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Residence Inn Ontario Airport

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2025 Convention Center Way, Ontario, CA 91764
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Residence Inn Ontario Airport
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Residence Inn Ontario Airport
Residence Inn Ontario Airport
Residence Inn Ontario Airport
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251 reviews from our community

Traveler rating
    137
    75
    23
    12
    4
See reviews for
58
28
20
100
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sacramento, California
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I am a Platinum Marriott Rewards Member and I have stayed at a lot of Residence Inns and other Marriott properties over the years. This was the first time that I stayed at this property. All of the staff was very friendly. My room was nice, quiet and the staff did a good job at cleaning every day. The free... More 

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Waipahu
Contributor
11 reviews 11 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A hotel of convenience. Located off of the 10 Freeway and a couple of minutes west of the 15 freeway, Los Angeles is about 45 minutes west, Disneyland is about 30 minutes SW, San Diego is about 1.5 hours south, and Las Vegas is about 4 hours north. Ontario International Airport is about 1.5 miles away and the Ontario Convention... More 

Was this review helpful? Yes
Cindy Y, Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for visiting us here at the Residence Inn, Ontario Airport. We are excited to hear that you enjoyed your stay. Thank you for taking the time to write this survey. We hope to see you again on your next trip to Ontario. Thank you. More 

Pace, Florida
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed April 23, 2015

Room was laid out well, good space,, clean etc. However, room smelled like smoke, from a fire not cigarettes. Not overwhelming but definitely noticeable. Staff was nice and polite, did see a note in room that they planned to have all fabrics stamp cleaned.

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I certainly apologize that you encountered a smell in your room and I apologize for the inconvenience. I have also reached out to you to ask you to please contact me so that I can look further into this. Thank you. More 

San Diego
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 22, 2015

Everything was nice about this residence Inn except for the lack of a good restaurant and the amount of smokers. Housekeeping, the breakfast staff and front desk were all very nice. Breakfast was pretty much the same everyday but good. Smokers everywhere outside. Wish the little store downstairs carried more types of snacks and food.

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for visiting us here at the Residence Inn, Ontario Airport. We are excited to hear that you enjoyed your stay. Thank you for mentioning your comments regarding the staff. I will pass these comments to everyone. We actually have just added 4 more items to our pantry on Tuesday. I certainly apologize if this caused... More 

Apple Valley, California
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 19, 2015

My husband and I recently spent one night only at the Residence Inn Ontario Airport. I wish I could have stayed longer! This hotel is lovely with beautiful rooms with complete kitchens and plenty of storage space. The Residence Inn is a perfect family hotel with plenty of amenities including breakfast, pool, gym and spa. If you stay here don't... More 

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for posting your feedback regarding your most recent stay with us. I'm glad to hear you enjoyed our spacious rooms with full kitchens. We hope to see you soon. More 

Puyallup, Washington
Top Contributor
151 reviews 151 reviews
62 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed April 14, 2015

Remodeled hotel with friendly staff. The breakfast area is upstairs and they are just putting in a lift now. Good quality breakfast with a number of hot and cold items. Breakfast was busy when we were there and the staff could have been better in restocking. Two guests had to ask for items and I took the last bread which... More 

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Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to post your nice comments regarding your stay. I will share your comments with our staff. I'm lucky to have an associate like Krystle and will also share your comments with her. I will look further into your comment regarding the tubs. Thank you. More 

Napa, California
Contributor
15 reviews 15 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 13, 2015

I took 4 female students to a conference. Rather than two rooms (one for them. one for me) we took a "penthouse" suite. Lower bedroom had glass french doors off the living room. Upper bedroom actually had a half-wall opening to the living room below. Both had full bathrooms. I slept on the sofa bed in the living room which... More 

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Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for visiting us while attending a conference. I'm glad to hear the penthouse suite worked out for you all. I apologize that you encountered some issues with our internet service. We hope to see you soon. Thank you. More 

Abu Dhabi
Contributor
19 reviews 19 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 13, 2015

This was pretty much like other Residence inns, except for the shower/tub. It has a rounded, slick bottom and, while there is a grab bar in the tub, showering while maintaining 3-point contact was a drag. Not recommended for this with balance or peripheral neuropathy issues. Beds are comfortable; service is good. They serve heavy hors d'oeuvres Monday-Wednesday evenings and... More 

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for posting your review. Thank you for mentioning our comfortable beds and good service. I will be looking into the issues you mentioned. Thank you. More 

Denver, Colorado
Contributor
20 reviews 20 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 7, 2015

The room was comfortable. Only one room was completely private--others were more open. The kitchen was nice, though the staff did not replenish things like salt very much. Very responsive to needs and requests. The full breakfast was very good. Lots of choices. Right across the street from the convention center, so easy to pop back to the room for... More 

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to send this review regarding your comfortable stay. I will ensure to follow up on your comment regarding the replenishing of items. We hope to see you soon, thank you. More 

2 reviews
5 of 5 stars Reviewed March 31, 2015

Residence Inn is awesome! Our home flooded and we stayed there for almost 3 Months. The staff are so great, the kitchen Makes great breakfast, dinner is pretty cool too! It was Jan and staff heated the pool for my daughter and her friend! They go out of their way for us!! Thank you Residence Inn for a wonderful stay!!

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to write this review regarding your most recent stay. I will definitely share your comments with our staff. We love to hear that our guests had a nice stay and enjoyed our amenities. Hope to see you soon!! More 

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