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Sheraton Ontario Airport Hotel

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429 N. Vineyard Ave., Ontario, CA 91764
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Sheraton Ontario Airport Hotel
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202 Reviews from our TripAdvisor Community

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Boise, Idaho
Level Contributor
110 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here two nights while in the area on business. Asked for a room with a view of the mountains and request was granted w/o issue. Found the hotel to be a bit dated and in need a some renovation. The neighborhood isn't exactly the nicest area of the Inland Empire but what would you expect near an airport. The... More 

Helpful?
Thank icuski2
Salem, Oregon
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The plusses- very convenient; close to the airport with complimentary shuttle service Very nice and helpful staff, clean The negatives- badly needs an update; but it WAS under construction/renovation while I was there. TO what extent I'm not sure. Outdated temperture/heating/air conditioning unit. Movies did not work; had to switch rooms to watch a movei! They did give me 500... More 

Helpful?
Thank shalisa22
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Restraunt is nice ......ribs and fish tacos excellent. I gave it a 3 because there was no fridge( to store leftovers in) and the same am breakfast we are used to at most hotels was $15 each. Overall nice place. Very clean excellent staff

Helpful?
Thank Toby B
Iowa City, Iowa
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We recently stayed here on a trip to Southern California for a football game at the Rosebowl. We chose this place because of its proximity to the airport. The staff were wonderful. The room was clean and the bed was very comfortable. We stayed on the club floor and enjoyed the hors d'oeuvres and drinks. The ladies that tended the... More 

Helpful?
1 Thank Osobarboso
Ingrid Z, Guest Relations Manager at Sheraton Ontario Airport Hotel, responded to this review

I am very pleased to see that you had a great stay with us. I will be happy to share all of your kind words with my team members. We always strive to provide our guests with warm and memorable experiences and I am glad that we met some of your expectations, we do apologize for our pool and are... More 

New York City, New York
Level Contributor
53 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I like the Club Lounge on the 6th floor. Although breakfast menu is the same every morning, I see the food is always freshly stocked. Hot food are scramble egg, sausage, bacon, potato and waffle. Other basic menu is oatmeal, cereal and fresh fruit. My only issue is the bathroom exhaust fan is not working and there is no air... More 

Helpful?
1 Thank gaby_pa
Ingrid Z, Guest Relations Manager at Sheraton Ontario Airport Hotel, responded to this review

Valued Guest, I would like to extend my apologies regarding the issues with the air in your room. Here at the Sheraton Ontario Airport Hotel we strive to make every guest feel welcomed, we hope you may give us an opportunity in the future to meet those expectations. Thank you for sharing your experience, and we look forward to having... More 

IL
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 5, 2016

We wanted a relaxing hotel near the foothills of Claremont and Rancho Cucamonga. Sheraton has a beautiful pool and superb fitness room. The rooms are contemporary with comfortable beds. One side of the hotel faces the mountains with impressive views. It's worth paying to upgrade to CLUB because the club lounge breakfast is nicely done. You can drive 20 minutes... More 

Helpful?
1 Thank BenjaminMS
Ingrid Z, Guest Relations Manager at Sheraton Ontario Airport Hotel, responded to this review

Greetings, I would like to first thank you for taking the time to review your stay with us. Here at the Sheraton Ontario Airport Hotel we strive to provide a comfortable yet exciting experience for our guests. I am very glad to see that you truly enjoyed your stay and all of the positive comments you provide for us. We... More 

Los Angeles, California
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 26, 2015 via mobile

Decided on a last minute getaway for my girlfriend's birthday. Rolled the hotwire.com dice and this is the hotel we received. The room is a typical business trip styled room. Desk, lots of outlets, and complimentary coffee. It's very close to the airport if you need that type of access. Not many extra frills but the bed is super comfy!... More 

Helpful?
1 Thank Jamall S
Ingrid Z, Guest Relations Manager at Sheraton Ontario Airport Hotel, responded to this review

Valued Guest, I am very pleased to see that you had a great stay with us. I will be happy to share all of your kind words with my team members. We always strive to provide our guests with warm and memorable experiences and I am glad that we exceeded your expectations during your visit. More 

Level Contributor
6 reviews
5 hotel reviews
3 of 5 stars Reviewed December 15, 2015

Location is very convenient with great sound proofing for a hotel by a airport. Amenities & bathrooms are now up to par. The one thing this Sheraton can do is replace their flooring in rooms, Club Lounge and hallways, like right away. Its old, dull, and sometimes smelly carpet. One thing one would never expect in a Sheraton. The staff... More 

Helpful?
Thank Nasser K
Ingrid Z, Guest Relations Manager at Sheraton Ontario Airport Hotel, responded to this review

I am very pleased to see that you had a great stay with us. I will be happy to share all of your kind words with my team members. I will also share your feedback regarding our flooring as well as the Club Lounge amenities. We always strive to provide our guests with warm and memorable experiences and I am... More 

Tempe, Arizona
Level Contributor
290 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
5 of 5 stars Reviewed December 7, 2015

We selected this hotel due to location and price. Upon arriving in Ontario, I had a terrible migraine (not that there is every a 'good' migraine). We arrived early, hoping and praying that we could do an early check in. The staff took one look at me and scrambled to find a room for us that I could lay down... More 

Helpful?
Thank Hannahbears_mom
Ingrid Z, Public Relations Manager at Sheraton Ontario Airport Hotel, responded to this review

Valued Guest, I would like to first thank you for taking the time to review your stay with us. Here at the Sheraton Ontario Airport Hotel we strive to provide a comfortable yet exciting experience for our guests. I am very glad to see that you truly enjoyed your stay and all of the positive comments you provide for us.... More 

Las Vegas, Nevada
Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed November 17, 2015

I've been staying back and forth to Ontario and stayed at this property. I never had uncomfortable stayed. The manager, Chasie and Jennifer, front desk always pay attention and remember what I need. Before I checked in, they already assigned the room that I want to have and great me with my name. They listen and always making sure that... More 

Helpful?
1 Thank tatianalexander
Ingrid Z, Guest Relations Manager at Sheraton Ontario Airport Hotel, responded to this review

Valued Guest, I really appreciate the time that you have taken to write this great review about your recent stay with us. I will be happy to share with our team members your positive review. We always strive to provide our guests with top-notch and personal customer service and I am pleased that you felt this during your stay. We... More 

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