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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

3.0 of 5 3400 Shelby Street, Ontario, CA 91764
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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
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258 reviews from our community

Traveler rating
    83
    59
    41
    34
    41
See reviews for
77
55
13
77
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (258)
  • Mar-May only
    (48)
  • Jun-Aug only
    (61)
  • Sep-Nov only
    (89)
  • Dec-Feb only
    (60)
All months
Lansing, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Friendly service. Clean and comfy rooms. Excellent breakfast including eggs, bacon, sausage, pancakes, hashbrowns, toast, but the coffee was weak! Nice restaurant overall. Close to amenities. Laundry service was expensive.

Review collected in partnership with Best Western

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1 review
1 of 5 stars Reviewed 6 days ago NEW

Walked in the room smell like smoke! Broken phone plug! Restroom wall with water damage! Window curtain stain with red spot! My father sound dry blood on the bed sheets call front desk to get clean sheet 30 min later received 2 old brown sheets that is only the first 2 hours! Pool is close! Lobby under construction can smell... More 

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Seattle, WA
1 review
3 of 5 stars Reviewed 6 days ago NEW

This was a very nice hotel and the staff were excellent. My room, however was on the second floor with the main window facing the entrance balcony (where everyone that is going to their rooms walk by) and there were no privacy curtains - the curtains were sheer and anyone walking by could see inside. That is my only complaint.

Review collected in partnership with Best Western

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Phoenix, United States
1 review
4 of 5 stars Reviewed 1 week ago NEW

This is a very nice comfortable hotel to stay in. The rooms are clean and the staff are very professional. Would not hesitate to stay there again. The hotel was under some construction but we never heard anything. Hotel is near the freeway and you could not hear a thing.

Review collected in partnership with Best Western

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Phoenix, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel has great customer service and amenities. I love the staff and the experience every time I am there. They go out of there way to make your experience enjoyable. The beds are soo comfortable, the minute you lay down you just fall asleep soundly.

Review collected in partnership with Best Western

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Antioch, Tennessee
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This used to be a good hotel, but it has gone down recently. Housekeeping is hit and miss. Exercise equipment has not been replaced in at least in five years. The breakfast features sausage everyday.. Bacon would be nice on occasion. They seem to be getting really noisy guests nowadays. Overall disappointed.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Snohomish, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Worst hotel experience I have ever had and the first time I left a hotel with out staying. It started with our keys not working, we kept having to go back to the office to tell them ours keys would not work about 30 minutes later they sent maintenance up who said "this room is under maintenance and should not... More 

Was this review helpful? Yes 2
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is in dire need of some updating. The painted-over wallpaper was peeling and the carpeting was fraying in multiple places. Every time we returned to the hotel, our key didn't work. In addition, they seemed to have problems with their computer system all weekend, and they didn't know which rooms were occupied so they kept checking people into... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
New York City, New York
Contributor
14 reviews 14 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I don't even know what to say. First off... when you walk into your bathroom and see this sign (see attached photo) you know you're in trouble...obviously they've had issues with the clientele. I mean really? $20 for a stained towel and $80 for the tacky old artwork?! It's like a bad joke. But truly don't be surprised if you... More 

Was this review helpful? Yes 2
Chula vista, Ca
Contributor
13 reviews 13 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel often while in Ontario. The high speed internet is faster than the other two locations and faster than the Ayers by the Mall. The Breakfast with the eggs and potatoes is just right for me. The two days I was there they had sausage. The Bartender was very friendly and helpful.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
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Additional Information about BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

Address: 3400 Shelby Street, Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites 3*
Number of rooms: 150
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Also Known As:
Best Western Plus Innsuites Airpark Ontario Hotel Ontario
Best Western Plus Innsuites Airpark Ontario Hotel And Suites
Best Western Ontario
Ontario Best Western

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