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Sheraton Ontario Airport Hotel

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429 N. Vineyard Ave., Ontario, CA 91764
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Breakfast for 2 Included
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Sheraton Ontario Airport Hotel
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176 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Francisco, California
Level Contributor
54 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This Sheraton is very OK. Rooms may look a bit old, but it was a good size room with good bed and great free wifi. Parking is free and lounge serves very decent breakfast and dinner. Better lounge than your average Sheraton. I'll definitely come back if I need to be in the area.

Was this review helpful? Yes 1
Level Contributor
1 review
1 of 5 stars Reviewed 1 week ago NEW

I have stayed at this property about 100 times over the last 7 years and found it a great hotel until my last and final stay. Let's start with the drunken man and woman fist fighting in front of the hotel, where was the security? Then I found BLOOD on my sheet which, was there from the last guest; that's... More 

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Florida
Level Contributor
41 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed in this hotel on our way to Vegas. Our arrival was in the evening and a large group of tourists (over 20 rooms) just checked in ahead of us. There was also a wedding reception in the ballroom with very loud music and dance. We were given the room directly on top of the kitchen on the ballroom... More 

Was this review helpful? Yes 1
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Good Afternoon Dear Guest - Thank you for completing your review and sharing your experience with us. We would like to extend an apology for the trouble you encountered at the beginning of your stay. We are pleased to learn that our friendly staff accommodated you to stay on the club floor after taking in consideration the particulars you shared.... More 

Greensboro,NC
Level Contributor
194 reviews
193 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The hotel has some issues that were not major but annoying nonetheless. The service is good, staff is nice and no complaints there. The rooms have some issues. I can't stand those wall AC units in a full service hotel. They are loud. In addition, there was a humming going on in the room. I could never tell if it... More 

Was this review helpful? Yes
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Guest - Thank you fo sharing your guest experience! Your feedback is much appreciated. We would like to extend an apology for the issues you encountered during your stay. A good night sleep is definitely important and can appreciate your concern with the AC noise. We are pleased to inform you that our property is in the process of... More 

Laguna Beach, California
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 19, 2015

Nice hotel, clean grounds and sufficient parking. The rooms are clean, the water pressure in the showers is AMAZING and the beds are up to the SPG standards. The only downside to this property is the heavy industrial cleaner smell when you walk towards the elevator and in the elevators. That smell can be a little overwhelming and can take... More 

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Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Valued Guest - Thank you for taking the time to write a review on your experience during your stay at our property. We would like to acknowledge your concern with the unpleasant chemical smell you encountered and of course Thank You for letting us know so that we may look closely into the matter and address it accordingly. This... More 

Westampton
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 17, 2015

If you're considering a trip to to the Los Angeles area with family, this Hotel is worth considering. Upon booking we were offered the" Club room package" with gave us total privacy acess to our floor and the Club room 24 hours a day.In the club room you can grab a soda,juice or water bottles without needing to go to... More 

Was this review helpful? Yes 1
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Guest - Thank you for choosing to book with us while your visit in the Los Angeles area. We are delighted that your experience was an excellent one. Our goal is for our guests to feel welcomed and comfortable when away from home. Taking extra steps such as offering your family the club level access is extremely important to... More 

North Houston, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 15, 2015

This hotel needs major renovation!! The rooms are very old, loud AC, nasty carpet. The elevators are also out of date and act up all the time. The hotel does provide breakfast buffet, but it's very limited and not worth the price $14. I would not recommend staying in this hotel and I will not be staying here again.

Was this review helpful? Yes 2
Cathedral City
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 15, 2015

Property is beautiful on the exterior - sharp architecture, blooming rose bushes, spacious and well kept pool area. Lobby is very stylish. Top notch staff too - super professional and friendly - front desk and housekeeping. With all of these positive attributes, the room I stayed in was a disappointment. Super basic - even tired looking. No mini-fridge, no microwave,... More 

Was this review helpful? Yes 1
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Valued Guest - Thank you for taking the time to share your recent experience. Your comments are very important to us as our focus is to provide an outstanding guest experience. It is rewarding to receive positive feedback regarding our professional and friendly staff. We are truly sorry to hear that the room you stayed in was not equipped to... More 

Lafayette, Colorado
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 15, 2015

The hotel was overbooked when we arrived. It was easy to park near the front of hotel. The staff were very nice and helped as much as they could. We were only staying for one night, so it worked out in the end.

Was this review helpful? Yes
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Valued Guest - Your feeback is greatly appreciated! The Sheraton Airport Hotel thanks you for taking the time to write your review. We are pleased to learn that our friendly staff accomodated you and your family during your visit to our property. We hope to serve you again in the near future! All the best! More 

California
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 10, 2015

This is the best Airport hotel!! We arrived at 11 p.m. and the shuttle picked us up promptly. The hotel is close to the airport and very quiet. We did not here noise of the airport all night. The staff was incredibly friendly upon check-in and check out. The best part was two king size beds! ! Of course the... More 

Was this review helpful? Yes 1
Alfonso T, Sales Administrator at Sheraton Ontario Airport Hotel, responded to this review

On behalf of the staff at the Sheraton Ontario Airport Hotel we would like to thank you for your review. We are glad that your stay with us was a good experience. We strive to provide great service to our guests. We welocome you to book with us soon! More 

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