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Ontario Airport Hotel and Conference Center

700 North Haven Ave, Ontario, CA 91764-4902 (Formerly Ontario International Airport Hotel)
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Ontario Airport Hotel and Conference Center
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Ontario Airport Hotel and Conference Center
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Ontario Airport Hotel and Conference Center
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202 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (202)
  • Mar-May only
    (63)
  • Jun-Aug only
    (45)
  • Sep-Nov only
    (47)
  • Dec-Feb only
    (47)
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San Francisco, California
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I came to this hotel for a convention. I stayed 3 nights. I arrived at about 2 am in the morning. From the moment I arrived I perceived the staff to be caring and attentive. The room was very spacious and comfortable, nothing luxurious but very very convenient. The breakfast is a normal, nothing to write home about, I would... More 

Was this review helpful? Yes
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Fitzgerald W: I appreciate your kind scores and specific comments about your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. Sincerely, Ian Asmundson Front Office Manager More 

Ridgecrest, California, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed May 15, 2015

I was only visiting the Inland Empire for the day, but needed a quick, comfortable room. This was centrally located, but I was a bit leery, since it was near the airport. I was very pleasantly surprised that it was so quiet! Nice beds, free parking, Starbucks in the lobby (no included breakfast, though). I would definitely stay here again!

Was this review helpful? Yes
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Joseph277: I appreciate your kind scores and specific comments about your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. Sincerely, Ian Asmundson Front Office Manager More 

Winnipeg, Canada
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 4, 2015

Was here for the weekend on business. Was very happy with the friendly helpful staff. The rooms were comfortable and clean and the pool/hot tub area was nice as well. The lobby bar was very pricey and the Wi-Fi in the rooms was very poor. Actually, so bad I rarely got connected with the internet in my room and had... More 

Was this review helpful? Yes
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Eric M: I appreciate your kind scores and specific comments about your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. In particular, I know that our entire staff will be very grateful... More 

El Segundo, California
Level Contributor
145 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
4 of 5 stars Reviewed April 12, 2015

This hotel is very well maintained, with good size rooms, free shuttle and an excellent breakfast. The staff was very helpful and courteous. The price is right is very reasonable. definitely a good place to have a business meeting.

Was this review helpful? Yes
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear berniek1949: I appreciate your kind scores and specific comments about your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. In particular, I know that our entire staff will be very grateful for... More 

Pomona, California
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed April 5, 2015

Stayed here for ranked 1 on trip advisor. Room was old, there was hairs in tub..... Wifi slow it shut down on me several times. Time for an upgrade.!!! Service was ok, no breakfast well at least was never told if any. . Expected full service hotel, very limited. Upgrade wifi!!

Was this review helpful? Yes
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Littlelady1515: I appreciate your kind scores and specific comments about your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. I was concerned to hear about your experience with the cleanliness of your... More 

San Diego, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 4, 2015

The room was old and tired but it had safe, ironing board, etc. Though they advertise it, Free wifi, NOT at all. Two days no wifi in room. I had and important contract and the only way I could print anything was stand behind their check-in counter and use that computer. The computer in the business center???was so old- XP.... More 

Was this review helpful? Yes 1
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Lobster5: Thank you for taking the time to answer the survey and providing your comments about your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. I was quite distressed to read that... More 

Portales, New Mexico
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 27, 2015

This hotel does a great job taking care of customers. The restaurant is staffed with friendly, caring waitstaff. Only negatives are most rooms don't have a refrigerator and/or microwave. Bathrooms are pretty small making it very difficult for two people to get ready in the morning. Otherwise, property is clean and maintained from what we could see. WiFi in room... More 

Was this review helpful? Yes
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Robert S: I appreciate your kind scores and specific comments about your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. In particular, I know that our entire staff will be very grateful... More 

North Carolina
Level Contributor
281 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
1 of 5 stars Reviewed March 21, 2015

Hotel not very well taken care of, but this story tops it. Checked in, and had several items to put in a refrigerator, which our room had. Next morning, noticed that refrigerator wasn't working, called the front desk (7:08am) and asked them to change the refrigerators. Return to the hotel at 8:10pm that evening, and guess what, refrigerator hadn't been... More 

Was this review helpful? Yes 2
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear rryan3131: Thank you for taking the time to answer the survey and providing your comments about your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. I was quite distressed to read that... More 

Fortaleza, CE
Level Contributor
378 reviews
196 hotel reviews
common_n_hotel_reviews_1bd8 275 helpful votes
4 of 5 stars Reviewed March 18, 2015

My wife and I had stayed here when it was a Hilton, and I'd stayed here one time since. We chose to stay here this time as it cost less than other heaby hotels such as Homewood Suites, Hyatt, etc. We chose an Executive room and it was large, and had a balcony with sliding door, on an upper floor.... More 

Was this review helpful? Yes
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Sutter: I appreciate your kind scores and specific comments about your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. Sincerely, Ian Asmundson Front Office Manager More 

Salt Lake City, Utah
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 17, 2015

First, let me give a shout out to Ian. When we arrived at the hotel on March 9th, we discovered the reservation had been made for February 9th. No problem. He took care of us and got us the rooms we needed for the number of nights we needed. All the staff was always very helpful, Javier, the shuttle driver,... More 

Was this review helpful? Yes
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Richard M: I appreciate your kind scores and specific comments about your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. In particular, I know that our entire staff will be very grateful... More 

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