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All 41 Ontario hotels

BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

3.0 of 5 Hotel   |   3400 Shelby Street, Ontario, CA 91764
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Ranked #28 of 41 hotels in Ontario
A recent review
3 of 5 stars reviewed 2 days ago
David K racho cucamonga, United States
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202 people have reviewed this hotel

Traveler rating
    63
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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racho cucamonga, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

Was the best price i was looking for in area, started off with a few maintenance problems but was taken care of, breakfast was really good and the over all decor of hotel was good, but for the overall price it was a good stay

Review collected in partnership with Best Western

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1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel provides excellent value for the available features. The stall is very friendly and concerned with the quality of you stay.......I recommend it to anyone traveling to this area! The free breaklfast was excellent and a real time saver.

Review collected in partnership with Best Western

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Bishop, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Have stayed there twice, the second time our room was a little run down. A few things broken. Overall I prefer Best Western Motels. The breakfast was good and the lounge was very nice. We would probably stay here again due to location but hopefully they will fix broken and run down rooms.

Review collected in partnership with Best Western

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Pahrump, Nevada
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is our second stay at this hotel. We like the area and the hotel takes our dog. We had the same room as last time with a separate bedroom that we really like. Bed is very comfortable and room is clean. Tub drain was slow and was fixed right away. Fridge didn't work and wasn't fixed. Internet didn't work... More

Review collected in partnership with Best Western

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Las Vegas, Nevada
2 reviews
2 of 5 stars Reviewed 3 weeks ago

As part of my work, I need access to high speed internet. On this trip, it didn't work. The maintenance guy rebooted the system which didn't work. He said he was going to talk to someone higher up. He never got back to me. I ended up having to use the cruddy WiFi connection. They didn't care that rooms didn't... More

Review collected in partnership with Best Western

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BWINNSUITESONTARIO, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Good morning Shannon W, Thank you for taking the time to communicate what you experienced on your most recent stay at the Best Western Plus Innsuites Ontario Airport. Your experience was not indicative of our usual service levels. I will be sharing your comments with the appropriate staff managers to ensure a better experience. We look forward to serving you... More

Hercules, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

Upon our arrival, we had been assured that our room was non smoking. When we got to our room, it was definitely NOT, non smoking. I contacted the front desk and was advised that it had previously been a non smoking room which had been 'converted'. Almost immediately after getting off of the phone with the front desk, two men... More

Review collected in partnership with Best Western

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BWINNSUITESONTARIO, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Good afternoon Michelle K, We value your comments and are thankful you took the time to express your experience at the Best Western Plus Innsuites Ontario Airport East. We will address your concerns with department managers to ensure you a future nights stay that is indicative to our service. Thank you again and we hope to serve you again. Best,... More

Montebello,California
1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

Stayed at this hotel for 1 night. 1 night to long! My family and I experienced some pretty bad customer service. First, upon arrival our room was not ready. When I called to make reservations they told me check-in was 3pm. Website also states check-in is at 3pm. It was 4:30pm and we still didn't have our room. If it's... More

Was this review helpful? Yes
BWINNSUITESONTARIO, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you for taking the time to provide your feedback regarding your stay. We regret that the hotel did not meet your expectations and will follow-up on your concerns.We hope to be able to serve in the near future Best Regards, Management and Staff More

2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was very disappointed in this hotel. The room had an odd odor, there was a 1/2 inch gap under the door, the tv is mounted on wall, but is slanted away from the bed, so only one person can have a good view of the tv from the bed, and there was a lamp or something missing by the... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWINNSUITESONTARIO, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Good Afternoon, We regret that we were not able to provide you with the quality of service you deserve during your recent stay. We strive for flawless service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very best we have to offer. Your feedback will help us to continue to... More

Spanish Fork, Utah
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The staff was really nice and accommodating to the needs of my family. The room was clean and comfortable despite the condition of the sofa bed. The hotel defiantly needs to go threw and replace or fix the conditions of the sofa beds. The breakfast was really good 2 of the juices were out of order and it could use... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BWINNSUITESONTARIO, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Good Afternoon Skimball, Thank you very much for taking the time to provide us with your feedback. I know there are many hotel choices in Ontario, and I want to thank you for staying with us. We hope to see you in the near future. Take much care, Management and Staff More

1 review
3 of 5 stars Reviewed 5 weeks ago

Room was nice (a little dated) but the exterior door is not soundproof, heard noise all night long especially when people were outside. The door, although maybe secure, had considerable visible light around it and therefore not noise proof whatsoever.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWINNSUITESONTARIO, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Hello 884philipk, Thank you kindly for taking the time to write a review on TripAdvisor. Your feedback is truly appreciated as we are always looking for ways to better serve our guests, both present and future. We hope to see you again when in the Ontario, Ca area. Best Regards, Management and staff More

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Additional Information about BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

Address: 3400 Shelby Street, Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites 3*
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Also Known As:
Best Western Plus Innsuites Airpark Ontario Hotel And Suites
Best Western Plus Innsuites Airpark Ontario Hotel Ontario
Best Western Ontario
Ontario Best Western

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Best Western InnSuites Hotel & Suites Airport/Southern California nestled in the suburbs of dynamic Los Angeles, features newly refurbished Studio InnSuites and two-room Executive/Family Suites plus romantic Presidential Jacuzzi Suites. Whether you are a frequent guest or this is your first visit to InnSuites Hotel & Suites, it is InnSuites' commitment to provide the exceptional value, service, and “Home Suite Home” facilities you expect when you travel. We invite you to enjoy a complimentary hot California breakfast buffet featuring healthy fruit, cereal, scrambled eggs, tasty sausage, potatoes, biscuits, gravy and homemade Belgian waffles, plus free Hi-Speed internet along with a free afternoon social hour to relax and meet new friends. ... more   less 
Number of rooms
150

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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