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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

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3400 Shelby Street, Ontario, CA 91764
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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
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337 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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uk
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed in a presidential suite! Spacious 2 room, but very tired. The sofa bed was broken and 2 of us had to sleep on a mattress on the floor. Breakfast was ok-better than we expected - some hot options and some fruit in syrup. Location was great as an overnight stop after arriving late in LA and for onward... More 

Was this review helpful? Yes
POSADADHS, General Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

We are very happy you stayed with us while travel to Joshua Tree Park. We know you have a choice, and we thank you for your business. We will continue to maintain the highest standards, and your feedback is very important to us and our staff. Thank you. Daniel Schmidt-Hughes, CHA More 

2 of 5 stars Reviewed 1 week ago

Although my experience at this hotel was not horrible I don't think it's a good look when a guest falls down a flight of slippery stairs and the staff seems to not care. It rained out and for whatever reason the painted concrete was extremely slippery. When I checked out I informed the customer service that I had fallen and... More 

Was this review helpful? Yes
POSADADHS, General Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

I am so sorry you slipped during the rain last weekend and sincerely hope you are all right and am glad you enjoyed your stay beside that. Daniel Schmidt-Hughes, CHA More 

Riverside, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

The service by everyone was excellent even though they were understaffed and undergoing remodeling at the facility. Many of the employees worked many different positions just to make our stay outstanding. Everyone was very polite, helpful, and just down right great. David was wonderful to work with. He went far beyond his normal responsibilities right down to helping to serve... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
POSADADHS, General Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you so much for your review. We are delighted you enjoyed your stay in Simi Valley. Your compliment on our staffs and David in particular is much appreciated. We hope you will spend more time with us next time and enjoy all the amenities we have to offer! Daniel Schmidt-Hughes, CHA More 

Chino Hills, California
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pros: * Nice Lobby and breakfast area * Location close to shopping and freeway * Motel on quiet business area Cons: * Although, the lobby area looks and feels like a nice hotel/travel lodge, the rooms are actually located in separate buildings. Pretty much indistinguishable from your local Motel 6. Which, is what it felt like....some cheap motel. I could... More 

Was this review helpful? Yes
POSADADHS, General Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we... More 

califorina
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This location really shouldn't be a Best Western Plus, it is old & needs a facelift. We stayed here last minute & were expecting a nice place after recently staying at a different Best Western Plus location. Boy were we disappointed. We checked in & were told where to find our room, we got lost. This place has one elevator... More 

Was this review helpful? Yes 1
POSADADHS, General Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you for your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back... More 

michigan
Level Contributor
249 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Cockroaches, ants, mold, mildew, stained upholstery, dirty carpets. Dead bugs, live bugs. And a mushroom growing out of the bathroom wall. I cannot believe any hotel would rent a room this bad. Seriously the worst I have ever seen in thousands of nights of hotel stays.

Was this review helpful? Yes
POSADADHS, General Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

I am sorry that your experience at our hotel left some negative impressions. I appreciate your comments and can assure you that your experience is an exception. Daniel Schmidt-Hughes, CHA More 

Gilbert, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

This Best Western was nice, clean, and comfortable. Staff was very friendly. Breakfast was better than most in regards to a free breakfast. My wife is disabled, but our accessible room was not accessible friendly. Might want to check on the standards for accessible rooms and try to put yourself in the place of a wheel chair bound guest.

Review collected in partnership with Best Western

Was this review helpful? Yes
POSADADHS, General Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Firstly, I want to thank you for taking the time to submit a review through TripAdvisor.com. We take the experience of our guests in the highest regard and we focus on personal attention to make sure your stay is flawless. I am happy to see you had an overall enjoyable experience with us and value our location. We pride ourselves... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

Cleanliness is not one of their strong suites. Had to switch rooms 2 times. First room had a cockroach tucked under the covers and blood stains on the pillows. Next room, the a/c unit was not working (it was hotter in the room than outside in the middle of summer) and there was mildew in the corners of the shower... More 

Was this review helpful? Yes 1
POSADADHS, General Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

I am sorry that your experience at our hotel left some negative impressions. I appreciate your comments and can assure you that cleanliness is something we will improve on immediately . We strive to deliver a clean room in a safe environment and I can assure you that your concerns will be corrected. I will use your comments and experience... More 

Fontana Dam, North Carolina
1 review
5 of 5 stars Reviewed 4 weeks ago

We had a small problem with our room and the manager David Taylor took care of it with a smile on his face. The weather in Ontario was very hot and muggy, the air conditioning was so good, a few times we were too cold! The Mills shopping Center is very close for great outlet shopping.

Was this review helpful? Yes
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you so much for your wonderful review. I am delighted that you enjoyed your stay. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future! Daniel Schmidt-Hughes, CHA More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

When we arrived we were told that they had no non-smoking rooms even though we had made a reservation 3 weeks ahead of time for a non-smoking room. When we got to the room we found the room to be dirty, tables with spilled beer on them, cardboard cartons behind the end tables, ashes and butts on the carpet, and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

I am sorry that your experience at our hotel left some negative impressions. I appreciate your comments and can assure you that your experience is an exception. We strive to deliver Exceptional Guest Service and I can assure you that your concerns will be corrected. I will use your comments and experience as a training tool with all of our... More 

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Prices are for 1 room, 2 adults
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