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All 41 Ontario hotels

BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

3.0 of 5 Hotel   |   3400 Shelby Street, Ontario, CA 91764
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58%
Ranked #28 of 41 hotels in Ontario
A recent review
3 of 5 stars reviewed yesterday
884philipk
  • Overview
  • Reviews (191)
  • Photos (61)
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191 people have reviewed this hotel

Traveler rating
    62
    47
    28
    23
    31
See reviews for
61
37
11
52
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
1 review
3 of 5 stars Reviewed yesterday NEW

Room was nice (a little dated) but the exterior door is not soundproof, heard noise all night long especially when people were outside. The door, although maybe secure, had considerable visible light around it and therefore not noise proof whatsoever.

Review collected in partnership with Best Western

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2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Best Western PLUS InnSuites is the best place to go and relax after a long day of work, or after a long flight in the Ontario, CA area. Friendly staff and comfy rooms make it all worthwhile. They have a nice pool area, good parking for trucks and trailers on the street out front, a nice Mall with two theaters... More

Review collected in partnership with Best Western

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Reviewer
5 reviews 5 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed three nights with my dog. Great breakfast buffet. Nice happy hour time with complementary drinks. Great value. Did not get a chance to use the pool or Jacuzzi but both looked very inviting! Juan at the front desk was very kind and helpful.

Review collected in partnership with Best Western

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1 review
2 of 5 stars Reviewed 1 week ago

This hotel is understaffed, and therefore the customer service is poor. They have just one clerk trying to meet the needs of 150 guests. When we arrived, garbage was overflowing near the lobby. Lights in the entry way are all broken. Our room key did not work. When we got a new room, the remote was broken, a light was... More

Review collected in partnership with Best Western

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DENVER, North Caroli
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 1 week ago

I left a bag of clothes in the hotel, I called the next day they verified they had my clothes. they sent me a credit card authorization to fill out so they could send me my clothes. 4 months later and about 40 phone calls to not only them but to the corporate customer service. I still never received my... More

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BWINNSUITESONTARIO, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Dear Mahavasu, Thank you for taking the time to write a review. Our management team strives to provide the best customer service and we regret to hear about your unpleasant experience. We hope that you will consider staying with us again. More

Perry, Georgia
1 review
5 of 5 stars Reviewed 1 week ago

Stayed here for a weekend in LA. This hotel was much more than I expected it to be. Personnel were extremely nice, helpful, and always there with added information. Rooms were extremely clean and comfortable. Considering how close it is to the interstate I thought the noise would be an issue when trying to sleep, however, it was not. Will... More

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BWINNSUITESONTARIO, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Good Afternoon 8722Pat , Thank you for taking the time to provide us with your feedback. I know there are many hotel choices in Ontario, and I want to thank you for staying with us. We strive to have clean, comfortable, and quite rooms. We hope to see you in the near future. More

Oslo, Norway
Top Contributor
59 reviews 59 reviews
49 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

A nice looking lobby and efficient check-in made me think this was a greiat hotel. However, inside everything seemed to need a makover or renovation. The public areas looked more like a motel than a hotel. Litter was thrown i the public areas and vegetation blocked the walkways. The room was spacious, but several of the lamps did not work... More

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BWINNSUITESONTARIO, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Dear BGK190479, Thank you for taking the time to write a review and providing us with feedback. We strive to provide excellent customer service and regret to hear that you had any inconveniences. We hope that you consider staying with us again during the next stay in Ontario. More

Raleigh, North Carolina
2 reviews
2 of 5 stars Reviewed 2 weeks ago

I am a person that is fair and really was torn whether I should write a review of this property, but I was so disappointed over the last 6 days that I just had to share my experiences and honest review. The staff is nice. The breakfast daily was very good but the menu does not change, but was good.... More

Was this review helpful? Yes
BWINNSUITESONTARIO, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Dear Felicia S, We’re grateful that you’ve taken the time to share your experience with us but are disappointed to hear that we failed to meet your expectations. I am delighted to share with you that we are currently in a renovation phase and this can cause some inconveniences.We hope you will consider returning one day and have an opportunity... More

1 review
4 of 5 stars Reviewed 3 weeks ago

We were very happy at the BW in Ontario. The staff was very nice and helpful. Breakfast was more than a donut! We didn't eat everyday but it sure helped when we were on the run. Rooms are very clean and comfortable. Lots to do just at the Hotel with a work out room and pool.

Review collected in partnership with Best Western

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Portland, Or
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Booked this hotel while traveling with my two kids and my mom. Upon arriving, I was very impressed .... it was clear that the property had been updated and modernized. The young woman at the front desk was very kind and helpful. The room was very comfortable (especially the pillows - just the right firmness/softness). We all got settled in... More

Was this review helpful? Yes
BWINNSUITESONTARIO, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Dear Kafajardo, Thank you for taking the time to post about your experience. While I am disappointed your experience fell short of expectations, I am thankful that you have shared the feedback with us.Our management team reviews all guest feedback in an effort to improve the guest experience. Please be assured we taken this step to ensure this does not... More

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Additional Information about BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

Address: 3400 Shelby Street, Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites 3*
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Also Known As:
Best Western Plus Innsuites Airpark Ontario Hotel And Suites
Best Western Plus Innsuites Airpark Ontario Hotel Ontario
Best Western Ontario
Ontario Best Western

61 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Best Western InnSuites Hotel & Suites Airport/Southern California nestled in the suburbs of dynamic Los Angeles, features newly refurbished Studio InnSuites and two-room Executive/Family Suites plus romantic Presidential Jacuzzi Suites. Whether you are a frequent guest or this is your first visit to InnSuites Hotel & Suites, it is InnSuites' commitment to provide the exceptional value, service, and “Home Suite Home” facilities you expect when you travel. We invite you to enjoy a complimentary hot California breakfast buffet featuring healthy fruit, cereal, scrambled eggs, tasty sausage, potatoes, biscuits, gravy and homemade Belgian waffles, plus free Hi-Speed internet along with a free afternoon social hour to relax and meet new friends. ... more   less 
Number of rooms
150

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