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Sheraton Ontario Airport Hotel

3.5 of 5 429 N. Vineyard Ave., Ontario, CA 91764
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Sheraton Ontario Airport Hotel
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Sheraton Ontario Airport Hotel
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133 reviews from our community

Traveler rating
    35
    55
    27
    11
    5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Carmichael, California
Top Contributor
58 reviews 58 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Typical of what I've noticed of Sheraton lately, the Ontario Airport Sheraton is staffed by knowledgeable and friendly people who really work hard at keeping the customers satisfied. Everything from the free airport shuttle to the warm front desk welcome to the room service waitperson was exceptional for any hotel, let alone one catering primarily to air travelers. I highly... More 

Was this review helpful? Yes
Washington DC
Top Contributor
138 reviews 138 reviews
36 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've stayed here several times but not enough that they would recognize me. My last stay I found my car with a dress battery heard out you a business meeting. Without hesitation, an off-going shift employee offered me a ride. Wow! Every time here I'm impressed with the staff, the food, the club lounge, the rooms, and pretty much everything.... More 

Was this review helpful? Yes
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for taking the time to share your most recent experience with us. We are always excited to hear about our guest who continue to choose our hotel and allow us to offer them a home away from home. I am very excited to share your feedback with our staff and we look forward to your next visit with... More 

Senior Contributor
30 reviews 30 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My wife and I are in the area for about a month and we are hotel jumping to where ever we can get the best rates. We have stayed at many hotels in the area and I would rate this one as the lest friendly and smallest rooms. Also, the internet speed was horrible. We could not even use youtube... More 

Was this review helpful? Yes 3
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for sharing your recent experience at our property. I am sorry to hear that you had a less than acceptable experience with our front desk team and with the internet speed. I am happy to report we will be upgraded our internet within the next few weeks in order to better server our guests needs and renovations of... More 

Arizona
Contributor
14 reviews 14 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This is the second time in two weeks I've stayed at a Sheraton that was rated 3.5 stars on Priceline (last week was Bakersfield, CA). In both cases I think the rating should be 3 stars, at best. I'll talk about how dated and in need of a facelift the Bakersfield location was at another time. For now let's discuss... More 

Was this review helpful? Yes 1
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for taking the time to share your recent experience. We are excited about the upcoming renovations we have planned. We do hope that you will give us another opportunity to share a different experience the next time you are in the area. More 

Los Angeles, California
Top Contributor
132 reviews 132 reviews
98 hotel reviews
158 helpful votes 158 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just a typical business trip and spent most of the time here sleeping in my bed. The front desk check in was very friendly and helpful. The only small glitch was I wanted to print something downstairs and the printer was out of paper and they didn't seem to have any paper readily available.

Was this review helpful? Yes 1
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for taking the time to share your experience during your stay at our property. I am sorry that you experienced some difficulties with our Link at Sheraton. We do hope that you will allow us another opportunity to share a different experience the next time you are in the Ontario area. More 

Seattle, Washington
Contributor
18 reviews 18 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 15, 2014

Average Sheraton. Probably a little on the older side. Bathroom, calking, and decor could probably use some updating. The parking lot is pretty dark and kind of scary at night if all the spots in the front are taken. Club level lounge is well stocked and has an impressive evening snack variety. Lots of drink choices. I loved the strawberry... More 

Was this review helpful? Yes
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for sharing your recent experience at our property. I am happy to hear that you enjoyed your stay with us and that we met your overall expectations. We are excited about our upcoming renovations. We hope that you will be able to enjoy these changes the next time you are in the Ontario area. More 

Saint Augustine Beach, Florida
Top Contributor
124 reviews 124 reviews
48 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed November 12, 2014

Well the title says it all! I stayed here on a recent business trip and the hotel was fine, exactly what you would expect. There are not alot of food options nearby (Wendy's, In & Out Burger etc.) so eating at the hotel was my only option. The restaurant was almost completely empty which should have been my first clue.... More 

Was this review helpful? Yes 1
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for taking the time to share your experience with us. I am glad that you were able to enjoy your time while here in Ontario. I am sorry to hear that you had some issues with the service at the restaurant. We do hope that you will give us another opportunity to share a different experience the next... More 

Poulsbo, Washington
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 8, 2014

My wife and I stayed overnight here to be close to the Ontario Airport in order to catch a morning flight. Good Stuff: Clean room, well-stocked w/ bathroom supplies, iron and ironing board, decent air conditioning, comfy bed, and everything worked. Front desk staff was very courteous, too! Needs Help: Might need more sound-proofing for jet noise. No fridge, microwave,... More 

Was this review helpful? Yes 2
Eastern Sierra, CA
Top Contributor
74 reviews 74 reviews
66 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed October 14, 2014

We were greeted by very friendly employees upon arrival following a long drive. We were upgraded and had a view of the pool and Club Lounge access. My wife enjoyed the pool the next a.m. and the lounge breakfast was relatively good. I wasn't too pleased with having to produce passes for the lounge, however. There were three of us... More 

Was this review helpful? Yes 2
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for sharing your recent experience with us. I am glad you were able to enjoy the pool and Sheraton Club Lounge. I am sorry that you were not fully aware about the lounge amenity. I will definitely follow up with my front desk staff to ensure that we are informing our guests about the policies and restrictions that... More 

Citrus Springs, Florida, United States
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed September 3, 2014

We stayed at the Sheraton Ontario Airport hotel on Labor Day, prior to my flight back to Orlando on September 2, 2014. We had just arrived after a 10 hour drive from Santa Fe, NM and were extremely tired. Check in was easy and the desk clerk was friendly and helpful. She informed us the on-site restaurant was open until... More 

Was this review helpful? Yes 2
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for taking the time to review your recent stay with us. We are very happy to hear that you enjoyed all aspects of your stay, including our Sheraton Sweet Sleeper beds. Good customer service is something we constantly strive for and I am glad to hear that you experienced that from our staff. I am eager to share... More 

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Additional Information about Sheraton Ontario Airport Hotel

Address: 429 N. Vineyard Ave., Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Ontario Airport Hotel 3.5*
Number of rooms: 164
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Also Known As:
Sheraton Ontario
Ontario Sheraton

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