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Ontario Airport Hotel and Conference Center

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700 North Haven Ave, Ontario, CA 91764-4902 (Formerly Ontario International Airport Hotel)
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Ontario Airport Hotel and Conference Center
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234 Reviews from our TripAdvisor Community

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Houston, Texas
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

My experience at the Ontario Airport Hotel has been quite nice. This hotel has polite and friendly employees, very clean accommodations, and a quiet atmosphere. I would stay here again if I needed accommodations in Ontario.

Helpful?
Thank FactsPlease
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Alice W: I had a chance to review the survey that you recently completed, and I was proud to read the notes you left about our staff. Your feedback is very important to our efforts to continuously improve guest satisfaction: we strive to do the best job we can, and letters like yours make it all worthwhile. I've shared... More 

Temecula, California
1 review
1 of 5 stars Reviewed 2 weeks ago

If it wasn't for the simple fact that my company requested I book with this hotel because of convenience, I definitely wouldn't, If in the future they request again, I will try my best to sway their interest to choose otherwise. I do not know what your hiring process is, so I have no idea how your worker "Tawnia" made... More 

Helpful?
Thank Jenny Q
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Jenny Q: I was concerned to hear about your experience with our Reservation department, and I would like to take this opportunity to apologize, as it is not the way we typically take care of our guests. I have asked the Reservation Manager to review your comments and discuss with their staff so that we can continue to improve... More 

Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was great in spite of it not being listed at the airport. Go to the Information Desk and they will call the shuttle for you. The shuttle provides free service to restaurants, shopping centers, etc. within a 5 mile radius, which is AWESOME! The staff at the hotel was most accommodating. The restaurant and bar are great! It's... More 

Helpful?
Thank Alice W
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Alice W: Thank you for your recent stay and I appreciate your kind scores and specific comments about your experience with us. I will certainly share your review with our entire team, and I will ask our Sales team to look into our listing at the airport. Thank you again for your comments. Sincerely, Ian Asmundson Front Office Manager More 

Tucson, Arizona
1 review
3 of 5 stars Reviewed 2 weeks ago

I like this hotel, but need reliable, consistent internet access in my room. I give this hotel a chance once or twice a year. Each stay is 10 nights, each stay I have internet access issues. Over the last three years people have complained in the reviews about the poor internet access and management always respond the same "thanks for... More 

Helpful?
Thank Kevin E
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Kevin E: Thank you for staying with us and I would like to apologize for the issue you had with the internet. If you would be kind enough to contact me at the hotel I would like to learn more about the specific issues you had so I can work on rectifying the problem. Any additional feedback would be... More 

Phoenix, Arizona
Level Contributor
596 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I was part of the development team that designed and built this property as a Hilton. We made a nostalgia visit and were pleased at how it has held up, although I personally miss the Hilton flag. It is clean, kempt, brilliantly located, and reasonably priced.

Helpful?
Thank Mike K
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Mike K: I appreciate your kind scores and specific comments about your experience with us. I will certainly share your review with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. Thank you again for your comments. Sincerely, Ian Asmundson Front Office Manager More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 1, 2016 via mobile

Some of the nicest most friendly people I've ever met. Great rates, great breakfast buffet. A free ride to and from airport with Nick you never want to end. Heidi at the front desk could not have been more pleasant or helpful. Ruby made breakfast a real treat and Maria shared a great dinner conversation.

Helpful?
Thank Bill S
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Bill S: I appreciate your kind scores and specific comments about your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. In particular, I know that our entire staff will be very grateful... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed December 11, 2015 via mobile

Stayed at the Ontario Airport Hotel for a 2 day business meeting and was greeted by Heidi and Cynthia. They are friendly, happy and really make you feel welcomed. Next time you make a trip to Ontario give this Hotel a shot. Cynthia and Heidi will make sure you are not disappointed.

Helpful?
Thank onemacg
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear onemacg: I appreciate your kind scores and specific comments about your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. In particular, I know Heidi and Cynthia will be very grateful for your... More 

Orange County, CA
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 6, 2015

The room was very nice. The staff was polite. Breakfast was not included, and the restaurant adequate and the staff was friendly, but the price was was a bit pricey The room is an ex-Hilton and slightly worn and a little musty. All in all, a value for the price paid. Would be happy to return for another visit.

Helpful?
Thank zuchrew
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear zuchrew: I appreciate your kind scores and specific comments about your experience with us. I will certainly share your review with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. Thank you again for your comments. Sincerely, Ian Asmundson Front Office Manager More 

California
1 review
4 of 5 stars Reviewed October 28, 2015 via mobile

Great staff...Jose Pena went above and beyond to make sure I had a great stay...great customer service Jose! Room was clean and comfortable hotel has a shuttle to take guest to nearby locations, small gift shop, workout room, nice bar and restaurant

Helpful?
Thank Star M
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Star M: I appreciate your kind scores and specific comments about your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. In particular, I know Jose will be very grateful for your recognition... More 

Bakersfield, California
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 23, 2015 via mobile

Our stay was just a short one, however it did the job. We had an early flight and needed to come down the night before. I had the best check in. It took less then 3 min. We were put on the 7th floor and our key card had issues with accessing it. The elevator lights kept flashing red and... More 

Helpful?
Thank Melissa F
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Melissa F: I appreciate your specific comments about your experience with us, and I would like to apologize for the issues you had with your room keys in the elevator and the odor you smelled. I have notified our Housekeeping Manager to rectify the issue. Thank you again for your comments. Sincerely, Ian Asmundson Front Office Manager More 

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