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Residence Inn Ontario Airport

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2025 Convention Center Way, Ontario, CA 91764
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Residence Inn Ontario Airport
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Residence Inn Ontario Airport
Residence Inn Ontario Airport
Residence Inn Ontario Airport
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240 reviews from our community

Traveler rating
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    70
    22
    12
    4
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55
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Diego, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We needed a place to stay that allowed pets, so we booked this room. I had never stayed in a Residence Inn before, but I would every time if they are all like this one. The pet rate was a flat $100 per stay (per pet I believe, but I am not sure since we only had one). They said... More 

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for sharing your comments regarding your stay with us. I have a pet as well and love to take him with me while I'm traveling and I enjoy staying at hotels that are pet friendly. Marriott does have a flat pet fee for 1 or more pets at a $100 for a pet cleaning fee.... More 

Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

4th year in a row attending a conference in the area. Stayed at other locations previously and after staying 3 days here, wondered why I would stay anywhere else! Comfortable bed/room & kitchen! The others didn't even come close. Now I know why Scentsy houses their Home office traveling team here. It's the best around! Free hot & cold TASTY... More 

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for taking time to post this review regarding your most recent stay with us. I'm so elated to hear your comments regarding my hotel and most importantly my staff. We hope to see you again next year, Thank you. More 

1 review
5 of 5 stars Reviewed February 16, 2015 via mobile

My husband & I stayed here for Valentine's day weekend and I expec it to be loud because it's close to the airport, but it was by far the quietest place I've stayed at. It felt like I was at home with the way the landscape was. I LOVED how close it was to restaurants and shopping malls. The one... More 

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for taking time to post this review. I'm happy that you were able to stay with us during Valentine's weekend. Hope to see you next year. Thank you. More 

Morgan Hill, California
Top Contributor
66 reviews 66 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 12, 2015

Duh, it's by the airport so there's more noise but I found nothing out of the ordinary. Unlike most RI's, this one is broken into 6 or 8 unit buildings which is nice as it provides some seclusion. They offer the standard fair. It's convenient to the freeway and there are a number of restaurants in the area.

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I apologize for the inconvenience that you encountered with the noise level. We strive to provide excellent customer service and we fell short from our goal. Thank you. More 

San Francisco Peninsula
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed February 1, 2015

We stayed here for two nights on a trip for a wedding. The primary consideration for us was proximity to the airport and it is a short five minute drive. As mentioned in other reviews this Resiedence Inn is the older style townhome/condo style with separate buildings - pretty nice though spaced very closely together. The architecture, windows, stucco look... More 

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for choosing our hotel while attending a wedding. We are very close to the Ontario Airport which is ideal for some of our guests. Our penthouse suites are very popular due to the size of the room and the amenities. Thank you for mentioning the staff. I'm proud to work with a staff that's committed... More 

CA
Top Contributor
127 reviews 127 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 24, 2015

The Residence Inn near Ontario CA airport is older and well maintained. Rather than one big building, there are (25?) buildings. We prefer this to one large building as we can get outdoors quickly without the long halls and elevator. If you cannot handle stairs, request a first floor room. We had a "studio" unit with king bed, twin size... More 

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for your comments regarding our well maintained and clean room. We are a Generation 1 Residence Inn and take a lot of pride maintaining our hotel. Thank you for reporting the bathroom fan issue. I apologize for any inconvenience this has caused. We hope to see you soon! More 

Salem, Oregon
Top Contributor
69 reviews 69 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 11, 2015

I love the old style residence inns that are more like clusters of townhouses with wonderful sidewalks and mature big trees winding throughout... I love residence inns because of the full kitchen and a living room, nice balconies in the upstairs bedroom. Just like a really nice vacation home without the minimum stay requirements, and a lot less money. The... More 

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I appreciate your comments regarding our hotel and style. It's nice to hear that you enjoyed our amenities. We are your home away from home.... We hope to see you soon. More 

Extreme North Coast of California
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 2, 2015

This was the first experience we've had staying at a Residence Inn! When traveling, we look forward to trying others having had an excellent experience at the Residence Inn Ontario Airport! We reserved a two bedroom, two bath suite; it was like 'home, away from home'. We were looking for room to spread-out since we were going to be staying... More 

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I'm elated to receive this review regarding your most recent stay with us. Our penthouse is very spacious and it's perfect for a family with all the amenities included. I appreciate your comments about my staff and the meals we provided. I'm very lucky to have a team like the one I have here in Ontario. Hope... More 

1 review
5 of 5 stars Reviewed December 29, 2014

My boyfriend and I were visiting for the holidays and we were thoroughly satisfied with our stay here. The help up front were friendly and prompt when checking us in and out of our room. The room itself was very nice and clean and had lots of space. The kitchen was also well prepared with equipment considering it was after... More 

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to post your comments regarding the front desk, the cleanliness of the room and the amenities. Please join again next year. More 

Brownsville, California, United States
1 review
5 of 5 stars Reviewed December 28, 2014

just want to thank you for the the good customer service that we received from your staff on the week of thanksgiving from Nov 26 - 30th 2014. We surely appreciate your service and we have been passing out the word that you are the best, and we did really enjoy our stay at your hotel, and we are looking... More 

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I'm glad to hear that you enjoyed your stay with us during Thanksgiving. Thank you for sharing your experience here on Trip Advisor. We hope to see you next year!! More 

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