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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

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3400 Shelby Street, Ontario, CA 91764
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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
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315 reviews from our community

Traveler rating
    99
    65
    45
    48
    58
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99
60
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98
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (315)
  • Mar-May only
    (84)
  • Jun-Aug only
    (60)
  • Sep-Nov only
    (89)
  • Dec-Feb only
    (82)
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Hemet, California
1 review
4 of 5 stars Reviewed 2 days ago NEW

Cleanliness, Customer Service and Location were great! The ONLY problem I had was with the fact that when I booked the room, the operator told me it was a "Jacuzzi" room with a separate room for the Jacuzzi. It turned out that it was a Jacuzzi BATHTUB in the bathroom! But the room was nice enough and the price was... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Pacifica, United States
1 review
1 of 5 stars Reviewed 1 week ago NEW

A number of issues with this property. The room has peeling wall paper, rugs are dirty and smelly, phone did not work until moved into the bedroom, no hair dryer though we asked several times. The biggest issue concerns the parking where the front desk does not inform guests parking is limited resulting in cars being towed.

Review collected in partnership with Best Western

Was this review helpful? Yes
fontana, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

great place great stay great service thank you made are stay just like a real vacation it was are home for a month so it will be My American best stay the pool was perfect and clean the food always hot and ready we could you some Bacon but it was great

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you very much for responding to TripAdvisor about your recent stay in Ontario. We are working hard to make big changes at the property and every time you return, you will see those changes. If you ever have any concerns, please contact me at cgibel@innsuites.com. See you back soon! More 

Las Vegas, Nevada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

I am a current Best Western Rewards member and I had an reservation made in advance at the Best Western website for a check-in May 2 and a check-out May 3 intended as a second stay to qualify for a $50 gift card on a current Best Western promotion. However, when I arrived it was chaotic at the front desk... More 

Was this review helpful? Yes
ChristiGibel, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

First and most important, I sincerely apologize for the issue at check in. Our jobs as staff are to remain calm and help our guests. I hope you will overlook that situation and know that we are hiring new staff and I am currently working on guest relations and I am more than happy to assist whenever I can. Please... More 

La Mesa, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We were happy with our selection of the hotel. We had a wedding and then had to be in Ontario for business the next morning. We had to drive 50 minutes from Hollywood after the wedding, but it was worth it. Nice and quiet and comfortable bed.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
ChristiGibel, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

It is so great to hear that you had a wonderful rest at the hotel. I am working on the guest relations and we have hired new staff to bring the hotel back to the standards that we trust. I hope if you need anything, you will contact me at cgibel@innsuites.com. More 

Seattle, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

Absolutely awful. Checked in just after 10:00 pm. Upon calling the hotel (from airport) for shuttle...was told to take a cab and the hotel would reimburse up to $10. Upon arrival the staff claimed they did not reimburse taxi...finally handed us a roll of quarters. The room was awful. Nothing electrical worked,. Coffee maker - broken. Fridge? Broken. Outlets did... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

There is NO reason for this issue with the taxi. I will contact Jeff Englehoff who will either post points to your rewards account or give you a $20 rebate. Please tell me which you prefer. I want you to know that I am new to the service issues at Ontario and new staff has been hired to include a... More 

Palm Springs, California
1 review
2 of 5 stars Reviewed 4 weeks ago

When we first arrived all went well and were given a room...Room seemed fine until we left and came back later, the overwhelming odor of stale cigarette smoke was awful. I am a smoker, so if I thought it was bad it must have been. When I went to take a shower that night there was no shower head....OK. Called... More 

Was this review helpful? Yes
ChristiGibel, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

I agree the hotel is in need of many changes and upgrades. We have new staff that just started as I did working with the hotel and addressing all of these issues. I promise you that you will see a marked improvement immediately. I have spent time at the hotel training staff and speaking to guests and if you should... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

horrible experience! We Rented 3 Room they were Dingy, cigarette Smell, roaches and My husbands 150.00 Shoes were stolen, Along with some makeup, Pens and highlighters I needed For my meeting. Asked To Speak to the manager he Never showed his face. When I got back home I realized they took money from my credit card. I paid cash from... More 

Was this review helpful? Yes 2
ChristiGibel, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Please accept my very sincere apology regarding the issue with pests. I called the pest control company immediately and had the hotel serviced and also upgraded our service. I understand how you must feel and please know that new staff and management is handling the hotel and will address all issues and we are in the process of big changes... More 

Palm Desert
2 reviews
2 of 5 stars Reviewed 5 weeks ago

Hotel is poorly maintained and terribly disorganized. We arrived late at night and just wanted to get in and get some sleep. We were assigned to a room and when we went there we came in on someone in bed. The facility is reasonably nice but it is very poorly maintained and it is not very clean.

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

I am the new guest relations manager and I will be arriving on the property on Monday. I am sincerely sorry for this issue and will be making some big positive changes at the hotel. I would like to have you contact me about this issue so that I can make some kind of gesture be it points or a... More 

San Jose, United States
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 21, 2015

Overall stay was great. The location felt extremely safe right across the street from a fire station. The bartender Michael made the stay extra enjoyable he was friendly and very informative. Food was great. A few glitches that are not even worth mentioning.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
ChristiGibel, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

We really like seeing that you had a nice stay. I know you mentioned some glitches and I would really like it if you could email me the details so that we can take care of them and assure you and others of a better stay. My email is cgibel@innsuites.com. Christi Gibel More 

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