and hot tub. Didn't get there in time this trip... More 

Was this review helpful? Yes
Whittier, United States
1 review
1 of 5 stars Reviewed March 4, 2014

I stood here in Feb 2014 for 2 nights with my family and it was awful. I had the Jacuzzi Suite but the jacuzzi didn't work. I reported the problem to the front desk and they did nothing, so my husband fixed it.

Review collected in partnership with Best Western

Was this review helpful? Yes
Surprise, AZ, United States
1 review
1 of 5 stars Reviewed February 24, 2014

In town 3 nights for a family funeral with our handicapped mother. We booked on line but first room was not ADA and was not acceptable. When we went back to front desk they said they did not HAVE another ADA room so we were upset at check in but the 2nd room they gave us DID have roll in... More 

Review collected in partnership with Best Western

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Orange, United States
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 21, 2014

I stayed here only 1 night for bussiness trip with my family. The hotel staff is very helpful to accomodate what we needs. The breakfast area is big and have hot food. This hotel is near the shopping area so my wife, and my kid can shop and have fun during my trip.

Review collected in partnership with Best Western

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suisun city, United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 18, 2014

A pleasant hotel with lovely rooms. I was upgraded to a king suite with a jacuzzi for no extra charge. I was allowed to have my competition dog in the room with me. The bed was sooo.. comfortable and the 6 day stay was so nice after working each day I was able to rest and relax in my room... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
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