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Sheraton Ontario Airport Hotel

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429 N. Vineyard Ave., Ontario, CA 91764
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Breakfast for 2 Included
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Sheraton Ontario Airport Hotel
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173 Reviews from our TripAdvisor Community

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    38
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Greensboro,NC
Level Contributor
191 reviews
190 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The hotel has some issues that were not major but annoying nonetheless. The service is good, staff is nice and no complaints there. The rooms have some issues. I can't stand those wall AC units in a full service hotel. They are loud. In addition, there was a humming going on in the room. I could never tell if it... More 

Was this review helpful? Yes
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Guest - Thank you fo sharing your guest experience! Your feedback is much appreciated. We would like to extend an apology for the issues you encountered during your stay. A good night sleep is definitely important and can appreciate your concern with the AC noise. We are pleased to inform you that our property is in the process of... More 

Laguna Beach, California
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice hotel, clean grounds and sufficient parking. The rooms are clean, the water pressure in the showers is AMAZING and the beds are up to the SPG standards. The only downside to this property is the heavy industrial cleaner smell when you walk towards the elevator and in the elevators. That smell can be a little overwhelming and can take... More 

Was this review helpful? Yes
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Valued Guest - Thank you for taking the time to write a review on your experience during your stay at our property. We would like to acknowledge your concern with the unpleasant chemical smell you encountered and of course Thank You for letting us know so that we may look closely into the matter and address it accordingly. This... More 

Westampton
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

If you're considering a trip to to the Los Angeles area with family, this Hotel is worth considering. Upon booking we were offered the" Club room package" with gave us total privacy acess to our floor and the Club room 24 hours a day.In the club room you can grab a soda,juice or water bottles without needing to go to... More 

Was this review helpful? Yes
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Guest - Thank you for choosing to book with us while your visit in the Los Angeles area. We are delighted that your experience was an excellent one. Our goal is for our guests to feel welcomed and comfortable when away from home. Taking extra steps such as offering your family the club level access is extremely important to... More 

North Houston, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel needs major renovation!! The rooms are very old, loud AC, nasty carpet. The elevators are also out of date and act up all the time. The hotel does provide breakfast buffet, but it's very limited and not worth the price $14. I would not recommend staying in this hotel and I will not be staying here again.

Was this review helpful? Yes 2
Cathedral City
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Property is beautiful on the exterior - sharp architecture, blooming rose bushes, spacious and well kept pool area. Lobby is very stylish. Top notch staff too - super professional and friendly - front desk and housekeeping. With all of these positive attributes, the room I stayed in was a disappointment. Super basic - even tired looking. No mini-fridge, no microwave,... More 

Was this review helpful? Yes
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Valued Guest - Thank you for taking the time to share your recent experience. Your comments are very important to us as our focus is to provide an outstanding guest experience. It is rewarding to receive positive feedback regarding our professional and friendly staff. We are truly sorry to hear that the room you stayed in was not equipped to... More 

Lafayette, Colorado
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was overbooked when we arrived. It was easy to park near the front of hotel. The staff were very nice and helped as much as they could. We were only staying for one night, so it worked out in the end.

Was this review helpful? Yes
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Valued Guest - Your feeback is greatly appreciated! The Sheraton Airport Hotel thanks you for taking the time to write your review. We are pleased to learn that our friendly staff accomodated you and your family during your visit to our property. We hope to serve you again in the near future! All the best! More 

California
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is the best Airport hotel!! We arrived at 11 p.m. and the shuttle picked us up promptly. The hotel is close to the airport and very quiet. We did not here noise of the airport all night. The staff was incredibly friendly upon check-in and check out. The best part was two king size beds! ! Of course the... More 

Was this review helpful? Yes
Alfonso T, Sales Administrator at Sheraton Ontario Airport Hotel, responded to this review

On behalf of the staff at the Sheraton Ontario Airport Hotel we would like to thank you for your review. We are glad that your stay with us was a good experience. We strive to provide great service to our guests. We welocome you to book with us soon! More 

Austin, TX
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago

When I first arrived, the exterior of the building is quite nice as well as the reception lobby. After I was finally checked in, after a small confrontation at the front desk wanting to put a additional hold on my credit card after the room and tax were already completely paid for, I was given a room and proceeded to... More 

Was this review helpful? Yes 1
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for completing your review. We would like to extend an apology for the mishaps you encountered during your visit to our hotel. The property is currently undergoing renovations which can be inconvinient to many of our guests. By you sharing your experience, it allows us to implement processes to meet the satisfaction of our guests. We can assure... More 

Fresno, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We found the room to be clean, pleasant, and comfortable in every way. We ordered room-service breakfast, and while a bit pricey, the quantity and quality of the food was excellent. Parking was close and easy to use. We were treated as valued guests and recommend this hotel to you.

Was this review helpful? Yes
Alfonso T, Sales Administrator at Sheraton Ontario Airport Hotel, responded to this review

Dear Annie- We would like to thank you for taking the time to write your review. Your feedback is very valuable. Our focus is to provide each guest with outstanding service. We welcome you to book with us soon! More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago

The hotel room at the Sheraton is clean and presentable, but the breakfast buffet was absolutely dismal. I thought the service was bad too. The staff was pushing the buffet. I don't think they really wanted to serve. I had the buffet as it made sense financially, but the selection of food was very limited and not all that tasty.... More 

Was this review helpful? Yes
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