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All 41 Ontario hotels

BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

3.0 of 5 Hotel   |   3400 Shelby Street, Ontario, CA 91764
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Ranked #27 of 41 Hotels in Ontario
A recent review
5 of 5 stars reviewed yesterday
Nancy S Maysville, United States
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212 reviews from our community

Traveler rating
    67
    52
    33
    28
    32
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66
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12
59
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Maysville, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

I feel this location has everything a person needs when traveling. Ontario Airport, huge Ontario Mills shopping center, nearby business centers, not far from Orange County and LA County attractions and the Ontario Speedway for the race fans. Very nice pool, spa and workout room. Service from the staff is excellent and they accept pets in some of the assigned... More

Review collected in partnership with Best Western

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Rancho Cucamonga, California
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Not happy with room air did not work they never offered to change room. Dirty tub no iron no hair dyer no laundry bag refrigerator did not work. Poor guest service I work for a Best Western and I take pride in knowing that our hotel is clean & in good working order and that our staff is the best... More

Review collected in partnership with Best Western

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BWINNSUITESONTARIO, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Hello Johnnyjoerod, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We regret to hear that you had some concerns with your stay. We assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. Hope to see you soon, Staff... More

Surprise, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

hotel has nice appointments, spacious rooms, well furnished. highly accessible location. quick check-in. high speed internet. sumptuous breakfast. lots of parking space. would definitely patronize hotel. would definitely recommend.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWINNSUITESONTARIO, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Hello Grace Y, Thank you for completing your online review. We will share the information you have provided with our management team in hopes that we can continuously improve. We take great pride into seeing that every guest has a wonderful experience during their stay with us. We look forward to serving you again. Best Regards, Staff and Management More

MADERA, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Great location to all southern Ca. and LA locations. Easy to get to from all areas> A great place to stay if your on a road trip or if you are sightseeing greater LA area. We will stay at this location again and I am sure you will agree that you will stay again after your first stay if your... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWINNSUITESONTARIO, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Good Morning Lorna K , Thank you very much for taking the time to provide us with your feedback. We know there are many hotel choices in Ontario, and we want to thank you for staying with us. We hope to see you in the near future. Best Regards, Staff and Management More

Lakeport, California
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 1 week ago

For the first time, I am disappointed in a Best Western. It's hard to fault the staff, because they were poorly trained. The place is showing its age. It's clean and the location is great- near the Ontario Mills, shopping etc. as opposed to the other B W nearest the Convention Ctr. I can't tell you what a disappointment it... More

Review collected in partnership with Best Western

Was this review helpful? Yes 2
BWINNSUITESONTARIO, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Good Morning kathologist, Thank you for taking the time to communicate what you experienced on your most recent stay at the Best Western Plus Innsuites Ontario Airport. Your experience was not indicative of our usual service levels. I will be sharing your comments with the appropriate staff managers to ensure a better experience. We look forward to serving you again... More

1 review
5 of 5 stars Reviewed 1 week ago

Check in/check out was fast and easy. Room was outfitted with comfortable furniture, refrigerator, micro and coffee maker. Very quiet. They allow pets for a very reasonable rate. The free dinner (hot dogs & hamburgers) on Wednesdays was adequate and the free hot breakfast was pretty good. Very nice staff that greeted you when you walked by.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWINNSUITESONTARIO, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Good Afternoon susanpF6594ZU, Thank you for completing your review on Tripadvisor regarding your recent stay with the Best Western PLUS InnSuites Hotel Ontario Airport. We are very happy to hear that you enjoyed your stay with us and that we were able to exceed your expectations. We look forward to serving you again Always at your service, Staff and Managment More

Visalia, California, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is very nice. Everything was clean and well maintained. We stayed in a room with a king size bed. It had a sitting area as well. The room was very clean and looked new. The bed was very comfortable with 4 pillows....the only complaint we had with the room was all of the pillows were big and bulky... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BWINNSUITESONTARIO, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Dear Khrista B, First and foremost, I would like to take the opportunity to thank you for taking the time to provide your feedback and experience with us! There is no doubt that without the feedback of our guests, we would not be conscious of the areas that are in need of improvement at our property, as well as those... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

It appears someone is trying to fix up this property but the quality of the workmanship is terrible. Many fixtures didn't work, plaster and paint were sloppy, nail holes in the wallpaper. There were big gaps around the door which let in light and noise. Poor quality pillows.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
BWINNSUITESONTARIO, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Hello X3495KBjohna, We value your comments and are thankful you took the time to express your experience at the Best Western Plus Innsuites Ontario Airport East. I will address your concerns with my department managers. Always at your service, Staff and Managment More

Yuma, Arizona
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The motel looks nice on the outside. First we were checked into a double room when we requested a king room. After going back to the office, I was told that the person who checked us in was new. In the king room, we did have a wet bar with a refrigerator and microwave. The couch in the room was... More

Was this review helpful? Yes
BWINNSUITESONTARIO, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Good afternoon Jen A, Thank you for taking the time to communicate what you experienced on your most recent stay at the Best Western Plus Innsuites Ontario Airport. Your experience was not indicative of our usual service levels. I will be sharing your comments with the appropriate staff managers to ensure a better experience. We look forward to serving you... More

1 review
4 of 5 stars Reviewed 2 weeks ago

The suites are nice with the outdoor theme where you can lounge right outside your suite. The only negative is the Internet connection is poor. The free breakfast is very good and you also get two free drinks during happy hour which is a nice amenities. The front desk personnel were nice and helpful. The maids were pleasant and cleaned... More

Was this review helpful? Yes
BWINNSUITESONTARIO, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Good Afternoon Sarkis D, We would like to thank you for completing your review on Tripadvisor.com. Your feedback is very important to us, and the success of our hotel. We are excited that you enjoyed your stay and we hope to see you again in the future. Best Regards, Staff and Management More

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Additional Information about BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

Address: 3400 Shelby Street, Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites 3*
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Also Known As:
Best Western Plus Innsuites Airpark Ontario Hotel And Suites
Best Western Plus Innsuites Airpark Ontario Hotel Ontario
Best Western Ontario
Ontario Best Western

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