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Ontario Airport Hotel and Conference Center

700 North Haven Ave, Ontario, CA 91764-4902 (Formerly Ontario International Airport Hotel)
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Best prices for: 1 room 1 guest
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Ontario Airport Hotel and Conference Center
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Ontario Airport Hotel and Conference Center
Ontario Airport Hotel and Conference Center
Ontario Airport Hotel and Conference Center
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197 reviews from our community

Traveler rating
    43
    78
    36
    16
    24
See reviews for
30
32
28
80
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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  • All months
    (197)
  • Mar-May only
    (59)
  • Jun-Aug only
    (44)
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    (47)
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    (47)
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El Segundo, California
Top Contributor
134 reviews 134 reviews
25 hotel reviews
160 helpful votes 160 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is very well maintained, with good size rooms, free shuttle and an excellent breakfast. The staff was very helpful and courteous. The price is right is very reasonable. definitely a good place to have a business meeting.

Was this review helpful? Yes
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear berniek1949: I appreciate your kind scores and specific comments about your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. In particular, I know that our entire staff will be very grateful for... More 

Pomona, California
Contributor
16 reviews 16 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here for ranked 1 on trip advisor. Room was old, there was hairs in tub..... Wifi slow it shut down on me several times. Time for an upgrade.!!! Service was ok, no breakfast well at least was never told if any. . Expected full service hotel, very limited. Upgrade wifi!!

Was this review helpful? Yes
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Littlelady1515: I appreciate your kind scores and specific comments about your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. I was concerned to hear about your experience with the cleanliness of your... More 

San Diego, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The room was old and tired but it had safe, ironing board, etc. Though they advertise it, Free wifi, NOT at all. Two days no wifi in room. I had and important contract and the only way I could print anything was stand behind their check-in counter and use that computer. The computer in the business center???was so old- XP.... More 

Was this review helpful? Yes
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Lobster5: Thank you for taking the time to answer the survey and providing your comments about your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. I was quite distressed to read that... More 

Portales, New Mexico
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel does a great job taking care of customers. The restaurant is staffed with friendly, caring waitstaff. Only negatives are most rooms don't have a refrigerator and/or microwave. Bathrooms are pretty small making it very difficult for two people to get ready in the morning. Otherwise, property is clean and maintained from what we could see. WiFi in room... More 

Was this review helpful? Yes
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Robert S: I appreciate your kind scores and specific comments about your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. In particular, I know that our entire staff will be very grateful... More 

North Carolina
Top Contributor
204 reviews 204 reviews
41 hotel reviews
65 helpful votes 65 helpful votes
1 of 5 stars Reviewed 5 weeks ago

Hotel not very well taken care of, but this story tops it. Checked in, and had several items to put in a refrigerator, which our room had. Next morning, noticed that refrigerator wasn't working, called the front desk (7:08am) and asked them to change the refrigerators. Return to the hotel at 8:10pm that evening, and guess what, refrigerator hadn't been... More 

Was this review helpful? Yes 1
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear rryan3131: Thank you for taking the time to answer the survey and providing your comments about your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. I was quite distressed to read that... More 

Fortaleza, CE
Top Contributor
378 reviews 378 reviews
196 hotel reviews
267 helpful votes 267 helpful votes
4 of 5 stars Reviewed March 18, 2015

My wife and I had stayed here when it was a Hilton, and I'd stayed here one time since. We chose to stay here this time as it cost less than other heaby hotels such as Homewood Suites, Hyatt, etc. We chose an Executive room and it was large, and had a balcony with sliding door, on an upper floor.... More 

Was this review helpful? Yes
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Sutter: I appreciate your kind scores and specific comments about your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. Sincerely, Ian Asmundson Front Office Manager More 

Salt Lake City, Utah
Contributor
16 reviews 16 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 17, 2015

First, let me give a shout out to Ian. When we arrived at the hotel on March 9th, we discovered the reservation had been made for February 9th. No problem. He took care of us and got us the rooms we needed for the number of nights we needed. All the staff was always very helpful, Javier, the shuttle driver,... More 

Was this review helpful? Yes
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Richard M: I appreciate your kind scores and specific comments about your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. In particular, I know that our entire staff will be very grateful... More 

New York, NY
Top Contributor
60 reviews 60 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed March 12, 2015

The good: good location, decent room, decent bed, very good price. Good breakfast and an OUTSTANDING women hostessing the buffett. If you want to check-in, go to sleep, wake up and leave, it's not a bad choice. If you want anything more, there are better choices in Ontario. The con: It's broken. The front desk staff on the first night... More 

Was this review helpful? Yes
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear mim212: Thank you for taking the time to answer the survey and providing your comments about your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. I was quite distressed to read that... More 

Fair Oaks
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 6, 2015

Seems like an older hotel that was recently purchased. Everything looked good from afar, but if you took a closer look you could see all the age spots. Positives: The rooms are very large with large HD TVs. Beds are comfortable and plenty of pillows Negatives: I was on the first floor and my sliding door opened directly to the... More 

Was this review helpful? Yes 1
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear golfnutt234: I appreciate your kind scores and specific comments about your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. I was concerned to hear about your experience with the cleanliness of your... More 

Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed March 6, 2015

Ontario Airport Hotel and Conference Center was once the Hilton. I must say that upon arrival to the hotel room, I was disappointed. The temperature was dropping that night, so that turned on the heater; however, the heat would not circulate in the room. I turned the temperature up to 72 degrees. The heating system made noise like a generator... More 

Was this review helpful? Yes
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Theresa M: Thank you for taking the time to answer the survey and providing your comments about your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. I was quite distressed to read... More 

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