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All 41 Ontario hotels

Sheraton Ontario Airport Hotel

3.5 of 5 Hotel   |   429 N. Vineyard Ave., Ontario, CA 91764
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68%
Ranked #20 of 41 hotels in Ontario
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 4 days ago
Crystalized Culver City, California
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106 people have reviewed this hotel

Traveler rating
    28
    44
    24
    5
    5
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17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Culver City, California
Contributor
16 reviews 16 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

So, I was driving back from Coachella Music Festival and was just EXHAUSTED. It was around 3 a.m. I pulled over off I-10 and googled where I would be in an hour driving-wise. Answer: Ontario. Pulled up tripadvisor app and this place has good reviews and is right off the freeway, so I call. Night shift front desk guy (Micheal)... More

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Los Angeles, California
Top Contributor
76 reviews 76 reviews
48 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here with our dog, great room at club level, includes free breakfast and drinks from club lounge. Room is spacious and updated. Parking lot well lit and patrolled by guard. In n Out burger next door. Has nice pool on site, didn't use. Will be back.

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Las Vegas, Nevada
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were too jetlagged to drive on through to Las Vegas from LAX, so we Pricelined this hotel, good price, nicelooking, great people working there. Room was big, clean, only thing was the old fashioned air-con. Bathroom clean with excellent soaps and shampoos for both of us. TV worked great. Room service was just what we needed. Will stay there... More

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Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Valued Guest, I would like to thank you very much for taking the time to share your stay with us. I am very pleased to see you enjoyed your stay with us and that you will be back again. This is a review that I am very excited to share with all of our associates. It seems you were... More

Los Angeles, California
1 review
4 of 5 stars Reviewed February 27, 2014

Overall, the staff was extremely friendly, complimentary parking was easy and all the rooms provided a comfortable, clean, and safe stay for guests with all the necessary amenities. A good hotel definitely worth a return visit!

Review collected in partnership with Easytobook.com

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Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

I would like to thank you for taking the time to share your most recent stay. I am happy to hear you enjoyed your stay with us and that our staff here made you feel welcomed and cared for. We look forward to your next stay with us! More

Corona, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 24, 2014

I booked a stay several months ago at the Sheraton at the Ontario airport, due to travel issues my wife checked in today and I am still trying to get back to CA from OH, due to weather issues. When I made the reservation I requested a refrigerator, I also had my previous and current ambassadors at SPG call the... More

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Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

mmadden841, Thank you for taking the time to review our hotel. It’s unfortunate that your experience was un-acceptable. I want to assure you that we take every opportunity to improve our service standards whenever we fail to meet or exceed our guest expectations and I apologies that we did not do so for you. In this particular instance I feel... More

KY
Top Contributor
50 reviews 50 reviews
24 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed January 21, 2014

Pretty much an average hotel, nothing good, nothing bad. Average interior, average rooms with a marginal TV lineup, average check-in, average landscaping. I was going to give the hotel a 6/10 because there is an In-N-Out burger place across the street but I have to change that to a 4/10 due to the gardeners outside of my window at 7:30... More

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Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to review your experience at our property. We do appreciate all of our guests feedback and we take it as an opportunity to grow. We will be following up with our landscape team to ensure they wait until later hours to begin work closest to the hotel. Thank you for bringing... More

Las Vegas
Top Contributor
52 reviews 52 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 14, 2014

I have stayed several times in this hotel and I'm never disappointed. Little touches like the marble floor tiles in the bathroom are really nice. Super clean, great beds, nice common areas and very nice staff. A little noisy from outside sources including train but, overall, a great value and great stay

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Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Valued Guest, We truly do appreciate hearing from our guests and it is always a pleasure to share such a positive review with our team. I am happy to read you continue to stay with us and have never been disappointed, this is an accomplishment we hope to achieve with each and every guest. We are continuing to renovate... More

Bari
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed December 18, 2013

Really good Club Floor with particular mexican dishes and nice biscquits!!! Very nice lady that serves and very friendly reception. Good and clean was the pool area, and rooms were big and comfortable.

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Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your most recent experience. It is with great pleasure I share your review with our Food and Beverage team. We take great pride in our Sheraton Club Lounge and want to be able to offer our guests more than simply cheese and crackers. We hope to see you again,... More

San Diego, California
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 12, 2013

I booked this trip at the last minute (3 hours before check-in), using an Internet service (not Tripadvisor). My decision was the product of location, near I-10, and somewhat price (who doesn't like a sale?). I had expected an unremarkable airport hotel, but I found something quite different. The staff was unusually friendly (check-in, and preferred guest lounge). However, the... More

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Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Valued Guest, Thank you very much for taking the time to share such a detailed review with us. We are continuously striving to provide more than just a great stay along with great services, but to actually provide a great experience. It brings great pride to me to know our staff was able to provide you with both of... More

Palm Desert, California
Top Contributor
73 reviews 73 reviews
13 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 6, 2013

Staff are always friendly and helpful. As we are Starwood Platinum, we usually get a top floor room on the club level. Breakfast and evening snacks are hot and good. $4 glass of wine was brought up from the bar for me by the nicest staff member. Rooms are quiet. Shuttles to the terminals are quick. You can also leave... More

Was this review helpful? Yes
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Valued Guest, Thank you very much for taking the time to review our hotel. You have highlighted a lot of our great amenities, it is a pleasure to see our guests enjoy everything we have to offer here. Thank you for being such a loyal member, not only to Starwood but to our property as well. We look forward... More

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Additional Information about Sheraton Ontario Airport Hotel

Also Known As:
Sheraton Ontario
Ontario Sheraton
Address: 429 N. Vineyard Ave., Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Ontario
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Ontario Airport Hotel 3.5*
Official Description (provided by the hotel):
Located in the heart of the Inland Empire, we are within walking distance of popular shopping and tourist attractions and just minutes away from the Ontario International Airport. ... more   less 
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