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All 41 Ontario hotels

Sheraton Ontario Airport Hotel

3.5 of 5 Hotel   |   429 N. Vineyard Ave., Ontario, CA 91764
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67%
Ranked #21 of 41 hotels in Ontario
A recent review
4 of 5 stars reviewed 1 week ago
Jessie G
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119 people have reviewed this hotel

Traveler rating
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    25
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    5
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47
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
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English first
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW

I travel often for work and one of my absolute needs is a comfy bed. This Sheraton hotel met that need and much more. This hotel was pretty much ideal and perfectly located for what I needed. The one thing I would say is that the furniture and bathroom felt a bit dated, but other than that everything was top... More

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Queen Creek, Arizona, United States
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I was not expecting the great stay we received at an "airport" hotel. It is a very nice property with nice rooms, a large pool and gracious service. For those that get the rooms with Club Service, you will find the complimentary food, beverages and business center very excellent. For those without Club service, there is an In N Out... More

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was my 2nd stay. First stay was myself and my dog Kingsley. Parking was excellent. Check in was excellent both times. My 1st trip (solo) I enjoyed the pool and spa which were very clean, cabanas are there as well. Room service was fast and maybe 4 star and hot. The room was spacious, clean, linens were good quality... More

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Orange County, California
Top Contributor
120 reviews 120 reviews
90 hotel reviews
143 helpful votes 143 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I know this place is aging and probably not so gracefully, but I usually get taken care of by the staff here regarding room and location. This time, my rate or my Starwood status didn't hold. I had a nasty room that probably took the low bar for a Starwood property in at least the past 3 years. Even though... More

Was this review helpful? Yes 4
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for taking the time to share your recent experience. I apologize that you did not have an enjoyable stay with us. We definitely value the loyalty of our Starwood members and I am sorry that we did not portray this during your stay. I can assure you cleanliness issues are of high importance and I will be sharing... More

Puerto Vallarta, Mexico
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 24, 2014

On this trip I travelled with my family and 84 year old mum. The hotel served our purpose. The staff was always friendly and helpful. I requested a wheelchair accessible room which was great. Everyone slept well. The restaurant and bar lounge on site is adequate for the people who stay here. There are a lot of local options to... More

Was this review helpful? Yes
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for taking the time to share your recent stay at our property. We are happy to hear that you and your mom enjoyed your stay with us. I am very happy to read the issue with the elevator was rectified immediately and there were no further issues. We hope that we can be your choice hotel . More

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 21, 2014 via mobile

Hated it. At first it wAs ok I had a corner room on the fifth floor rooms are outdated compared to other rooms but it was ok. Then the horror started when I needed a 2 bed and they moved me to the second floor where it was hot and humid in the hallway. I get to my room and... More

Was this review helpful? Yes 1
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for taking the time to share you most recent stay with us. I am sorry that you experienced many issues and I can assure you I will look into these matters and resolve them. We are looking forward to our upcoming renovations and hope our guest enjoy them as much as we will. I hope you will give... More

Ontario, California
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 16, 2014

Stayed at this hotel two weeks ago for a family reunion and I was very disappointing with the restaurant. The service was horrible since I waited 15 minutes to be seated and my server was quick and rude ,she seemed like I was inconveniencing her . She didn't know the menu. In the morning we came down for the buffet... More

Was this review helpful? Yes 2
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for your feedback. I am sorry that there were issues in our Orchid Grill and I can assure you this is not acceptable and these matters will be rectified immedietly. I will pass this information on to them. Good customer service is something we are constantly striving for in all aspects of our hotel and I am sorry... More

Denver, Colorado, USA
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 6, 2014

The blankets are soft pillows super fluffly. They give you and incentive to not have your room cleaned but with a 9 month baby cleaning is critical. Didn't have enough time to go to the pool. We did have a problem with the air conditioning in our room but asked for someone to fix it.

Was this review helpful? Yes
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you very much for sharing your most recent experience with us. I am happy to hear you enjoyed our exclusive Sheraton bedding and that it was comfortable for you and your family. I am sorry to hear that you were not able to enjoy the pool. I hope you will be able to, the next time you are in... More

Los Angeles, California
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed June 24, 2014

I'm sorry to report that I still have 2 more nights here... This hotel does not live up to the Sheraton name! Upon check-in, I was told that I reserved a double room. I'm pretty sure I reserved a King room. Front desk advised if I wanted a King room, I would need to upgrade to the Club Level for... More

Was this review helpful? Yes 2
San Diego, California
Contributor
18 reviews 18 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 3, 2014

We were passing through LA on a road trip and stayed at this hotel for a quick overnight. We chose this location due to proximity to the freeway. The lobby and public areas were decorated well and the staff were all very friendly and helpful. The beds were comfortable and the rooms was very quiet. The rooms did not have... More

Was this review helpful? Yes 5
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Additional Information about Sheraton Ontario Airport Hotel

Address: 429 N. Vineyard Ave., Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Ontario Airport Hotel 3.5*
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Also Known As:
Sheraton Ontario
Ontario Sheraton

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
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Official Description (provided by the hotel)
Located in the heart of the Inland Empire, we are within walking distance of popular shopping and tourist attractions and just minutes away from the Ontario International Airport. ... more   less 
Number of rooms
164

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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