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Sheraton Ontario Airport Hotel

3.5 of 5 429 N. Vineyard Ave., Ontario, CA 91764
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Sheraton Ontario Airport Hotel
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Sheraton Ontario Airport Hotel
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148 reviews from our community

Traveler rating
    37
    60
    31
    14
    6
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24
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52
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed two nights for a business meeting. The rooms had everything we wanted. Nice Starbucks coffee and tea plus free water bottles were available in the room. There was minimal noise from the neighbors and the room was very comfortable and clean. The only thing we would have liked is a refrigerator. We will stay here again.

Was this review helpful? Yes
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for sharing your recent experience at our property. I am happy to hear that we were able to exceed your expectations for your stay. Thank you for the suggestion for refrigerators, this is something I will look into. We look forward to seeing you again soon. More 

PP
Top Contributor
118 reviews 118 reviews
81 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed hear for only one night. The place has a nice lobby with some free internet terminals. The rooms are average for a Sheraton. The bed is the standard Sheraton sleeper. The room size was about average at around 300 square feet. There is a Denney's within walking distance.

Was this review helpful? Yes
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for taking the time to share your recent experience at our property. I am glad that we were able to meet your expectations during your stay. We hope to be your choice hotel the next time you are in the Ontario area. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed January 25, 2015

My wife and I stayed here this month as we are members of SPG. The room appeared neat at first but upon a closer look, two of the four towels they gave us were torn and soiled...and.the sink was so old it was full of scratch marks. The top of the head board was covered in dust and the wall... More 

Was this review helpful? Yes
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for sharing your recent experience at our property. Thank you also for your loyalty to the Starwood program. I am sorry to hear that you experience issues with the cleanliness of our room. I will definitely follow up with my housekeeping manager in regards to these issues. We are excited about our upcoming room renovations. I also will... More 

Top Contributor
57 reviews 57 reviews
28 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 24, 2015 via mobile

Have been to this hotel for several years to attend conference. The "average" rating is a low average as hotel is in decline. The degradation in the hotel infrastructure as well as some of the staff is very sad. Rooms are relatively clean but, the room I was in, had many problems: no hot water, shower pressure very poor and... More 

Was this review helpful? Yes 2
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for sharing your recent experience with us. I am sorry to hear that your experience did not reflect that of a Starwood property. We thank you for your loyalty to the program. We value your feedback and always strive to make our guests feel welcomed. We are excited about the room renovations we have scheduled in the coming... More 

Los Angeles, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 22, 2015

The service here is very good. The front desk attendants have always been very friendly, along with the housekeeping and the room service. I have stayed here three times already because it is one of the best hotels in the area at a good rate. The beds are comfortable and there is ample parking. It is right off the freeway... More 

Was this review helpful? Yes
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for taking the time to share your recent experience. It will be my pleasure to share your experience with my staff. We focus on customer service and your experience just solidifies what we strive for. We look forward to your return the next time you are in the area. More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 20, 2015

The building is old and not well maintained. There is not enough Parking, so, on peak hours, one has to park on nearby businesses, of course, I did that at my own risk. Rooms are small. There is no refrigerator, if you want one, then you must pay $15 per day. There is no microwave. There is no closet, few... More 

Was this review helpful? Yes 1
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for sharing your experience at our property. We are excited about the room renovations we have scheduled in the coming months. We hope you might give us another opportunity to share a different experience the next time you are in the Ontario area. More 

Phoenix, Arizona
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 16, 2015

Used to be our favorite place to stop for a night to recharge in the Jacquizi driving from Phoenix for a weekend family visit, mainly because the staff would be lenient with the pool hours if the wife and I were quiet. Unfortunately, due to "liability issues" (not sure how liability increases when a lifeguard is not present regardless of... More 

Was this review helpful? Yes 1
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for your recent experience. We are excited about our room renovations over the next couple months. We hope that you will allow us another opportunity to share a different experience. More 

Salem, Oregon
Top Contributor
68 reviews 68 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 11, 2015

Really convenient location. Walking distance to lots of places to eat. Really peaceful and quiet location on a quiet street... A very short couple blocks to convention center where there is always something going on there to check out.

Was this review helpful? Yes 1
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for your experience. I am glad that we were able to exceed your expectations and reason for staying with us. We look forward to you returning again soon. More 

La Quinta, California
Top Contributor
101 reviews 101 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 3, 2015

If you have an early flight out of Ontario, it pays to stay at the Sheraton the night prior. It's a pretty good facility: pool, restaurant, meeting spaces. Also, it's very simple to find. It's just off the Vineyard off-ramp for I-10. They also have a park and fly service...very convenient and money saving. In-N-Out burgers is across the street... More 

Was this review helpful? Yes 2
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for taking the time to share your experience at our property. I am happy to hear that you were able to enjoy our complimentary shuttle service. I am sorry to hear you did not enjoy our in house restaurant and we will definitely look into way to improve our dining experience. We look forward to your returning the... More 

Riverside, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 29, 2014

Staff was friendly and everything was clean, but, there was a private party that I was not informed of that was on the same end of the building as my room. Although the party was over by 11:30pm, and I was still up, working, it was annoying. Also, for what ever reason, I could hear everything outside of the room.... More 

Was this review helpful? Yes 1
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for your sharing your recent experience at our property. I am sorry to hear that you experienced some noise issues during your stay. We do hope that you will allow us another opportunity to share a different experience. More 

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Additional Information about Sheraton Ontario Airport Hotel

Address: 429 N. Vineyard Ave., Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Ontario Airport Hotel 3.5*
Number of rooms: 164
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Also Known As:
Sheraton Ontario
Ontario Sheraton

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