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All 41 Ontario hotels

Residence Inn Ontario Airport

3.0 of 5 Hotel   |   2025 Convention Center Way, Ontario, CA 91764
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83%
Ranked #8 of 41 hotels in Ontario
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
KirkWS Sacramento
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  • Reviews (212)
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212 people have reviewed this hotel

Traveler rating
    116
    62
    20
    11
    3
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48
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86
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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English first
Sacramento
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

What stood out to me was the staff. Most friendly and attentive I have experienced in a long time. The room was exceptional and the full kitchen was nice. Lots of free snack at dinner time. Older facility but the other positives more than made up for it. After a poor experience at the Hilton across the way the prior... More

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I'm very lucky to work with talented and friendly associates. I'm excited to hear that you that you enjoyed your stay here and hopefully you can return next year with your family. Thank you for taking the time to post your review. Hope to see you soon! Cindy Ybarra More

Grass Valley, California
1 review
5 of 5 stars Reviewed 1 week ago

This was our first time staying at a Residence Inn. We were pleasantly surprised by the amenities offered for a very reasonable price. Most of the people staying there were families who used the pool, etc.to enjoy their time. The rooms were a good size with a fantastic kitchen. We also discovered that dogs are allowed for a $100 cleaning... More

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, How exciting to hear that it was your first time visiting my hotel. I'm happy to hear that you enjoyed your stay with us. We are very unique with the amenities that we offer. We also know that your pets love to travel as well. Hope to see you soon. Cindy Ybarra More

Orlando, Florida
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a nice hotel in the Ontario area. Very convenient to everything in the Los Angeles area. Hotel staff is very nice and professional. Beds are very comfortable. Rooms are very clean. Internet works great. Only negative the carpet needs to be replaced.

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to post this comment regarding your most recent stay. I'm glad to hear your comments regarding my staff and the cleanliness of the room. We recently completed renovation in September but I will follow up and look into the carpet comment. Hope to see you soon.... Cindy Ybarra More

Tucson, Arizona
2 reviews
5 of 5 stars Reviewed 1 week ago

We booked this hotel for a convention, bringing our teenage daughter and her friend. The loft area has a king size bed, full bathroom, makeup mirror area, and TV. As soon as we checked in the girls headed upstairs. They were happy the entire trip as they felt that they had their own room. The downstairs bedroom had french doors... More

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I'm glad to hear that your kids had fun and enjoyed their stay in our penthouse suite. This room is very popular with families because it's almost like a mini condo. Thank you for your comments regarding the staff and cleanliness. We hope to see you soon! Thank you, Cindy Ybarra More

Des Moines, Iowa
Contributor
11 reviews 11 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First time at a Residence Inn and I was not impressed. This is a very dated property and it clearly shows. I stayed here 2-weeks at the end of June 2014. o - First impressions - Front desk staff was extremely polite and professional. They did their best and honestly cared about the guests. Right off the bat though I... More

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for your comments. This enables us to learn and improve our property. I will be looking into the situation regarding the shuttle and the other areas of concern you mentioned. I certainly understand how frustrating this could be. Renovation was completed in September per Marriott standard and we are currently working on the exterior walk... More

1 review
1 of 5 stars Reviewed 2 weeks ago

The staff at this hotel is very nice and hospitable. That's about the only nice thing I can say about this hotel. I've traveled to the Ontario, CA area quite often & for whatever reason, most of my usual hotels were sold out for this trip so I booked at the Residence Inn. When I walked in my room, I... More

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for sharing your comments about the staff. I certainly apologize that we didn't meet your customer service needs. I have had the opportunity to review and address your comments with my head departments. I have reached out to my internet provider to see if they can look into the issue with your internet connectivity. Thank... More

Naperville, Illinois
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Ok, if you don't want the Super 8 this is it but.... I always stay at Marriott properties and this one is DIRTY. The room smells strange, the patio door jam was last cleaned 10 years ago I think, all the buildings are separate so you have to wind through oaths to get to your room, the walls are this... More

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I apologize for falling short on your expectations and I'm certainly addressing some of these issues. We just completed renovation in September and the color of the wall was changed per Marriott standard and package. Thank you for giving me the opportunity to speak to you over the phone today regarding your experience. Sincerely, Cindy Ybarra More

Contributor
13 reviews 13 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was traveling through Southern California and this location fit for a one-night stay. While the room was clean and service was fine, it didn't seem as up-to- date as some residence inns. The area for breakfast was small and very crowded at 7am on a Sunday. The parking lot was accessed via a security gate. The location is fairly... More

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for sharing your experience with us. I'm happy to hear that the room and service were good. I apologize that our breakfast area was crowded on Sunday. We hope that if your travel brings you back into the Ontario area, you will select us as a hotel for your trip. Thank you, Cindy Ybarra More

Los Angeles, California
Top Contributor
67 reviews 67 reviews
60 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was hugely impressed with the service at this hotel, especially given the unusual circumstance of my stay: taking the California bar exam in the convention center across the street. As the nearest hotel to the convention center, the Residence Inn gets plenty of traffic during this semi-annual ritual, and it means a lot that they keep the hotel running... More

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I'm so happy to hear that you enjoyed your stay with us. We understand how stressful the bar exam could be and we want to make sure you have a stress free stay with us. I will look into the other matter you mentioned. Thank you, Cindy Ybarra More

Palm Desert, CA
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

I've always been a huge fan of the Residence Inn brand, and I don't mind paying extra for the luxuries they offer. This particular one didn't quite seem up to the established standard, though. Firstly, when we checked in, housekeeping was still cleaning the rooms in the surrounding area, which is perfectly fine, but they were leaving bags of trash... More

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I apologize for not meeting your customer service needs. I have had the chance to review your comments and address them individually. One of my main priorities at this hotel is to ensure that our customers experience a great stay and we fell short of our goal. If you decide to give us another chance please contact... More

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Additional Information about Residence Inn Ontario Airport

Address: 2025 Convention Center Way, Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Ontario Airport 3*
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Also Known As:
Residence Inn Ontario Airport Hotel Ontario
Ontario Residence Inn

51 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#7 Family Hotel in Ontario #9 Business Hotel in Ontario
Hotel Class
Official Description (provided by the hotel)
The Residence Inn by Marriott Ontario Airport hotel offers apartment-style suites with separate living and sleeping areas, fully equipped kitchens and free high-speed Internet access. Enjoy our hot breakfast buffet daily & our weekday social hour (Mon-Thur) - both complimentary! The Residence Inn Ontario Airport hotel is adjacent to the Ontario Convention Center, the Ontario International Airport (ONT) and just 3 miles from the new Citizens Business Bank Arena, home to ECHLs Ontario Reign. Enjoy shopping at Ontario Mills, South California's largest shopping and entertainment complex. Shopping at Victoria Gardens and Montclair Plaza are also nearby. For play time, the Residence Inn Ontario Airport hotel is near Epicenter Stadium, Auto Club Speedway (formerly California Speedway), Raging Waters Park, Fairplex in Pomona (LA County Fair) and many other events. Los Angeles County's beautiful mountains, beaches and desert playgrounds are all easily accessible from the Residence Inn by Marriott Ontario Airport hotel ... more   less 
Number of rooms
200

Questions & Answers

Questions? Get answers from Residence Inn Ontario Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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