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Residence Inn Ontario Airport

3.0 of 5 2025 Convention Center Way, Ontario, CA 91764
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Certificate of Excellence 2014
Residence Inn Ontario Airport
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Residence Inn Ontario Airport
Residence Inn Ontario Airport
Residence Inn Ontario Airport
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224 reviews from our community

Traveler rating
    123
    64
    21
    12
    4
See reviews for
51
21
19
92
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pigeon Forge, Tennessee
Contributor
13 reviews 13 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If the people who work here are an indication of the attitude of everyone in California, then it must be the friendliest place on earth. We visited from Tennessee recently and I couldn't have nicer things to say. The place is fantastic and the people are so nice and helpful. Very professional attitudes from everyone. The front desk, housekeeping, janitors,... More

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, How exciting to hear your comments about your most recent stay with us. We strive to provide the best customer service here at the Residence Inn Ontario Airport hotel and I'm elated to hear that we achieved our goal. We hope to see you soon! More

Ft Laud
Top Contributor
131 reviews 131 reviews
23 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

What an energetic and efficient staff at this airport hotel. They even go out of their way for you by paying for a taxi if their shuttle service is not available. The rooms were very clean and in good condition. I would stay here again for another early morning flight from ONT.

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, It was a pleasure to have you as our guest. I appreciate you taking the time to post these comments about my staff. I will share these great comments with them. and also thank you for commenting on our clean rooms. Hope to see you soon. More

Las Vegas, Nevada
Top Contributor
53 reviews 53 reviews
29 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This property is one of those Residence Inns that were build in the condo mode several years back and I will say up front I am not a fan. There are a number of individual building that each contain four units, two up and two down. The nice part is that you can usually find a parking space right out... More

Was this review helpful? Yes 2
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you so much for taking the time to review our property. Our property is geared towards extended stay travelers and offer added features on property to make you feel secured. We are a Generation 1 hotel. We hope that if your travel brings you back into the Ontario area, you will select us as a hotel... More

Los Angeles, California
Top Contributor
142 reviews 142 reviews
43 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I like the layout of this location. It has multiple separate buildings. We stayed in a 2 bedroom loft, and we never heard a neighbor. There is a pool, fitness nook (it certainly would get crowded with three folks in it). The BBQ grills are great for making your own dinner. The room was very spacios, and just as clean... More

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to post the review regarding your recent stay with us and I'm glad you enjoyed the spacious and clean room. I will be looking at some different options to try and enhance our breakfast. Hope to see you soon and Thank you for being our guest. More

Anza, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 7, 2014

I showed up late on a Sunday night after a long drive and dreading my 6 AM flight out of the ONT airport. Joei at the front desk was very helpful in getting us checked in quickly and even upgraded our room to meet my wife's request that we have a top floor. I was unsure how I'd get to... More

Was this review helpful? Yes 1
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, How exciting to hear you had a good experience at my hotel and specifically mentioning my team member Joei. I'm lucky to have associates like her work at my hotel. Having an early flight isn't fun but I'm glad to hear she had set aside a breakfast bag for you both. Hope to see you soon. More

Huntsville, Utah
2 reviews
1 of 5 stars Reviewed October 1, 2014

Management erroneously claimed another person had stayed using my credit card which caused complications with replacement card during travel. Hotel is reallly a converted old condo complex with distant parking spaces. Thin walls made sleeping difficult from noisey "Neighbor" partying late with friends. Plumbing wobbles in vanity. The generic TV remote was very very slow. My opinion of Marriott has... More

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for your comments. This enables us to learn and improve our property. If you can please contact me regarding your credit card situation I would greatly appreciate it. I apologize that we didn't meet your expectations during your stay. If you would be willing to give us another opportunity please contact me. Thank you, Cindy... More

Los Angeles, California, United States
2 reviews
2 of 5 stars Reviewed September 14, 2014

I reserved a room for two nights for a stay in September. I was part of a group participating in meetings at the nearby convention center. We were supposed to have a guaranteed block of rooms for a set price. I called at 9pm to say I was on my way on my day of arrival. I had made my... More

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I apologize for the experience you had at my hotel. This particular night we had a room that wasn't coming back in inventory due to an issue that was discovered that needed more attention than we initially thought. I apologize that when you returned you didn't have a pleasant experience. I will look into these matters and... More

Salinas
Top Contributor
91 reviews 91 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed September 7, 2014

This place is great. The staff was always friendly with assistance for anything (like finding the switch for the ceiling fan) or just recommendations for food. The location of this place if you are here for the Convention Center is just perfect, and the area of the hotel feels safe. The room was clean and felt like home while we... More

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I'm glad to hear that my location worked out good for you while attending the Ontario Convention Center. It always makes me happy to hear about my staff and the room cleanliness. We hope to see you soon! More

Everett, Washington
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 3, 2014

Marriott is our family's hotel chain of choice when we stay in a chain hotel. We've always had good stays with Residence Inn, but this one is exceptional. The staff goes out of their way to make your stay pleasant, and while the hotel was full for conventions (and why we were there), the sales manager walks through the dining... More

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Dear Valued Guest, How exciting to hear that Marriott's are your choice of hotels. I'm delighted to hear that your experience with us was a good one. I'm proud to work with a unique team here at the Residence Inn, Ontario Airport. We hope to see you soon!! More

Caledon, Canada
1 review
5 of 5 stars Reviewed September 2, 2014

I have never stayed at a Residence Inn and I was so amazed by the friendliness of the staff and the quality of the hotel that I will absolutely choose a Residence Inn again when I travel for work or for pleasure. The breakfast was fantastic as was the dinner every night.

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I appreciate you taking the time to post your comments on this site. I'm glad to hear that you enjoyed your stay with us even though you have never stayed at a Residence Inn before. We are a unique property and have great amenities. Hope to see you soon!! . More

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Additional Information about Residence Inn Ontario Airport

Address: 2025 Convention Center Way, Ontario, CA 91764
Location: United States > California > Ontario
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Ontario Airport 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
Residence Inn Ontario Airport Hotel Ontario
Ontario Residence Inn

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