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All 41 Ontario hotels

Residence Inn Ontario Airport

3.0 of 5 Hotel   |   2025 Convention Center Way, Ontario, CA 91764
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85%
Ranked #8 of 41 hotels in Ontario
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Sleepyhollowgirl Palm Desert, CA
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203 people have reviewed this hotel

Traveler rating
    113
    60
    18
    10
    2
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46
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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English first
Palm Desert, CA
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

I've always been a huge fan of the Residence Inn brand, and I don't mind paying extra for the luxuries they offer. This particular one didn't quite seem up to the established standard, though. Firstly, when we checked in, housekeeping was still cleaning the rooms in the surrounding area, which is perfectly fine, but they were leaving bags of trash... More

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I apologize for not meeting your customer service needs. I have had the chance to review your comments and address them individually. One of my main priorities at this hotel is to ensure that our customers experience a great stay and we fell short of our goal. If you decide to give us another chance please contact... More

Mesa
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently stayed here for the weekend. This facility was clean, safe, and near many restaurants and other attractions. The rooms appear to be recently renovated, and we really enjoyed the penthouse suite. Super cool loft, great kitchen and tons of space. It really felt like we were staying in a private home and not a hotel. We also felt... More

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I'm happy to hear that you enjoyed your stay. Thank you for sharing your comments about the clean, safe and friendly staff. We are happy to hear that you enjoyed your stay here at the Residence Inn Ontario and hope to see you back soon.... Enjoy the rest of your summer.. More

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

First Time staying here! Excellent customer service! Front Manager that works morning(forgot her name) was excellent and great people skills. I was having credit card issues but she took care of us and worked with us. Great breakfast all around I felt at home. Was sad leaving. Regards, Chris Ruiz

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I'm elated to hear your comment regarding the Excellent customer service and the comment regarding one of my managers. I'm lucky to have Tiffany working with us. She represents the hotel well. We hope to see you soon!! Thank you, Cindy Ybarra More

Littleton, Colorado
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Booked 9 rooms for a family reunion and was not disappointed. We had a wonderful time and the rooms were great and the staff was wonderful. Awesome breakfast and even happy hour light dinners. Would stay there again in a heartbeat! Lynne S

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, How exciting to hear that you stayed with us during your family reunion. It sounds like this was a lot of fun. Thank you sharing your comments regarding the staff, breakfast and light dinners. Hope to see you again next week for your event. Cindy Ybarra More

1 review
5 of 5 stars Reviewed 3 weeks ago

We were displaced from our home for over 2 months, due to water damage. We meet some Great Families during our Stay. Our family stay was Great. The staff works very hard to accomplish your every need. Great property. Washington Family.

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Waashington Family, Thank you for choosing our hotel as your home from home during your displacement for the water damage you had. It was a pleasure having you and your family here. Thank you for taking the time to post your comments.. Cindy Ybarra More

Ontario, California
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed there for a week, with my family of five. It is convenient because is like a small apartment, with 2 restrooms, a kitchen, a living room and two rooms, one downstairs and the other loft style. It was clean, quite, and the customer service is super friendly and always trying to do the best for a comfortable stay.... More

Was this review helpful? Yes 1
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I'm glad to hear that you enjoyed your stay with us. I'm elated to hear that the customer service you experienced here at my hotel was super friendly. Thank you for also commenting on our breakfast. We hope to see you soon. Cindy Ybarra More

Southwest Montana
Top Contributor
75 reviews 75 reviews
20 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This popular hotel is surprisingly well maintained. When a refrigerator made strange noises, it was promptly disassembled and a new motor installed. Service engineer obviously knew what he was doing. Front desk staff were polite and helpful. Rooms/suite work perfectly for a sizes of families, which means this is a busy place. Also it is directly across the street from... More

Was this review helpful? Yes 1
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I was happy to see the comments regarding the service recovery issue you encountered and the response from my staff. Thank you for your comments regarding the front desk and the comment regarding the suite. I apologize for the large crowds at breakfast. Hopefully you will be back soon so that you can enjoy our breakfast. Thank... More

1 review
5 of 5 stars Reviewed June 23, 2014

Our Family Trip. We had a total of 22 people, my family that traveled from Houston to California for a Wedding/Fathers Day/Reunion. We reserved 3 Penthouse suites. Our stay at the Residence was great! I have no complaints. The rooms were nice, contemporary, spacious and very clean. Customer service was outstanding. Breakfast was always delicious. We will be staying here... More

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I'm elated to hear that you had a good family trip and enjoyed your stay here at the Residence Inn, Ontario Airport. Thank you for also commenting on our customer service and breakfast. Hope to see you next year and thank you for staying with us. Cindy Ybarra More

Montecito, CA
Contributor
18 reviews 18 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed June 1, 2014

This hotel is very good as Residence Inns go. Since most of them are on the older side at this point, the quality of any given Residence Inn can be hit or miss in my experience but, as other reviewers stated, this particular hotel has been renovated relatively recently and is in pretty good shape overall. There were some issues,... More

Was this review helpful? Yes 3
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you so much for your comments. This enables us to learn and improve our property. I will make sure to pass your comments about the AC unit and the internet. This helps my engineering department to improve our guests stays. We hope that if your travel brings you back into the Ontario area. I will also... More

Saint Charles, Missouri
Top Contributor
112 reviews 112 reviews
21 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed May 16, 2014

Sometimes with a Residence Inn you're not sure what you're going to get upon walking through the door, because most properties are dated and need a lot of work. I was pleasantly surprised by the condition of the room. It was clean, which is my primary concern. The grounds could use some tending. The front desk clerks were extremely welcoming... More

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I'm excited to hear that you were pleasantly surprised. Thank you for also sharing your comments regarding our front desk clerks. Here at the Residence Inn we strive for Great Customer Service! Hope to see you soon! Cindy Ybarra More

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Additional Information about Residence Inn Ontario Airport

Address: 2025 Convention Center Way, Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Ontario Airport 3*
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Also Known As:
Residence Inn Ontario Airport Hotel Ontario
Ontario Residence Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#7 Business Hotel in Ontario #7 Family Hotel in Ontario
Hotel Class
Official Description (provided by the hotel)
The Residence Inn by Marriott Ontario Airport hotel offers apartment-style suites with separate living and sleeping areas, fully equipped kitchens and free high-speed Internet access. Enjoy our hot breakfast buffet daily & our weekday social hour (Mon-Thur) - both complimentary! The Residence Inn Ontario Airport hotel is adjacent to the Ontario Convention Center, the Ontario International Airport (ONT) and just 3 miles from the new Citizens Business Bank Arena, home to ECHLs Ontario Reign. Enjoy shopping at Ontario Mills, South California's largest shopping and entertainment complex. Shopping at Victoria Gardens and Montclair Plaza are also nearby. For play time, the Residence Inn Ontario Airport hotel is near Epicenter Stadium, Auto Club Speedway (formerly California Speedway), Raging Waters Park, Fairplex in Pomona (LA County Fair) and many other events. Los Angeles County's beautiful mountains, beaches and desert playgrounds are all easily accessible from the Residence Inn by Marriott Ontario Airport hotel ... more   less 
Number of rooms
200

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