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All 41 Ontario hotels

Sheraton Ontario Airport Hotel

3.5 of 5 Hotel   |   429 N. Vineyard Ave., Ontario, CA 91764
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Sheraton Ontario Airport Hotel
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68%
Ranked #21 of 41 Hotels in Ontario
A recent review
5 of 5 stars reviewed 2 weeks ago
Leigh D Citrus Springs, Florida, United States
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121 reviews from our community

Traveler rating
    31
    51
    25
    9
    5
See reviews for
21
14
14
47
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Citrus Springs, Florida, United States
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Sheraton Ontario Airport hotel on Labor Day, prior to my flight back to Orlando on September 2, 2014. We had just arrived after a 10 hour drive from Santa Fe, NM and were extremely tired. Check in was easy and the desk clerk was friendly and helpful. She informed us the on-site restaurant was open until... More

Was this review helpful? Yes
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for taking the time to review your recent stay with us. We are very happy to hear that you enjoyed all aspects of your stay, including our Sheraton Sweet Sleeper beds. Good customer service is something we constantly strive for and I am glad to hear that you experienced that from our staff. I am eager to share... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I chose this hotel as a last minute decision and boy was I surprised. This was a very good surprise that met my needs. Fast and friendly checking in and given a room that was large and provided the space needed during my stay. The bathroom was on the small made do. The staff was super friendly and accommodating, made... More

Was this review helpful? Yes
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for taking the time to review our property. I am happy to hear that we were able to exceed your needs and expectations. That is something that we love to hear. I will definitely share your review with our staff. We look forward to you returning to stay with us again soon. More

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I travel often for work and one of my absolute needs is a comfy bed. This Sheraton hotel met that need and much more. This hotel was pretty much ideal and perfectly located for what I needed. The one thing I would say is that the furniture and bathroom felt a bit dated, but other than that everything was top... More

Was this review helpful? Yes
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for your review of our property. I do apologize for the issues you experienced with your room services I will make sure to look into this immediately. I also will be meeting with the Engineer Manager regarding the pool and Sheraton Fitness Center. Our goal is to create a great experience for all of our guests and your... More

Queen Creek, Arizona, United States
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was not expecting the great stay we received at an "airport" hotel. It is a very nice property with nice rooms, a large pool and gracious service. For those that get the rooms with Club Service, you will find the complimentary food, beverages and business center very excellent. For those without Club service, there is an In N Out... More

Was this review helpful? Yes 1
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for taking the time to review our property. I am happy to hear that you enjoyed our services and were able to experience our Sheraton Club Lounge. We hope to be your choice hotel the next time you are in the Ontario area. More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 12, 2014

This was my 2nd stay. First stay was myself and my dog Kingsley. Parking was excellent. Check in was excellent both times. My 1st trip (solo) I enjoyed the pool and spa which were very clean, cabanas are there as well. Room service was fast and maybe 4 star and hot. The room was spacious, clean, linens were good quality... More

Was this review helpful? Yes
Orange County, California
Top Contributor
124 reviews 124 reviews
94 hotel reviews
148 helpful votes 148 helpful votes
2 of 5 stars Reviewed August 8, 2014

I know this place is aging and probably not so gracefully, but I usually get taken care of by the staff here regarding room and location. This time, my rate or my Starwood status didn't hold. I had a nasty room that probably took the low bar for a Starwood property in at least the past 3 years. Even though... More

Was this review helpful? Yes 4
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for taking the time to share your recent experience. I apologize that you did not have an enjoyable stay with us. We definitely value the loyalty of our Starwood members and I am sorry that we did not portray this during your stay. I can assure you cleanliness issues are of high importance and I will be sharing... More

Puerto Vallarta, Mexico
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 24, 2014

On this trip I travelled with my family and 84 year old mum. The hotel served our purpose. The staff was always friendly and helpful. I requested a wheelchair accessible room which was great. Everyone slept well. The restaurant and bar lounge on site is adequate for the people who stay here. There are a lot of local options to... More

Was this review helpful? Yes
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for taking the time to share your recent stay at our property. We are happy to hear that you and your mom enjoyed your stay with us. I am very happy to read the issue with the elevator was rectified immediately and there were no further issues. We hope that we can be your choice hotel . More

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 21, 2014 via mobile

Hated it. At first it wAs ok I had a corner room on the fifth floor rooms are outdated compared to other rooms but it was ok. Then the horror started when I needed a 2 bed and they moved me to the second floor where it was hot and humid in the hallway. I get to my room and... More

Was this review helpful? Yes 1
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for taking the time to share you most recent stay with us. I am sorry that you experienced many issues and I can assure you I will look into these matters and resolve them. We are looking forward to our upcoming renovations and hope our guest enjoy them as much as we will. I hope you will give... More

Ontario, California
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 16, 2014

Stayed at this hotel two weeks ago for a family reunion and I was very disappointing with the restaurant. The service was horrible since I waited 15 minutes to be seated and my server was quick and rude ,she seemed like I was inconveniencing her . She didn't know the menu. In the morning we came down for the buffet... More

Was this review helpful? Yes 2
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for your feedback. I am sorry that there were issues in our Orchid Grill and I can assure you this is not acceptable and these matters will be rectified immedietly. I will pass this information on to them. Good customer service is something we are constantly striving for in all aspects of our hotel and I am sorry... More

Denver, Colorado, USA
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 6, 2014

The blankets are soft pillows super fluffly. They give you and incentive to not have your room cleaned but with a 9 month baby cleaning is critical. Didn't have enough time to go to the pool. We did have a problem with the air conditioning in our room but asked for someone to fix it.

Was this review helpful? Yes
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you very much for sharing your most recent experience with us. I am happy to hear you enjoyed our exclusive Sheraton bedding and that it was comfortable for you and your family. I am sorry to hear that you were not able to enjoy the pool. I hope you will be able to, the next time you are in... More

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Additional Information about Sheraton Ontario Airport Hotel

Address: 429 N. Vineyard Ave., Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Ontario Airport Hotel 3.5*
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Also Known As:
Sheraton Ontario
Ontario Sheraton

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