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Residence Inn Ontario Airport

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2025 Convention Center Way, Ontario, CA 91764
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Residence Inn Ontario Airport
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258 Reviews from our TripAdvisor Community

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Traveler rating
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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Houston, Texas
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 1 week ago

This properly is great as close as it sits to the Ontario International Airport. The breakfast and food is convenient but average at best. Unfortunately, this place has become more of an extended-stay locale, and thus there are lots of locals and children. While they have tried to make it a fun, family oriented place, there are kids screaming from... More 

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I apologize for the inconvenience that you encountered with the noise level. We strive to provide excellent customer service and we fell short from our goal. Thank you. More 

New Ringgold, Pennsylvania
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

The Residence Inn was close to our event at the fairgrounds. The room was average, the air conditioning didn't cool the room very well. The staff were great. Breakfast was average. Would stay here again if in the area.

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I'm glad to hear that the hotel was close to your event. I certainly apologize that the AC didn't cool off. I will look into the matter. Thank you for your comment regarding the staff. I will pass your comments to the team. More 

Indianapolis, Indiana
1 review
4 of 5 stars Reviewed 2 weeks ago

I was very pleased with this Marriott Hotel. Staff was friendly. Room was nice, clean, and neat. I enjoyed the swimming pool area. The breakfast was good. Wish it was more sitting in the eating area, but besides that, it was good! If we visited that area again my family and I would definitely stay again!

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to post your review. I happy to hear you enjoyed your clean room and breakfast. We hope to see you soon!! More 

Amarillo TX
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is right across the street from the convention hall, which we loved! We could walk back and forth, and even sent husband back early to get food. Perfectly safe for walking after dark. Breakfast was very good - as usual for a Residence Inn. Room was satisfactory. Our only complaint - they gave us a room - right... More 

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I'm happy to hear that you enjoyed our breakfast. I'm sorry to hear about the room location and the inconvenience with the noise level. Please accept our sincere apologies for the noise level. More 

Louisville, Kentucky
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed June 24, 2015

I typically am well pleased with any of the Marriott chain but this one fell a bit short. Location is great if you have an event at the Ontario Convention Center. The rooms, (at least mine) needs a bit of updating. No wall sockets next to bed, a couple of the lights not working, The evening social hour menu was... More 

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for sharing your comments regarding your recent stay. I will be looking into your comments and I apologize that we fell short from your expectations. More 

Sacramento, CA
Level Contributor
97 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed June 9, 2015

This Residence Inn by Marriott is located directly across the street from the Ontario Convention Center and about 5 minutes from the airport. Our room was a studio apartment with a kitchen and a small living room that even had a fireplace. The bathroom had a nice vanity which gave us room to spread out all of our sundries. The... More 

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to post your review regarding your stay here at the Residence Inn, Ontario. I will share your great comments with our staff . I'm very lucky to have team members like Janet. We hope to see you soon. More 

Ventura, California
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 2, 2015

I absolutely loved this hotel. We checked in at 5:30 pm and we were greeted by the friendliest staff. I booked early and my room was ready! It was very spacious. All rooms have a full kitchen with a refrigerator, dishes, and more! The restroom was smaller but the vanity area was large. The pull out sofa wasn't the most... More 

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I'm elated to hear that you enjoyed your stay here at the Residence Inn, Ontario. We strive to achieve great customer service and an enjoyable stay. I will share all your great comments with my team and we hope to see you soon. Thank you. More 

Sacramento, California
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 28, 2015

I am a Platinum Marriott Rewards Member and I have stayed at a lot of Residence Inns and other Marriott properties over the years. This was the first time that I stayed at this property. All of the staff was very friendly. My room was nice, quiet and the staff did a good job at cleaning every day. The free... More 

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Platinum Member. Thank you for sharing your experience with us. I appreciate your comments regarding the nice room and friendly staff. I will share these comments with the entire team and we hope to see soon. Thank you. More 

Waipahu
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 13, 2015

A hotel of convenience. Located off of the 10 Freeway and a couple of minutes west of the 15 freeway, Los Angeles is about 45 minutes west, Disneyland is about 30 minutes SW, San Diego is about 1.5 hours south, and Las Vegas is about 4 hours north. Ontario International Airport is about 1.5 miles away and the Ontario Convention... More 

Was this review helpful? Yes
Cindy Y, Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for visiting us here at the Residence Inn, Ontario Airport. We are excited to hear that you enjoyed your stay. Thank you for taking the time to write this survey. We hope to see you again on your next trip to Ontario. Thank you. More 

Pace, Florida
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed April 23, 2015

Room was laid out well, good space,, clean etc. However, room smelled like smoke, from a fire not cigarettes. Not overwhelming but definitely noticeable. Staff was nice and polite, did see a note in room that they planned to have all fabrics stamp cleaned.

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I certainly apologize that you encountered a smell in your room and I apologize for the inconvenience. I have also reached out to you to ask you to please contact me so that I can look further into this. Thank you. More 

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