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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

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3400 Shelby St, Ontario, CA 91764
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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
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386 Reviews from our TripAdvisor Community

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Las Vegas, Nevada
Level Contributor
61 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the BW Plus InnSuites Ontario because of its location for our plans in Southern Ca., and our satisfied experience with other InnSuite properties. This an exceptionally excellent facility, close to the 1-15 and 1-10, yet so quiet that there was no freeway noise. The hotel is built in a large quad type setting that makes the setting... More 

Helpful?
Thank Geneva K
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you for your wonderful comments. I am glad you enjoyed our location as well as all of the amenities. We take great pride in providing excellent service as well as a clean comfortable room to every guest. We look forward to welcoming you back the next time you are in the area. Daniel Schmidt-Hughes, CHA More 

Longmont
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW

This is a tired hotel. Their main clientele are Asian Tour Operators who book large blocks of rooms. Please note this motel is located next to Interstate 10 and the traffic noise is very loud. The only available rooms for the general public are rooms fronting the highway. I made my reservation weeks in advance and not knowing this facility... More 

Review collected in partnership with Best Western

Helpful?
Thank Stephen M
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we... More 

Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

While building a grocery store in Ontario Ca I went to my tried and true brand, and found this hotel to be excellent. The suites are roomy and the kitchenettes are very nice when staying on extended trips the in room Jacuzzi isn't bad either. The pool is clean and kept warm in even the winter months, the outside Jacuzzi... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Jeff H
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Firstly, I want to thank you for taking the time to submit a review through TripAdvisor.com. We take the experience of our guests in the highest regard and we focus on personal attention to make sure your stay is flawless. I am happy to see you had an overall enjoyable experience with us and value our location. We pride ourselves... More 

Aci Castello, Italy
1 review
5 of 5 stars Reviewed 1 week ago

had to travel to the states on emergency leave due to a death in the family. This location was closest to the mortuary and cemetary. I am glad that I chose it. I would definitely stay there again if the situation arose. Great full breakfast, fast wi fi and very helpful, friendly staff. Just minutes from the Ontario airport and... More 

Review collected in partnership with Best Western

Helpful?
Thank Jeff M
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you so much for your review. We are delighted you enjoyed your stay in Ontario. Your compliment on our staffs is much appreciated. We hope you will spend more time with us next time on a lighter note and enjoy all the amenities we have to offer! Daniel Schmidt-Hughes, CHA More 

Ontario, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

it was a hidden gem and its a nice hotel. The rooms were renovated from the last time i was here. really great upgrade from before. I understand the rest of the hotel needs updates but keep it up guys. GREAT JOB.

Helpful?
Thank Roger1991
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you so much for your wonderful review. I am delighted that you enjoyed your stay. I will definitely share your feedback with my staff and we will definitely keep going on improving . We look forward to serving your travel needs in the future! Daniel Schmidt-Hughes, CHA More 

El Cajon, CA
Level Contributor
97 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Near Ontario Airport and shopping. Good hot breakfast and nice spacious rooms. Television operation left a little to be desired but the staff was friendly and helpful. Only problem was that the entries to rooms are outside and it was rainy. I liked it and came back when another nearby hotel sucked a week later.

Helpful?
Thank Scott A
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you for your review of our hotel, we truly appreciate when we get honest feedback from our guests as it helps us know what we are doing right and where we may need to improve. I’m so pleased to hear that we were able to meet your expectations. Daniel Schmidt-Hughes, CHA More 

Jerome, Idaho
Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

The website states cash deposits are accepted, but there's a sign in the lobby stating effective 9/1/15 the policy changed to credit card only at check-in. This put us in a bind, and they had no explanation for why the website was not updated. In fact, it's STILL wrong. The short female manager on duty was rude. The young gentleman... More 

Helpful?
Thank Bernadette G
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

We are very happy you stayed with us while visiting Ontario. We know you have a choice, and we thank you for your business. We will continue to maintain the highest standards, and your feedback is very important to us and our staff. Thank you. Daniel Schmidt-Hughes, CHA More 

Las Cruces, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

We have stayed at many Best Westerns in our travels and this is one of the nicest ones we have stayed in. Front lobby was very nice and inviting. The rooms were a little small for a suite but were very clean and everything worked well including comfortable bedding. Area and hotel grounds seem to be very safe for families.

Review collected in partnership with Best Western

Helpful?
Thank Garland C
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you so much for your wonderful review. I am delighted that you enjoyed your stay. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future! Daniel Schmidt-Hughes, CHA More 

San Diego, California
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel has it all -- a super hot Jacuzzi, heated pool, a bed so comfortable I ordered one for my home, and great breakfast! What more can you ask from a great place to stay? In room Wi-Fi, fridge and microwave, bottled water and a coffee pot complete a perfect room -- I was on my laptop about 10... More 

Review collected in partnership with Best Western

Helpful?
Thank BRENDA W
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you for your wonderful comments. I am glad you enjoyed our location as well as all of the amenities. We take great pride in providing excellent service as well as a clean comfortable room to every guest. We look forward to welcoming you back the next time you are in the area. Daniel Schmidt-Hughes, CHA More 

Casa Grande, United States
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed December 29, 2015

Hotel is nothing to brag about. But the price was right. The Breakfast is good. But the evening reception is worth skipping. Beds are comfortable and the room size is nice as well. Room décor was poor..The hotel is located in a convenient location as the Mall and things to do for the kids are very close.

Review collected in partnership with Best Western

Helpful?
Thank Keith H
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Firstly, I want to thank you for taking the time to submit a review through TripAdvisor.com. We take the experience of our guests in the highest regard and we focus on personal attention to make sure your stay is flawless. I am happy to see you had an overall enjoyable experience with us and value our location. We pride ourselves... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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