We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Residence Inn Ontario Airport

3.0 of 5 2025 Convention Center Way, Ontario, CA 91764
Hotel website
Hotel deals
Hotel packages
Special Offer
Free Parking
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Certificate of Excellence 2014
Residence Inn Ontario Airport
Professional photos View all
Browse nearby
Residence Inn Ontario Airport
Residence Inn Ontario Airport
Residence Inn Ontario Airport
Write a Review

227 reviews from our community

Traveler rating
    125
    65
    21
    12
    4
See reviews for
52
22
19
92
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (227)
  • Mar-May only
    (45)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (65)
  • Dec-Feb only
    (51)
All months
Colorado
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After researching "pet friendly" hotel prospects prior to our trip, we found that The Residence Inn in Ontario accepted the three cats we'd be traveling with. Upon arrival the receptionist was a true delightf and provided us with a perfect suite for the duration of our trip. We were extremely nervous about the condition of the rooms assigned as "pet... More 

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for taking time to post your review. I'm happy to hear that your pet friendly suite was perfect clean room. Hopefully you can join us on your next trip for social hour. Thank you for staying with us here at the Residence Inn, Ontario Airport. More 

Davis, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed three nights at their penthouse suite with two king beds and two full baths. This is probably the best stay with our two adult kids traveling so far! Plus their services were prompt and excellent for every of our requests! Like they only allowed three devices to connect free WiFi in the room, but since we had four... More 

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I'm happy to hear that the penthouse suite worked out for your family while traveling in the Ontario area. Here at the Residence Inn we strive on comfortable stay. We are your HOME away from HOME! We hope to see you soon. More 

Pigeon Forge, Tennessee
Contributor
13 reviews 13 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 5, 2014

If the people who work here are an indication of the attitude of everyone in California, then it must be the friendliest place on earth. We visited from Tennessee recently and I couldn't have nicer things to say. The place is fantastic and the people are so nice and helpful. Very professional attitudes from everyone. The front desk, housekeeping, janitors,... More 

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, How exciting to hear your comments about your most recent stay with us. We strive to provide the best customer service here at the Residence Inn Ontario Airport hotel and I'm elated to hear that we achieved our goal. We hope to see you soon! More 

Ft Laud
Top Contributor
130 reviews 130 reviews
23 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed November 3, 2014 via mobile

What an energetic and efficient staff at this airport hotel. They even go out of their way for you by paying for a taxi if their shuttle service is not available. The rooms were very clean and in good condition. I would stay here again for another early morning flight from ONT.

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, It was a pleasure to have you as our guest. I appreciate you taking the time to post these comments about my staff. I will share these great comments with them. and also thank you for commenting on our clean rooms. Hope to see you soon. More 

Las Vegas, Nevada
Top Contributor
54 reviews 54 reviews
29 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 1, 2014

This property is one of those Residence Inns that were build in the condo mode several years back and I will say up front I am not a fan. There are a number of individual building that each contain four units, two up and two down. The nice part is that you can usually find a parking space right out... More 

Was this review helpful? Yes 3
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you so much for taking the time to review our property. Our property is geared towards extended stay travelers and offer added features on property to make you feel secured. We are a Generation 1 hotel. We hope that if your travel brings you back into the Ontario area, you will select us as a hotel... More 

Los Angeles, California
Top Contributor
142 reviews 142 reviews
43 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed October 31, 2014

I like the layout of this location. It has multiple separate buildings. We stayed in a 2 bedroom loft, and we never heard a neighbor. There is a pool, fitness nook (it certainly would get crowded with three folks in it). The BBQ grills are great for making your own dinner. The room was very spacios, and just as clean... More 

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to post the review regarding your recent stay with us and I'm glad you enjoyed the spacious and clean room. I will be looking at some different options to try and enhance our breakfast. Hope to see you soon and Thank you for being our guest. More 

Anza, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 7, 2014

I showed up late on a Sunday night after a long drive and dreading my 6 AM flight out of the ONT airport. Joei at the front desk was very helpful in getting us checked in quickly and even upgraded our room to meet my wife's request that we have a top floor. I was unsure how I'd get to... More 

Was this review helpful? Yes 1
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, How exciting to hear you had a good experience at my hotel and specifically mentioning my team member Joei. I'm lucky to have associates like her work at my hotel. Having an early flight isn't fun but I'm glad to hear she had set aside a breakfast bag for you both. Hope to see you soon. More 

Huntsville, Utah
2 reviews
1 of 5 stars Reviewed October 1, 2014

Management erroneously claimed another person had stayed using my credit card which caused complications with replacement card during travel. Hotel is reallly a converted old condo complex with distant parking spaces. Thin walls made sleeping difficult from noisey "Neighbor" partying late with friends. Plumbing wobbles in vanity. The generic TV remote was very very slow. My opinion of Marriott has... More 

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for your comments. This enables us to learn and improve our property. If you can please contact me regarding your credit card situation I would greatly appreciate it. I apologize that we didn't meet your expectations during your stay. If you would be willing to give us another opportunity please contact me. Thank you, Cindy... More 

Los Angeles, California, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed September 14, 2014

I reserved a room for two nights for a stay in September. I was part of a group participating in meetings at the nearby convention center. We were supposed to have a guaranteed block of rooms for a set price. I called at 9pm to say I was on my way on my day of arrival. I had made my... More 

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I apologize for the experience you had at my hotel. This particular night we had a room that wasn't coming back in inventory due to an issue that was discovered that needed more attention than we initially thought. I apologize that when you returned you didn't have a pleasant experience. I will look into these matters and... More 

Salinas
Top Contributor
91 reviews 91 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed September 7, 2014

This place is great. The staff was always friendly with assistance for anything (like finding the switch for the ceiling fan) or just recommendations for food. The location of this place if you are here for the Convention Center is just perfect, and the area of the hotel feels safe. The room was clean and felt like home while we... More 

Was this review helpful? Yes
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I'm glad to hear that my location worked out good for you while attending the Ontario Convention Center. It always makes me happy to hear about my staff and the room cleanliness. We hope to see you soon! More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Residence Inn Ontario Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Inn Ontario Airport

Address: 2025 Convention Center Way, Ontario, CA 91764
Location: United States > California > Ontario
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Ontario Airport 3*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Expedia, Priceline, Hotels.com, Travelocity, Odigeo and Tingo so you can book your Residence Inn Ontario Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn Ontario Airport Hotel Ontario
Ontario Residence Inn
Hotel Style:
#8 Family Hotel in Ontario
#9 Romantic Hotel in Ontario
#11 Business Hotel in Ontario

52 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (31)
Viewed
Hotel & grounds (5)
Viewed
Bathroom (3)
Viewed
Room/suite (12)
Viewed
Other (11)

Management photos: Courtesy of the property manager

Viewed
All management photos (22)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (5)
Viewed
Dining (3)
Viewed
Business center/function rooms (1)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay