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Sheraton Ontario Airport Hotel

3.5 of 5 429 N. Vineyard Ave., Ontario, CA 91764
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Sheraton Ontario Airport Hotel
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Sheraton Ontario Airport Hotel
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141 reviews from our community

Traveler rating
    36
    57
    29
    13
    6
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24
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52
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Top Contributor
57 reviews 57 reviews
28 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Have been to this hotel for several years to attend conference. The "average" rating is a low average as hotel is in decline. The degradation in the hotel infrastructure as well as some of the staff is very sad. Rooms are relatively clean but, the room I was in, had many problems: no hot water, shower pressure very poor and... More 

Was this review helpful? Yes 1
Los Angeles, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The service here is very good. The front desk attendants have always been very friendly, along with the housekeeping and the room service. I have stayed here three times already because it is one of the best hotels in the area at a good rate. The beds are comfortable and there is ample parking. It is right off the freeway... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

The building is old and not well maintained. There is not enough Parking, so, on peak hours, one has to park on nearby businesses, of course, I did that at my own risk. Rooms are small. There is no refrigerator, if you want one, then you must pay $15 per day. There is no microwave. There is no closet, few... More 

Was this review helpful? Yes 1
Phoenix, Arizona
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Used to be our favorite place to stop for a night to recharge in the Jacquizi driving from Phoenix for a weekend family visit, mainly because the staff would be lenient with the pool hours if the wife and I were quiet. Unfortunately, due to "liability issues" (not sure how liability increases when a lifeguard is not present regardless of... More 

Was this review helpful? Yes 1
Salem, Oregon
Top Contributor
63 reviews 63 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Really convenient location. Walking distance to lots of places to eat. Really peaceful and quiet location on a quiet street... A very short couple blocks to convention center where there is always something going on there to check out.

Was this review helpful? Yes 1
La Quinta, California
Top Contributor
95 reviews 95 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If you have an early flight out of Ontario, it pays to stay at the Sheraton the night prior. It's a pretty good facility: pool, restaurant, meeting spaces. Also, it's very simple to find. It's just off the Vineyard off-ramp for I-10. They also have a park and fly service...very convenient and money saving. In-N-Out burgers is across the street... More 

Was this review helpful? Yes 2
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for taking the time to share your experience at our property. I am happy to hear that you were able to enjoy our complimentary shuttle service. I am sorry to hear you did not enjoy our in house restaurant and we will definitely look into way to improve our dining experience. We look forward to your returning the... More 

Riverside, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Staff was friendly and everything was clean, but, there was a private party that I was not informed of that was on the same end of the building as my room. Although the party was over by 11:30pm, and I was still up, working, it was annoying. Also, for what ever reason, I could hear everything outside of the room.... More 

Was this review helpful? Yes 1
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for your sharing your recent experience at our property. I am sorry to hear that you experienced some noise issues during your stay. We do hope that you will allow us another opportunity to share a different experience. More 

Carmichael, California
Top Contributor
62 reviews 62 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 18, 2014

Typical of what I've noticed of Sheraton lately, the Ontario Airport Sheraton is staffed by knowledgeable and friendly people who really work hard at keeping the customers satisfied. Everything from the free airport shuttle to the warm front desk welcome to the room service waitperson was exceptional for any hotel, let alone one catering primarily to air travelers. I highly... More 

Was this review helpful? Yes 1
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for taking the time to share your recent experience at our property. I am happy to hear that you enjoyed all aspects of your stay. Our number 1 goal is for our guests to feel warm and welcomed. Your review will be shared with my staff to help us see the positive impact that we can have with... More 

Washington DC
Top Contributor
151 reviews 151 reviews
36 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed December 2, 2014

I've stayed here several times but not enough that they would recognize me. My last stay I found my car with a dress battery heard out you a business meeting. Without hesitation, an off-going shift employee offered me a ride. Wow! Every time here I'm impressed with the staff, the food, the club lounge, the rooms, and pretty much everything.... More 

Was this review helpful? Yes 2
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for taking the time to share your most recent experience with us. We are always excited to hear about our guest who continue to choose our hotel and allow us to offer them a home away from home. I am very excited to share your feedback with our staff and we look forward to your next visit with... More 

Senior Contributor
30 reviews 30 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed November 28, 2014

My wife and I are in the area for about a month and we are hotel jumping to where ever we can get the best rates. We have stayed at many hotels in the area and I would rate this one as the lest friendly and smallest rooms. Also, the internet speed was horrible. We could not even use youtube... More 

Was this review helpful? Yes 3
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for sharing your recent experience at our property. I am sorry to hear that you had a less than acceptable experience with our front desk team and with the internet speed. I am happy to report we will be upgraded our internet within the next few weeks in order to better server our guests needs and renovations of... More 

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Additional Information about Sheraton Ontario Airport Hotel

Address: 429 N. Vineyard Ave., Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Ontario Airport Hotel 3.5*
Number of rooms: 164
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Also Known As:
Sheraton Ontario
Ontario Sheraton

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