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Sheraton Ontario Airport Hotel

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429 N. Vineyard Ave., Ontario, CA 91764
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1 room 1 guest
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Sheraton Ontario Airport Hotel
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180 Reviews from our TripAdvisor Community

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Traveler rating
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    68
    39
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I booked this hotel for the 2015 July bar exam and was scared about this property due to the reviews by the grumpy travelers. When I arrived, there was a slight quagmire with my room but the staff fixed it ASAP. While I waited for the room (a corner suite btw) I got to know the front desk staff and... More 

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Maryville, Tennessee
Level Contributor
60 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nothing but good things to say about this property. Very clean, staff was very kind and helpful. Not much within walking distance, but if you have a vehicle, you're pretty close to pretty much anything you can think of. I'd stay here any time I'm in the area.

Was this review helpful? Yes 1
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear guest - Thank you for sharing your feedback! We appreciate the time you've taken to write your positive review. It's very nice to learn that our staff was kind and helpful. We strive to provide excellent customer service and are happy that you experienced it. The location of the hotel is very convenient and one nice service that we... More 

Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Room was clean and comfortable. No complaints but it was nothing special. Limited restaurant option (one) with limited hours. Plus, the bar closed on the early side each night. Pool area was also ok but nothing special. As another reviewer said, perfectly fine for business travelers in town or people catching an early flight out of ONT. very convenient to... More 

Was this review helpful? Yes
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Guest - Thank you very much for your candid feedback on your recent stay. The time you've taken to write your review is appreciated. We have recently made some changes to the hours of operation for our Orchid Grill restaurant and bar and do apologize for the inconvenience. Our guests comfortability is definitely important to us and we are... More 

Baltimore, Maryland
Level Contributor
56 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed 3 weeks ago

If you need a place to crash before an early morning flight out of ONT, this is the place to stay. Beyond that, I can't imagine why you would want to stay here. I've stayed here on multiple occasions because I have had to travel to the area for work on a frequent basis, so I like to stay here... More 

Was this review helpful? Yes 1
San Francisco, California
Level Contributor
61 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This Sheraton is very OK. Rooms may look a bit old, but it was a good size room with good bed and great free wifi. Parking is free and lounge serves very decent breakfast and dinner. Better lounge than your average Sheraton. I'll definitely come back if I need to be in the area.

Was this review helpful? Yes 1
Level Contributor
1 review
1 of 5 stars Reviewed July 25, 2015

I have stayed at this property about 100 times over the last 7 years and found it a great hotel until my last and final stay. Let's start with the drunken man and woman fist fighting in front of the hotel, where was the security? Then I found BLOOD on my sheet which, was there from the last guest; that's... More 

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Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Guest - Please accept our sincere apology on behalf of our hotel. We are very sorry to learn that your experience at our property was less than adequate. We regret that you encountered these issues and can assure you that these have been addressed accordingly by senior management in an effort to prevent future issues form happening. We apprecaite... More 

Florida
Level Contributor
41 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed July 6, 2015

We stayed in this hotel on our way to Vegas. Our arrival was in the evening and a large group of tourists (over 20 rooms) just checked in ahead of us. There was also a wedding reception in the ballroom with very loud music and dance. We were given the room directly on top of the kitchen on the ballroom... More 

Was this review helpful? Yes 1
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Good Afternoon Dear Guest - Thank you for completing your review and sharing your experience with us. We would like to extend an apology for the trouble you encountered at the beginning of your stay. We are pleased to learn that our friendly staff accommodated you to stay on the club floor after taking in consideration the particulars you shared.... More 

Greensboro,NC
Level Contributor
195 reviews
194 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
2 of 5 stars Reviewed June 29, 2015

The hotel has some issues that were not major but annoying nonetheless. The service is good, staff is nice and no complaints there. The rooms have some issues. I can't stand those wall AC units in a full service hotel. They are loud. In addition, there was a humming going on in the room. I could never tell if it... More 

Was this review helpful? Yes
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Guest - Thank you fo sharing your guest experience! Your feedback is much appreciated. We would like to extend an apology for the issues you encountered during your stay. A good night sleep is definitely important and can appreciate your concern with the AC noise. We are pleased to inform you that our property is in the process of... More 

Laguna Beach, California
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 19, 2015

Nice hotel, clean grounds and sufficient parking. The rooms are clean, the water pressure in the showers is AMAZING and the beds are up to the SPG standards. The only downside to this property is the heavy industrial cleaner smell when you walk towards the elevator and in the elevators. That smell can be a little overwhelming and can take... More 

Was this review helpful? Yes
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Valued Guest - Thank you for taking the time to write a review on your experience during your stay at our property. We would like to acknowledge your concern with the unpleasant chemical smell you encountered and of course Thank You for letting us know so that we may look closely into the matter and address it accordingly. This... More 

Westampton
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 17, 2015

If you're considering a trip to to the Los Angeles area with family, this Hotel is worth considering. Upon booking we were offered the" Club room package" with gave us total privacy acess to our floor and the Club room 24 hours a day.In the club room you can grab a soda,juice or water bottles without needing to go to... More 

Was this review helpful? Yes 1
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Guest - Thank you for choosing to book with us while your visit in the Los Angeles area. We are delighted that your experience was an excellent one. Our goal is for our guests to feel welcomed and comfortable when away from home. Taking extra steps such as offering your family the club level access is extremely important to... More 

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