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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

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3400 Shelby Street, Ontario, CA 91764
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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
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300 reviews from our community

Traveler rating
    96
    62
    44
    44
    54
See reviews for
95
59
14
92
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (300)
  • Mar-May only
    (69)
  • Jun-Aug only
    (60)
  • Sep-Nov only
    (89)
  • Dec-Feb only
    (82)
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1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

Wasn't clean, room smelled, sheets made me all itchy and gave me bad allergies, they smelled musty and dusty...then to top it off they overcharged me, I bought through a third party and they then charged me a night themselves so I paid two nights for one, and good luck getting a hold of anyone, they blow you off ignore... More 

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phoenix, United States
1 review
1 of 5 stars Reviewed 5 days ago NEW

wrong reservation, filthy room, cockroaches, ac dripped water all night long from ceiling, Fold out bed no linens - 4 Hours and three calls to get them, No working phone in room, propperty was filthy with trash - these would highlight this grand vacation

Review collected in partnership with Best Western

Was this review helpful? Yes
Lowell, Massachusetts
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

A case for stronger hospitality management accountability. The entire property gives you the feel that given a major clean up and solid accountability to excellence standards they could turn it around. My room felt it was updated, yet the work was shoddy - providing an example of mediocre standards and acceptance. It has potential, yet needs help.

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1 review
1 of 5 stars Reviewed 1 week ago

I went down to NASCAR weekend in Fontana, CA and chose to stay at this property just like I had the years before. Great location for the event. The room was exactly what I had reserved but I did not expect the A/C not to work. I was traveling with my 4 year old and family members. After being at... More 

Review collected in partnership with Best Western

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2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel needs updating, a complete cleaning, repair, repainting…and evidently more staff and a better phone system. I called twice in advance, was put on hold and disconnected both times. Shop around. There are lots of other hotels in the area.

Review collected in partnership with Best Western

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you need a place to stay in Ontario California, this is the place. It has suite like accommodations, a restaurant and bar in the lobby, a pool and hot tub and a lovely outside lounge area. They take pets and are very friendly. We stay here every time we go through at least 3 times per year.

Review collected in partnership with Best Western

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Phoenix, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We came in for a family gathering, this hotel was ideally situated. Although a little older it looks like they've renovated. Our room was very comfortable and surprisingly nice, didn't expect a room of this quality from a Best western. Bed was very comfortable staff was very helpful even though they were extremely busy. We ate in the restaraunt and... More 

Review collected in partnership with Best Western

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salt lake city, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

My room was not ready at 5 PM, The light by the TV had no cover and a bulb was out, the only way I could get it off was to remove the other bulb, every time I returned to my room I had to have my keys re keyed because they would not work, My airconditioning stopped working on... More 

Review collected in partnership with Best Western

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San Bernardino, California
1 review
2 of 5 stars Reviewed 2 weeks ago

Called hotel 10:30 am that morning and asked for check in time. I was told 2 pm. I arrive at 2:50 pm and the "Monotone" Oscar says I am early and that a room is not ready. I insisted on a room and was accommodated with a room without a working TV or phone. I asked to have my family... More 

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Nevada, United States
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our first stay was near perfect, this time however wasn't as good. At check in I was told room wasn't available that I reserved over 2 months prior.Then I was told they had a room but it wasn't clean yet, this was at 5 in the evening, I was given the room number so drove around, my handicapped husband and... More 

Was this review helpful? Yes 1
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