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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

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3400 Shelby Street, Ontario, CA 91764
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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
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290 reviews from our community

Traveler rating
    94
    63
    44
    41
    48
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88
59
14
89
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (290)
  • Mar-May only
    (58)
  • Jun-Aug only
    (61)
  • Sep-Nov only
    (89)
  • Dec-Feb only
    (82)
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There are newer reviews for BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
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california
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We chose to stop at this Best Western while driving through southern California. It was a welcome break to many of the hotels and motels we stayed in. The staff was friendly and very helpful, the reservation was kept as we made it due to our late arrival. The room was clean and felt fresh. It had a jacuzzi tub... More 

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1 review
5 of 5 stars Reviewed 4 weeks ago

This is a hotel we have stayed at before, Nice rooms, good breakfast. Staff was very good also bringing extra lenin and towels to our room. We were traveling with daughter and grandkids so standard room stocking was short of the amount needed. Service was quick and friendly.

Review collected in partnership with Best Western

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Phoenix, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Came in for business and a colleague recomended this hotel I was plesently surprised at this hotel. I usually don't sleep well on my first night out of twon but their beds are great, slept like a baby. Breakfast (free) was fantastic. Used the bar on my second night and ended up eating in the restaurant both great. For the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Great breakfast, the price was right. Very quiet. The rooms were clean. I found the bed too hard, but that's always the case. My husband thought it was fine. We didn't use the pool or the jacuzzi, but they looked fine. We got the family suite because we had two teenage boys with us and we thought they'd rather not... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Murrieta, California
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 20, 2015

Great price for a junior suite, but that doesn't mean the room has to look cheap or dirty. Room needs an up grade and broken things need to be fixed, the faucet in the shower fell on top of my foot after turning the water on and causing a bruise on top of my foot had to mess with it... More 

Was this review helpful? Yes 1
Helendale, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 13, 2015

Poor customer service and housekeeping dropped the ball on this one!! Booked hotel room to catch early morning flight out of Ontario. When I got to my room the air conditioning wasn't working so I tried to call front desk, but phone wasn't working. After telling front desk of problem, went back up to room, used the bathroom and discovered... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Port St Joe, FL, United States
2 reviews
2 of 5 stars Reviewed February 9, 2015

We had to wait over 2 hours for our room to be cleaned. There is no Van handicap parking, so if you are in a wheelchair do not stay here. The coffee pot was missing we reported it and they said they would bring one up right away.. Never saw it. The property (rooms) are very worn and show their... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Wesley, Arkansas
1 review
1 of 5 stars Reviewed February 8, 2015

What can I say?Best Western in Ontario is by one of the best hotels the wife and I have ever stayed at.were out there at least once or twice a week.excellent rooms and excellent staff.Will stay again.

Was this review helpful? Yes
Contributor
15 reviews 15 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed February 8, 2015

I booked this hotel for a two night stay for my son and I after the stench at my parents' house became unbearable. I have stayed at other Best Western Plus properties in the past and found them to be exceptional. Sadly, this one needs to lose the Plus designation. The lobby is nice, but since we were there due... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Gilbert, Arizona
1 review
5 of 5 stars Reviewed February 6, 2015

I stay in Ontario CA almost weekly. I have two other hotels that I would use. I was recommended this hotel and after my 1st night I knew this would be the place I will stay when visiting Ontario. This is off I-10 and just one block away from Ontario Mills Mall and plenty of dining. Customer service will treat... More 

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