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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

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3400 Shelby Street, Ontario, CA 91764
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1 room 1 guest
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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
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341 Reviews from our TripAdvisor Community

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Traveler rating
    104
    68
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    69
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104
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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  • French first
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  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (341)
  • Mar-May only
    (85)
  • Jun-Aug only
    (84)
  • Sep-Nov only
    (90)
  • Dec-Feb only
    (82)
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Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

We recently went on an Alaskan cruise. We like to stay the night before at an airport hotel. We couldn't have been happier with our choice. They have a very nice breakfast and also an evening happy hour with beer and wine. The airport shuttle runs on your schedule and the driver is very friendly as is the whole staff.... More 

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Lawrenceburg, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Always my first choice when staying in the area. Clean rooms, great staff. The location is great for access to anywhere in Southern California with great freeway access. A really good breakfast, fast internet and good parking. I travel with my search & rescue K9s and they always go out of their way to make certain I have a well... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
POSADADHS, General Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you for your wonderful comments. I am glad you enjoyed our location as well as all of the amenities. We take great pride in providing excellent service as well as a clean comfortable room to every guest. We look forward to welcoming you and your dog back the next time you are in the area. More 

Ventura, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Let me first say that I have stayed at many Best Western hotels all across the country in the past few years and have always been very satisfied with the quality and cleanliness of their facilities. However, we recently stayed at this location as a family while our son was hospitalized nearby with a very serious illness and it was... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
POSADADHS, General Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

I am sorry that your experience at our hotel left some negative impressions. I appreciate your comments and can assure you that cleanliness is something we will improve on immediately . We strive to deliver a clean room in a safe environment and I can assure you that your concerns will be corrected. I will use your comments and experience... More 

garden grove, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I was using my BW points for this stay and pleasantly surprise with the quality of product and service i received for such low price. This is definitely will be our choice hotel whenever we visit this area again.

Review collected in partnership with Best Western

Was this review helpful? Yes
POSADADHS, General Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

On behalf of the entire staff, thank you so much for staying with us while you were visiting Ontario. We look forward to seeing you again soon Daniel Schmidt-Hughes, CHA More 

uk
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 22, 2015

We stayed in a presidential suite! Spacious 2 room, but very tired. The sofa bed was broken and 2 of us had to sleep on a mattress on the floor. Breakfast was ok-better than we expected - some hot options and some fruit in syrup. Location was great as an overnight stop after arriving late in LA and for onward... More 

Was this review helpful? Yes
POSADADHS, General Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

We are very happy you stayed with us while travel to Joshua Tree Park. We know you have a choice, and we thank you for your business. We will continue to maintain the highest standards, and your feedback is very important to us and our staff. Thank you. Daniel Schmidt-Hughes, CHA More 

1 review
2 of 5 stars Reviewed July 21, 2015

Although my experience at this hotel was not horrible I don't think it's a good look when a guest falls down a flight of slippery stairs and the staff seems to not care. It rained out and for whatever reason the painted concrete was extremely slippery. When I checked out I informed the customer service that I had fallen and... More 

Was this review helpful? Yes
POSADADHS, General Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

I am so sorry you slipped during the rain last weekend and sincerely hope you are all right and am glad you enjoyed your stay beside that. Daniel Schmidt-Hughes, CHA More 

Riverside, United States
2 reviews
4 of 5 stars Reviewed July 20, 2015

The service by everyone was excellent even though they were understaffed and undergoing remodeling at the facility. Many of the employees worked many different positions just to make our stay outstanding. Everyone was very polite, helpful, and just down right great. David was wonderful to work with. He went far beyond his normal responsibilities right down to helping to serve... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
POSADADHS, General Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you so much for your review. We are delighted you enjoyed your stay in Simi Valley. Your compliment on our staffs and David in particular is much appreciated. We hope you will spend more time with us next time and enjoy all the amenities we have to offer! Daniel Schmidt-Hughes, CHA More 

Chino Hills, California
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 14, 2015

Pros: * Nice Lobby and breakfast area * Location close to shopping and freeway * Motel on quiet business area Cons: * Although, the lobby area looks and feels like a nice hotel/travel lodge, the rooms are actually located in separate buildings. Pretty much indistinguishable from your local Motel 6. Which, is what it felt like....some cheap motel. I could... More 

Was this review helpful? Yes
POSADADHS, General Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we... More 

califorina
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 13, 2015

This location really shouldn't be a Best Western Plus, it is old & needs a facelift. We stayed here last minute & were expecting a nice place after recently staying at a different Best Western Plus location. Boy were we disappointed. We checked in & were told where to find our room, we got lost. This place has one elevator... More 

Was this review helpful? Yes 1
POSADADHS, General Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you for your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back... More 

michigan
Level Contributor
253 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
1 of 5 stars Reviewed July 12, 2015

Cockroaches, ants, mold, mildew, stained upholstery, dirty carpets. Dead bugs, live bugs. And a mushroom growing out of the bathroom wall. I cannot believe any hotel would rent a room this bad. Seriously the worst I have ever seen in thousands of nights of hotel stays.

Was this review helpful? Yes
POSADADHS, General Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

I am sorry that your experience at our hotel left some negative impressions. I appreciate your comments and can assure you that your experience is an exception. Daniel Schmidt-Hughes, CHA More 

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